Ratings based on 59 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
90% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Winchester, UK

Lovely hotel in convenient location

Posted Oct 21, 2014
Pros: High quality of room, large bed, quiet room with air conditioning.
Cons: Nothing I can think of really. Perhaps the breakfast could be cheaper, but I am sure this is the rate for this area of Brussels.
Location: Nice cosy restaurants, boutique shopping, nice bars with good beer selection, tram and metro stops.
My wife and I stayed here for 3 days in early October and found this hotel to be of exceptional quality. The rooms are quiet, air-conditioned and spacious. The hotel is ideally placed for nice, good value for money restaurants in the area away from the busy centre of Brussels. Although using the tram which stops just around the corner, you can be in the centre of the city in around 10 minutes. The hotel is in the south of the Louise shopping district, so is ideally placed for those searching out a boutique or two.
5 out of 5
Recommended
for Business Travelers
by Paul from Washington, DC

Superb comfort at very reasonable price

Posted Jul 29, 2014 on Hotels.com
Staff are pleasant and accommodating, rooms are spacious and well-appointed, bed extremely comfortable, bath clean and convenient (and large), fridge and coffee maker a very welcome plus! Typically too expensive most of the year, Le Châtelain drops its prices substantially in summer, making it very affordable for the business and leisure traveler. Half a block from the Av. Louise is an added attraction.
5 out of 5
Recommended
by sdg from london

Great hotel!

Posted Jul 28, 2014 on Hotels.com
great hotel for people with children - the rooms are very spacious which is always a bonus when travelling with kids
5 out of 5
Recommended
for Everyone
by A verified traveler from Manchester, UK

Le Châtelain, Brussels

Posted Jul 14, 2014
Excellent facilities, friendly and helpful staff. I would definitely recommend this hotel to anyone staying in Brussels.
4 out of 5
Recommended
for Overnight Stay Before Destination
by Nathalie

This traveler left a rating score only Posted Jun 15, 2014 on Hotels.com
5 out of 5
Recommended
for Everyone
by A verified traveler

Spring weekend in Brussels.

Posted May 20, 2014
The hotel is lovely. Good location, right off Avenue Louise. The staff were efficient. The decor is outstanding- clean, polished, well-appointed lobby and corridors. Same for the room. My room was quiet and the bed was one of the most comfortable I've ever experienced. I would definitely stay there again (if I can afford it!)
Comment from Hotel Management
May 23, 2014 by Victor Camhis, Hotel Management
Dear Guest, First of all, I would like to thank you for your time and the comment you posted concerning your stay in the Châtelain Boutique Hotel. We are glad to read that you enjoyed your visit in our hotel, your luxurious room, decorated with the finest furniture and the top-end technological equipment. The location of the hotel is indeed ideal, close to the city center and all the points of interest of the city, either by walk, bike, taxi or tram. It is always a pleasure to read that our staff’s professionalism is appreciated by our guests. We are looking forward to welcome you again during your next trip in Brussels. Best Regards Victor Camhis, General Manager
5 out of 5
Recommended
for Business Travelers
by Mike from Dorset England

Very nice comfortable hotel

Posted May 9, 2014
Pros: Nice high bed which was very comfortable and a nicely decorated room
Cons: Ensure the TV had a button which just put on the TV - less is more......
Location: Good shopping close by, nice restaurants but also an Irish pub
Great hotel, slightly out of the way but a good area. I don't understand why modern hotels now tend to get the TV to make the tea and do everything rather than enable you to easily watch TV? Breakfasts really expensive, again not abnormal. Overall a very nice place to spend the night.
Comment from Hotel Management
May 9, 2014 by Victor Camhis, Hotel Management
Dear Mike, We would like to thank you for the time and your comments concerning your stay at the Châtelain Boutique Hotel. We are glad to read that you had an excellent stay with us and that you enjoyed our location, just a few steps from the fashionable Avenue Louise, situated in the center of Brussels' entertainment, shopping and business activities. It is always a pleasure to hear when our guests enjoy the free tea and coffee facilities in their room. We would kindly like to remind you that our quality breakfast buffet contains a wide variety of bread, pastries, cereals and fresh fruit. In addition our Chef is always there for our guests for the cooked dishes. Thank you for recommending Châtelain Boutique Hotel to others and for trusting us to host your stay. We hope to have the opportunity of welcoming you back very soon in Brussels. Best regards Victor Camhis, General Manager
4 out of 5
Recommended
for Business Travelers
by A verified traveler from SW England

A hotel I recommend

Posted Apr 5, 2014
Cons: Charging for internet in rooms is a little outdated, though there is free access in public areas.
Excellent helpful knowledgeable staff. Well equipped rooms to a good standard. Facilities good. Well placed for transport. Tram around the corner.
Comment from Hotel Management
Oct 11, 2014 by Victor Camhis, Hotel Management
Dear Guest, We would like to thank you for the time and your comments regarding your stay at Hotel Châtelain. It is always a pleasure to read the feedback of our guests and to see that our staff and facilities are appreciated. We are looking forward to welcome you again during your next trip in Brussels. Best regards, Victor Camhis, General Manager
4 out of 5
Recommended
by A verified traveler

Not a 5-star hotel

Posted Mar 27, 2014 on Hotels.com
I am surprised this is rated as 5 stars. I found the room quite cold. They don't think to give you enough bedding, so I had to ask for extra blanket. Breakfast is very expensive.
Comment from Hotel Management
Jun 7, 2014 by Victor Camhis, Hotel Management
Dear Guest, We would like to thank you for the time and your comments regarding your stay at Hotel Châtelain. We apologize for the inconveniences and it is with a great attention that we have taken into account your comments and feedback. Be sure that we gave the information to the concerned departments. We sincerely hope to welcome you back and show you what our hotel can really offer. Best regards, Victor Camhis, General Manager
4 out of 5
Recommended
for Business Travelers
by A verified traveler

This traveler left a rating score only Posted Mar 7, 2014 on Hotels.com