Bar (on property)

Reviews of Crowne Plaza Brussels Airport, an IHG Hotel

4 out of 5

Reviews

9.0

Wonderful

Rating 10 - Excellent. 388 out of 685 reviews" "
Rating 8 - Good. 223 out of 685 reviews" "
Rating 6 - Okay. 53 out of 685 reviews" "
Rating 4 - Poor. 11 out of 685 reviews" "
Rating 2 - Terrible. 10 out of 685 reviews" "

9.4/10

Cleanliness

8.8/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Yitong, Brooklyn

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice hotel and very comfortable. Good food and nice cocktails.
Stayed 2 nights in Mar 2024
Response from Gregory Bouts on Mar 26, 2024
Dear YitongThank you for taking the time for reviewing our hotel! We are pleased you enjoyed your stay with us and we are looking forward welcoming you again in the future!Kind regardsGregory BoutsFront Office Manager

10/10 Excellent

Faisal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Abnise

Liked: Cleanliness, staff & service, property conditions & facilities
Great customer services
Stayed 1 night in Dec 2023

10/10 Excellent

Robert

Stayed 1 night in Dec 2023

10/10 Excellent

T. Ian, Stratford

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
All very nice.
Stayed 2 nights in Nov 2023
Response from Gregory Bouts on Nov 16, 2023
Dear Robert,Thank you sincerely for taking the time to share your positive review. We're thrilled to hear that your experience at our hotel was enjoyable. Your feedback is invaluable, and we appreciate your kind words. It was a pleasure hosting you, and we look forward to welcoming you back for another delightful stay in the future.Safe travels, and thank you for choosing our hotel!Warm regards,Gregory BoutsFront Office Manager

8/10 Good

Ann

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly staff!
Stayed 1 night in Nov 2023
Response from Gregory Bouts on Nov 13, 2023
Dear AnnThank you for taking the time to review your stay at Crowne Plaza Brussels Airport. We are pleased you enjoyed your stay with us and we are looking forward welcoming you back in the future. Kind regards, Gregory BoutsFront Office Manager

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
It was very nice.
Stayed 1 night in Nov 2023
Response from Gregory Bouts on Nov 13, 2023
Dear KevinThank you for taking the time to review your stay at Crowne Plaza Brussels Airport. We are pleased you enjoyed your stay with us and we are looking forward welcoming you back in the future. Kind regards, Gregory BoutsFront Office Manager

10/10 Excellent

Edward

Stayed 1 night in Oct 2023

10/10 Excellent

Tenneh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Gregory Bouts on Nov 1, 2023
Dear TennehThank you for taking the time to review our hotel! We are pleased you enjoyed your stay with us and we are looking forward welcoming you again in the future! Kind regardsGregory BoutsFront Office Manager

10/10 Excellent

Sharon Mae

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
With a free shuttle from the Brussels Airport 3 times per hour from about 4am-11pm this is a very convenient place for travelers. The hotel is very clean, quiet, and comfortable. The dining room (open until 10 pm) and adjacent bar (open later) were both lovely places to relax after a busy travel day. I would recommend staying here if visiting and needing an airport-area hotel.
Stayed 1 night in Oct 2023
Response from Gregory Bouts on Nov 1, 2023
Dear Sharon MaeThank you for taking the time to review our hotel! We are pleased you enjoyed your stay with us and we are looking forward welcoming you again in the future! Kind regardsGregory BoutsFront Office Manager

10/10 Excellent

Wendy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect stay for our last night in Europe. Professional, clean and courteous staff.
Stayed 1 night in Oct 2023
Response from Gregory Bouts on Oct 24, 2023
Dear WendyWe would like to express our sincere gratitude for sharing your positive experience regarding your stay at Crowne Plaza Brussels Airport. Your feedback motivates us to maintain our high standards of customer service and hospitality.We are delighted to hear that you had a pleasant stay with us. Guest satisfaction is our top priority, and we're thrilled to see that our hotel met your expectations.We hope to have the pleasure of welcoming you back on your next visit to Brussels. Your loyalty is greatly appreciated, and we will strive to make each stay as memorable as possible.Once again, thank you for choosing Crowne Plaza Brussels Airport, and we look forward to seeing you again soon.Sincerely,Gregory BoutsFront Office Manager

10/10 Excellent

Muriel

Stayed 1 night in Oct 2023
Response from Gregory Bouts on Oct 24, 2023
Dear MurielWe would like to express our sincere gratitude for sharing your positive experience regarding your stay at Crowne Plaza Brussels Airport. Your feedback motivates us to maintain our high standards of customer service and hospitality.We are delighted to hear that you had a pleasant stay with us. Guest satisfaction is our top priority, and we're thrilled to see that our hotel met your expectations.We hope to have the pleasure of welcoming you back on your next visit to Brussels. Your loyalty is greatly appreciated, and we will strive to make each stay as memorable as possible.Once again, thank you for choosing Crowne Plaza Brussels Airport, and we look forward to seeing you again soon.Sincerely,Gregory BoutsFront Office Manager

10/10 Excellent

Shelly

Stayed 1 night in Sep 2023
Response from Gregory Bouts on Oct 1, 2023
Dear shellyWe would like to thank you for your stay and for taking the time to tell us your experience at Crowne Plaza Brussels Airport. We are please you enjoyed your stay with and and we are looking forward welcoming you again in the future! Kind regards, Gregory BoutsFront Office Manager

10/10 Excellent

Ralph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Gregory Bouts on Sep 26, 2023
Dear RalphI would like to thank you for taking the time to review your stay at Crowne Plaza Brussels Airport. We are pleased you enjoyed your stay with us and we are looking forward welcoming you again in the future! Kind regards, Gregory Bouts

10/10 Excellent

Harrison, Spencer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very basic rooms most suitable for business. Housekeeping would never leave the correct towels which became a running joke. Breakfast was very good with a nice selection on their buffet. Other restaurants and shopping very close by. A train station is across the street making it easier to start your day trip journey.
Stayed 1 night in Sep 2023
Response from Gregory Bouts on Sep 19, 2023
Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service. Sincerely,

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Gregory Bouts on Sep 26, 2023
dearI would like to thank you for taking the time to review your stay at Crowne Plaza Brussels Airport. We are pleased you enjoyed your stay with us and we are looking forward welcoming you again in the future! Kind regards, Gregory Bouts

2/10 Terrible

Michelle

I did not go .I asked just to change the date a couple of days because my brother in law died and I needed to support my family and change my plans .they refused even if they had availability .it is unacceptable.I will never go to their hotel ever again
Stayed 1 night in Aug 2023

10/10 Excellent

tim

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the server in the restaurant was fantastic. tall thin fellow -- just a delight -- very short name
Stayed 1 night in Aug 2023
Response from Gregory Bouts on Aug 15, 2023
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,

10/10 Excellent

Darren

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location being so near to the airport. Room excellent and spacious. Impeccably clean and comfortable. Will stay again when I need to catch early flight at Brussels National airport.
Stayed 1 night in Aug 2023
Response from Gregory Bouts on Aug 14, 2023
Dear DarrenFirst of all, we would like to thank you for choosing Crowne Plaza Brussels Airport for your stay. We are pleased you enjoyed your stay with us and we are looking forward welcoming you again! Kind regards

8/10 Good

Robyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Gregory Bouts on Aug 14, 2023
Dear RobynFirst of all, we would like to thank you for choosing Crowne Plaza Brussels Airport for your stay. We are pleased you enjoyed your stay with us and we are looking forward welcoming you again! Kind regards

10/10 Excellent

Chana

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very good airport hotel. Good restaurant. Friendly staff. Free shuttle to airport. Beautiful room and surrounding area.
Stayed 1 night in Jul 2023
Response from Gregory Bouts on Jul 24, 2023
Dear ChanaFirst of all, I would like to thank you for choosing Crowne Plaza Brussels Airport. We are pleased you enjoyed your stay with us and we are looking forward welcoming you again in the future!

10/10 Excellent

Diana

Traveled with family
Liked: Property conditions & facilities
Friendly professional staff, allowed a slightly early check in. Super easy access to the airport. Grand lobby with nice restaurant/bar. Great guest rooms large with comfortable beds and a generous bathroom with separate tub.
Stayed 1 night in Jul 2023
Response from Greg on Jul 11, 2023
Dear DianaThank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Gregory BoutsFront Office Manager

10/10 Excellent

Guus

Stayed 1 night in Jul 2023
Response from Greg on Jul 11, 2023
Dear GuestThank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Gregory BoutsFront Office Manager

10/10 Excellent

Bikramjit

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from Gregory Bouts on Jul 4, 2023
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,

8/10 Good

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Shuttle service Great room Bar service slow
Stayed 1 night in Jun 2023
Response from Gregory Bouts on Jul 4, 2023
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,

10/10 Excellent

Karla

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Spacious, comfortable rooms. Unexpectedly lovely garden setting near the airport.
Stayed 1 night in Jun 2023
Response from Gregory Bouts on Jul 2, 2023
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Gregory Bouts on Jul 2, 2023
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,

10/10 Excellent

Robert Leonard

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic breakfast (delicious crusty gf bread), good gym, comfortable room, noon checkout.
Stayed 1 night in Jun 2023
Response from Narayer on Jun 20, 2023
Dear Robert Leonard,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Najib ArayerGeneral Manger

8/10 Good

Kelly

Liked: Cleanliness, staff & service
Stayed 1 night in Jun 2023
Response from Narayer on Jun 20, 2023
Dear Kelly,Thank you for your rating!Looking forward to welcoming you back soon.Best regards,Najib ArayerGeneral Manager

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet, clean, beautiful walk out back, convenient and great work out room
Stayed 1 night in Jun 2023
Response from Greg on Jun 18, 2023
Dear Christian Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Gregory Bouts

10/10 Excellent

Luanne

Stayed 1 night in Jun 2023
Response from Gregory Bouts on Jul 4, 2023
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,

8/10 Good

David

Traveled with family
great stay
Stayed 1 night in May 2023
Response from Gregory Bouts on Jun 5, 2023
Dear DavidThank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Gregory BoutsFront Office Manager

6/10 Okay

Safa

Business traveler
Liked: Cleanliness, staff & service
it was ridiculously noisy. could not sleep even for 2-3 h
Stayed 1 night in Jun 2023
Response from Gregory Bouts on Jun 4, 2023
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,

10/10 Excellent

Pablo, Minneapolis

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Safe and quiet
Stayed 2 nights in May 2023
Response from Stacy on May 21, 2023
Thank you for your positive feedback and looking forward to see you soon in our hotel.Kind Regards

8/10 Good

Gretchen

Traveled with family
Liked: Staff & service, property conditions & facilities
The hotel itself is very nice with great staff and restaurant. It is only convenient to get to airport and if you know where to get shuttle from airport to hotel as we did not.
Stayed 2 nights in May 2023
Response from Gregory Bouts on May 16, 2023
Dear GretchenThank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Gregory BoutsFront Office Manager

10/10 Excellent

Cara, Bayfield

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here one night before our flight. Shuttle bus was prompt and convenient. The room was very large and the water pressure in the shower was divine. Loved the comfy beds and the breakfast was delicious. Loved the cappuccino machines. Clean friendly hotel. Will stay here again when in Brussels.
Stayed 1 night in May 2023
Response from Gregory Bouts on May 11, 2023
Dear CaraThank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Gregory BoutsFront Office Manager

8/10 Good

Vincenza

Stayed 1 night in Apr 2023
Response from Gregory Bouts on May 11, 2023
Dear VincenzaThank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,

10/10 Excellent

Cathy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel for overnight stay before flying home.
Stayed 1 night in Apr 2023
Response from GB on Apr 16, 2023
Dear CustomerFirst of all, I would like to thank you for choosing Crowne Plaza Brussels Airport for your recent stay.We are pleased you enjoyed your stay with us and we are looking forward welcoming you again in the future!Kind regards,Gregory BoutsFront Office Manager

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fine stay
Check in was fine - had previously asked for high floor. Got 1st floor. Water was complimentary in room but we had already paid 4 euro before gettin got the room. Bottle opener required to open. They were quick to bring up but asked to stay while I opened, seemed odd. I would stay again, close to airport. Arrived too late for free transport.
Stayed 1 night in Apr 2023
Response from Gregory Bouts on Apr 12, 2023
DearFirst of all, thank you for your stay at Crowne Plaza Brussels Airport. We are pleased you enjoyed your visit with us and we are looking forward welcoming you again in the future!Kind regards

10/10 Excellent

David

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Probably the best night sleep of my trip happened in this hotel. It was a wonderful stop.
Stayed 1 night in Mar 2023

10/10 Excellent

Heather

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet, comfortable, and good service -- an excellent place to stay. The food at Craft (the hotel restaurant) is phenomenal (the monkfish stew was amazing) and the wine and beer selections delightful.
Stayed 1 night in Mar 2023
Response from Gregory Bouts on Mar 15, 2023
Dear HeatherThank you for choosing Crowne Plaza Brussels Airport for your stay!We are pleased you enjoyed your stay with us and we are looking forward welcoming you again in the future. Kind regards, Gregory BoutsFront Office Manager

8/10 Good

Eric

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's very well apportioned hotel, conveniently located right near the airport. If you are looking to be in a location more central to downtown Brussels, you may want to look elsewhere. Otherwise, you will not be disappointed with the food or service at this hotel.
Response from Gregory Bouts on Jan 17, 2023
Dear EricThank you for taking the time to tell us about your experience at Crowne Plaza Brussels Airport.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Sincerely,Gregory BoutsFront Office Manager

10/10 Excellent

monica

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from Gregory Bouts on Jan 17, 2023
Dear MonicaWe would like to thank you for your stay at Crowne Plaza Brussels Airport and we are glad that you enjoyed your stay with us. We are looking forward welcoming you again at our hotel! Sincerely,Gregory BoutsFront Office ManagerEerst en vooral hartelijk dank voor uw verblijf in Crowne Plaza Brussels Airport en zijn verheugd dat u een aangenaam verblijf heeft mogen ervaren. Wij kijken ernaar uit van u opnieuw te verwelkomen!Met gastvrije groeten,Gregory BoutsFront Office Manager

10/10 Excellent

Yekutiel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from Gregory Bouts on Jan 17, 2023
Dear YekutielWe would like to thank you for your stay at Crowne Plaza Brussels Airport and we are glad that you enjoyed your stay with us. We are looking forward welcoming you again at our hotel! Sincerely,Gregory BoutsFront Office Manager

8/10 Good

Alex

Stayed 2 nights in Dec 2022
Response from Gregory Bouts on Jan 17, 2023
Dear AlexWe would like to thank you for your stay at Crowne Plaza Brussels Airport and we are glad that you enjoyed your stay with us. We are looking forward welcoming you again at our hotel! Sincerely,Gregory BoutsFront Office Manager

2/10 Terrible

Gregory

Disliked: Staff & service
Stayed 1 night in Dec 2022
Response from Gregory Bouts on Jan 17, 2023
Dear Gregory,Thank you for choosing Crowne Plaza and for taking the time to provide feedback about your experience at Crowne Plaza Brussels Airport.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly at 32 2 416 33 33 or gregory.bouts@ihg.com.Sincerely,Gregory BoutsFront Office Manager

10/10 Excellent

Leslie

Stayed 1 night in Dec 2022
Response from Gregory Bouts on Jan 17, 2023
Dear LeslieWe would like to thank you for your stay at Crowne Plaza Brussels Airport and we are glad that you enjoyed your stay with us. We are looking forward welcoming you again at our hotel! Sincerely,Gregory BoutsFront Office Manager

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Check in was easy and quick. Staff is friendly. The website indicated there was not an airport shuttle, however there is a regular shuttle. Finding it at the airport is a bit challenging, but just follow the signs for all of the busses. Restaurant and bar on the bottom floor is convenient. Many good restaurants within a 10 minute walk as well.
Stayed 3 nights in Oct 2022
Response from Narayer on Nov 10, 2022
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Customer Care Service - Crowne Plaza Brussels Airport

10/10 Excellent

Matan

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the airport, efficient shuttle service, super clean, great breakfast
Stayed 1 night in Sep 2022
Response from Narayer on Nov 10, 2022
Dear Matan,Thank you for your rating! Best regards, Customer Care Service - Crowne Plaza Brussels Airport