Ratings based on 89 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
89% of guests recommend
4.4 Room cleanliness
4.1 Service & staff
4.4 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom 大阪

豪華なホテルだが

Posted Jan 5, 2015
ホテルのファシリティは盛りだくさん。 ホテル滞在を楽しむには最低二泊は必要。 ティラウンジのケーキは甘過ぎ。 ビールがビーチで楽しめればもう一度滞在してもよい。
5 out of 5
Recommended
for Getaway With Friends
by Marilynfrom Singapore

One of the best hotel experiences ever

Posted Oct 28, 2014 on Hotels.com
Walking through the doors, we were warmly greeted by the bell boys and doormen. Our check-in procedure went smoothly and was managed by a service manager who spoke perfect English which made us feel very comfortable. We were previously unable to withdraw cash from the ATM and was able to do a cash out easily with the hotel. No hassle at all. While we waited for the documents to be ready, we were presented with a warm towel and a shot of fresh watermelon juice to refresh ourselves. A bellboy then picked up our luggage and walked us to our room. The service manager personally walked all the way to our room (at the other end of the building) to get my signature on a couple of forms when he realised that we had missed the documents. The hotel gave us a complimentary upgrade to our room. The room is extremely comfortable. Carpeted floors, bedroom slippers nicely laid out next to the bed, complimentary mini bar which included soft drinks, milo, water, chocolates (yes!), tea and coffee. The bathroom was huge, 2 sinks - perfect for us ladies who likes our own space to get ready, shower and bath. We got up early the next day for a swim at the outdoor lagoon pool. The water is clean (except for some moss at the side), could barely taste or smell any chlorine and plenty of sea breeze. Yes, it's next to a real beach. This is definitely one of the best hotel experiences ever and if you're ever headed to Brunei, definitely a place to spend a night and day at.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom england

Nice hotel close to beach

Posted Oct 17, 2014
Pros: Everything clean, large open spaces nice restaurants overlooking sea. Very quiet, no load music, just gentle background music, if you want a restful
Cons: Nothing we can think of has also a lovely country club with all sports and the spa.
Location: Country club and spa within the grounds
We had a long flights from uk arrived late afternoon room ready ,staff attentive luggage taken to room. Welcome drink and cold flannel very refreshing. all information given a very relaxing check in.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom ky

매우 편안한 숙박

Posted Sep 11, 2014
호텔 자체의 시설이나 숙박은 편안하나 전체적인 교통이 불편.. 이동이 다소 불편함. 대중교통의 연계성이 딸어짐.
5 out of 5
Recommended
by A verified traveler

豪華7つ星

Posted Aug 20, 2014 on Hotels.com
非常に広大な敷地に複数の建物をもつ超豪華ホテル。大理石の柱や壁がとても立派です。移動はバギーを利用するなど、桁違いのスケールです。 海に面したプールや映画館など、このホテルで1日十分に楽しめます。 朝食バイキングでは様々な食事が楽しめますが、チーズに小蝿がたかっていたのが残念でした。
4 out of 5
Recommended
for Families
by Leo

とても良いホテルと思います

Posted May 4, 2014
Pros: スタッフの丁寧な対応。 充実した設備と広大な敷地である中、ガーデンなどメンテナンスが良く行き届いている点。
Cons: 空港からホテルまでの宿泊者用無料シャトルバスサービス等を用意すべき。 空港が一部新しくなり、タクシーは容易に拾えるようにはなっていますが、ホテルまでの固定料金(ブルネイドル35)は高すぎると思います。
Location: 王宮(スルターン・オマール・アリ・サイフディーン・モスク) ニューモスク(スルタン・ジャミス・ハナサル・ボルキア・モスク)
話の種にと思い、シンガポールから移動して1泊だけ滞在しました。 平均的に価格の高いシンガポールのホテルよりはリーズナブルという印象です。 但し、ホテル外に出て食事をするには不便な場所である中、宿泊者が少ないせいなのか、施設内にあるレストランが全てオープンしてはおらず、限られた中からの選択をしなければならないという難点あり。 スタッフの対応は丁寧で、皆笑顔で良い印象です。 ゴルフやスイミングが趣味の方であれば2泊程度して楽しむということが出来ると思いますが、そうでない方には観光場所も余り無いですし、ホテル外へのアクセスも不便なので、2泊以上はもて余してしまうかもしれません。 7つ星ホテルと言う評価はどうなのかなーーという正直な印象がありますが、概ね満足です。
2 out of 5
by Nafeesafrom UK

On its way up!

Posted Feb 6, 2014
Pros: Beautiful architecture
Cons: Staff professionalism, service and cleanliness.
Location: Not much to do near by but golf at hotel kept us entertained!
Part off a honeymoon trip from UAE to Malaysia to Thailand to Brunei. Started off as a terrible experience at this hotel, room bedding had never been changed, they were unable to change our room, the lagoon building was far from reception as a result anything needed or ordered took over 1-2 hours to arrive (including a simple towel). However spoke to manager who is in charge and was informed that the hotel is undergoing changes. They understood our concerns and disgust so therefore it is all work in progress. Hopefully should improve over the next 12 months and look forward to seeing the changes!!
4 out of 5
Recommended
for Everyone
by Jofrom Singapore

Great all encompassing Resort

Posted Feb 6, 2014
Pros: The staff were incredibly helpful and made me feel very welcome
Cons: The need to sign in and out, for a towel at the pool was a bit annoying
Location: I did a trip into the Temburong National Park and checked out the rainforest canopy walk. No wildlife though...
I spent my first afternoon relaxing by the pool, did a tour of the national park the next day. On my last day I had a fabulous massage, followed by pool time and topped off with High Tea. Great way to spend the long weekend.
5 out of 5
Recommended
for Families
by J.from Canada

This is the hotel to stay in Brunei!

Posted Jan 1, 2014 on Hotels.com
We as a family stayed at the Empire Hotel and fully enjoyed our stay. Staff was always polite, attentive/prompt and delivered a cake for our daughter's birthday. This was a pleasant surprise and a very warm gesture. Great location on the ocean with lots of walking pathways combined with excellent amenities for kids/families. Extra large bedroom with a lavish ensuite, excellent food options, French bakery/coffee shop and in general a very nice luxurious resort. We also liked the airport pick up and drop off service and a guided tour within Brunei arranged by the hotel. Thank you for making our first trip to Brunei in December 2013 a very memorable one.
2 out of 5
Recommended
for Families
by A verified traveler

期待外れ

Posted Jan 1, 2014 on Hotels.com
設備は素晴らしいですが、サービスの質は低かったです。 メインビルから離れたVillaに宿泊しましたが、移動のためのカートを呼んでも45分位かかることもあり、また、遅れることの連絡も全くありませんでした。また、エアコンを消しても、2階だけFANが止まらないようで、寒くて寝てられませんでした。食事もごく普通です。プールは沢山あって楽しめます。