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It was nice hotel and very comfortable. Good food and nice cocktails.
Yitong
Stayed 2 nights in Mar 2024
Response from Gregory Bouts on Mar 26, 2024
Dear YitongThank you for taking the time for reviewing our hotel! We are pleased you enjoyed your stay with us and we are looking forward welcoming you again in the future!Kind regardsGregory BoutsFront Office Manager
Dear Robert,Thank you sincerely for taking the time to share your positive review. We're thrilled to hear that your experience at our hotel was enjoyable. Your feedback is invaluable, and we appreciate your kind words. It was a pleasure hosting you, and we look forward to welcoming you back for another delightful stay in the future.Safe travels, and thank you for choosing our hotel!Warm regards,Gregory BoutsFront Office Manager
Dear AnnThank you for taking the time to review your stay at Crowne Plaza Brussels Airport. We are pleased you enjoyed your stay with us and we are looking forward welcoming you back in the future. Kind regards, Gregory BoutsFront Office Manager
Dear KevinThank you for taking the time to review your stay at Crowne Plaza Brussels Airport. We are pleased you enjoyed your stay with us and we are looking forward welcoming you back in the future. Kind regards, Gregory BoutsFront Office Manager
Dear TennehThank you for taking the time to review our hotel! We are pleased you enjoyed your stay with us and we are looking forward welcoming you again in the future! Kind regardsGregory BoutsFront Office Manager
With a free shuttle from the Brussels Airport 3 times per hour from about 4am-11pm this is a very convenient place for travelers. The hotel is very clean, quiet, and comfortable. The dining room (open until 10 pm) and adjacent bar (open later) were both lovely places to relax after a busy travel day. I would recommend staying here if visiting and needing an airport-area hotel.
Sharon Mae
Stayed 1 night in Oct 2023
Response from Gregory Bouts on Nov 1, 2023
Dear Sharon MaeThank you for taking the time to review our hotel! We are pleased you enjoyed your stay with us and we are looking forward welcoming you again in the future! Kind regardsGregory BoutsFront Office Manager
Perfect stay for our last night in Europe. Professional, clean and courteous staff.
Wendy
Stayed 1 night in Oct 2023
Response from Gregory Bouts on Oct 24, 2023
Dear WendyWe would like to express our sincere gratitude for sharing your positive experience regarding your stay at Crowne Plaza Brussels Airport. Your feedback motivates us to maintain our high standards of customer service and hospitality.We are delighted to hear that you had a pleasant stay with us. Guest satisfaction is our top priority, and we're thrilled to see that our hotel met your expectations.We hope to have the pleasure of welcoming you back on your next visit to Brussels. Your loyalty is greatly appreciated, and we will strive to make each stay as memorable as possible.Once again, thank you for choosing Crowne Plaza Brussels Airport, and we look forward to seeing you again soon.Sincerely,Gregory BoutsFront Office Manager
10/10 Excellent
Muriel
Oct 22, 2023
Muriel
Stayed 1 night in Oct 2023
Response from Gregory Bouts on Oct 24, 2023
Dear MurielWe would like to express our sincere gratitude for sharing your positive experience regarding your stay at Crowne Plaza Brussels Airport. Your feedback motivates us to maintain our high standards of customer service and hospitality.We are delighted to hear that you had a pleasant stay with us. Guest satisfaction is our top priority, and we're thrilled to see that our hotel met your expectations.We hope to have the pleasure of welcoming you back on your next visit to Brussels. Your loyalty is greatly appreciated, and we will strive to make each stay as memorable as possible.Once again, thank you for choosing Crowne Plaza Brussels Airport, and we look forward to seeing you again soon.Sincerely,Gregory BoutsFront Office Manager
10/10 Excellent
Shelly
Sep 26, 2023
Shelly
Stayed 1 night in Sep 2023
Response from Gregory Bouts on Oct 1, 2023
Dear shellyWe would like to thank you for your stay and for taking the time to tell us your experience at Crowne Plaza Brussels Airport. We are please you enjoyed your stay with and and we are looking forward welcoming you again in the future! Kind regards, Gregory BoutsFront Office Manager
Dear RalphI would like to thank you for taking the time to review your stay at Crowne Plaza Brussels Airport. We are pleased you enjoyed your stay with us and we are looking forward welcoming you again in the future! Kind regards, Gregory Bouts
Very basic rooms most suitable for business. Housekeeping would never leave the correct towels which became a running joke. Breakfast was very good with a nice selection on their buffet. Other restaurants and shopping very close by. A train station is across the street making it easier to start your day trip journey.
Harrison
Stayed 1 night in Sep 2023
Response from Gregory Bouts on Sep 19, 2023
Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service. Sincerely,
dearI would like to thank you for taking the time to review your stay at Crowne Plaza Brussels Airport. We are pleased you enjoyed your stay with us and we are looking forward welcoming you again in the future! Kind regards, Gregory Bouts
2/10 Terrible
Michelle
Sep 1, 2023
I did not go .I asked just to change the date a couple of days because my brother in law died and I needed to support my family and change my plans .they refused even if they had availability .it is unacceptable.I will never go to their hotel ever again
the server in the restaurant was fantastic.
tall thin fellow -- just a delight -- very short name
tim
Stayed 1 night in Aug 2023
Response from Gregory Bouts on Aug 15, 2023
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,
Great location being so near to the airport. Room excellent and spacious. Impeccably clean and comfortable. Will stay again when I need to catch early flight at Brussels National airport.
Darren
Stayed 1 night in Aug 2023
Response from Gregory Bouts on Aug 14, 2023
Dear DarrenFirst of all, we would like to thank you for choosing Crowne Plaza Brussels Airport for your stay. We are pleased you enjoyed your stay with us and we are looking forward welcoming you again! Kind regards
Dear RobynFirst of all, we would like to thank you for choosing Crowne Plaza Brussels Airport for your stay. We are pleased you enjoyed your stay with us and we are looking forward welcoming you again! Kind regards
Very good airport hotel. Good restaurant. Friendly staff. Free shuttle to airport. Beautiful room and surrounding area.
Chana
Stayed 1 night in Jul 2023
Response from Gregory Bouts on Jul 24, 2023
Dear ChanaFirst of all, I would like to thank you for choosing Crowne Plaza Brussels Airport. We are pleased you enjoyed your stay with us and we are looking forward welcoming you again in the future!
10/10 Excellent
Diana
Traveled with family
Jul 6, 2023
Liked: Property conditions & facilities
Friendly professional staff, allowed a slightly early check in. Super easy access to the airport. Grand lobby with nice restaurant/bar. Great guest rooms large with comfortable beds and a generous bathroom with separate tub.
Diana
Stayed 1 night in Jul 2023
Response from Greg on Jul 11, 2023
Dear DianaThank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Gregory BoutsFront Office Manager
10/10 Excellent
Guus
Jul 4, 2023
Guus
Stayed 1 night in Jul 2023
Response from Greg on Jul 11, 2023
Dear GuestThank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Gregory BoutsFront Office Manager
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,
Spacious, comfortable rooms. Unexpectedly lovely garden setting near the airport.
Karla
Stayed 1 night in Jun 2023
Response from Gregory Bouts on Jul 2, 2023
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,
Dear Robert Leonard,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Najib ArayerGeneral Manger
8/10 Good
Kelly
Jun 17, 2023
Liked: Cleanliness, staff & service
Kelly
Stayed 1 night in Jun 2023
Response from Narayer on Jun 20, 2023
Dear Kelly,Thank you for your rating!Looking forward to welcoming you back soon.Best regards,Najib ArayerGeneral Manager
Quiet, clean, beautiful walk out back, convenient and great work out room
Christian
Stayed 1 night in Jun 2023
Response from Greg on Jun 18, 2023
Dear Christian Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Gregory Bouts
10/10 Excellent
Luanne
Jun 12, 2023
Luanne
Stayed 1 night in Jun 2023
Response from Gregory Bouts on Jul 4, 2023
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,
8/10 Good
David
Traveled with family
Jun 5, 2023
great stay
David
Stayed 1 night in May 2023
Response from Gregory Bouts on Jun 5, 2023
Dear DavidThank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Gregory BoutsFront Office Manager
6/10 Okay
Safa
Business traveler
Jun 2, 2023
Liked: Cleanliness, staff & service
it was ridiculously noisy. could not sleep even for 2-3 h
Safa
Stayed 1 night in Jun 2023
Response from Gregory Bouts on Jun 4, 2023
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,
The hotel itself is very nice with great staff and restaurant. It is only convenient to get to airport and if you know where to get shuttle from airport to hotel as we did not.
Gretchen
Stayed 2 nights in May 2023
Response from Gregory Bouts on May 16, 2023
Dear GretchenThank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Gregory BoutsFront Office Manager
Stayed here one night before our flight. Shuttle bus was prompt and convenient. The room was very large and the water pressure in the shower was divine. Loved the comfy beds and the breakfast was delicious. Loved the cappuccino machines. Clean friendly hotel. Will stay here again when in Brussels.
Cara
Stayed 1 night in May 2023
Response from Gregory Bouts on May 11, 2023
Dear CaraThank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Gregory BoutsFront Office Manager
8/10 Good
Vincenza
Apr 20, 2023
Vincenza
Stayed 1 night in Apr 2023
Response from Gregory Bouts on May 11, 2023
Dear VincenzaThank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,
Dear CustomerFirst of all, I would like to thank you for choosing Crowne Plaza Brussels Airport for your recent stay.We are pleased you enjoyed your stay with us and we are looking forward welcoming you again in the future!Kind regards,Gregory BoutsFront Office Manager
Check in was fine - had previously asked for high floor. Got 1st floor. Water was complimentary in room but we had already paid 4 euro before gettin got the room. Bottle opener required to open. They were quick to bring up but asked to stay while I opened, seemed odd. I would stay again, close to airport. Arrived too late for free transport.
Verified traveler
Stayed 1 night in Apr 2023
Response from Gregory Bouts on Apr 12, 2023
DearFirst of all, thank you for your stay at Crowne Plaza Brussels Airport. We are pleased you enjoyed your visit with us and we are looking forward welcoming you again in the future!Kind regards
Quiet, comfortable, and good service -- an excellent place to stay. The food at Craft (the hotel restaurant) is phenomenal (the monkfish stew was amazing) and the wine and beer selections delightful.
Heather
Stayed 1 night in Mar 2023
Response from Gregory Bouts on Mar 15, 2023
Dear HeatherThank you for choosing Crowne Plaza Brussels Airport for your stay!We are pleased you enjoyed your stay with us and we are looking forward welcoming you again in the future. Kind regards, Gregory BoutsFront Office Manager
It's very well apportioned hotel, conveniently located right near the airport. If you are looking to be in a location more central to downtown Brussels, you may want to look elsewhere. Otherwise, you will not be disappointed with the food or service at this hotel.
Eric
Response from Gregory Bouts on Jan 17, 2023
Dear EricThank you for taking the time to tell us about your experience at Crowne Plaza Brussels Airport.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Sincerely,Gregory BoutsFront Office Manager
Dear MonicaWe would like to thank you for your stay at Crowne Plaza Brussels Airport and we are glad that you enjoyed your stay with us. We are looking forward welcoming you again at our hotel! Sincerely,Gregory BoutsFront Office ManagerEerst en vooral hartelijk dank voor uw verblijf in Crowne Plaza Brussels Airport en zijn verheugd dat u een aangenaam verblijf heeft mogen ervaren. Wij kijken ernaar uit van u opnieuw te verwelkomen!Met gastvrije groeten,Gregory BoutsFront Office Manager
Dear YekutielWe would like to thank you for your stay at Crowne Plaza Brussels Airport and we are glad that you enjoyed your stay with us. We are looking forward welcoming you again at our hotel! Sincerely,Gregory BoutsFront Office Manager
8/10 Good
Alex
Dec 19, 2022
Alex
Stayed 2 nights in Dec 2022
Response from Gregory Bouts on Jan 17, 2023
Dear AlexWe would like to thank you for your stay at Crowne Plaza Brussels Airport and we are glad that you enjoyed your stay with us. We are looking forward welcoming you again at our hotel! Sincerely,Gregory BoutsFront Office Manager
2/10 Terrible
Gregory
Dec 12, 2022
Disliked: Staff & service
Gregory
Stayed 1 night in Dec 2022
Response from Gregory Bouts on Jan 17, 2023
Dear Gregory,Thank you for choosing Crowne Plaza and for taking the time to provide feedback about your experience at Crowne Plaza Brussels Airport.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly at 32 2 416 33 33 or gregory.bouts@ihg.com.Sincerely,Gregory BoutsFront Office Manager
10/10 Excellent
Leslie
Dec 4, 2022
Leslie
Stayed 1 night in Dec 2022
Response from Gregory Bouts on Jan 17, 2023
Dear LeslieWe would like to thank you for your stay at Crowne Plaza Brussels Airport and we are glad that you enjoyed your stay with us. We are looking forward welcoming you again at our hotel! Sincerely,Gregory BoutsFront Office Manager
Check in was easy and quick. Staff is friendly. The website indicated there was not an airport shuttle, however there is a regular shuttle. Finding it at the airport is a bit challenging, but just follow the signs for all of the busses.
Restaurant and bar on the bottom floor is convenient. Many good restaurants within a 10 minute walk as well.
Verified traveler
Stayed 3 nights in Oct 2022
Response from Narayer on Nov 10, 2022
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Customer Care Service - Crowne Plaza Brussels Airport