Ratings based on 485 Verified Reviews
They paid and stayed. We double-checked.
3.8 Room cleanliness
3.6 Service & staff
3.3 Room comfort
3.3 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler
Exactly what it said on the tin....Posted Oct 25, 2014
Pros: Location was good
Cons: Rooms could do with a slight overhaul
Location: Close to the Eurostar, close to Grand Place and other prominent squares
Had a great time, Hotel was easy to find, Desk staff helpful
for Everyoneby A verified traveler from Northampton, UK
No food after 9:45pmPosted Oct 13, 2014
Pros: Everything except the lack of food at 9:45pm
Cons: Basic room service, or snacks at the bar
Location: Near the centre of Brussels, and you can walk or take the tram to most places of interest
This is a nice hotel in almost every way, but don't try to get something to eat after 9:45pm. The restaurant refused to serve me, despite some tables having diners still eating. The waiter sent me to the Brasserie who also refused to sell me any food. There is no room service, no tea and coffee making facilities, and the mini-bar was completely empty. I explained to the barman in the Brasserie that I had not eaten all day, and pointed at the street outside. I went outside, avoiding an aggressive person in the street outside who asked me for money, and bought crisps, chocolate and a coke from a small shop near the hotel. I have never been in a hotel that wouldn't serve me any food. Of course there was plenty of food in the hotel, as demonstrated by the very nice breakfast the next morning, but no one with the initiative to help a hungry customer who arrived late owing to a 3-hour delay to their flight.
for Everyoneby A verified traveler from Surrey, UK
Nice hotel within walking distance of main squaresPosted Sep 26, 2014
Nice hotel within walking distance of main squares, also only 15 min walk from train station so save yourself 10 euro taxi ride.
by A verified traveler
‹(•¿•)› Average Hotel for an average person ‹(•¿•)Posted Sep 4, 2014
Pros: Police officers checking a suspicious package left over at hotel, & been told to do our business... ‹(•¿•)› Thank God, we are still alive
Cons: Be honest about the facilities at hotel, I booked a double bed room & been given 2 single beds ......
Location: watch your pocket when you go out in this area, quite a few attraction at a distance from hotel, we were lucky there was a summer festival going on
Booked double bed room while seeing its attractive pictures on Expedia, completely disappointed on arrival to hotel as the reception staff was totally annoying, most confusing was asking for free wifi , they had about 3 types of wifi & till last day of our stay we had to figure out which wifi to use & how to connect to it ... anyways to start with check in, it is quite a distance from Brussel central Train station & very far from midi station, won't recommend to walk to hotel with 2 bags & baby stroller as the roads are very confusing. easy to spot the hotel by a flag hanging on side, entrance is quite attractive with a nice bar area with extremely rude staff ........ No tea making facility at room, disappointing reception staff when asked for kettle or hot water to make baby milk, been asked to check with bar area , which was open lighted nicely cleaned 'without any staff' had to wait for 15-20 min for someone to show up , when asked for hot water been replied rudely that check hotel facilities before booking hotel , & that he is not responsible for supplying hot water to guest who are residing there. Very rude man , my wife got into tears when she brought a cup of hot water for making baby milk, I found the porter in the main lobby more helpful. photocopy of the map surrounding area of the hotel provided & thats it , when asked how to reach grand palace been told just walk you will reach there.?? Kindly check the linguistic skills & manners of your staff
for Everyoneby A verified traveler from UK
Central LocationPosted Aug 22, 2014
Pros: The Breakfast was included. Free Wi-Fi.
Cons: The mini safe in my room was a bit moody
Location: The City Centre sights/Cafes/Bars/shops etc are in easy walking distance with Gare Midi two stops and c15 mins away on the Metro.
Very close to centre of town -the Grand Place is less than 10 minutes walk away (the Mannikin Pis still less).
for Couplesby A verified traveler from Gwynedd
Easy access to town centre.Posted Aug 19, 2014
Pros: Love Brussels and its choice of museums, galleries, bars, chocolate and restaurants.
Location: Lots of restaurants and bars with so many choices of lovely Belgian beers. Few mins walk to Grand Place.
Good central position. Easy to walk to the many restaurants and bars in thr area. If you need to go further Metro only few mins away. We may return to this hotel again.
by A verified traveler from london
Fantastic location, however.....Posted Aug 18, 2014
Cons: House of front staff
I took my nine year old niece on her first trip to Brussels, arriving at the hotel the lobby is impressive, however the front desk staff decided to completely ignore myself and my niece for a least three minutes taking no acknowledgment to us, when we did check in, staff did not inform which level breakfast is on and time, time of check out and the very fact there is a tax charge. (Only to my discovery checking out) I found the room spacious however the furniture is out dated. The cleaning staff and breakfast room staff lovely, a shame about reception staff, who came across rude.
for Everyoneby A verified traveler from Bradford
Hotel close to the Grand PlacePosted Aug 17, 2014
Pros: Staff, handiness for night life/Brussels centre without too expensive. overall OK!
Cons: Check room for smoking - seems endemic in Brussels.
Location: Hotel about 400m from the Grand Place and very close to the famous statue "Mannekin Pis" and the surrounding bars and night life.
Good value hotel, pleasant staff and facilities, breakfast good. Asked for non-smoking rooms but required ours and our sons room cleaned/sprayed - they did this quickly and efficiently, but a bit disappointing (it was supposedly non-smoking) they hadn't been done before arrival. However, would stay again.
for Everyoneby A verified traveler from Dublin
Good basic hotel in a central locationPosted Aug 17, 2014
Room spacious and clean and in a very central location close to Grand Place for a very good price. We booked a triple room and were given a double bed and a sofa bed which was adequately comfortable. Room had a small fridge (empty mini bar fridge), but no tea/coffee making facilities. Hotel does not provide an iron on request unlike most other hotels I've stayed in. Hairdryer is one of those contraptions from the 1960s that have no place in hotels in the 21st century. Staff were pleasant, free breakfast very good. Wifi worked fine. Lack of facilities in room was the only let down in this hotel, so if you don't need a kettle, an iron or a hairdryer that works better than sticking your head out the window on a breezy day this is the hotel for you.
for Everyoneby A verified traveler from united kingdom
HotelPosted Aug 17, 2014
Hotel is in a good location-15min walk from Midi rail station. Room was comfortable although room was not ready to check in until 3pm. The so called "fitness suite" is a joke..7 pieces of equipment...4 pieces broken.1 basic exercise bike. Hotel is very large and the staff seemed uninterested with helping.