Ratings based on 179 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
89% of guests recommend
3.9 Room cleanliness
4.1 Service & staff
3.6 Room comfort
3.7 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom tegucigalpa honduras

Nice experience

Posted Apr 14, 2015
It was good for the price we paid. Very good staff rooms had enough space, free parking
1 out of 5
by A verified travelerfrom London

steer clear !

Posted Apr 7, 2015
Upon arrival to Bruges, we were shocked to find out that Hotel Velotel was no where near the city center as explicity noted on theirs AND expedias website. The trek from the train station inculded a 25 minute bus ride to a stop that was isolated with no directions that left us to a 15 minute walk with all of our luggage. When we arrived, we did not even know we were there due to the fact that the front of the hotel looked absolutely nothing like the photo on both websites. After we got settled we realized the wifi would rarely hold a connection for more than a few minutes. My friend had extremely important work to do on our stop in Bruge and she had to go all the way to the lobby to get a stronger connection. When we alerted the staff of our problems, they were not considerate of our concerns in the slightest. They didn't even offer is help to solve the problem. Furthermore, we were placed in a handicapped room that included an all plastic bathroom/shower complete with a plastic accordian door. We had arrived earlier because there was no mention of a check in time on my booking confirmation or on the website, which is why we were placed in said room. We were told we wouldnt have a bathtub which was fine with us until we saw the bathroom. As well, the water from the tap was concerningly murky and we were left with the only option of buying bottled water in the lobby vending machiene which cost us 4€ for about 8oz of water. To top it off, as we were in the lobby we noticed h
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 2, 2015
Friendly staff with a good taxi service into Brugge itself which was very cheap and easy to use.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom california

Easy access to square and shops

Posted Feb 20, 2015
Pros: Taxi service was convenient and easy.
Cons: Good value
Location: Shopping and Beer fest
Hotel was located in a quiet area, but an quick taxi ride to shops. Staff was very helpful.
3 out of 5
by A verified travelerfrom uk

45 mins walk

Posted Feb 19, 2015
Pros: good staff
Location: 45mins walk from centre
clearly in process of renovation. room cold. good breakfast
5 out of 5
Recommended
for Everyone
by A verified traveler

très bonne surprise

Posted Jan 11, 2015
Pros: le cadre, l'ambiance, la chambre, le restaurant
Cons: petit déjeuner un peu cher, télés vieillissantes dans les chambres, mais rien de bien dérangeant au final
Location: le centre de Bruges est accessible en moins de 5 minutes, la mer est à 1/4h
très bonne surprise, hôtel très classe et très propre, personnel très accueillant et aimable qui parle français, ambiance très cosy, le centre est accessible très rapidement en voiture et l'hôtel propose une navette
3 out of 5
Recommended
for Couples
by alexandrefrom Porto Alegre

Bom hotel... mas longe demais para valer a pena.

Posted Jan 7, 2015 on Hotels.com
Se vc está de carro, em grupo ou não pretende ir ao centro de Bruges, este é o hotel para vc. Boa relação custo beneficio, limpo, atendimento impecável. Mas, se vc pretende conhecer Bruges, seus predios historicos, gastronomia, passeios... e não tem carro: esqueça. O hotel é longe sim do centro. Caminhando num ritmo bom, vc leva uns 40 minutos. Isto é OK, mas se vc quer ir de manha, voltar pra descansar e sair de novo a noite, é totalmente inviavel. O taxi custa 10 euros do hotel para a cidade, e é relativamente fácil de conseguir (a recepção liga e chega rápido). Mas para conseguir um taxi para voltar foi praticamente impossivel. OU vc espera demais, ou perde a liberdade tendo que marcar exatamente um local e hora para ser buscado. E tome mais 10 euros. Ficar na cidade, não fora dela, vale cada centavo a mais. Mas, se vc tem carro ou está em grupo... ou até mesmo se tem bicicleta (o hotel atende o publico de ciclistas), pode considerar este hotel sem medo.
4 out of 5
Recommended
for Families
by A verified traveler

Great hotel, far from city center

Posted Jan 6, 2015 on Hotels.com
Great hotel, friendly staff, but it is a bit far from city center and you have to walk to get to the public transportation. We did not anticipate this when booking because we had specifically requested something close to the center. The hotel provides 2 8-euro vouchers, but that is not going to be enough to cover the entire trip if you are staying more than 1 night. It costs an average of 12 euros to get to city center by taxi. Overall the room was good quality and it was worth the money.
4 out of 5
Recommended
for Personal Event
by Sebastianfrom Virginia

Maybe I was just paranoid.

Posted Jan 5, 2015 on Hotels.com
It was late when I looked for a reservation so a larger hotel with a night desk with parking was key. Velotel fulfilled those conditions, front desk was friendly, but even though the room was already paid for with a credit card they still wanted a credit card on file. I guess they have untrustworthy customers (no stocked minibar, and there was nothing worth stealing in the room). The room was good sized and the bathroom was clean. However the wood floor in the room was a little sticky, not sure if it was wax or something I did not care to know, but when the bedside light switch also had sticky stuff (like duct tape residue) I got a bit paranoid and performed the towel shuffle for the rest of my stay rather than touch the floor. Also used towel on switch. Without making a fuss I did mention the stickyness when I checked out.
5 out of 5
Recommended
for Families
by Richardfrom paris

on ni retourne decembre 2015

Posted Jan 4, 2015 on Hotels.com
super hotel la reception mr benoit charmant. ses collègues aussi et redji adorrable et ameskel charmante a bientot