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Reviews of Hotel Le Plaza Brussels

4.5 out of 5
Hotel Le Plaza Brussels
Bd Adolphe Max Laan 118 126, Brussels

Reviews

8.8

Excellent

Rating 10 - Excellent. 521 out of 1000 reviews" "
Rating 8 - Good. 354 out of 1000 reviews" "
Rating 6 - Okay. 86 out of 1000 reviews" "
Rating 4 - Poor. 26 out of 1000 reviews" "
Rating 2 - Terrible. 13 out of 1000 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Christopher

Business traveler
Liked: Cleanliness, staff & service
Very nice hotel, excellent room, excellent service, good food. Reason for 3 star review of facilities was only 1 lift in operation and, even with the operational lift, there were some problems.
Stayed 1 night in Mar 2024
Response from Eva - Communication Officer on Mar 27, 2024
Dear Guest,Thank you for sharing your feedback with us. We're delighted to hear that you enjoyed your stay overall and found our hotel, room, service, and food to your satisfaction.We apologize for any inconvenience caused by the lift situation during your visit. We understand the importance of efficient facilities for our guests' comfort and convenience. We want to assure you that upon being notified, a technician was immediately called to address the issues with the lift.Your comments are valuable to us as they help us improve, and we hope to have the opportunity to welcome you back for an even better experience in the future.Warm regards,Eva

8/10 Good

Gemma

Liked: Cleanliness, staff & service, property conditions & facilities
A good base for a weekend in Brussels. Traditionally styled hotel with large rooms, comfortable beds, friendly staff and a convenient location.
Stayed 2 nights in Mar 2024
Response from Giulia on Mar 19, 2024
Dear Guest,We thank you for your feedback and we are happy to hear that you have enjoyed your room and the location of our hotel.We hope to welcome you back at Le Plaza again in the future.Best Regards,

10/10 Excellent

Elisabeta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Simply put: The best hotel in Brussels in my opinion or one of the best in my modest opinion. Great location: walkable/dining options/5 min from the train station. Very centrally located and very safe. Customer service: TOP NOTCH!! The room was great with all the luxury amenities. Total worth the price.VIP treatment in this hotel. Breakfast is really good too/The bar was awesome as well. Great choice for fun/vacation or business. Thank you Le Plazza Hotel, I’ll be back.Loved Brussels too. A great vibe!!
Stayed 1 night in Mar 2024
Response from Eva - Communication Officer on Mar 12, 2024
Dear Guest,Thank you so much for your glowing review! We're thrilled to hear that you had such a fantastic experience during your stay at Le Plaza Brussels. It's wonderful to know that you found our location convenient. We take pride in providing top-notch customer service and ensuring that our guests feel well taken care of, so it's gratifying to hear that you felt VIP treatment during your stay. We're delighted that you enjoyed the luxury amenities in your room, as well as the breakfast and the ambiance of our bar. Whether for business or pleasure, we're glad to have exceeded your expectations, and we look forward to welcoming you back on your next visit to Brussels. Thank you for choosing Le Plaza,Best regards,Eva

10/10 Excellent

Trevor

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will come back! A wonderful stay. Thank you!
Stayed 2 nights in Feb 2024
Response from Eva - Communication Officer on Feb 27, 2024
Dear Guest,Thank you so much for your wonderful feedback.We are looking forward already to welcoming you again soon!Best regards,Eva

8/10 Good

A. Linda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, most of the staff is very friendly..
Stayed 7 nights in Jan 2024
Response from Eva - Communication Officer on Jan 26, 2024
Dear Guest,Thank you so much for taking the time to share your kind words about our hotel! We are delighted to hear that you found our establishment beautiful and that our staff contributed to a positive experience.Once again, thank you for choosing Le Plaza Brussels. We look forward to serving you again in the future.Best regards,Eva

10/10 Excellent

Brennen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Eva - Communication Officer on Feb 7, 2024
Dear Guest,Thank you very much for sharing your feedback with us.We are delighted to receive these top notes and hope to have the pleasure to welcome you again in the future.Best regards,Eva

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Eva - Communication Officer on Jan 19, 2024
Dear Guest,Thank you for your positive feedback.We are happy that you enjoyed your stay with us.Best regards,Eva

8/10 Good

Reginald

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Great hotel and location, no coffee for guest :(
Great hotel and location. Its a shame that it doesn't have even coffee for its guest during the middle of the day. They have a great bar that guest should have access during normal 10-24.
Stayed 2 nights in Jan 2024
Response from Eva - Communication Officer on Jan 19, 2024
Dear Guest,Thank you very much for your feedback.We are happy to read that you enjoyed the hotel and its location.Please note that our bar is indeed only open from the late afternoon, but that it is possible to have drinks in our bar during the day.Hoping to have the pleasure to welcome you again,Best regards,Eva

10/10 Excellent

GRECIA, LANCASTER

Traveled with family and small children, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Eva - Communication Officer on Jan 19, 2024
Dear Guest,Thank you for sharing your feedback.We are delighted to see that you enjoyed your stay with us.Best regards,Eva

10/10 Excellent

Johan

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Eva - Communication Officer on Jan 19, 2024
Dear Guest,Thank you very much for these wonderful notes.We hope to have the pleasure to welcome you again.Best regards,Eva

8/10 Good

Kim Jillian

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Worse receptionists.
Got at 10am at the airport, at 3pm I saw people getting their room keys and they receptionist did not bother to let us know after waiting so many hours. When I tried checking in 10am, the guy at reception laughed at me saying “no check out is at 12pm” very rude and not welcoming. Housekeepers are very good and rooms are very clean but old and need renovation. Location is great and near basically everything.
Stayed 3 nights in Dec 2023
Response from Eva - Communication Officer on Jan 5, 2024
Dear Guest,Thank you for taking the time to share your feedback with us.We are sorry to read that you didn't feel welcome. This certainly isn't the way we want are guests to feel. We will make sure to transmit your comment to our front office, to make sure this never happens again. Early check in is possible upon availability and sometimes this differs according to the room category that you booked.Thank you for your positive words about our colleagues from housekeeping and our location.We do hope to have the chance to welcome you again in the future.Best regards,Eva

10/10 Excellent

Johan

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Eva - Communication Officer on Jan 19, 2024
Dear Guest,Thank you very much for these wonderful notes.We hope to have the pleasure to welcome you again,Best regards,Eva

10/10 Excellent

Esther

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
It was grest
Stayed 3 nights in Dec 2023
Response from Eva - Communication Officer on Jan 5, 2024
Dear Guest,We are delighted to see that you enjoyed your stay with us.Thank you for sharing your feedback with us.Hoping to have the chance to welcome you again,Best regards,Eva

6/10 Okay

Marwan

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The bathtub had a stain that could not be removed after asking 2 times, other than that, the hotel is nice and very close to everything you need
Stayed 3 nights in Dec 2023
Response from Eva - Communication Officer on Jan 19, 2024
Dear Guest,Thank you for taking the time to share your feedback.We apologize for not being able to remove the stain. Thank you for letting us know, our technician is on the case. Please note that the bathtub is a little bit damaged in that spot and that it isn't dirty. We are happy to see that you did enjoy your stay with us and that you appreciated our location.Hoping to have the chance to welcome you again,Best regards,Eva

4/10 Poor

Ariadna Milagros

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Staff not helpful at all . Room was not ready when we arrived . Location was far from center
Stayed 3 nights in Dec 2023
Response from Eva - Communication Officer on Jan 2, 2024
Dear Guest,Thank you very much for your feedback.We are sorry to see that your stay with us didn't meet your expectations.Best regards,Eva

10/10 Excellent

Wan-Thai

Stayed 4 nights in Dec 2023
Response from Eva - Communication Officer on Jan 19, 2024
Dear Guest,What a pleasure to see that you enjoyed your stay with us.We hope to have the chance to welcome you again,Best regards,Eva

8/10 Good

Hector

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is very good, well maintained and very good location even thou at night lot of homless people sleeping in front of the hotel. Due to this the hotel closes the door at night and your have to ring a bell , when you check in for the first time after 10 PM , they should advise you this, otherwise you will find a totally locked in hotel with all front doors closed and you do not know where to enter, I spent 20 minutes walking around trying to find a door to get in, When I made this comment this to the front desk staff, their response was not vey friendly and professional - except this unwelcoming response, everything else was good !
Stayed 2 nights in Dec 2023
Response from Eva - Communication Officer on Dec 27, 2023
Dear Guest,Thank you very much for your feedback.We are happy to read that you enjoyed your stay with us.We are sorry that you didn't feel welcome upon your arrival. This certainly isn't the way we want our guests to feel.Your constructive comment has been transmitted to our reservations department, who will make sure to inform future guests.We hope to have the chance to welcome you again in the future,Best regards,Eva

8/10 Good

Ulkar

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from Eva - Communication Officer on Dec 22, 2023
Dear Guest,Thank you very much for sharing your feedback with us.We are happy to see that you enjoyed your stay with us.We hope to have the pleasure to welcome you again,Best regards,Eva

10/10 Excellent

Bohumir

Liked: Cleanliness, staff & service, room comfort
Super
Stayed 1 night in Dec 2023
Response from Eva - Communication officer on Dec 15, 2023
Dear Guest,We are delighted to see that you enjoyed your Plaza experience.Thank you for sharing your feedback with us.Best regards,Eva

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is on another level, really gorgeous, very well located right near Brussel-Noord station and bus and subway station are down the street. Shopping is just a block away and the Grand-Place is a walkable distance. Our room was far from the elevator but it compensated by being very quiet, the amenities were by Floris and were a true highlight as was our room which was spacious and airy. The staff were also great and helpful.
Stayed 2 nights in Dec 2023
Response from Eva - Communication officer on Dec 11, 2023
Dear Guest,We are delighted to read these positive comments about your experience at Le Plaza Brussels.Thank you very much for taking the time to share them with us.We really hope to have the pleasure to welcome you again.Best regards,Eva

10/10 Excellent

TARO

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Eva - Communication officer on Dec 8, 2023
Dear Guest,Thank you for taking the time to share your notes with us.We are happy to see that you enjoyed your time with us and hope to see you again.Best regards,Eva

10/10 Excellent

Gita, Tustin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel comfortable big room. Staff processed checkin checkout smoothly but i felt they need to smile more. Breakfast was wonderful. Beds were very comfortable. Large bathroom, wish they supplied robe and slippers. Lot of construction around the hotel and surrounding areas. I think it is a major part of Brussels. Overall I give this hotel 9 out of 10
Stayed 3 nights in Dec 2023
Response from Eva - Communication Officer on Dec 7, 2023
Dear Gita,Thank you very much for your feedback.It is a real pleasure to read that you enjoyed your stay with us.We hope to have the chance to welcome you again in the future.Best regards,Eva

8/10 Good

Scott

Traveled with partner
Liked: Cleanliness, staff & service, amenities
overall very good but room was cold
Stayed 2 nights in Nov 2023
Response from Eva - Communication Officer on Dec 6, 2023
Dear Guest,Thank you very much for your feedback.We are happy to read that your overall experience was positive.We will transmit your comment to our management.We hope to have the chance to welcome you again,Best regards,Eva

10/10 Excellent

Peter

Stayed 1 night in Dec 2023
Response from Eva - Communication Officer on Dec 5, 2023
Dear Guets,Thank you for giving us these top marks.We are happy that you enjoyed your stay with us.Hoping to have the pleasure to welcome you again,Best regards,Eva

6/10 Okay

Muhammad Hassan, sammamish

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Hotel is in dire need of renovation. The king bed was 2 twin beds put together; you could feel the seem. The area is central and pretty good but all dug up for construction like the rest of Brussels. Staff and service was excellent and breakfast was really good. Hospitality made the stay worth it.
Stayed 7 nights in Nov 2023
Response from Eva - Communication Officer on Dec 5, 2023
Dear Guest,Thank you very much for your feedback.We have transmitted your remarks to our management.Our hotel has been built in the 1930's and we have tried to keep this style throughout the hotel all the while renovating it step by step regularly.Please note that the end of the construction works is near and that we will have full access to our beautiful boulevard soon.We are delighted to read that you enjoyed the breakfast and the service provided by our colleagues.We do hope to have the chance to see you again in the future.Best regards,Eva

2/10 Terrible

Reza, Regina

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
There was no bell man Construction and noisy Cold water for shower Parking complicated
Stayed 1 night in Nov 2023
Response from Eva - Communication Officer on Nov 29, 2023
Dear Guest,Thank you for taking the time to share your feedback with us.We are sorry to read that your stay didn't meet your expectations.Please note that the construction works in the street are almost finished.Our sincerest apologies for the technical problem with the water.Best regards,Eva

8/10 Good

Aysen

The room was quite spacey. But it is not soundproof.
Stayed 2 nights in Nov 2023
Response from Eva - Communication Officer on Nov 23, 2023
Dear Guest,Thank you for your feedback.We are happy to see that you enjoyed your stay with us and that you appreciated the size of your room.Your comments have been transmitted to our management.We hope to have the pleasure to welcome you again.Best regards,Eva

8/10 Good

Elli

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is in great location, the parking is limited to very small cars
Stayed 1 night in Nov 2023
Response from Eva - Communication Officer on Nov 16, 2023
Dear Guest,Thank you for your feedback.We are happy to see that you enjoyed your stay and appreciated the location of our hotel.Please note that we can accommodate large cars as well.We hope to have the chance to see you again,Best regards,Eva

10/10 Excellent

Roxana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place to stay
Stayed 2 nights in Oct 2023
Response from Eva - Communication Officer on Oct 31, 2023
Dear Guest,We are so happy to see that you a enjoyed your time with us.Thank you very much for your review.Hoping to have the chance to welcome you again at Le Plaza Brussels.Best regards,Eva

8/10 Good

ahmad

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place for holiday
It was very nice and comfortable and happy stay. Staff at front desk are so helpful and very friendly and welcoming, especially Ran. Breakfast was a little pricey for what’s offering but in general it’s ok. Spacious room and bathroom. Close to everything.
Stayed 3 nights in Oct 2023
Response from Eva - Communication Officer on Oct 18, 2023
Dear Guest,We are delighted to read your positive comments.Your feedback has been shared with our colleagues.We hope to see you again at Le Plaza Brussels.Best regards,Eva

10/10 Excellent

Janet

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a lovely hotel. Hopefully the construction will be completed soon.
Stayed 4 nights in Sep 2023
Response from Eva - Communication Officer on Oct 3, 2023
Dear Guest,Thank you very much for your wonderful feedback.It is a pleasure to read that you appreciated our hotel.The construction works are evolving well and will be done soon.We hope to welcome you again soon,Best regards,Eva

8/10 Good

Bridget

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Inside it feels like a Royal reception area. Room was spacious and the robe and slippers were comfortable. There is construction on Adolf Max so getting into and out of the hotel is not pleasant but this might keep the price low. It was easy to walk to the city. I would stay here again.
Stayed 3 nights in Sep 2023
Response from Eva - Communication Officer on Oct 2, 2023
Dear Guest,Thank you very much for taking the time to share your review.We are delighted to read that you enjoyed your stay and that you would like to stay here again.We hope to see you again soon,Best regards,Eva

6/10 Okay

Ara

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Poor service and construction all around the hotel
Stayed 2 nights in Sep 2023
Response from Eva - Communication Officer on Oct 2, 2023
Dear Ara,Thank you for your feedback.We are sorry to read that your stay didn't meet your expectations.The construction works are temporary and will be over soon.We hope to have the chance to see you again when our street will be beautiful an welcoming again.Best regards,Eva

10/10 Excellent

Angel

Traveled with family
Liked: Cleanliness, property conditions & facilities
El personal no es muy amigable, las habitaciones muy buenas y espaciosas
Stayed 4 nights in Sep 2023
Response from Eva - Communication Officer on Sep 27, 2023
Estimado cliente,Gracias por su maravilloso comentario.Esperamos tener la oportunidad de darle la bienvenida de nuevo.Un cordial saludo,Eva

10/10 Excellent

Anthony

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Eva - Communication Officer on Sep 12, 2023
Dear Guest,Thank you very much for your very positive review.We would be delighted to welcome you again in the future.Best regards,Eva

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet rooms. Good breakfast. Easy walk to centre
Stayed 2 nights in Aug 2023
Response from Eva - Communication Officer on Sep 11, 2023
Dear Guest,Thank you very much for taking the time to share your impressions.It is a pleasure to read that you enjoyed the room, the breakfast and the location.We hope to have the chance to see you again,Best regards,Eva

6/10 Okay

Katherine

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
No air conditioning, room service entered our room twice within an hour of arrival for repairs.
Stayed 1 night in Sep 2023
Response from Eva - Communication Officer on Sep 11, 2023
Dear Guest,Thank you for your feedback.We are very sorry to read that there was a technical problem with the air conditioning in your room.We do hope that you enjoyed the rest of yous tay.Best regards,Eva

10/10 Excellent

Charlotte, Las Vegas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were amazing and quick. The room was as expected. We reserved a suite and it was worth every penny. The only con was construction occurring outside of the hotel. This isn’t something they could control. I will say I didn’t hear the construction from our room.
Stayed 2 nights in Sep 2023
Response from Eva - Communication Officer on Sep 8, 2023
Dear Guest,We are delighted to read your wonderful review.Your positive words have been shared with our colleagues.We hope to have the pleasure to welcome you again.Best regards,Eva

8/10 Good

Catherine

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely decor, friendly staff and a comfy bed, in a good location close to the main sights and the North station
Stayed 2 nights in Aug 2023
Response from Eva - Communication Officer on Sep 4, 2023
Dear Guest,Thank you very much for your positive feedback about your stay with us.It is a real pleasure to read that you enjoyed your stay with us and we hope to see you again in the future.Best regards,Eva

2/10 Terrible

Alexander

Traveled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service
Room was nice but service not.. The staff sent Champaign-by mistake and called after 3 minutes and asked to pick it up. This show how is the service. Parking is far away and not trying to help.
Stayed 1 night in Aug 2023
Response from Eva - Communication Officer on Sep 1, 2023
Dear Guest,Thank you very much for sharing your feedback. Our parking is just next to the hotel, but unfortunately it was full upon your arrival. We recommend to book your parking spot in advance and of course we can indicate public parkings close by.We sincerely apologize for the misunderstanding with the bottle of Champagne. This shouldn't have happened and certainly isn't the service we want to give to our guests. We hope the gift you received at your check out helped to end your stay on a positive note.Best regards,Eva

8/10 Good

Andrei

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would be good to have a water bottles refresh in the room
Stayed 5 nights in Aug 2023
Response from Eva - Communication Officer on Aug 30, 2023
Dear Guest,Thank you for taking the time to share your feedback.We offer complimentary water bottles upon arrival.Hoping to have the chance to welcome you again in the future.Best regards,Eva

10/10 Excellent

Jonathan

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Rooms are spacious and elegant
Stayed 2 nights in Aug 2023
Response from Eva - Communication Officer on Aug 30, 2023
Dear Guest,,What a pleasure it is to see your positive feedback. Hoping to have the chance to see you again in the future.Best regards,Eva

10/10 Excellent

Mieke, Bend

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value for the price. Big rooms
Stayed 1 night in Aug 2023
Response from Eva - Communication Officer on Aug 30, 2023
Dear Guest,Thank you very much for leaving your feedback.We are glad to see that you enjoyed your stay with us and hope to have the pleasure to welcome you again.Best regards,Eva

10/10 Excellent

Niall Anthony

Traveled with partner
Staff were excellent, Napoleon the barman went above and beyond to interact with both myself and husband. Bed was extremely comfortable, no noise from outside even though there were major roadworks going on. Lovely ambiance to the hotel, room was very spacious. Highly recommend this hotel after roadworks are complete , just a little inconvenient getting from one side of the road to another.
Stayed 2 nights in Aug 2023
Response from Eva - Communication Officer on Aug 30, 2023
Dear Guest,Thank you for taking the time to share your feedback with us.It is a real pleasure to see that you enjoyed your stay with us and that you would recommend our hotel to other travelers.We hope to have the chance to welcome you again in the future.Best regards,Eva

10/10 Excellent

Rhonda

Stayed 4 nights in Aug 2023
Response from Eva - Communication Officer on Sep 5, 2023
Dear Guest,Thank you for sharing your feedback.We are very happy to see that you appreciated your stay with us and we hope to welcome you again in the future.Best regards,Eva

10/10 Excellent

Samantha, APO

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second stay and satisfied once again!
Stayed 2 nights in Aug 2023
Response from Eva - Communication Officer on Aug 30, 2023
Dear Guest, It was our pleasure to welcome you again and we are delighted to read that you enjoyed your stay.Hoping to have the chance to see you again in the future,Best regards,Eva

6/10 Okay

Valentina

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
I am disappointed with my choice. I booked it due to the glorious reviews. Never again! The hotel is close to Metro station, but 15 min to Grand Place and the Central Station. There are many other hotels much closer and more conveniently located to Grand Place and Central station where the majority of attractions are, and the tours to other cities depart from. The hotel itself is in a serious need of renovation and updating. Walls are cracked (I had serious concerns about structural integrity) and in a dire need of a fresh coat of painting. The furniture is old and tired-looking. The only good thing is the spacious bathroom. The whole street in front of the hotel is currently under construction with heavy machinery, dust and noise ongoing. The staff is rather indifferent. Actually, we've NEVER experienced such lack of hospitality! When I told them we have chosen their hotel to celebrate our 40th wedding anniversary AND my husband's birthday (we arrived on my husband's birthday, they knew about it in advance, they saw his passport, and apparently it was too much of a bother to at least say "Happy Birthday"). They did, however, emailed us a list of upgrades we can purchase - a cheesy fake rose petals, a champagne (we came from Paris, we bought there a brand we liked), a box of chocolates (my husband is a diabetic), etc. EVERY TIME we travel to celebrate an occasion the hotels we stay at not only acknowledge but always have a nice surprise or upgrade. This hotel didn't care.
Stayed 3 nights in Aug 2023
Response from Eva - Communication Officer on Aug 30, 2023
Dear Guest,Thank you for taking the time to share your feedback.We are very sorry to read that your stay didn't meet your expectations.Our hotel was built in the 1930's and we tried to keep the style of that beautiful period throughout all the different renovations, all the while modernizing and updating the hotel regularly.The city of Brussels is indeed carrying out construction works to improve and embellish our boulevard. These construction works are temporary. We are sorry for any inconvenience they may have caused.We sincerely apologize for not having organized a surprise for your anniversary and your husband's birthday. Normally we do arrange a surprise for special occasions. Unfortunately this important information about your reservation hadn't been transferred correctly to our colleagues from the front office due to a human mistake. We are very sorry and hope you still had a lovely time celebrating these important events. Best regards,Eva

8/10 Good

Ronelle

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brussels
The room is huge , very clean ! Elegant "OLD SCHOOL" hotel ! The hotel is very nice ,but the are is so,so. Not a big deal, I guess. I am older , so maybe i am more picky ! Ha Ha!
Stayed 3 nights in Aug 2023
Response from Eva - Communication Officer on Aug 10, 2023
Dear Guest,Thank you very much for taking the time to share your review.We are happy to see that you enjoyed your stay with us and hope to have the pleasure to welcome you again.Best regards,Eva

2/10 Terrible

James

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Save yourself the trouble and don't stay here
Old, outdated hotel that cuts corners at every turn they can. Room wasn't ready when promised, offered a smaller non AC room with no discount in return for a worse room. Toiletries in bathroom were used & empty.
Stayed 1 night in Jul 2023
Response from Eva - Communication Officer on Aug 4, 2023
Dear Guest,We are very sorry to read that your stay didn't meet your expectations.We always replenish the toiletries after each check out, and we apologize if this had been forgotten in your room.We would like to apologize as well, that your room wasn't ready when you arrived and that there was a problem with the air conditioning in your new room.We do hope to have the chance to welcome you again, to change your negative experience into a positive one.Best regards,Eva

10/10 Excellent

Colin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Emilie on Jul 14, 2023
Dear guest,Thank you very much for taking the time to share your feedback. We are delighted to read you had a wonderful experience with us and you recommend us. It will be a pleasure to welcome you back !Kind regards,Emilie