Dear Fernando,Thank you for this kind review.We're delighted to hear that you appreciated the convenient location of our hotel, just a stone's throw away from the bustling city centre. Our commitment to cleanliness is unwavering, and it's gratifying to know that our efforts resonate with our guests.The serenity of our hotel is something we are proud of, and it pleases us to hear that this contributed to your peaceful stay. We're also thrilled that our breakfast selection added a touch of delight to your mornings. Our Pentalounge is always ready to welcome you for a nightcap to conclude your day in comfort.At Pentahotel Brussels City Centre, our aim is to provide a modern, cosy, and convenient sanctuary for all our visitors, and it's heartening to see that reflected in your experience.We hope to have the pleasure of welcoming you back. With kind regards,Chanel Taylor, Operations Manager

Dear Boris,Thank you for taking the time to review your stay.We're thrilled to read that our prime location added convenience to your stay, making it easy to explore the city and its attractions. The safety and comfort of our guests is a top priority, so it's wonderful to hear that you felt secure in the area around the hotel.It's also gratifying to know that you enjoyed the breakfast we provide and found our service to be impeccable. We aim to create a memorable experience through our friendly staff and attention to detail. Your comments on room cleanliness truly reflect our commitment to providing a welcoming and well-maintained environment for all of our guests.We appreciate your positive feedback on the room amenities and hotel condition. Our team strives to ensure that every guest has a comfortable and enjoyable stay, and it seems we were able to meet your expectations.We look forward to welcoming you back in the future for another pleasant stay,Chanel Taylor, Operations Manager

Dear Michelle,Thank you for sharing your opinion of your stay with us.It's heartening to hear that our team's friendliness contributed to a pleasant stay for you. We strive to offer cozy rooms that serve as a perfect retreat after a day in the city, and I'm glad you enjoyed yours. Moreover, it's wonderful to know that our breakfast buffet was to your liking, providing a tasty start to your day. Your recommendation is greatly appreciated and serves as a testament to our efforts to deliver a memorable experience.We look forward to seeing you again on your next stay.Best wishes,Chanel Taylor, Operations Manager

Dear Simeon, Thank you for this review of your recent stay.We're delighted to hear that you found our staff friendly and enjoyed the bar at our Pentalounge, a space we take pride in as a hub for both relaxation and socializing. It's also great to know our organizational efforts resonated with you. Regarding the cleanliness of your room, we apologize if it did not meet the high standards we strive for, as evidenced by our daily housekeeping and stringent cleaning procedures. We continuously work to ensure all guest rooms are impeccably maintained for a comfortable stay.We hope you will return to enjoy these improvements first hand.Best wishes,Chanel Taylor, Operations Manager

Dear Séphora,Thank you for taking the time to leave a review of your recent stay.We're delighted to hear that you found our Pentalounge and the selection of drinks to your liking; it is indeed a space designed for relaxation and enjoyment. Our team is proud to offer a unique check-in experience in our Pentalounge, which reflects the modern and hybrid concept of our hotel.We regret to hear about the issues you encountered with the lighting in your room and any inconvenience this caused. We strive to maintain all facilities in perfect order and apologize if we fell short in this instance. Regarding the ambiance of our corridors, we aim to create a cozy atmosphere, and we're sorry if this was not to your preference. We also take your feedback on our service seriously and will reflect on how we can enhance our guest experience.Please rest assured that we continuously work to ensure our guests' satisfaction, and your comments are invaluable in this pursuit.All of the team hope that we may be able to see you again in the future. Kindest regards,Chanel Taylor, Operations Manager

Dear Lauren Jade, Thank you for taking the time to share your review with us.We're thrilled to hear that you found our rooms to be spacious and immaculate, reflecting our commitment to stringent cleaning procedures and comfort. It's also wonderful to know that our staff's friendliness and helpfulness stood out to you, as we strive to offer a welcoming atmosphere for all our guests. Moreover, your appreciation for the value and quality of the food served in our Pentalounge is much appreciated; we take pride in offering fresh and local cuisine that delights our visitors.We hope to see you again on a future visit.Kind regards,Chanel Taylor, Operations Manager

Dear Catrina,Thank you for taking the time to share your comments.We're delighted to hear that you found the bar and reception area to be a comfortable social hub, and it's great that our Penta Plus rooms provided you with the comfort and space you desired. Our convenient location near Louise Metro station is indeed perfect for exploring the city and accessing the ING Arena with ease. We regret to hear that your experience with our bar staff did not meet your expectations. We pride ourselves on our Pentalounge's service and will look into this matter. Additionally, while our rooms typically feature a clothes rack, we apologize if this was not properly provided in your room.We're pleased that the overall cleanliness and amenities of our hotel contributed positively to your stay, and we value your feedback on these aspects.We sincerely hope that you will return on another occasion in the future. All the best,Chanel Taylor, Operations Manager

Dear Samy, Thank you for taking the time to share your review.We're glad to read that our central location met your expectations, offering convenient access to the many sights and experiences of the city.We take note of your concerns regarding room cleanliness and hotel condition; rest assured that our daily housekeeping and stringent cleaning procedures are designed to maintain high standards. In regards to the service, we aim to provide a friendly and efficient experience, and we're sorry if we fell short this time. As for the room amenities, we appreciate your feedback and would like to highlight our commitment to comfort, featuring sustainable Zenology amenities and other conveniences.We hope the positive aspects of your stay encouraged you to explore our varied facilities, including the 24/7 Pentalounge and our well-equipped fitness center.We look forward to welcoming you back in the future.Best regards,Chanel Taylor, Operations Manager

Dear William,Thank you for taking the time to share your feedback.We're glad to hear that you found our gym well-equipped, the shower pressure to your liking, and the bed comfortable, all of which are aspects we take great pride in. We regret to hear about the unusual odours and any discomfort caused during your stay. Please rest assured that our team is committed to maintaining a clean and welcoming environment for all guests. We also offer additional pillows upon request to ensure a restful night's sleep. As for the disturbance you experienced, your safety is of utmost importance to us, and our team is available 24/7 via the WhatsApp service to assist with any concerns or requests, though we understand this should have been communicated more clearly upon your arrival. We value your feedback and while we don't offer in-room phones, we are taking your comments into consideration as we continually strive to improve the guest experience. Please accept our apologies for any delay in responding to your complaint, as it is never our intention to make our guests feel unheard.We hope you will consider staying with us again in the future. Best regards,Menno de Richemont, Regional Director Belgium

Dear Rhian,Thank you for taking the time to review your stay.Our location is one of the things we are very proud of about our hotel.We are so lucky to have such a strategic position that brings transport options to our guests and must-see attractions closer.We hope you will return for another memorable stay.Best wishes,Menno de Richemont, Regional Director Belgium

Dear Eleni,Thank you for sharing this positive review.We're thrilled to hear that our lobby provided the perfect ambiance for both work and relaxation during your stay. It is indeed designed to be a versatile space for our guests. Our team is delighted to know that you found the room cleanliness, hotel condition, service, and amenities to be exemplary. We pride ourselves on our modern, trendy, and cosy decor, as well as our commitment to providing sustainable amenities by Zenology for the comfort and convenience of our guests.We look forward to the opportunity to welcome you back for another memorable stay. Warm regards,Menno de Richemont, Regional Director Belgium

Dear Guest,Thank you for taking the time to share your feedback.We're delighted to hear that you were impressed with our hotel's condition and the service provided by our team. Our aim is to ensure every visitor enjoys a comfortable and memorable stay. Regarding the temperature in the room, we apologize if it fell short of your comfort expectations. Our rooms are indeed equipped with individual air conditioning units that allow guests to adjust the temperature to their preference. For future visits, please don't hesitate to reach out to our staff for any assistance in setting the right temperature for your room or to request extra bedding for added warmth.We hope to be able welcome you back on a future visit. Kind regards,Menno de Richemont, Regional Director Belgium

Dear Ed,Thank you for taking the time to share your feedback.We're delighted to hear that you found our room amenities satisfactory, and we hope the sustainable amenities by Zenology, our premium rain shower head, and comfortable beds enhanced your experience. We also appreciate your acknowledgment of our hotel's condition, as we strive to maintain a welcoming and stylish environment for our guests. However, we're concerned to hear about the issues you faced with housekeeping and service. Please rest assured that we have stringent cleaning procedures in place and we typically receive positive remarks about our staff's friendliness and efficiency. We regret that we missed the mark during your visit. Regarding your experience with the room cleanliness and the replenishment of coffee and milk, our team is committed to ensuring each guest has a comfortable and well-appointed room, and we apologize if this was not fully met in your case. We also take note of your comment on the request for pillows and are looking into how we can avoid such oversights in the future.The whole team hope to have the pleasure of seeing you again. Best wishes,Menno de Richemont, Regional Director Belgium

Dear Eleni,Please accept our thanks for your kind review regarding your stay.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.It would be a pleasure to welcome you back. Best wishes,Menno de Richemont, Regional Director Belgium

Dear Aimée,Thank you for your recent stay and for taking the time to leave a review.We're delighted to hear that you enjoyed the atmosphere of our hotel and found the Pentalounge and bar area to your liking. It's also great to know that our check-in process met your expectations and that you appreciated the drink voucher offered for opting out of housekeeping. Regarding your feedback on the pillows and television, we're always looking to improve our guest experience and your comments are valuable to us. While our Smart TVs offer a selection of satellite channels, we understand the importance of personalized media consumption and will keep your suggestions in mind. Additionally, we're happy to provide extra pillows upon request to ensure a comfortable night's sleep. It's wonderful to know that the size of the room and the amenities like the fridge and kettle added to the convenience of your stay. We're glad these small touches enhanced your visit.We hope to welcome you back for another enjoyable experience. Kind regards,Menno de Richemont, Regional Director Belgium

Dear Mohammad, Thank you for sharing your point of view.We are sorry we fell short in meeting some of your expectations.We would certainly like to learn more about that in a private message.We hope to be able to welcome you back in the future. Kindest regards,Menno de Richemont, Regional Director Belgium

Chère Poonam,Merci d'avoir pris le temps de partager vos impressions.Nous sommes ravis de lire que notre hôtel a répondu à toutes vos attentes et que vous avez apprécié le service.Nous espérons avoir le plaisir de vous recevoir de nouveau pour un autre séjour positif. Bien cordialement,Menno de Richemont, Regional Director Belgium

Dear David,Thank you for this kind review.We're delighted to hear that you found the rooms spacious and comfortable, which is a testament to our aim of providing a home away from home experience. It's also wonderful to know that our breakfast buffet kickstarted your day on a high note. Our Pentalounge is indeed a place for relaxation and enjoyment, and we're glad it added to your positive experience with its selection of Belgian beers and local cuisine.We look forward to having the opportunity to welcome you back in the future. Best wishes,Menno de Richemont, Regional Director Belgium

Chère Mathilde,Merci d'avoir pris le temps de partager vos impressions avec nous.Nous sommes ravis de savoir que l'atmosphère moderne et chaleureuse du Pentalounge vous a séduit, et que vous avez apprécié la compétence et l'amabilité de notre personnel. Il est toujours encourageant pour notre équipe de recevoir de tels éloges.Nous serions ravis de vous revoir pour une expérience toujours de qualité,Menno de Richemont, Regional Director Belgium

Dear Andrej,Thank you for positively reviewing your visit.We are glad you had an enjoyable stay, our team members take great pleasure in going that extra mile for our guests to make sure they have a memorable experience with us.We look forward to welcoming you again soon, Best regards,Menno de Richemont, Regional Director Belgium

Cher Adam,Merci infiniment pour votre gentille appréciation de notre établissement.Nous nous réjouissons que votre séjour ait été satisfaisant et que vous ayez apprécié la qualité de nos services et la propreté de votre chambre.Au plaisir de vous revoir très prochainement,Menno, Cluster Hotel Manager

Dear Maria,Thank you for taking the time to share your feedback,We're glad to hear that our service met your expectations. Our team strives to provide a friendly atmosphere and we're happy you noticed this effort.We understand your concerns regarding the noise from the air conditioning and apologize for any inconvenience this may have caused. Our rooms do offer individual air conditioning controls for our guests' comfort, and we regret that it did not meet your expectations. We also take note of your comments on room temperature and draftiness; please rest assured that our maintenance team is dedicated to ensuring all rooms are comfortable and well-maintained.We are committed to cleanliness and apologize if we fell short in this area. Our housekeeping team follows stringent cleaning procedures and we will reinforce these standards to ensure that all areas, including bathrooms, are spotless.We hope to be able to welcome you back for an improved stay.Kind regards,Menno, Cluster Hotel Manager

Dear Jonathan,Thank you for this positive review of your stay with us.We are thrilled to hear that you enjoyed our amazing food and appreciated the ambiance of our Pentalounge. Our team takes great pride in providing exceptional service, and we are glad that it contributed to your positive experience.We understand that our location may not be in the immediate vicinity of the old town, but we are happy to be within walking distance to many attractions, shops, and public transportation options. We apologize if the room did not exceed your expectations, but we are glad that you found it clean and spacious. We continuously strive to improve our offerings and appreciate your feedback.We hope to have the occasion to welcome you back.Best wishes,Menno, Cluster Hotel Manager

Dear Rym, We appreciate your feedback.We are very sorry that you felt our high standards were not met and regret you did not inform our team members at the time so we could have taken action.We look forward to welcoming you back. Best wishes,Menno, Cluster Hotel Manager

Dear Louisa,Thank you for taking the time to review your stay.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to welcoming you back.Best wishes,Menno, Cluster Hotel Manager

Dear Jesus,First of all I would like to thank you for the time you have taken in providing us with feedback and the nice scores you have given us !We are looking forward in welcoming you again to our hotel !#PentaYours

Dear Shane,First of all I would like to thank you for the time you have taken in providing us with feedback and the fantastic scores you have given us !We are looking forward in welcoming you again to our hotel !#PentaYours

Dear Shane,First of all I would like to thank you for the time you have taken in providing us with feedback and the fantastic scores you have given us !We are looking forward in welcoming you again to our hotel !#PentaYours

Dear Gary,First of all I would like to thank you for the time you have taken in providing us with feedback and the fantastic scores you have given us !We are looking forward in welcoming you again to our hotel !#PentaYours

Dear Kimberly ,First of all I would like to thank you for the time you have taken in providing us with feedback and the fantastic scores you have given us !We are looking forward in welcoming you again to our hotel !#PentaYours

Dear Corinne,First of all I would like to thank you for the time you have taken in providing us with feedback and the scores you have given us ! Feel free to share with us what you missed during your stay, so we can continuously improve our services !We are looking forward in welcoming you again to our hotel !#PentaYours

Dear Sally,First of all I would like to thank you for the time you have taken in providing us with feedback and the nice scores you have given us ! Feel free to share with us what you missed during your stay, so we can continuously improve our services.We are looking forward in welcoming you again to our hotel !#PentaYours

Dear Darren,First of all I would like to thank you for the time you have taken in providing us with feedback and the fantastic scores you have given us !We are looking forward in welcoming you again to our hotel !#PentaYours

Dear Margareta,First of all I would like to thank you for the time you have taken in providing us with feedback and the fantastic scores you have given us !We are looking forward in welcoming you again to our hotel !#PentaYours

Dear Sabine,First of all I would like to thank you for the time you have taken in providing us with feedback and the nice scores you have given us ! Rest assured that I have shared your comments with our Housekeeping Manager.We are looking forward in welcoming you again to our hotel !#PentaYours

Dear Sandipan,First of all I would like to thank you for the time you have taken in providing us with feedback and the fantastic scores you have given us ! We are looking forward in welcoming you again to our hotel !#PentaYours

Dear Shado,First of all I would like to thank you for the time you have taken in providing us with feedback and the fantastic scores you have given us ! We are looking forward in welcoming you again to our hotel !#PentaYours

Dear Scott,First of all I would like to thank you for the time you have taken in providing us with feedback and the fantastic scores you have given us !We are looking forward in welcoming you again to our hotel !#PentaYours

Dear David,First of all I would like to thank you for the time you have taken in providing us with feedback and the fantastic scores you have given us !We are looking forward in welcoming you again to our hotel !#PentaYours

Dear Guest,First of all I would like to thank you for the time you have taken in providing us with feedback and the scores you have given us ! We will review internally what we can do to improve isolation of each guestrooms and take appropriate actions. We are looking forward in welcoming you again to our hotel !#PentaYours

Dear Nisha,First of all I would like to thank you for the time you have taken in providing us with feedback and the nice scores you have given us ! Feel free to share with us what you missed during you stay, so we can continuously improve our services. We are looking forward in welcoming you again to our hotel !#PentaYours

Dear Serdar,First of all I would like to thank you for the time you have taken in providing us with feedback and the fantastic scores you have given us !We are looking forward in welcoming you again to our hotel !#PentaYours

Dear Amir,First of all I would like to thank you for the time you have taken in providing us with feedback and the fantastic scores you have given us ! We are looking forward in welcoming you again to our hotel !#PentaYours

Dear Alessandro,First of all I would like to thank you for the time you have taken in providing us with feedback and the fantastic scores you have given us !We are looking forward in welcoming you again to our hotel !#PentaYours

Dear ,First of all I would like to thank you for the time you have taken in providing us with feedback and the nice scores you have given us ! I have shared your comments with our Front Office - and F&B manager who will take the appropriate actions.We are looking forward in welcoming you again to our hotel !#PentaYours

Dear Alanna Jane,First of all I would like to thank you for the time you have taken in providing us with feedback and the nice scores you have given us ! Feel free to share with us what you missed during you stay, so we can continuously improve our services.We are looking forward in welcoming you again to our hotel !#PentaYours

Dear Geoff,First of all I would like to thank you for the time you have taken in providing us with feedback and the fantastic scores you have given us !We are looking forward in welcoming you again to our hotel !#PentaYours