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Reviews of Hotel Queen Mary

3 out of 5
Hotel Queen Mary
Rue 'T Kintstraat 23, Brussels

Reviews

6.8
Rating 10 - Excellent. 31 out of 149 reviews" "
Rating 8 - Good. 46 out of 149 reviews" "
Rating 6 - Okay. 30 out of 149 reviews" "
Rating 4 - Poor. 24 out of 149 reviews" "
Rating 2 - Terrible. 18 out of 149 reviews" "

7.0/10

Cleanliness

7.2/10

Staff & service

7.0/10

Amenities

6.4/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

Sarina

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was perfect for our one night stay in Brussels. Attentive and welcoming front staff, clean room, perfect walk to our event, just what we needed! Thank you so much we will certainly recommend Queen Mary.
Stayed 1 night in Jan 2024

10/10 Excellent

Tarmo

Stayed 1 night in Oct 2023

8/10 Good

Nathan

Traveled with family
Liked: Cleanliness, staff & service
Nice quiet hotel in excellent location.
Stayed 1 night in Apr 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent place to stay
This hotel is good value, comfortable and clean in a nice residential neighbourhood close to the centre. The staff are friendly. Highly recommended.
Stayed 4 nights in Feb 2023

10/10 Excellent

ottavia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Totally recommended
It is in a perfect position to visit the city center just walking. The staff is kind and friendly, the room is comfy and spacious, has extra blankets, minifridge and a kettle with cupsnfor tea. Maybe they could upgrade the bathroom,but since it's an old building i think our bathrooms were good.
Stayed 2 nights in Sep 2022

10/10 Excellent

Alejandro

Stayed 1 night in May 2022

8/10 Good

Charles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel has a great location and the lowest prices.
Stayed 2 nights in May 2022

10/10 Excellent

Kristina

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and appropriate. Friendly staff.
Stayed 2 nights in Feb 2021

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jul 2020

8/10 Good

Graeme

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good VFM
Reasonably central location once I got my bearings. Walkable to Grand Place and other tourist attractions.
Stayed 2 nights in Jan 2020

8/10 Good

Stephen

Traveled with group
Liked: Cleanliness, room comfort
Disliked: Staff & service
Good location, but beware room descriptions
The hotel is in a great location, just 10 minutes walk from the Grand Place, and served our purpose well for 2 nights. The decor and facilities are a bit tired, but the rooms and beds were clean and comfortable enough. We had booked a "Double Room" which offers "a double or two twin beds" according to Hotels.com - the hotel, however, responded to our request for two twin beds saying that this would cost extra, despite me pointing out the description on this website. We ended up paying the 5 euros a night extra in person, just to avoid hassle. Other improvements would be if tea and coffee was provided in the room (along with the kettle), and the shower head needs to be rid of limescale which blocked most of the water coming out. Other than that, a good value (cheap) hotel in a good location.
Stayed 2 nights in Jan 2020

8/10 Good

Verified traveler

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is decent. Nothing special to declear.
Stayed 1 night in Dec 2019

6/10 Okay

Verified traveler

Business traveler
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveler

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really beautiful place with big windows.. spacious and pretty
Stayed 2 nights in Sep 2019
Response from Mehar on Oct 1, 2019
Thank you for taking your time to review. Best Regard Hotel Queen Mary

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They personnel were very attentive, hotel is very well located and price vs quality is perfect.
Stayed 1 night in Aug 2019
Response from Mehar on Oct 1, 2019
Thank you for taking your time to review Best Regard

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hotel Queen Mary
I highly recommend this hotel the owners are really genuinly nice people,welcoming and helpful.they are improving the facilities from the previous owners so disregard earlier reviews..the location is excellent within easy walking distance to the main square and metro to gare du midi just two stops. The room was spacious and tidy and quiet..if you want a reasonably priced 3star hotel with the personal touch this would be hard to beat..i will stay here again.👍
Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is so perfect What a nice room close to Brussels attractions and restaurants and museums and lots of people around this places and lots of markets
Stayed 3 nights in Jul 2019

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
Bedbugs in the mattress. Unwilling to clean. Place is for prostitution.
Stayed 2 nights in Feb 2019

4/10 Poor

Bhumi

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2019

4/10 Poor

Verified traveler

Disliked: Cleanliness, amenities, property conditions & facilities
Location is the only OKAY thing (it's not super central, but it does the job). Here are the reasons why I think this should be a 1 or 2-star hotel (and not 3): - Room was EXTREMELY smelly (I think the plumbing is directly hooked to the sewer), no amount of air freshener helped. - The bedside table was dirty / dusty. - The towels were old and smelly too. - On my second night, I returned from touring and when I was about to use the toilet, I found a live earthworm swimming in the commode. :-( - Non-smoking hotel, but there was a strong smell of cigarettes in my hallway. - The internet worked less than 10% of the time I was there.
Stayed 3 nights in Dec 2018

2/10 Terrible

Mark, Tokyo

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
They don’t have a room and also don’t suggest any other options like booking other hotel.
Stayed 3 nights in Sep 2018

4/10 Poor

Douglas

Disliked: Staff & service, property conditions & facilities, room comfort
Cheep but not worth the money
The hotel had lost my booking we didn’t get the room we.booked the staff were unhelpful the toilet seat was broken as was the shower and the window and the bathroom was so small my knees hit the wall when I sat on the toilet. And the safety sign in the lift had been altered with a pen
Stayed 1 night in Aug 2018

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended Hotrel
Good hotel 10 minutes from Borse walking.Rooms newly renovated.
Stayed 3 nights in Jun 2018

8/10 Good

Kazuya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from noemi on May 10, 2018
hello it's the hotel queen mary brussels belgia

2/10 Terrible

Verified traveler

Disliked: Staff & service, property conditions & facilities, room comfort
Bad experience overall
The person at the counter wanted to charge me more than what was stated on hotels.com. She could not really understand English. The room smelled of cigarettes even with the window open. Quite a walk to get to grand place.

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Queen Mary: Hidden gem in the centre of Brussels
I had a large, modern and immaculately clean room on the top floor it would have been nice to have had a kettle in the room but this is the only negative thing. Check in was relaxed and welcoming. It almost felt you had a room in a private house. I'm not familiar wihwith this precise area of Brussels but it is 10 minutes from the Grand Place

4/10 Poor

Humberto, Chile

Liked: Cleanliness, staff & service
Close to city centre
I wouldn't advice to close friends to go to this Hotel
Stayed 2 nights in Mar 2018

4/10 Poor

Verified traveler

Liked: Cleanliness
Disliked: Property conditions & facilities
Refurbishment during stay
The hotel was undergoing a refurbishment and it was poorly staffed.

6/10 Okay

Jennifer

Liked: Staff & service
Disliked: Property conditions & facilities
Could Have Been Better
Upon check in, we found out that my husband and I could not stay in our booked room. The hotel was only able to accommodate us in two separate single rooms, which they offered for no additional cost. Our rooms were on different floors, which really wasn't that big of a deal, but both rooms seemed to have issues. His room had a bathroom so small that an average sized adult would have a rough time using the toilet (too close to the wall). My bathroom was bigger, but it smelled mildewy. It made the entire room smell and I had to deal with it all night. I slept with the window open, which helped a little with the smell, but I unfortunately heard a lot of loud people in the streets during the early hours. Overall, not the most comfortable stay, but a great location for the price. And the man working at the front desk was very nice and helpful.
Stayed 1 night in Nov 2017

2/10 Terrible

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Bed Bugs
Location was great and the guy who worked at the counter was super helpful, but . . . We are now very confident that two out of three people in our party got bitten severely by bed bugs while staying here. Looking back, this doesn't really surprise me as the room was pretty disgusting. I wouldn't stay here again.
Stayed 3 nights in Nov 2017

6/10 Okay

WAI LING

difficult to find the hotel , hotel small and noisy
Stayed 1 night in Nov 2017

10/10 Excellent

jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very good place
The hotel is well located close to the grand place, the room is very spacious and the beds are very comfortable and super clean. The bathroom is also big and well equipped with hair dryer, shampoo and soap( small). The only thing were the towels which are rough. I was able to leave my backpack there and pick it up later which was very convenient. I will stay there next time in Brussels and I highly recommend it.
Stayed 1 night in Oct 2017

10/10 Excellent

Aisha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended
Very good and friendly place to stay. It's in walking distance to everything, extremely convenient.
Stayed 2 nights in Sep 2017

8/10 Good

ausielad, Australia

Liked: Cleanliness, staff & service, room comfort
Nice hotel near the old town and the major sites.
A good, clean hotel 5 minutes walk from the "old town" restaurant area and all the main sites are within reasonable waling distance, even for an old man.
Stayed 4 nights in Sep 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Anosh, Manchester, GB

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had a great time, only needed a place to stay as I spent most of my time outside. Super clean and the owner is very friendly too!

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
The hotel is located in a great area, near the center of Brussels, very clean and comfortable. Customer service from the staff can be better

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cheap and cheerful Hotel
Great stay, very comfortable bedroom, quiet location. Hotel arrive was very good and the reception man was very friendly!

2/10 Terrible

Courtney

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointed
We were very disappointed by the condition of the hotel. The lobby was dimly lit, the hotel manager was somber, the room numbers were printed on paper and taped to the doors, the blankets were so bare we could see through to the sheets, and the room was not clean (there were stains on the blankets and "giz" on the floor) and the bathroom didn't seem well cleaned either. We were surprised this had a 3 star rating and 4.0 in reviews. We found another hotel and checked out. The manager seemed to expect this and told us we would not be charged.

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value and not far from the city centre
The hotel is a little way from the centre of Brussels (about 15 mins walk from the Grand Place) in a residential area and not far from the 51/82 tram lines to Gare du Midi (it's a few minutes further away from the major pre-metro lines for line 3/4 etc at Bourse/Anneessens/De Brouckere). The room was a reasonable size, well decorated, but not lavish with an en-suite bathroom including a bath and shower. It isn't five-star, of course, but for the money, I was very happy! There is a lift, for those who need it. The hotel itself is between two back-streets. I found there was some noise from pedestrians talking loudly in the street one night, but that happens in cities (I now live in a very quiet town, so am no longer used to it) - the normal level of traffic noise was not disturbing to me. Otherwise I had no complaints. The wifi worked pretty well for me, and the room was cleaned efficiently with fresh towels every day. I didn't try the breakfast (needed to be out in the morning), so can't comment on that, but if you didn't like what was on offer at the hotel, you could always walk toward Bourse, where there are plenty of cafes etc. There are supermarkets near the Bourse that open until 23:00 every night and plenty of bars etc. if you walk towards the city centre. You do need to remember your route on the way back (I went down the Rue des Riches Claires), since there are no major landmarks, but to get to the city centre just look for the spires of the Grand Place!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, price, staff
Staff went above and beyond. Held my bags all day. The hotel itself is very simple, but everything was clean and the location was perfect. About a 15 minute walk to Central Station.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very central and reasonable
Friendly, and advisable reception. Comlimentady breakfast was great and available at check out time. Offering toast, pastries, beverages, hams and cheese. I would advise management to update the blankets just because of the material being of carpet material. I was alright with it knowing it's difficult to wash all imbedded hairs. Minor detail but doesn't take away from my rating.

10/10 Excellent

Vanessa, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location, Very Helpful Staff
Our stay at Hotel Queen Mary was perfect! The location was so good! The staff were very friendly especially David! He was most helpful with all enquiries and even walked us to the City Centre as well as explain in detail the best way to get around Brussels. I unfortunately left my phone is Brussels and David kindly posted it to me. I appreciate the extra effort that was put in by David. This truly made our experience most enjoyable. We will definitely be returning to this hotel again.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
i've been in better 1* hotels
all facilities were very old and run down. the room i was allocated was extremely small. bulbs weren't covered

2/10 Terrible

Roger, Toronto

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
About the worst hotel I've ever stayed in.
The shower was broken, the room was tiny, only just about the size of the bed, the toilet was dirty and unflushed from the previous occupant. The general appearance was dirty and uncared-fore.

8/10 Good

Matt, Townsville, Australia

Liked: Cleanliness, staff & service, property conditions & facilities
A good, cheap hotel in a great location
This is a budget hotel of good quality. I am glad I booked a double room though, as they initially allocated me a single room, which I couldn't have coped with. I am used to small European Hotel rooms, but this was absurd! The bathroom size was insane. A quick visit to reception and reallocated to a double room which was fine (although the shower space is pretty tight). The location is fantastic. The staff were helpful & friendly. The hotel taxi to the train station was cheaper by 2 euros than the taxi I got to the hotel. Definately would stay here again, and recommend it, just don't expect the Hilton.

8/10 Good

Angela, Boston, MA

Liked: Cleanliness, staff & service, property conditions & facilities
would stay again
For the price, I doubt you could find a nicer place in Brussels. Everything seems to be within walking distance, and the hotel staff was very helpful. The room was clean and comfortable, although we had to pay way too much for unlimited internet during our two day stay which I thought was a bit much. Continental breakfast was included, but not really worth going down for unless you wanted a croissant and coffee. The only problem I found was that Frommer's recommends this hotel and notes that they have free shuttle service to the train station. Upon checking out, they arranged a shuttle for us and charged us a set price, (meanwhile the metered taxi we took when we arrived was cheaper). Also, we told them we would be ready in 5 minutes and the hotel clerk repeatedly called the room asking us to come down within one minute of me telling her we would be down. Then when my boyfriend used the bathroom on the first floor as we were walking out, she went over and asked him to please leave and said the taxi had to go as he was in the bathroom, which I thought was extremely rude. If you stay here, you will be pleased with what you get for the money, but do not let them arrange "their" shuttle for you, ask them to arrange to have a metered taxi waiting instead.

10/10 Excellent

Juliane

Liked: Cleanliness, staff & service, property conditions & facilities
Un hôtel simple, une chambre confortable avec un petit frigo, une bouilloire, une tasse. La situation géographique est parfaite. On est à cinq minutes à pied d'un métro (Sainte-Catherine) et à peine plus du secteur Bourse/Grande Place). Le personnel est sympathique, aussi. Je suis restée une dizaine de jours et j'y ai été bien du début à la fin. Évidemment, il n'y a pas le niveau de luxe de certains grands hôtels, mais j'ai trouvé la chambre tout à fait acceptable considérant le facteur prix/localisation centrale. Seul bémol: je suis plutôt grande et le pommeau de la douche ne tenait pas suffisamment haut pour bien asperger mes cheveux.
Stayed 10 nights in Feb 2024