“"Not Impressed"”

Not overall satisfaction with the hotel because I've booked 2 months before and the office man give me the last room on the 2nd floor, where you could hear a lot of noise from outside and when we changed the room he gave us almost one the same as the 1st one with the view in a court, you could not see anything. Is not ok to behave like that and when he told me " A, your booking is already paid" he create me the impression that he expected something, is not ok for me that as a behavior. Also ask for my credit card in case of extra payments that are not included, which is not ok if I will check out upon my ID in my last day of staying. The breakfast was ok, but no vegetables and to many people from 8 to 9 a.m. in the restaurant. The internet was free down the lobby, but hard to manage due to French letters on keyboard. It was close to Grand Place, 5 minutes to walk, also to the Manneken Pis and the streets with chocolate shops.

“Dirty, old, shabby.”

Hotel was located close to main attractions. It did not feel very safe at night however. Great breakfast. Room was old and dirty.

“Worse beds ever”

This hotel has a big 80's vibe going on. Silk flowers, weird watercolors, lots of fake gold fittings. It seems like the staff is desperate for management or ownership to do something to upgrade it. I called and asked to be moved to a room with better beds - when I sat on one I nearly hit the floor it was so saggy - and they said there was no point as all the beds were like that. Told them when I checked out that we would not be able to stay again until the beds were improved. They respond as it they hear that a lot. If I had not prepaid with Expedia we would have moved. No room service. Bizarre bar with hit and miss service - weirdest thing is a white grand piano with a statue of a smiling black man playing it. Just out of place and odd. We asked about food in the bar and were told there were two choices- microwave chicken sandwich or microwave hamburger. Some very nice empoloyees - some not so nice. 5-8 min walk to Grand Place - only selling point.

“A Great Hotel in a Crummy Neighborhood”

This is a very, very nice hotel. The Staff is very helpful, it's easly reached by foot from The Central Station. It's also 5 minutes from The Great Place. The free breakfast is outstanding. About two blocks to the right there are three small bars. Go to the last one. There's also a bar on the corner; to the left it's O.K., but the others are better.

“Well placed, good attention.”

Very close to main sights. Very effective and kind attention.

“Just ok.”

This hotel is in a good location if you want to go to the Grand Place or see the Mannekin Pis. I was only there for one night, which turned out to be perfect. AC didn't really work in the room and it was quite hot out. The window to my room opened onto an inner roof with other rooms surrounding it. Therefore, I didn't really feel comfortable leaving the window open at night which made for an uncomfortable night sleeping. Also, the walls are pretty thin. I could hear other guests snoring. However, the staff was very nice.

“A good hotel in a not so good מeighborhood”

the hotel is close to the city center but noise is coming into the room from the street.

“Very good for the money. Good location if arriving by train at Midi”

Personnel very helpful. Breakfast very good. Internet very slow and password expires every 24 hours n they want you to go in person to get new password.

“WiFi is a JOKE; No Air Conditioning; Loud Construction Across Street”

Just like the title says there was no air conditioning in our room. The windows did however open to ventilate the room some. This would have been mostly fine for the time period we were there because it was relatively cool outside, EXCEPT there was extremely loud construction directly across the street. The are doing something to the building next door and the workers started each morning around 6am and went on through the entire day. Even with the window closed the noise was unbearable. Sleeping in... not an option. Taking a nap during the day.... forget about it. Plus if we had our window open we noticed there was some sort of sediment coming off the building and settling in our room. The free WiFi would have been a nice amenity had it actually worked. They give you the password at the front desk which seems to change daily. However, the WiFi only works in the lobby and by the elevator bank on each floor. It will NOT WORK IN YOUR ROOM! Even when you do have the WiFi signal, it automatically logs you out REPEATEDLY! You have to keep logging in to their site with some ungodly long, random and difficult password. This happens over and over and over and over again until you will finally get frustrated and give up. Refrigerator never worked in our room. There is no ice machine anywhere (which I realize may just be a European thing), but attempting to get some ice from the front desk was even a problem. I had to pay for two glasses of ice, it was ridiculous.