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Reviews of Floris Arlequin Grand Place

3 out of 5
Floris Arlequin Grand Place
Rue De La Fourche 17/19, Brussels

Reviews

7.8

Good

Rating 10 - Excellent. 244 out of 1000 reviews" "
Rating 8 - Good. 475 out of 1000 reviews" "
Rating 6 - Okay. 163 out of 1000 reviews" "
Rating 4 - Poor. 80 out of 1000 reviews" "
Rating 2 - Terrible. 38 out of 1000 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Angelica, Fairfield

Traveled with family
Liked: Amenities, property conditions & facilities
It was a very good hotel and our family had an enjoyable stay. The buffet breakfast was very good and there was a nice variety. Overall it was a nice place to relax and sleep after coming back from doing tours or just being outside.
Stayed 2 nights in Apr 2024
Response from Floris Arlequin Grand Place Hotel on Apr 12, 2024
Dear Angelica,We sincerely thank you for your kind words. We are happy that you had a nice stay in our hotel. Looking forward to welcome you again in the future.Warm regards,Radostina GrigorovaGuest RelationsFloris Arlequin Grand Place Hotel

8/10 Good

Anne-Sophie

Stayed 1 night in Feb 2024
Response from Hotel Floris Arlequin Grand Place on Mar 22, 2024
Dear Anne-Sophie, Thank you very much for the great score.Warm regards,Petya LozevaGuest Relations ManagerHotel Floris Arlequin Grand Place

10/10 Excellent

Colleen

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This property was absolutely amazing a must day will definitely be back in the heart of Brussels amazing staff great breakfast friendly people close to absolutely everything convenient store across the street amazing clothing store next-door restaurants on every which side I give it a 20 out of 10 if you’re contemplating stay here, think no more this is the place to stay!!
Stayed 1 night in Jan 2024
Response from Floris Arlequin Grand Place Hotel on Jan 31, 2024
Dear Colleen,What a wonderful review! We truly appreciate your words and your trust in us.I am very happy to hear that our employees and service met your needs and expectations.Looking forward to welcome you back in the near future.Warm regards, Radostina GrigorovaGuest RelationsFloris Arlequin Grand Place Hotel

6/10 Okay

Socrates, Ottawa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location location location. Near the train station, attractions and restaurants.
Stayed 1 night in Dec 2023
Response from Hotel Floris Arlequin Grand Place on Dec 18, 2023
Dear Socrates , Thank you very much for the nice review. We are happy that you liked our location.Looking forward to welcome you again.Warm regards,Petya LozevaGuest Relations ManagerHotel Floris Arlequin Grand Place

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Great location and facilities. Excellent breakfast.
Stayed 1 night in Dec 2023
Response from Floris Arlequin Grand Place Hotel on Dec 13, 2023
Dear Paul,We sincerely thank you for your kind words. We are happy that you had a nice stay in our hotel. Looking forward to welcome you again in the future.Warm regards,Radostina GrigorovaGuest RelationsFloris Arlequin Grand Place Hotel

8/10 Good

Thomas

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely staff, wonderful breakfast and nice room, the only thing missing was tea and coffee making facilities in the room, we come for the Christmas market and the Hotel was perfect for that.
Stayed 2 nights in Dec 2023
Response from Floris Arlequin Grand Place Hotel on Dec 13, 2023
Dear Thomas,We welcome your feedback and appreciate your feedback regarding your stay.Your opinion is a great support for the improvement of our services.We were pleased that the hotel has met your expectations and hope to improve and surprise you on your next visit.We are at your disposal for whatever you need.Sincerely,Radostina GrigorovaGuest RelationsFloris Arlequin Grand Place Hotel

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
Great location. Some public areas of the hotel have been recently upgraded and look good, some other areas and bedrooms are a bit older but clean and comfortable for a family stay.
Stayed 3 nights in Dec 2023
Response from Floris Arlequin Grand Place Hotel on Dec 11, 2023
Dear Sir, Madam,Thank you very much for your comment. For us it is very important to satisfy our customers and we are always working to improve our services and to offer a comfortable stay.We will gladly welcome you again on your next visit to Brussels.Warm Regards,Radostina GrigorovaGuest RelationsFloris Arlequin Grand Place Hotel

6/10 Okay

Alexa

Liked: Cleanliness
Disliked: Staff & service, amenities
The location was great and very close to Grand Place, Brussels Central station, other sights. However the hotel itself was very dated and staff was not that helpful. The breakfast was very minimal and not great. If don’t intend to be in the room very long it’s fine, but if you’re looking for a a nice place with good customer service I would stay elsewhere.
Response from Floris Arlequin Grand Place Hotel on Nov 29, 2023
Dear Alexa,Thank you for taking the time to share about your experience in our hotel. We are sorry to hear that not everything was as desired. We are always aiming to offer comfortable stay to our clients. Your complaint is certainly treated with the highest priority in order to improve our services.We thank you again for the feedback and we hope to welcome you again and offer you better experience. Warm regards,Radostina GrigorovaGuest RelationsFloris Arlequin Grand Place Hotel

6/10 Okay

DAVID

Business traveler, Traveled with partner
Liked: Cleanliness
The hotel lost its best attraction, its roof restaurant with a beautiful view of Grand Place and Brussels centre rooftops.
Stayed 2 nights in Nov 2023
Response from Floris Arlequin Grand Place Hotel on Nov 15, 2023
Dear DAVID,Thank you very much for the review! We will definitely share your feedback with our Team.Warm regards,Radostina GrigorovaGuest RelationsFloris Arlequin Grand Place Hotel

8/10 Good

Shipra

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Floris Arlequin Grand Place Hotel on Nov 8, 2023
Dear Shipra,Thank you for the good score! Looking forward to welcoming you again in the future.Warm regards,Radostina GrigorovaGuest RelationsFloris Arlequin Grand Place Hotel

10/10 Excellent

Ann-Maree, Frankston

Liked: Cleanliness, staff & service
Great check in ready at 12noon Friendly staff Not that close to rail station Unlimited tea, coffee, hot chocolate Small variety for breakfast
Stayed 5 nights in Oct 2023
Response from Floris Arlequin Grand Place Hotel on Nov 8, 2023
Dear Ann-Maree,Thank you very much for your comment. For us it is very important to satisfy our customers and we are always working to improve our services and to offer a comfortable stay.We will gladly welcome you again on your next visit to Brussels.Warm Regards,Radostina GrigorovaGuest RelationsFloris Arlequin Grand Place Hotel

8/10 Good

Susan

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Excellent location. We have stayed a few times. The staff are friendly and the breakfast was good. The bed is comfortable and the bathroom has recently been renovated. The room is clean but a bit tired. Could do with a repaint.
Stayed 3 nights in Oct 2023
Response from Floris Arlequin Grand Place Hotel on Oct 20, 2023
Dear Susan,We welcome your feedback and appreciate your feedback regarding your stay.Your opinion is a great support for the improvement of our services.We were pleased that the hotel has met your expectations and hope to improve and surprise you on your next visit.We are at your disposal for whatever you need.Sincerely,Radostina GrigorovaGuest RelationsFloris Arlequin Grand Place Hotel

2/10 Terrible

Philip, HOUSTON

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Unhelpful!!!!
Stayed 1 night in Oct 2023
Response from Floris Arlequin Grand Place Hotel on Oct 20, 2023
Dear Philip,Thank you for the feedback! We would be extremely grateful if you decide to share with us more details about your recent experience at our hotel so we can make future improvements. Looking forward to welcoming you again in the future.Warm regards,Radostina GrigorovaGuest RelationsFloris Arlequin Grand Place Hotel

8/10 Good

Ana

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Floris Arlequin Grand Place Hotel on Oct 12, 2023
Dear Ana,Thank you for the good score! Looking forward to welcoming you again in the future.Warm regards,Radostina GrigorovaGuest RelationsFloris Arlequin Grand Place Hotel

10/10 Excellent

Antonio

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was very clean and walking distance from everything. The staff very professional.
Stayed 1 night in Oct 2023
Response from Floris Arlequin Grand Place Hotel on Oct 12, 2023
Dear Antonio,Thank you for taking the time to review your stay with us.I am very pleased to hear that our staff made your stay pleasant.Looking forward to seeing you again soon.Warm regards, Radostina GrigorovaGuest RelationsFloris Arlequin Grand Place Hotel

10/10 Excellent

Haykel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location!!!
Best location in town, in the middle of everything. Easy to walk and to move around the attractions and public transportation, GREAT breakfast included!!!
Stayed 1 night in Sep 2023
Response from Floris Arlequin Grand Place Hotel on Sep 27, 2023
Dear Haykel,We sincerely thank you for your kind words. We are happy that you had a nice stay in our hotel. Looking forward to welcome you again in the future.Warm regards,Radostina GrigorovaGuest RelationsFloris Arlequin Grand Place Hotel

4/10 Poor

jason

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Floris Arlequin Grand Place Hotel on Sep 27, 2023
Dear jason,Thank you for the good scores! If you decide to share more details about your experience, do not hesitate to contact us directly. Looking forward to welcoming you again in the future.Warm regards,Radostina GrigorovaGuest RelationsFloris Arlequin Grand Place Hotel

6/10 Okay

Karim

Liked: Cleanliness, staff & service, property conditions & facilities
it's incredible how noisy it is outside, you can't sleep with chaos like that.
Stayed 1 night in Sep 2023
Response from Floris Arlequin Grand Place Hotel on Sep 27, 2023
Dear Karim,Thank you for taking the time to share about your experience in our hotel. We are sorry about the noise issues you have experienced during the stay. In case you prefer a quieter room, do not hesitate to inform us in advance. Our team is focused on providing our guests the best experience and we are always working to fulfill guest requests upon availability. We hope to have the chance to welcome you again in the future. Warm regards,Radostina GrigorovaGuest RelationsFloris Arlequin Grand Place Hotel

8/10 Good

Simon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good price for a very central hotel with a lovely, helpful and friendly staff. I shall certainly come here again!
Stayed 4 nights in Aug 2023
Response from Floris Arlequin Grand Place Hotel on Aug 18, 2023
Dear Simon,We sincerely thank you for your kind words. We are happy that you had a nice stay in our hotel. Looking forward to welcome you again in the future.Warm regards,Radostina GrigorovaGuest RelationsFloris Arlequin Grand Place Hotel

10/10 Excellent

Andrew

Stayed 1 night in Jul 2023
Response from Floris Arlequin Grand Place Hotel on Jul 26, 2023
Dear Andrew,Thank you for the top score! We really appreciate it. Looking forward to welcoming you again in the near future.Warm regards,Radostina GrigorovaGuest RelationsFloris Arlequin Grand Place Hotel

6/10 Okay

Nakhle

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Location is good but too much noise at night in the street that we could not sleep. Very clean and the staff are great and friendly. Some renovation needs to be done and they are working on it.
Stayed 2 nights in Jun 2023
Response from Floris Arlequin Grand Place Hotel on Jul 11, 2023
Dear Nakhle,Thank you very much for your comment. For us it is very important to satisfy our customers and we are always working to improve our services and to offer a comfortable stay.We will gladly welcome you again on your next visit to Brussels.Warm Regards,Radostina GrigorovaGuest RelationsFloris Arlequin Grand Place Hotel

8/10 Good

Scott

Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
Shame the rooftop restaurant closed. New restaurant in basement horrible.
Response from Floris Arlequin Grand Place Hotel on Jan 20, 2023
Dear Scott,Thank you very much for the review! We will definitely share your feedback with our Team.Warm regards,Radostina GrigorovaGuest RelationsFloris Arlequin Grand Place Hotel

8/10 Good

Jan

Liked: Staff & service, amenities
Very good location close to mist everything. Pretty simple breakfast, but ok. I was told it could be noisy outside on Friday nights, but as I slept like a log I didn’t notice.
Stayed 1 night in Oct 2022
Response from Floris Arlequin Grand Place Hotel on Oct 19, 2022
Dear Jan,Thank you for your review and good score for our hotel. Looking forward to welcoming you again in the future. Warm regards, Radostina GrigorovaGuest RelationsFloris Arlequin Grand Place Hotel

10/10 Excellent

Myra

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location,friendly and helpful staff
Stayed 3 nights in Sep 2022
Response from Floris Arlequin Grand Place Hotel on Sep 29, 2022
Dear Myra,Thank you for your review and good score for our hotel. Looking forward to welcoming you again in the future. Warm regards, Radostina GrigorovaGuest RelationsFloris Arlequin Grand Place Hotel

8/10 Good

Paul

Stayed 4 nights in Aug 2022
Response from Floris Arlequin Grand Place Hotel on Sep 26, 2022
Dear Paul,Thank you for the good score! Looking forward to welcoming you again in the future.Warm regards,Radostina GrigorovaGuest RelationsFloris Arlequin Grand Place Hotel

10/10 Excellent

Elina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Central Location
This hotel is located right in the heart of Brussels which makes it an excellent choice especially for short trips to Brussels. The central station and Grand Place are only couple minutes walk away and Manneken Pis is about 5 minutes walk away. Staff members were super helpful, we were greeted with a friendly smile at our arrival and friendliness continued throughout our stay. Hotel public areas, main reception and breakfast room, as well as our room were spotless. i would warmly recommend this hotel and would definitely stay again if I'm back in Brussels.
Stayed 1 night in Aug 2022
Response from Floris Arlequin Grand Place Hotel on Sep 2, 2022
Dear Elina,What a wonderful review! We truly appreciate your words and your trust in us.I am very happy to hear that our employees and service met your needs and expectations.Looking forward to welcome you back in the near future.Warm regards, Radostina GrigorovaGuest RelationsFloris Arlequin Grand Place Hotel

8/10 Good

Claudio, herndon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, steps from Grand Place. Good breakfast
Stayed 1 night in Aug 2022
Response from Floris Arlequin Grand Place Hotel on Aug 26, 2022
Dear Claudio,Thank you for your review and good score for our hotel. Looking forward to welcoming you again in the future. Warm regards, Radostina GrigorovaGuest RelationsFloris Arlequin Grand Place Hotel

8/10 Good

Mohammed

Traveled with family
Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jul 2022
Response from Floris Arlequin Grand Place Hotel on Aug 9, 2022
Dear Mohammed, Thank you for the good score! We really appreciate it. Looking forward to welcoming you again in the near future. Warm regards, Radostina Grigorova Guest Relations Floris Arlequin Grand Place Hotel

2/10 Terrible

Cornelia

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
We arrived at closed doors.
When we arrived at the premises for a one night stay it was locked down for renovations, without us being notified. We had to make alternative arrangements, costing us more money and did not even receive an apology.
Stayed 1 night in Jul 2022
Response from Floris Arlequin Grand Place Hotel on Aug 16, 2022
Dear Cornelia, Thank you very much for your comment. We want to send you this short note to apologize for what happened. Unexpectedly the city of Brussels has decided to close the Hotel, which is falling under Force Majeure and the hotel was not allowed to host any guests until further notice. The management of the hotel is working hard to reopen the hotel as soon as possible, please contact us for any further information. Please accept our sincerest apologies for the situation and we hope that this has not put you off from a stay in the future. Warm regards, Radostina Grigorova Guest Relations Floris Arlequin Grand Place Hotel

2/10 Terrible

Steve

Traveled with partner
Afraid to say that the hotel was closed upon arrival. No prior warning was provided so had to seek alternative accommodation at very short notice. Refunded without any issue though, fortunately.
Stayed 2 nights in Jun 2022
Response from Floris Arlequin Grand Place Hotel on Jun 28, 2022
Dear Steve, Thank you very much for your comment. We want to send you this short note to apologize for what happened. Unexpectedly the city of Brussels has decided to close the Hotel, which is falling under Force Majeure and the hotel was not allowed to host any guests until further notice. The management of the hotel is working hard to reopen the hotel as soon as possible, please contact us for any further information. Please accept our sincerest apologies for the situation and we hope that this has not put you off from a stay in the future. Warm regards, Radostina Grigorova Guest Relations Floris Arlequin Grand Place Hotel

2/10 Terrible

Audrey, Belgrave

Traveled with group
Disliked: Cleanliness, property conditions & facilities
Our reservation was cancelled 24 hours before check in - because the property is under construction and NO ONE can stay there! Do NOT book this hotel unless you call them first to confirm that it is open.
Stayed 2 nights in Jun 2022
Response from Floris Arlequin Grand Place Hotel on Jun 23, 2022
Dear Audrey, Thank you for your comment. We would like to apologize for the experience. Unexpectedly the city of Brussels has decided to close the Hotel, which is falling under Force Majeure and the hotel was not allowed to host any guests until further notice. The management of the hotel is working hard to reopen the hotel as soon as possible, please contact us for any further information. Please accept our apologies and I hope that this has not put you off a return stay with us. Warm regards, Radostina Grigorova Guest Relations Floris Arlequin Grand Place Hotel

8/10 Good

KULWADEE

Stayed 2 nights in Apr 2022
Response from Floris Arlequin Grand Place Hotel on May 11, 2022
Dear KULWADEE, Thank you for the good score! We really appreciate it. Looking forward to welcoming you again in the near future. Warm regards, Radostina Grigorova Guest Relations Floris Arlequin Grand Place Hotel

10/10 Excellent

Sandro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022
Response from Floris Arlequin Grand Place Hotel on Mar 10, 2022
Dear Sandro, Thank you for the great score! Looking forward to welcoming you again in the future. Warm regards, Radostina Grigorova Guest Relations Floris Arlequin Grand Place Hotel

10/10 Excellent

geofani

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like everything in this hotel, near grand place of Brussels, the breakfast was good, and all the station is far some steps and have a quick check in
Stayed 2 nights in Feb 2020
Response from Guest Relations on Mar 10, 2020
Dear geofani, We sincerely thank you for your kind words. We are happy that you had a nice stay in our hotel. Looking forward to welcome you again in the future. Warm regards, Guest Relations

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities
Perfect Lovely welcome I recommand. Room quiet Meal on roof top excellent
Stayed 1 night in Jan 2020
Response from Guest Relations on Feb 3, 2020
Dear Sir, Madam, We are pleased that you enjoyed your stay at our hotel and you recommend it. We will be delighted to welcome you again very soon. Warm Regards, Guest Relations

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No tea or coffee in the room. Otherwise the central position is good, easy access to transport etc.
Stayed 2 nights in Jan 2020
Response from Guest Relations on Jan 20, 2020
Dear Sir, Madam, Thank you for taking the time to review and rate our hotel. Extremely glad that you liked our location. Be informed that we do have tea and coffee facilities only in our executive room types. In case you are staying in a different room type, you can always buy drinks at the bar at reception. Our staff will be happy to assist you. Looking forward to welcome you again. Warm regards, Guest Relations

4/10 Poor

Lourdes

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from Guest Relations on Jan 16, 2020
Dear Lourdes, Thank you for the feedback! We would be extremely grateful if you decide to share with us more details about your recent experience at our hotel so we can make future improvements. Looking forward to welcome you again in the future. Warm regards, Guest Relations

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from Guest Relations on Jan 13, 2020
Dear Daniel, Thank you for the feedback! If you decide to share more details about your experience, do not hesitate to contact us directly. Looking forward to welcome you again in the future. Warm regards, Guest Relations

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, amenities
Stayed 7 nights in Dec 2019
Response from Guest Relations on Jan 8, 2020
Dear Sir, Madam, Thank you for the feedback! If you decide to share more details about your experience, do not hesitate to contact us directly. Looking forward to welcome you again in the future. Warm regards, Guest Relations

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Great location. The rooms were a little tired but comfotable and clean. Great view from the breakfast room.
Stayed 2 nights in Dec 2019
Response from Guest Relations on Jan 8, 2020
Dear Sir, Madam, We welcome your feedback and appreciate your feedback regarding your stay. Your opinion is a great support for the improvement of our services. We were pleased that the hotel has met your expectations and hope to improve and surprise you on your next visit. We are at your disposal for whatever you need. Sincerely, Guest Relations

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly and helpful. The location is brilliant and close to the connecting Central station ( a 10 minute walk ). Our room wass comfortable and breakfast provided a great choice. Overall a very pleasant stay....would recommend it highly
Stayed 3 nights in Dec 2019
Response from Guest Relations on Jan 2, 2020
Dear Sir, Madam, Thank you very much for the great review. We are happy that you had a memorable stay.Will be a pleasure to welcome you again. Warm regards, Guest Relations

10/10 Excellent

Agnese

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2019
Response from Guest Relations on Jan 2, 2020
Dear Agnese, Thank you very much for the great score for our hotel. We appreciate it. Will be a pleasure to welcome you again. Warm regards, Guest Relations

8/10 Good

mary ann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very conveniently located to the Grand Place and great shopping.
Stayed 3 nights in Dec 2019
Response from Guest Relations on Jan 2, 2020
Dear mary ann, Thank you for choosing to stay with us in Brussels. I am glad to hear that your stay with us was a memorable one! We are looking forward to welcome you back to the hotel in the future. Warm Regards, Guest Relations

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We checked in and it was a clean room and the staff was friendly. What was unique about this place is that it is so easy to get to and great for a central location for access to the shopping area in old town. We really enjoyed the location very short walk to the Central station also.
Stayed 3 nights in Dec 2019
Response from Guest Relations on Dec 10, 2019
Dear Sir, Madam, We sincerely thank you for your kind words. We are happy that you had a nice stay in our hotel. Looking forward to welcome you again in the future. Warm regards, Guest Relations

8/10 Good

Mary

Business traveler
Liked: Cleanliness, staff & service
Staff at desk and in breakfast room very helpful. The difficulty i had is the lack of fresh air in the bedroom. It was very stuffy not able to open window. It was raining all the time so there was a lot of condensation on the window
Stayed 2 nights in Nov 2019
Response from Guest Relations on Dec 3, 2019
Dear Mary, Thank you very much for your comment that you send us about your stay at our hotel. Extremely glad that our staff has met your expectations. On the other hand, we want to assure you that we pay special attention to everything you have written. We will be delighted to welcome you again in the near future. Warm Regards, Guest Relations

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible hotel. Not safe. Rooms are disgusting. I’ll never stay here again
Stayed 2 nights in Nov 2019
Response from Guest Relations on Nov 27, 2019
Dear Sir, Madam, Thank you for the feedback! We are extremely sorry that you had unfortunate experience at our hotel. Moreover, we would be extremely grateful if you decide to share with us more details so we can make future improvements. Looking forward to welcome you again in the future. Warm regards, Guest Relations

4/10 Poor

Ji

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
the cleaning was not completed. I could find an empty malboro pack beside my bed head. the insulation of wall was terrible. the cold air got through the wall directly.
Stayed 1 night in Nov 2019
Response from Guest Relations on Nov 26, 2019
Dear Ji, Thank you very much for taking the time to review our property. Your input and the feedback from all our guests is vitally important to us and we always want guest expectations to be met and exceeded. We will look into the problems caused your concern and take them with utmost priority. We take this opportunity to invite you to visit us again, hoping to exceed your expectations and receive a new and more positive feedback. Warm Regards, Guest Relations

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Aug 2019
Response from Guest Relations on Nov 26, 2019
Dear Sir, Madam, Thank you for taking the time to share your feedback. We look forward to welcoming you soon in our hotel. Warm regards, Guest Relations

4/10 Poor

Verified traveler

Disliked: Amenities, property conditions & facilities
Lobby looks ok. Beyond that, hotel condition is dissappointing. Smelly carpet, time for a change. Breakfast is very, very basic.
Stayed 1 night in Nov 2019
Response from Guest Relations on Nov 12, 2019
Dear Sir, Madam, Thank you very much for your comment that you send us about your stay at our hotel. We want to assure you that we pay special attention to everything you have written. We will be delighted to welcome you again in the near future. Warm Regards, Guest Relations

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service
Outstanding location and glorious view from breakfast room. I like no individual toiletries but shampoo etc in dispensers on walls. My room was on the side with a window that opens, big brownie points for me 😃 good WiFi and good shower. Towelling bath robe that was nice surprise. A fairly basic hotel not fancy but I’d stay again (and had a gym but I didn’t use this time)
Stayed 1 night in Sep 2019
Response from Guest Relations on Sep 30, 2019
Dear Sir, Madam, Thank you very much for your comment. For us it is very important to satisfy our customers and we are always working to improve our services and to offer a comfortable stay. We will gladly welcome you again on your next visit to Brussels. Warm Regards, Guest Relations