Property amenity

Reviews of Jekyll Island Club Resort

3.5 out of 5
Jekyll Island Club Resort
371 Riverview Dr, Jekyll Island, GA

Reviews

9.2

Wonderful

Rating 10 - Excellent. 656 out of 955 reviews" "
Rating 8 - Good. 210 out of 955 reviews" "
Rating 6 - Okay. 54 out of 955 reviews" "
Rating 4 - Poor. 24 out of 955 reviews" "
Rating 2 - Terrible. 11 out of 955 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Kevin, Johns Island

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful buildings and grounds. Like going back in time to the Gilded Age. Biking paradise with extensive, well maintained bike trails around the whole island that are accessible right from the resort. It would have been nice to have the main dining room open for dinners.
Stayed 2 nights in Mar 2024
Response from JJ on Mar 27, 2024
Thank you for the valuable feedback. We are delighted you had such an enjoyable time with us and look forward to seeing you again soon.

10/10 Excellent

William Charles

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect place to stay when visiting Jekyll Island.
Stayed 2 nights in Mar 2024
Response from Jekyll Island Club Resort on Mar 21, 2024
Thank you, William!

6/10 Okay

Jennifer

Liked: Amenities, property conditions & facilities
There was not daily housekeeping. I stayed 5 nights and had to find a member of housekeeping to get more bottled water and coffee. My sheets and towels were never changed.
Stayed 5 nights in Mar 2024
Response from Jekyll Island Club Resort on Mar 21, 2024
We sincerely apologize for the inconvenience you experienced during your recent stay. Your feedback regarding housekeeping services not meeting expectations is concerning to us and will be addressed with our team immediately. We strive to provide exceptional service, and we regret that we fell short in this instance. We hope to have the opportunity to welcome you back and exceed your expectations in the future.

10/10 Excellent

Maria

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay. The grounds are beautiful and the staff was very friendly.
Stayed 2 nights in Feb 2024
Response from Jekyll Island Club Resort on Mar 21, 2024
Thank you, Maria!

10/10 Excellent

Cecil

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property and excellent staff
Stayed 2 nights in Feb 2024
Response from Jekyll Island Club Resort on Mar 21, 2024
Thank you, Cecil! We are thrilled to hear this.

10/10 Excellent

Richard, Atlanta

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible property that makes you feel like you are stepping back in time. Beautiful sunsets, incredible history, relaxing environment well-heated pool also makes it easy to swim even when it’s in the mid 60s and sunny.
Stayed 2 nights in Feb 2024
Response from Jekyll Island Club Resort on Mar 21, 2024
Thank you for your kind words, Richard!

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was incredible...the Club takes you back in time and you can just relax and enjoy the surroundings. We will be back.
Stayed 1 night in Feb 2024
Response from Jekyll Island Club Resort on Mar 21, 2024
Thank you so much John! We hope to see you back at the resort shortly.

8/10 Good

floella

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Jekyll Island Club Resort on Mar 21, 2024
Thank you for the positive review!

10/10 Excellent

Janice

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We got there early and they checked us in.
Stayed 1 night in Feb 2024
Response from Jekyll Island Club Resort on Feb 13, 2024
We are glad to hear you had a good check in experience! Please visit again soon.

10/10 Excellent

Patrick

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my favorite place to visit for 30 years and still counting
Stayed 2 nights in Jan 2024
Response from Jekyll Island Club Resort on Feb 5, 2024
Patrick, thank you for your loyalty to Jekyll Island Club Resort. We hope to see you soon!

10/10 Excellent

gary

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Jekyll Island Club is like stepping back into the Gilded Age with wi-fi and gas fireplaces. A wonderful preservation of the past while embracing the new.
Stayed 1 night in Jan 2024
Response from Jekyll Island Club Resort on Feb 5, 2024
Hi Gary,Thank you for your feedback, we appreciate it greatly.

10/10 Excellent

Connie

Liked: Staff & service, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from Jekyll Island Club Resort on Feb 5, 2024
Thank you, Connie!

8/10 Good

Amy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything, but the room had only one chair so it was difficult for both of us to enjoy the gorgeous sunset from our room.
Stayed 1 night in Jan 2024
Response from Jekyll Island Club Resort on Feb 5, 2024
Hi Amy,Thank you for your feedback. We're delighted to hear you loved your stay overall. We appreciate your observation about the room's seating arrangement and will certainly consider this for future improvements. We hope to welcome you back for another opportunity to provide an even more enjoyable experience.

10/10 Excellent

gary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Jekyll Island Club Resort on Feb 5, 2024
Thank you, Gary!

10/10 Excellent

Patricia, Spartanburg

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is stunning 19th century resort property and is filled with all the amenities of the age. Staff are highly trained and try to meet every guest's needs. The grounds are lovely and well manicured. It is a truly a special property not to be missed on a trip to Jekyll.
Stayed 1 night in Dec 2023
Response from Jekyll Island Club Resort on Feb 5, 2024
Patricia,Thank you so much for the kind review. We strive to make our resort top quality for our guests, and are thrilled you enjoyed your experience. Visit soon!

10/10 Excellent

Windy

Stayed 4 nights in Dec 2023
Response from Megan on Jan 4, 2024
We are delighted that you enjoyed your stay, and we appreciate your feedback.

4/10 Poor

Steve

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The property was beautiful. However, the dining was subpar and the service was terrible. Certainly not as expected of a 4 star hotel. In addition, equipment failure made for an unsafe and diminished experience. In addition, beware of unexpected "hotel" charges FAR exceeded the anticipated price by over $100!
Stayed 2 nights in Dec 2023

10/10 Excellent

Kelly

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We got a very warm & informative greeting before our room was ready...we did get here super early! They have bikes to rent right here at the resort and we rode them around almost the entire island...stunning! What a gorgeous place to come and visit. The Jekyll Island Club Resort is such a special place to come visit, especially at Christmas time. The lights around the property were delightful. We played games in the parlor. The holiday decor is so romantic. Our double queen room was lovely and well equipped. Loved having tea and coffee in the room. The staff is helpful and nice. Can't wait to come back one day.
Stayed 1 night in Dec 2023
Response from Megan on Jan 4, 2024
We are delighted that you enjoyed your stay, and we appreciate your feedback.

10/10 Excellent

Richard

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Megan on Jan 4, 2024
We are delighted that you enjoyed your stay, and we appreciate your feedback.

6/10 Okay

Renee, Jacksonville

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The resort is always lovely during the holidays. However, as an overnight guest, I expect to be given preference over walkins for breakfast seating. We arrived at 10am and were told they could not take us for breakfast, although breakfast was to be served until 10:30 and there were open tables available. Apparently they had a noon lunch event for the public and prioritized that seating over their paying lodging guests. Even after speaking to the front desk manager & the food & beverage director, we still were not seated. Not good customer service in my opinion for someone who is an annual patron to the hotel and also hosted a large wedding at this property. Disappointed to say the least.
Stayed 1 night in Dec 2023

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Holiday getaway
Beautiful historic hotel which is decorated so beautifully with Christmas trees everywhere. We arrived and there was people playing croquet on the front lawn.
Stayed 2 nights in Dec 2023
Response from Megan on Jan 4, 2024
We are delighted that you enjoyed your stay, and we appreciate your feedback.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Megan on Jan 4, 2024
We are delighted that you enjoyed your stay, and we appreciate your feedback.

10/10 Excellent

Carey

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is absolutely beautiful! The grounds are just breath taking and the resort is self is lovely & very comfortable. The staff is friendly & helpful and really went out of their way to make us feel comfortable. We will be repeat guests!
Stayed 1 night in Dec 2023
Response from Megan on Jan 4, 2024
We are delighted that you enjoyed your stay, and we appreciate your feedback.

10/10 Excellent

Donna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Peaceful and serene. Great food and accommodations Enjoyed the nature walks and biking
Stayed 2 nights in Dec 2023
Response from Megan on Jan 4, 2024
We are delighted that you enjoyed your stay, and we appreciate your feedback.

10/10 Excellent

TED

Stayed 1 night in Dec 2023
Response from Megan on Jan 4, 2024
We are delighted that you enjoyed your stay, and we appreciate your feedback.

2/10 Terrible

gilbert

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Need a. Manager.
Just got back from my stay. Couldn’t sleep because of AC making a loud sound. Never saw a manager. Breakfast order was delivered without collard greens as indicated in menu.server said they haven’t had them in months. No concierge. Went home sick. As I use a Cane, it is the most user unfriendly hotel that I have ever stayed.no men,s room except in basement. Pretty property but managed poorly.
Stayed 1 night in Dec 2023

10/10 Excellent

christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Old world charm and excellent service
Stayed 1 night in Nov 2023

6/10 Okay

courtney

Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
Stayed 1 night in Nov 2023

8/10 Good

Rosemarie

Stayed 1 night in Nov 2023
Response from Megan on Jan 4, 2024
We are delighted that you enjoyed your stay, and we appreciate your feedback.

10/10 Excellent

Carol

Traveled with family
Liked: Amenities, property conditions & facilities
Very lovely
Stayed 2 nights in Nov 2023

4/10 Poor

Felix Z.

Traveled with partner
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service, amenities
Upon arrival no one was there to assist with luggage. I use a cane and passed 2 staff members with my luggage and never asked to assist or ask us if we had checked in. Finally a woman from the gift shop told me where to check in. Checking in the woman asked someone to check the room. The young guy went and came back and said it was good. As I entered the room I went straight to the bathroom and noticed a pubic hair on the seat of the toilet. Did that guy really check the room? The room also had a few food particles on the rug by the bed. The inspection was not done. Went to the pantry as it was most convenient and ordered a lava cake. The lava cake had no “lava”. It was a chocolate dry cake. The bed and pillows were both horrible and did not get a good nights sleep. For the amount I paid I expected more. We also had to pay a $10 fee to get to the island which was not stated on Expedias website. Not a happy camper. Btw the surrounding area had some Christmas ornaments that light up at night. When we went to see them they were not on. Disappointing!
Stayed 1 night in Nov 2023

8/10 Good

Andrea

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Loved the place- but they gave us an older room not updated like picture you show. And room had no view just roof. Complained and given second room- still not updated like picture on Expedia but had beautiful river view. Expedia should ensure getting updated room as your picture shows- disappointing to pay so much and not receive it. Bathroom nicely updated and clean.
Stayed 1 night in Nov 2023

8/10 Good

eileen

Liked: Cleanliness, property conditions & facilities, room comfort
food at wharf was poor breakfast at dining room -muffin was stale
Stayed 1 night in Nov 2023

10/10 Excellent

Leslie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Jekyll Island Club is one of the most spectacular properties I have ever had the pleasure of visiting! It’s no wonder the founders chose this secluded, peaceful location as it continues to provide the same to visitors. I hope to return soon.
Stayed 2 nights in Nov 2023
Response from Hotel Management on Nov 9, 2023
Thank you for your wonderful review! We're honored to hear that the Jekyll Island Club ranks among the most spectacular properties you've visited. It's truly rewarding to know that we continue to uphold the secluded and peaceful essence valued by our founders. We eagerly await your return and look forward to providing another serene and enjoyable experience. Safe travels until we see you again!

10/10 Excellent

Regina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Another great Shrimp & Grits festival.
Stayed 2 nights in Nov 2023
Response from Management Team on Nov 7, 2023
We're delighted to hear you enjoyed the Shrimp & Grits festival once again! It's wonderful that this event continues to be a highlight for our guests. Thank you for your continued support, and we look forward to welcoming you back for more great food and festivities next year!

10/10 Excellent

Debra

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent bellhop valet service! Wish there were snack items available after 9pm - wonderful location love the history!
Grand dining hall!
Stayed 1 night in Oct 2023
Response from Megan on Oct 27, 2023
We are delighted that you enjoyed your stay, and we look forward to having you back in the near future.

8/10 Good

Mario

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed the property very much, however there was a problem with our room. The windows were rattling and we had a very difficult time sleeping. I advised the front desk and they did send someone to fix the windows. I explained to the gentleman that I did not get any sleep for two days…which was extremely disappointing. He was not sympathetic at all and simply disregarded my situation. Hopefully I will be hearing from you shortly Thank you
Stayed 5 nights in Oct 2023
Response from Megan on Oct 27, 2023
We appreciate your feedback regarding your stay, and deeply apologize for the maintenance issues that occurred during your stay. We are saddened that this affected your quality of sleep, and hope that this does not deter you from staying with us in the near future. We have issued you a credit back to the card on file for the inconvenience.

10/10 Excellent

Paul, Bradenton

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dining room was closed for dinner. I know low season. OK
Stayed 2 nights in Oct 2023
Response from Hotel Management on Oct 27, 2023
Hello Paul, we truly appreciate your fantastic review! We're sorry that the dining room was closed during your dinner time. We look forward to welcoming you back again soon!

10/10 Excellent

Ryan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely Perfect!! May be the most relaxing place I’ve ever seen, will definitely be back soon!!!
Stayed 1 night in Oct 2023
Response from Megan on Oct 27, 2023
We are delighted that you enjoyed your stay here with us. Hope to see you all back in the near future.

10/10 Excellent

Frank

Liked: Amenities, property conditions & facilities
.
Stayed 1 night in Oct 2023
Response from Megan on Oct 27, 2023
We are delighted you had a great stay! We look forward to having you all back in the near future.

10/10 Excellent

Anita

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is absolutely gorgeous we only wish they would reopen the main dining room for dinner.
Stayed 1 night in Oct 2023
Response from Hotel Management on Oct 24, 2023
Thank you for your feedback. We're thrilled to hear you enjoyed the beauty of our property. We understand the sentiment about the main dining room and are constantly reviewing our services based on guest feedback. We hope to have the pleasure of serving you again soon and possibly with even more dining options in the future. Safe travels!

10/10 Excellent

Sally

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was one of the most beautiful resorts, its pristine location on the water, gorgeous landscaping and the professional attitude of the staff. You cannot adequately describe Jekyll Island, you have to go see it yourself. I want to live there permanently.
Stayed 1 night in Oct 2023
Response from Ken on Oct 14, 2023
Good Afternoon,Thank you for recently staying with us at the Jekyll Island Club Resort. We are delighted to hear that you had an amazing stay with us! We are excited that you loved beautiful landscaping as well as our dedicated staff. We hope to welcome you back to experience the charm that is Jekyll soon!Wishing you all the best,Ken MinkeFront Office Manager

10/10 Excellent

Osbaldo

Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to go and relax. Loved m stay at Jekyll Island.
Stayed 2 nights in Oct 2023
Response from Ken on Oct 13, 2023
Good Afternoon,Thank you for recently staying with us at the Jekyll Island Club Resort. We are delighted that you had an amazing time and were able to relax while you were here! We hope to welcome you back for a future stay!Wishing you all the best,Ken MinkeFront Office Manager

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Ken on Oct 8, 2023
Good Afternoon,Thank you for recently staying with us at the Jekyll Island Club Resort. We are delighted that you had an amazing stay with us and we can't wait to welcome you back for a future stay!Wishing you all the best,Ken MinkeFront Office Manager

10/10 Excellent

Tod

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property and the history here is amazing. The staff and rooms are also great. Like stepping back into the past.
Stayed 1 night in Oct 2023
Response from Ken on Oct 2, 2023
Good Afternoon,Thank you for recently staying with us at the Jekyll Island Club Resort. We are delighted to hear that you had an amazing stay with us! Thank you for highlighting our unique history and amazing staff! We truly hope to welcome you back soon!Wishing you all the best,Ken MinkeFront Office Manager

6/10 Okay

Calandra

Disliked: Cleanliness
Pretty historical property but not quite up to modern standards. Bed skirt in the room was in terrible shape and looked like it needed to be replaced years ago. Room was dark and shades opened up to unsightly view. There was dirt or sand on the main staircase for days that didn’t get cleaned. Very dark hallways with stained carpets. Going back and forth to parked car was a pain. Ate lunch at the wharf restaurant on site where the view and service were great but the food upset my stomach. In hindsight, the newer ocean club property probably would’ve been a better choice for me.
Stayed 2 nights in Sep 2023
Response from Hotel Management on Sep 27, 2023
Thank you for taking the time to share your feedback. While we're pleased to hear that you appreciate the historical charm of our property, we regret that some aspects of your stay did not meet expectations. We strive to combine historical charm with modern comforts, and we'll certainly consider your comments as we continue to improve. We apologize for any inconveniences you experienced and hope that you'll consider giving us another opportunity to provide a more enjoyable experience in the future. Safe travels!

4/10 Poor

David

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Ken on Sep 24, 2023
Good Morning,Thank you for recently staying with us at the Jekyll Island Club Resort and providing feedback from your stay. We are very disappointed to hear that your stay did not meet expectations. We hope to be able to welcome you back for a future stay and truly impress.Wishing you all the best,Ken MinkeFront Office Manager

8/10 Good

Timothy

Traveled with partner
Liked: Amenities
Loved the historical qualities of the entire area. Such a gem.
Stayed 3 nights in Sep 2023
Response from Ken on Sep 20, 2023
Good Morning,Thank you for recently staying with us at the Jekyll Island Club Resort. We are delighted to see that you had a great stay with us. We very much look forward to welcoming you back for a future stay!Wishing you all the best,Ken MinkeFront Office Manager

6/10 Okay

Philip

Liked: Cleanliness, property conditions & facilities, room comfort
Labor Day Weekend 2023
Overall experience was fine if you had no previous experience with this special place. Noble House now owns and operates with limited staff but most employees were pleasant and seemed to be working hard. They have done away with dinner in the Grand Dining Room and Crane Cottage. Also, closed Vincent’s Pub that was a fun alternative to the main bar. They have set up pool cabanas to generate additional fees taking up valuable space that used to be occupied by guest lounge chairs. They have also substituted their brand of Coconut Mango toiletries for the Spanish Sea Moss used for years. I realize that is a matter of personal preference but it was a little luxury I appreciated. Lastly, we had no housekeeping or replenishment of water and they charged us for 2 bottles of Evian water when only one was used.
Stayed 2 nights in Sep 2023
Response from Ken on Sep 14, 2023
Good Evening,Thank you for recently staying with us at the Jekyll Island Club Resort. We appreciate the feedback you have provided and will work diligently to correct the service issues you experienced. We hope to welcome you back to the resort soon so we can expand upon your experience and truly wow you!Wishing you all the best,Ken MinkeFront Office Manager

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2023
Response from Ken on Sep 12, 2023
Good Afternoon,Thank you for recently staying with us at the Jekyll Island Club Resort. We are delighted that you had an amazing stay with us and hope to welcome you back again soon!Wishing you all the best,Ken MinkeResort Manager