Ratings based on 165 Verified Reviews
They paid and stayed. We double-checked.
4.8 Room cleanliness
4.8 Service & staff
4.5 Room comfort
4.7 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler from Chester
A luxurious stayPosted Aug 15, 2014
We were not disappointed by this hotel. The staff went out of their way to help us, made sure that we had everything we needed and that we were comfortable. Little things such as a weather forecast and complimentary chocolates every day made this hotel special. We even tried out the lovely sauna and steam room facilities during our stay and felt thoroughly pampered, having them to ourselves. It was such a shame that we didn't get to try out the restaurant, as we've heard good things about it.
for Couplesby A verified traveler from Sheffield, England
Attention to detailPosted Aug 10, 2014
Pros: Staff and location
Location: In the heart of Bruges, just off the market so quiet but easy to get everywhere. Loads of museums and restaurants nearby
Attention to detail is what this hotel is all about. Very comfortable room, with a lovely spacious bed. Staff all very helpful and friendly.
for Everyoneby A verified traveler from England NW
Lovely hotel- Great LocationPosted Jul 25, 2014
The hotel and service was excellent. The hotel staff were friendly and very helpful, however the room itself was smaller than expected.
for Couplesby A verified traveler
Nice hotel, shame about the townPosted Jul 15, 2014
Pros: Service, facilities, closeness to centre. Free guided tour
Cons: Attention to room space. Too much furniture
Location: Really close to market square. Ypres and battlefields. Michelangelo in local church a bit of a let down
Great hotel, fantastic service. Only downside is the room size constraint of Brugge. But the room has great facilities such as ipad, nespresso machine, heated bathroom floor. Brugge itself is a bit of a let down. It only exists for tourists, and unless you are passionate about expensive chocolate, strong beer or lace there are better places. The food was excellent, both the choice and standards
for Everyoneby A verified traveler from C
Gorgeous!Posted Jul 15, 2014
Luxurious Stay. We were completely pampered. Everything about this hotel is fabulous!
for Everyoneby A verified traveler
Good location. Within a 2min walk to squarePosted Jul 5, 2014
Rooms were way too warm as you only get a selection of 6 temperatures and 18 degrees Celsius being the lowest. Not cool enough given the warm temps outside.
for Everyoneby Jan from Florida
Perfect Setting for a Bruges HolidayPosted Jun 2, 2014
Pros: Everything. It was perfect
Location: Near the center of Bruges and carriage rides and canal boar rides.
Hotel Heritage is nothing short of fabulous. Everything was perfect. The staff was friendly and helpful. The room was immaculate. It was beautifully furnished. The location was perfect, near the center of Bruges but away from the noise and crowds on a lovely side street. The restaurant is the best. The food was exceptional. Everything was magical. The service was exceptional. The waiter was knowledgable and friendly. This restaurant should be awarded a Michelin star. It deserves it.
for Everyoneby A verified traveler
Exceptional service and attentionPosted May 27, 2014
A most welcoming and outstanding hotel I would thoroughly recommend this hotel as an outstanding city break
Recommendedby A verified traveler
Posted May 21, 2014 on Hotels.com
for Business Travelersby A verified traveler
Posted May 9, 2014 on Hotels.com