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Reviews of Citadines Toison d'Or Brussels

Citadines Toison d'Or Brussels
61-63, Av. de la Toison D'Or, Brussels

Reviews

8.2

Very Good

Rating 10 - Excellent. 243 out of 768 reviews" "
Rating 8 - Good. 374 out of 768 reviews" "
Rating 6 - Okay. 104 out of 768 reviews" "
Rating 4 - Poor. 33 out of 768 reviews" "
Rating 2 - Terrible. 14 out of 768 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Jane

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great place to stay, handy to the metro and shops. Rooms were an excellent size. There were 4 adults staying and we didn't feel cramped. The entrance was being renovated so the lifts didn't always do what we wanted, but that didn't really hinder us and should be completed in a timely manner. Good sized kitchen. Would stay again.
Stayed 3 nights in Jan 2024

10/10 Excellent

Mamdoh

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jan 2024

4/10 Poor

Damon

Disliked: Property conditions & facilities
The hotel is going through renovations. No one mentioned it. Lifts don’t work properly due to the construction.
Stayed 5 nights in Dec 2023

8/10 Good

Richard

Business traveler
Liked: Cleanliness, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Daniel

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
A comfortable stay with a kitchen. Extra pillows were great. Comfortable bed. Grocery store close by. The room was very hot and was greatful there was a fan available to use from house keeping. There is no air con in the apartment. There is black on the ceiling of our bathroom (above shower) , likely do to lack of ventilation.
Stayed 3 nights in Sep 2023

10/10 Excellent

Neepa

Traveled with family
Liked: Amenities
Location was amazing. Front desk service was very helpful. Excellent customer care. Room accommodated all requirements and more! Very modern and clean. Would recommend more shampoo 2 in 1 body wash as bottle was less than half full and not topped up during one week stay. Apart from that minor,I rate this stay as amazing. Safe and local to all amenities. Will definitely be coming back next time for the Christmas markets. Make sure you book this apartment-hotel!! It will not disappoint.
Stayed 6 nights in Aug 2023

8/10 Good

Selma

Stayed 3 nights in Aug 2023

8/10 Good

Eshag

Liked: Cleanliness
I did like the parking gate.
Stayed 1 night in Jul 2023

10/10 Excellent

martin

Traveled with family
Liked: Cleanliness, room comfort
Comfortable
Very comfortable stay. Good aircon. Good location close to the river and centre
Stayed 2 nights in Jul 2023

8/10 Good

Rukmini

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
nice location
Stayed 3 nights in Jun 2023

4/10 Poor

Edwin Kean Meng

Disliked: Property conditions & facilities
Stayed 2 nights in Jun 2023

10/10 Excellent

Yan

Liked: Cleanliness, room comfort
Stayed 2 nights in May 2023

10/10 Excellent

Marcel

Liked: Cleanliness, room comfort
Stayed 7 nights in May 2023

10/10 Excellent

Denise

Liked: Cleanliness, amenities, property conditions & facilities
Excellent place to stay in Brussels close to the subway and shopping area. Excellent, good service! I highly recommend this Aparthotel!
Stayed 1 night in May 2023
Response from Citadines team on May 21, 2023
Dear Thank you for taking the time to provide us with your valuable feedback regarding your stay at Citadines Toison d’Or.We were delighted to learn that you were satisfied with your overall experience. Kind regards

2/10 Terrible

Ariel

Stayed 1 night in May 2023

10/10 Excellent

Yau Loong

Stayed 2 nights in May 2023

8/10 Good

Gillian

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We were looking for a hotel reasonably central in Brussels which also offered parking. This fitted the bill perfectly, very close to Avenue Louise and just a few minutes walk to Grand Place. The room was a great size and well equipped and the staff were very helpful. There was onsite parking for a fee which was really helpful, but be warned, the access is quite tight so would be tricky for a large car.
Stayed 4 nights in Apr 2023
Response from Citadines team on May 21, 2023
Dear GillianThank you for taking the time to provide us with your valuable feedback regarding your stay at Citadines Toison d’Or.We were delighted to learn that you were satisfied with your overall experience. At the same time, we are happy to have met your expectations in terms of service and quality standards. Your feedback inspires us to continually provide and improve the level of service that guests have come to expect. Kind regards

10/10 Excellent

Lauren

Liked: Cleanliness, property conditions & facilities
Room was comfortable, liked that the toilet was separate from the shower and away from the bedroom. I just wish check in was earlier and towels were changed more often.
Stayed 3 nights in Mar 2023
Response from Citadines team on May 21, 2023
Dear Thank you for taking the time to provide us with your valuable feedback regarding your stay at Citadines Toison d’Or.We were delighted to learn that you were satisfied with your overall experience. Daily cleaning is not included for short stays but you can ask the reception anytime for clean towels. We will take in consideration your suggestions. Kind regards

8/10 Good

Shafie

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Mar 2023

10/10 Excellent

Nzola

Traveled with family
Liked: Cleanliness, room comfort
I'm so happy for hotel very nice ☺
Stayed 3 nights in Jan 2023
Response from Marie on Jan 25, 2023
Good morning, We thank you for your comment.Best regards, Reception team

8/10 Good

Arthur Jr

Traveled with family
Liked: Cleanliness, amenities
Hallway outside was dirty, had spots of moulds especially the shower as extractors not efficient.
Response from marie on Jan 21, 2023
Good afternoon, Thank you for your comment. The reception is open 24/7 for you if needed.

10/10 Excellent

Simon

Liked: Cleanliness, amenities, property conditions & facilities
Great kitchen facilities in the room. Large wall-mounted TV with many channel options.
Response from Marie on Jan 11, 2023
A big thank you for your comment. We wish a pleasant day and we hope to see you soon, Recep team

8/10 Good

Manu, Sao Paulo

Business traveler
Liked: Cleanliness, property conditions & facilities
Big shout out to Marie from reception, she is by far the nicest and friendliest hotel receptionist I ever met!!
Stayed 5 nights in Dec 2022
Response from Marie on Jan 4, 2023
Good evening, Thank you for your comment, we will give her the word. Best regards, reception team

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Oct 2022

10/10 Excellent

Patrick

Liked: Cleanliness, amenities, property conditions & facilities
Great restaurants and bakeries a stones throw away, and walking distance from a lot of the main attractions in Brussels, as well as Brussels-South train station. The room was clean and has a nice kitchenette if you need it, as well. Moreover, the staff was friendly and helpful.
Stayed 2 nights in Oct 2022

10/10 Excellent

Hector, Woodinville

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Staff is super helpful and nice, property is steps away from a metro station so that helps a lot, really close to nice shops
Stayed 3 nights in Sep 2022

8/10 Good

Egbe Agbor, Brussels

Liked: Property conditions & facilities
Standard aparthotel though. No AC so one needs to be conscious of that during summer. Room cleaning is not daily. Its once a week for long stays. We stayed 4 nights without cleaning. Just be aware of that. I also think the corridor caroets will do with some change.
Stayed 4 nights in Aug 2022
Response from Marine on Aug 21, 2022
Dear Egbe,Thank you very much for your feedback. Indeed, as an Apart'Hotel, there is the intimity of the house with the services of an hotel, that's why there is only once a week the cleaning.We hope to welcome you again.Kind regards, Team Citadines

10/10 Excellent

Katie

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Lovely friendly staff. Short walk to Metro & Trams idea area to stay
Stayed 2 nights in Jul 2022
Response from Marine on Aug 21, 2022
Dear Katie,Thank you very much for your feedback, we will let the staff know about your positive comment.Kind regards, Team Citadines

4/10 Poor

ILVETE

Liked: Cleanliness, amenities
Stayed 2 nights in Jul 2022

10/10 Excellent

Verified traveler

Liked: Cleanliness, amenities, property conditions & facilities
Wonderful experience at Citadines Toison D’or Brussels. Very clean studio, high quality of service, excellent property and location. Definitely the place to stay for a short or long stay!!!
Stayed 21 nights in Jun 2021
Response from Reception on Jul 27, 2021
We thank you for your positive feedback and comment about our property.

8/10 Good

Musenge

Business traveler
Liked: Cleanliness, room comfort
Stayed 1 night in Sep 2020
Response from François on Sep 30, 2020
Thank you for your feedback

8/10 Good

Olivier

Liked: Cleanliness, room comfort
ery nice stay
Perfect stay for 1 week. 1 bad point I want to mention is the airco. No airco in the rooms and the temperature was so high. And you can't leave the window open since it is very noisy outside. But beside that everything was perfect. Thank you
Stayed 7 nights in Sep 2020
Response from François on Sep 28, 2020
We thank you for your feedback and we are glad to read that you enjoyed your stay with us. We keep note of your comment regarding the temperature on the room.

8/10 Good

Verified traveler

Traveled with group, Traveled with partner
Liked: Cleanliness
Location was perfect, walking distance from the city centre
Stayed 3 nights in Feb 2020
Response from Sebastien on Mar 1, 2020
Dear Sir, Thank you very much for your comments. I hope to have the pleasure to welcome you back in the nearest future. Kind regards.

8/10 Good

Kirsten

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2020
Response from Toison d'Or on Feb 17, 2020
We thank you for your feedback.

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Stayed 3 nights in Feb 2020
Response from Toison d'Or on Feb 17, 2020
We thank you for your feedback.

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service, property conditions & facilities
I liked the location. I really didn't like the hygeine and the layout of the room.
Stayed 4 nights in Jan 2020
Response from Toison on Jan 27, 2020
Thank you for your feedback. We are sorry to read that you are not completely satisfied of your stay.

6/10 Okay

Antoon, London

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Have been there many times but no attention to detail. Bathroom fixtures becoming detached from the wall and only requiring a few turns of a screw driver or little DIY. Hangers in cupboard were left exactly how the precious guest had left themselves turned, twisted, all mixed up. There used to be a minimum Coffee and tea making supplies in the room and a proper bean to cup in the lobby, but that’s all gone! Staff were friendly and helpful, but it’s kept to a strict minimum since there never was more than one at the desk but more heard chatting in the back office, unless they were only passing by?
Stayed 1 night in Jan 2020
Response from Toison on Jan 27, 2020
thank you for your feedback. Comment like yours will help us to improve our service.

10/10 Excellent

Chih-Hsing

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for family
Clean and spacious apartment with a good location.
Stayed 2 nights in Jan 2020
Response from Toison on Jan 22, 2020
thank you for your positive revieuw. We are happy to read that you enjoyed your stay with us.

4/10 Poor

J, NYC

Business traveler, Traveled with partner
Liked: Amenities
Location and amenities were nice but it is a well worn hotel overdue for a renovation. The staff were very friendly and helpful. There is also a lot of noise all night. We were on the second floor and could here people in the hallway and outside on the street all night. Could use some soundproofing in the renovation that is also needed.
Stayed 2 nights in Jan 2020
Response from Toison on Jan 22, 2020
Thank you for your comment about our staff. We kep notes of your comment regarding the property. Regards

8/10 Good

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
City break stay
Very centally located and clean appartment . Bed wasnt the most comfortable but at 6'2" I might have been too big for the bed provided. Overall, friendly staff with clean rooms and about 20 mins walk to the grand place ....perfect for a city break in Brussels
Stayed 3 nights in Jan 2020
Response from François on Jan 15, 2020
Thank you for your positive comment about our staff and our property.

8/10 Good

Alex

Liked: Staff & service, property conditions & facilities, room comfort
Nice and modern hotel
Location was very good, close to bus stations and tram stations (but not too far to walk into town). My room mostly clean however the bathroom was a little grimy in certain places and the lamps and tables had lots of hairs on them (almost like beard trimmings). Nothing I couldn't live with because the room itself was very nice! Service was good and attentive, however my key card for my room didn't work a few times and I had to go to reception to get it changed (nothing too bad) and also I booked a taxi via the hotel to take me to the train station. The taxi never came and the hotel just asked me "well you can take the metro?" "why do you want a taxi?" I don't understand why the questions are relevant, I can appreciate that the taxi not coming wasn't the fault of the hotel though. By the time they offered to call me a new taxi it would've been too late, so I missed my train, unfortunately. It's honestly not the worst thing in the world, and it doesn't change my mind of the hotel, it was a lovely place, with a great location for a nice price. Just book a taxi yourself!
Stayed 2 nights in Jan 2020
Response from François on Jan 15, 2020
Thank you for your positive feedback. Sincerly apologies regarding the inconvenience encountered with the taxi and all the inconvenience it may occur.

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service
Although rooms were clean, the cleaning person comes every 3 days. So the visitor has to take out the garbage and keep his room tidy on his own. Except this fact it is an OK place to stay given the fact that it is strategically located.
Stayed 6 nights in Dec 2019
Response from Citadines Toison d'Or on Jan 9, 2020
We thank you for your positive feedback. Note that as a hotel residence, cleaning is included for all reservations of minimum 6 nights.

8/10 Good

Ornella Kayiba

Traveled with family
Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Dec 2019
Response from Citadines Toison d'Or on Jan 9, 2020
Thank yu for your feedback.

8/10 Good

Verified traveler

Traveled with family
Liked: Amenities, property conditions & facilities
Lovely little hotel in lovely little posh area, felt very safe there. VERY comfy beds. Downsides: Found few hairs on bed and bath 😕, otherwise very clean. Plus you can hear lift going up and down quite lot. Would def come back again.
Stayed 2 nights in Nov 2019
Response from François on Dec 4, 2019
Thank you for your feedback. We are happy to read that you enjoyed your stay with us.

8/10 Good

carlos

Business traveler
Liked: Cleanliness, staff & service, room comfort
Good location, good bed, big room, well equiped, a little but too basic but well priced and convenient
Stayed 1 night in Nov 2019
Response from Sebastien on Nov 17, 2019
Dear Sir, Thank you very much for sharing your feedback. Your compliments are very important for us. We are glad to know that you enjoyed your stay. It will be a great pleasure to welcome you again in the nearest future. Kind regards

10/10 Excellent

Peter, Montreal

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern, Clean, Good Location, The food store and right behind the comer!
Stayed 3 nights in Oct 2019
Response from François on Oct 22, 2019
Thank you for your positive feedbback

8/10 Good

Ian

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2019
Response from François on Sep 30, 2019
Thank you for your feedback.

8/10 Good

ErnestoZaragoza

Traveled with family
Liked: Cleanliness
Disliked: Staff & service
The room had Kitchenette which was very helpful for me and my family
Stayed 1 night in Sep 2019
Response from François on Sep 26, 2019
Thank you for your comment. Best regards

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff are super pleasant and helpful. Rooms are very spacious. Bathroom is good, great water pressure and temperature. Bed was a little hard and pillows aren’t great. Room was quite warm with no way to adjust, slept with the window open but our room was above a busy street and there was a lot of noise all the time. If you are a light sleeper then this will be a real issue. Location is quite good. Super market next door is really handy. The parking is a tight squeeze, if you have a car bigger than a VW40, good luck getting it in.
Stayed 2 nights in Sep 2019
Response from François on Sep 13, 2019
Dear Sir/Madam, We thank you for your positive feedback and we are happy to hear that you enjoyed your stay at Citadines Toison d'Or. Best regards

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to stay - good location and clean
All in all it is a good place to stay - it was clean, well situated, had all of the amenities required. The only two downsides were that in the room we were, we could hear each time the elevator moved, which was just a bit annoying at times, but nothing that would wake you up. Secondly, after reporting an issue with the safe not working, I was just told that the battery was low and that there was nothing he (receptionist) could do about it. Not such a helpful response and even if it was not possible to do anyting at that point, there was not even an attempt to recitfy it. Again, nothing too serious - I didn't feel at risk of being robbed or anything!
Stayed 2 nights in Aug 2019
Response from François on Aug 21, 2019
Dear Sir/Madam, thank you for your positive comments about the Property. Moreover, I have noted your negatives and be assured that we take into account. Kind regards