Ratings based on 492 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
97% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by vacationing from L

Exceptional, they have it down right!

Posted Jun 7, 2014
From check in to check out the staff was exceptional, i have stayed at many 5 star hotels and this staff is exceptional. All are well trained and have a great team approach. The hotel itself is in great condition and very quite. The beds are very good and the cleanes is exceptional. I fu.d this hotel to be close to e erything but far enough way to be a haven after a busy day! Thanks to all we stayed 3 nights and was fun.
Comment from Hotel Management
Jan 9, 2014
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely
2 out of 5
by Sharon from Georgia

A case of double identity

Posted Jun 7, 2014
Pros: The staff tried to make things as good as they could.
Location: Right off I-95 outside of the main part of Brunswick. We drove to Saint Simons Island about 30 minutes away.
We booked this hotel after seeing the great reviews but were disappointed. It is true the hotel has been remodeled in the last few years. However, the elevator broke while we were there, the built-in room hair dryer went out and the air conditioner was so loud we couldn't sleep well. The air conditioner was right by the bed and blew right on us, so we would have to get up and turn it up to keep from freezing and get up a few hours later to turn it down because we were so hot. The staff was helpful in calling elevator repair and replacing the hair dryer. However, they are working with a facility that probably needs a complete overall.
Comment from Hotel Management
Jan 9, 2014
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
2 out of 5
by A verified traveler

not that bad

Posted May 31, 2014
i found some hair at the shower and between the bed sheets, but we were too tired to complain and make an issue about it.
Comment from Hotel Management
Jan 9, 2014
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 26, 2014
Spent the night during a road trip. For the money this is a great place to stay and we will return.
Comment from Hotel Management
Jan 9, 2014
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely
5 out of 5
Recommended
for Everyone
by Anne from Kentucky

Nice hotel, off I95 restaurant close by.

Posted May 26, 2014
Pros: Location, good breakfast, close to interstate and shopping. Only 15 to 20 minutes to Saint Simons Island
Cons: None
Location: Shopping, mall and nice shops on St. Simons Island. Light House, pier, old fort and Christ Episcopal Church from 1700's. Ice Cream and bicycles shops
We stayed for four nights, we were in town for grandson graduation. Hotel is located right off interstate. Several restaurants close by. Breakfast was very good and area was very clean and food hot. We spent most of our time on Saint Simons Island. We visited shops and restaurants very good food. Toured the lighthouse , and the old fort. We also went to Christ Episcopal Church and cemetery .At Jekyll Island we went to driftwood beach .Staff at the hotel was very friendly and helpful.
Comment from Hotel Management
Jan 9, 2014
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely
5 out of 5
Recommended
for Couples
by A verified traveler

Nice hotel close to I-95

Posted Apr 30, 2014
Convenient stopover for coming or going to Florida.
Comment from Hotel Management
Jan 9, 2014
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely
5 out of 5
Recommended
for Everyone
by CG from GA

Excellent!!!

Posted Apr 17, 2014
Our room was so nice! I would definitely stay again.
Comment from Hotel Management
Jan 9, 2014
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely
3 out of 5
by RonB from Atlanta GA

Just OK

Posted Apr 10, 2014
Pros: Room was clean...staff tried to help us when fridge and TV broke. Breakfast was pretty good.
Location: We were 20 minutes from Saint Simons and Jekyll....but hotel is too close to the interstate.
Room was very clean....but the fridge didn't work. They took it out of the room and brought us a different one within half an hour. Later, the TV stopped working, but again--within half an hour, someone was there to fix it. We had a grocery bag filled with some breakfast bars and snacks, and the maid took it--or threw it away-- who knows....it was just gone when we returned...about $20 worth of food. The breakfast was pretty good...waffles, sausage, eggs, yogurt, cereal, etc. This hotel is RIGHT NEXT to the interstate (95)...so there was some traffic noise.
Comment from Hotel Management
Jan 9, 2014
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
5 out of 5
Recommended
for Everyone
by Karen

Newer hotel close to eating and stores

Posted Apr 7, 2014
This is a newer hotel right off highway 95. You can park and walk to several nearby restaurants. Friendly staff and clean rooms. We were traveling through and spent one night.
Comment from Hotel Management
Jan 10, 2014
we enjoyed your company and are pleased that we could satisfy your lodging needs during your layover.
4 out of 5
Recommended
for Everyone
by Seaweed4 from Ontario, Canada

Nice hotel with pool

Posted Apr 2, 2014
Pros: Friendly staff.
Cons: Hard boiled eggs at breakfast instead of egg paddies.
Location: Didn't do anything near by.
Liked not having a bed spread ... seems so much cleaner without one. Having a microwave was a bonus. Bed was comfortable.would stay here again.
Comment from Hotel Management
Jan 10, 2014
Thank you for sharing your stay with the electronic community. We try to provide the best service possible and we appreciate that you recognized that. Be safe and have a great year.