Cocktail bar, garden views, open daily
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Reviews of The Paragon of Golden Isles

2.5 out of 5
The Paragon of Golden Isles
230 Warren Mason Blvd., Brunswick, GA

Reviews

6.4
Rating 10 - Excellent. 97 out of 495 reviews" "
Rating 8 - Good. 132 out of 495 reviews" "
Rating 6 - Okay. 118 out of 495 reviews" "
Rating 4 - Poor. 58 out of 495 reviews" "
Rating 2 - Terrible. 90 out of 495 reviews" "

6.8/10

Cleanliness

7.2/10

Staff & service

6.6/10

Amenities

6.4/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

6/10 Okay

Richard

Stayed 1 night in Apr 2024
Response from Alex on Apr 19, 2024
We're grateful you took the time to share your thoughts. We appreciated the opportunity to host you at our hotel and hope that you will consider giving us another chance to exceed your expectations and demonstrate our true hospitality.

10/10 Excellent

Sharon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good option for the money and location
Stayed 1 night in Mar 2024
Response from Alex on Mar 3, 2024
Sharon,We thank you for taking your time to give us your review. Hope to see you soon!

4/10 Poor

Alexandre

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Alex on Mar 2, 2024
We truly apologize for your stay; based on your rating, we would definitely make you happy again if given another chance.

8/10 Good

Sonya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff accommodated my family being I was their staying for my birthday to be closer to them with all the festivities we were going to. Instead of having to drive way back cross town for them to get home they were able to get rooms near mine and we all had a great time!!!
Stayed 2 nights in Feb 2024
Response from Alex on Feb 12, 2024
Dear Sonya,Thank you for your taking your time to give us your review. Hope to see you soon!

10/10 Excellent

Dianne

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
It was clean and quiet
Stayed 3 nights in Oct 2023
Response from Alex on Jan 26, 2024
We thank you for your kind words and taking your time give us your review !

10/10 Excellent

JENNIFER

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Great place for travel assignment.
Stayed 3 nights in Jul 2023
Response from Alex on Jul 25, 2023
Thank you for taking your time to give us your review. Hope to see you soon again!

2/10 Terrible

victor

Disliked: Cleanliness, staff & service
Hotel.comShocker
The Paragon Hotel beware of the 150.00 security deposit they are requiring in cash to stay there. What a shocker at 10PM arriving tired from all day driving. Hotel.com is not aware of this rule they have, and they will simply tell you to go elsewhere. We used to stay there when it was Jameson Inn. Years ago it was a nice place not now, The TV remote was taped together with scotch tape to hold batteries in , and reception was snowy . Only coffee in the morning and not a good one either. That is our last stay there. Find another place this is not good.
Stayed 1 night in Jul 2023
Response from Manager on Jul 17, 2023
Thank you for your feedback the incidental deposit is required most of the hotel's and upon checkout it will fall off if there is no damage. Hope you understand that.

6/10 Okay

Dennis, Binghamton

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
easy access from I95. Clean, tidy property in good condition although a little spare. Staff deadpan but not unpleasant, not particularly knowledgeable
Stayed 1 night in Jul 2023
Response from Managment on Jul 8, 2023
Thank you for providing feedback, Dennis. We apologize for any inconvenience caused by your stay, and we will try to improve our service.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel. We would stay there again.
Stayed 1 night in Jul 2023
Response from Alex on Jul 3, 2023
We appreciate you taking your time to give us your review regarding your recent stay with us.

8/10 Good

Clifford

Liked: Cleanliness, staff & service, property conditions & facilities
one night stay and it was perfect for that. Don't look for anything special, but look for the rest it offers. I wish I got the sweet lady's name at the front cuz she was awesome!
Stayed 1 night in Mar 2023

8/10 Good

Todd

Traveled with family
Liked: Cleanliness, staff & service
This place is right next to I95, and has a Starbucks within walking distance. Keep it up, y'all!
Stayed 1 night in Mar 2023

2/10 Terrible

Edith

Traveled with family
Overbooked
Upon arrival we were told that despite the fact we had reserved, paid for and received our itinerary and reservation confirmation, the hotel was completely booked and our room was reserved erroneously. We were told we would have to seek a refund from our booking agent. I can’t afford to wait 3-7 business days for my money to be out back on my card - we wouldn’t have been able to afford to pay for another room somewhere else. However, I called our booking agent, hotels.com, and they were able to find us another room at a better hotel, and used the money we had already paid. Did not cost one penny more, and we loved our new hotel!
Stayed 1 night in Mar 2023

2/10 Terrible

Pamela

Stayed 1 night in Mar 2023

8/10 Good

Devon

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although they were in the middle of renovating, they still made you feel welcomed!
Stayed 2 nights in Mar 2023

4/10 Poor

Carmen, Pittsford

Traveled with group
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Needs serious updating.
Stayed 1 night in Feb 2023

8/10 Good

James

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
It was fine for the price.
Stayed 1 night in Feb 2023

4/10 Poor

Cody

Stayed 1 night in Feb 2023

6/10 Okay

Kelli

Business traveler
Liked: Staff & service
Disliked: Cleanliness
The check in and check out was good. Very nice staff. And bed was comfortable. -However, upon arriving to the room, there was a weird smell like cigar or something in a nonsmoking room. -floor needs to be mopped. - one of Bed pillows had a hair on it. & i put it on other side of the bed. -Complimentary shampoo/bodywash stuff had nasty stuff on it. Couldnt make out what it was. -No trash can in room. -Shower didnt drain properly and saw stuff floating in the water. -one of towels was stained and had tiny pieces of hair tangled inside the towel. -Tub slightly leaked in the corner onto the floor (yes I made it aware to the desk clerk at check out) I am happy with how convenient it was with the location. But I will not be staying at this hotel anymore. Its not worth wasting my money there.

6/10 Okay

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No trash cans in rooms also water was to hot
Stayed 1 night in Feb 2023

4/10 Poor

JOSEPH, Hephzibah

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The price was the least for the weekend visited. The property had seen better days and the room seemed one they didn’t maintenance much as one they would give to a third- party booking service. There was a lot of dust behind the tv which with the dim lighting and the nightstand with the security safe atop blocking the connecting room door that wouldn’t lock. Lots of pillows though and the bed looked clean.
Stayed 1 night in Apr 2022
Response from General Manager on May 3, 2022
Dear Joseph, Thank you for voicing your concerns about your stay with us. This is not at all how we want our valued guests to feel and we appreciate you bringing these matters to our attention so that we can address them. It's our hope that you will consider joining us again in the future so that we can deliver the comfortable and relaxing stay you expected and deserve.

10/10 Excellent

Frank

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly check in. Great for a night’s rest. Very close to I95
Stayed 1 night in Apr 2022

10/10 Excellent

samantha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022
Response from Roxie Sorrells on Apr 13, 2022
Thank you for your perfect rating!

6/10 Okay

Kathy

Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The hotel was renovating many rooms in the section where we stayed. Our room had not been renovated . The room had a tub/shower that didn’t drain well. The air vent above the shower had fallen off in the tub. Staff was very pleasant. Breakfast fair. Walk to restaurant across from hotel. No other rooms were available in the area so we stayed.
Stayed 1 night in Feb 2022
Response from Guest Relations on Feb 28, 2022
Dear Kathy, It was a privilege to host your visit. We're glad that you appreciated our wonderful staff. However, we apologize for the concerns in your room. What you have described does not match the high standards we strive to uphold; our team will look into this to ensure future stays will be exceptional. Thank you for notifying us of your experience, and please consider giving us a second chance to impress you.

6/10 Okay

Richard

Traveled with partner
Disliked: Cleanliness
Check-in was slow as they couldn't find my reservation. Clerk had to check another System once they found out it was Expedia (never heard of this before). Despite walking past at least 6 King Bed empty rooms on the ground level, we were put in the Last room on the 2nd floor, furthest from the Lobby. Lobby is closed 10pm-7am and no Breakfast served unti 7am, so not good for early travellers. No USB Ports or Coffee Maker in the room. Hallway carpets leading to the room looked like they hadnt been vacuumed in days. We're not sure what was on the Laminate Flooring in the room but it was greasy and actually very slippery in our shoes or socks and left a black coating on the bottoms of our bare feet. Lots of other 3-Start Motel options in the area, so we would not choose this one again
Stayed 1 night in Feb 2022
Response from Roxie Sorrells on Feb 14, 2022
Thank you for your review!

8/10 Good

Mari-Beth

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022
Response from Roxie Sorrells on Feb 7, 2022
Thank you for your review!

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service
Front desk staff could not find reservation. Tried to be helpful be didn’t seem well trained. Tried to call manager and she didn’t answer. Hotels.com customer service fixed the issue!
Stayed 1 night in Jan 2022
Response from Guest Relations on Feb 5, 2022
We are sorry to hear about any confusion with your reservation. Please know that when booking through a third-party site, their system can occasionally fail to sync with our own, leading to lost reservations. That being said, we are thrilled the situation was able to be rectified, and we hope the rest of your stay was satisfactory.

6/10 Okay

Tina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Average Budget Friendly Stay
The place was clean overall for the price point. The staff were friendly and overall helpful. However, we had a three night stay and our room card was deactivated each day. That was a huge inconvenience and imagine not being properly dressed assuming you can reenter your room and you have to take a trip to the lobby. The room contained only a single roll of tissue. There was no backup so be prepared to take a trip to the lobby for an additional roll.
Stayed 3 nights in Nov 2021
Response from Guest Relations on Nov 30, 2021
Dear Tina, It was a pleasure to host you during your recent visit. We sincerely appreciate you taking the time to provide us with a review, and we're glad to hear you enjoyed our clean accommodations and friendly staff. That being said, we apologize that other aspects of your stay did not meet your expectations, and we have notified our staff of your comments. It would be an honor to welcome you back to our hotel the next time you are in town.

2/10 Terrible

Amber

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Roaches
Disgusting. There was a roach in the desk. I told the front desk and they said “oh they just sprayed, that’s why it probably came out”…… ummmmm GROSS! They also had a sign saying free breakfast. That was part of the reason I picked this one.
Stayed 1 night in Nov 2021
Response from Roxie Sorrells on Nov 22, 2021
Thank you for your review!

2/10 Terrible

Kiara

Stayed 2 nights in Nov 2021
Response from Roxie Sorrells GM on Nov 9, 2021
Thank you for your review!

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Amenities
Only had 1 towel , no washcloth and no trashcan
Stayed 1 night in Aug 2021
Response from Roxie on Aug 13, 2021
Thank you for your review!

10/10 Excellent

Nicole

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and kind
Everyone was upbeat and kind. Clean. Comfortable.
Stayed 2 nights in Jul 2021
Response from Roxie Sorrells on Aug 8, 2021
Thank you for your review!

2/10 Terrible

Alan

Stayed 1 night in Jul 2021
Response from Roxie on Aug 13, 2021
Thank you for your review!

2/10 Terrible

adriana

Disliked: Cleanliness
Stayed 1 night in Jul 2021

2/10 Terrible

Jessie

Traveled with family
Double charge waiting on refund
Stayed 1 night in Jul 2021
Response from Guest Relations on Jul 24, 2021
Dear Jessie, We're saddened to learn of your concerns. That being said, if you booked through a third party, we do not have any jurisdiction over billing. If you have any questions or any other pieces of feedback for us, please don't hesitate to reach out to us at any time. Thank you.

2/10 Terrible

Jennifer

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
DISGUSTING! DO NOT STAY HERE!!!
Where do I start? This was absolutely the WORST place I've ever stayed. The pool was out of order. Waited 2 hours for our room to be "cleaned". Once entered, we were choking on the smell of bleach that filled the toilet. The floor was dirty and pubic hair in the bathroom. There were no towels, no toiletries like soap or shampoo. The sheets were dirty and stained. I don't know how they are still open. We asked 3 times for towels, just to be ignored. The next morning, after we asked once again, we were brought bath mats! They are also operating the elevator with an EXPIRED permit. When trying to talk to someone at the front desk, I only received a response of "Have A Nice Day". I tried calling a manager/owner with no response. No response out of hotels.com either after several attempts. Not worth any amount of money. If my car wasn't packed, it would've been a better place to sleep. Please, just don't make a mistake of staying here.
Stayed 1 night in Jul 2021

2/10 Terrible

Mitchell

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Disastrous Experience
This was close to the worst experience I have ever had at a hotel – – and that is saying something! Granted, there were unusual circumstances, but I had to wait 2-1/2 hours for my room (since The first room they gave me was out of order), and it wasn’t even cleaned when I finally got in there. Truly a disastrous experience!
Stayed 1 night in Jul 2021
Response from General Manager on Jul 23, 2021
Dear Mitchell, Cutting corners in cleanliness is not the standard we normally uphold here, and we are sorry to hear that you were not met with a spotless experience. Please accept our apologies; our team is looking into ways to rectify the issues you encountered. We want another chance to move forward and hope you'll consider staying with us again.

4/10 Poor

Michele

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jul 2021

2/10 Terrible

Gregory

Stayed 1 night in Jul 2021
Response from Roxie on Aug 13, 2021
Thank you for your review!

2/10 Terrible

Rachel

Stayed 1 night in Jul 2021
Response from Roxie on Aug 13, 2021
Thank you for your review!

2/10 Terrible

Amanda

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't go here it's horrible and gross
I booked a room today and I had to leave early because we had such an awful experience. We were in the room for less than an hour and decided we could not stay any longer. The keys won't work at all no matter how many times they were reset. The room was falling apart a piece of the ceiling fell on my husband. The pool was freaking green. I would just like my money back. This was an extreme waste of time and an awful experience.
Stayed 1 night in Jul 2021
Response from Guest Relations on Jul 22, 2021
Dear Amanda, On behalf of our team, we sincerely thank you for taking the time to leave us your comments, as all guest feedback is our best asset when it comes to positive improvement. Regarding your refund, please know that you will need to contact the site you booked with, as we have limited control over third-party reservations. It would be an honor to make things up to you the next time you're visiting the area.

2/10 Terrible

Andrew

Stayed 1 night in Jul 2021
Response from Roxie on Aug 13, 2021
Thank you for your review!

2/10 Terrible

Verified traveler

Traveled with family
We did not stay at this hotel as they said we were not booked with their system and they were not sure why Expedia would have shown availability as they had even sold out for awhile
Stayed 1 night in Jul 2021
Response from Guest Relations on Jul 22, 2021
Thank you for taking the time to share your concerns as it gives us the opportunity to address them. Sometimes, when reservations are made through third-party sites, they do not sync properly with our system. Please accept our apologies for any inconvenience caused. It's our hope that you were still able to enjoy your time in town despite this concern. If your travels bring you back this way, we'd appreciate the chance to show you the wonderful stay we can provide.

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Jul 2021
Response from Roxie on Aug 13, 2021
Thank you for your review!

2/10 Terrible

Verified traveler

Traveled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Jameson called us at 11:30 on July 3rd, the day we were supposed to check in, to inform us that they werent honoring our reservation because they "were logged out of expedia for 2 days and they just kept renting rooms". I tried explaining that this is the 4th of July weekend and they couldnt do this, its their responsibility and the rude manager hung up on me. Will NEVER use Expedia again, and certainly would never stay at Jameson Inn
Stayed 1 night in Jul 2021
Response from Guest Relations on Jul 10, 2021
We appreciate you bringing your experience to our attention and sincerely apologize if this was the case for you during your 4th of July weekend. Please know that when booking through a third-party agent, we have little control over these reservations, and room preference is not guaranteed; however, we'll share your thoughts with our team so we can make sure we handle these matters more professionally on our end. Your feedback is much appreciated, and we hope your next trip goes much better.

4/10 Poor

Dennis

Traveled with family
Disliked: Cleanliness, property conditions & facilities
A bait & switch game played on guest
I made my reservation on line 30 + hours the day before my arrival. Two hours before my arrival, my wife called to let the desk know that we were running late due to traffic congestions. The desk clerk told my wife that he had no reservation for us. She told him that we had a confirmation number and he hung up on her. She called again and talked to another female clerk, wo said our credit card had been refused, so our reservation was canceled. She did then say we could make another reservation using another card, but the new reservation would be an additional $20.00.. We accepted the offer because at that time of day on a holiday weekend it would have bee very hard to find another hotel room. Upon arrival the desk clerk heard our story and let us have a room for the original agreed on price. "This is a third rate hotel at best"
Stayed 1 night in Jul 2021
Response from General Manager on Jul 10, 2021
Dear Dennis, We appreciate the opportunity to address your concerns. In order for a reservation to be accepted, we do need to have a valid credit card on file. That being said, we're happy that our front desk staff was able to accommodate you and honor the original price that was quoted, as guest satisfaction means everything to us. Moving forward, we will make sure that we're always providing professional service, and we hope you'll choose us again as we'd love to show a much better experience from start to finish.

6/10 Okay

Eunice

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Website didn’t give correct information
Not so good
Stayed 2 nights in Jun 2021
Response from Roxie on Aug 13, 2021
Thank you for your review!

4/10 Poor

Sharon

Disliked: Cleanliness
June 2021
Room was not ready when we arrived at 4:00pm, room was not properly cleaned or stocked. Hair on floor, finger nail file in commode, only one towel and washcloth, no bathmat, no desk chair. This was not an absolutely horrible hotel to stay at but they definitely need to work on room cleanliness and accommodations for guests.
Stayed 1 night in Jun 2021
Response from Guest Relations on Jul 3, 2021
Dear Sharon, We appreciate you taking the time to share your concerns with us and apologize if your stay wasn't up to our standards. Rest assured, we'll pass along your concerns to our housekeeping team so we can welcome all of our guests with properly stocked and ready accommodations. This is not the lasting impression we want to leave you with, so we hope you'll allow us to make this up to you on your next trip.

4/10 Poor

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Do Not Book This Hotel
This hotel was not a desirable place to stay. In the room, there were extension cords for the electronics to work all over the place. There were couples outside the hotel fighting. While I was there the cops were called for 2 different instances. It was not a comfortable place to reside during my trip. WIll never stay there again.
Stayed 2 nights in Jun 2021
Response from Guest Relations on Jun 30, 2021
Thank you for choosing us for your lodging needs. It's unfortunate to read that you didn't enjoy your recent stay with us, and we apologize for any inconvenience you may have encountered during your visit. Your concerns have been duly noted and will be kept in consideration moving forward. We appreciate your feedback, and we hope that your next trip goes more smoothly.

8/10 Good

Zada S.

Friendly staff. Good location. Good rates. Considering the age of hotel it was a good stay
Very good but need coffee pot in rooms
Stayed 4 nights in May 2021

10/10 Excellent

Garland

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2021
Response from Roxie on Aug 13, 2021
Thank you for your review!