“Not the best, not the worst.”

I stayed at this hotel for 4 nights along with a friend. Also, two other friends were in another room. Our room, #56, was alright. It was quite large and the two twin beds were comfortable. There was a lot of mold on the exterior wall, that was unpleasant. Our friends were in #54 and their room was quite dreadful. The first thought upon walking in was "dorm room". It had one window with a ladder to access it. There was one outlet that was near the door so it wasn't useable from the bathroom. The water faucet stayed on the entire time. The front desk staff wasn't helpful at all. We went to happy hour one night and each had a drink, "buy one get one free". We were charged for all the drinks. The hotel has a lot of stairs, difficult to get luggage up them.

“Fair/Average”

Cons: old hotel, musty, no AC in Exec Double; classic rooms have AC. (In pm, room was sunny-hot in Sept.) Pros: staff-Maelle & our nice maid-breakfast & location. Cost not justified in our opinion. Public areas are pretty; breakfast room cheery, but cost should be lower for this level. Our room-3rd floor-was large, but showed age. Bathroom spacious, but also old; needed help. One of the tall windows would not close, and with the damp, moisture collected; so had nicotine (dirt?). There was a safe, in-room minibar/fridge (great) and high ceilings but curtains were oppressive and a bit soiled. Flatscreen TV. But room was fatigued, with beds like spongy foam; & floor had rundown carpet. Room faced Rue Veydt, with am/pm racket (US students opposite+construction = earplugs); interior rooms quieter. Staff allowed us to store luggage until check-in (check-in was tedious), & they called a cab for us; internet, while pricey, was fine at public space. Despite issues, hotel (our least fave part of trip) didn't dampen love for Belgium or Brussels. Maybe for a night OK, but best to get a diff place for longer stays, tho anywhere near Avenue Louise is a great base.

“Good value”

The staff was very accomodating.... The bathroom was missing a mirror that did cause a slight inconvenience.

“Small friendly hotel in a great location...”

Hotels location is good, about a 7 minute walk from the metro station, which is ideal if you travel by Eurostar (it's 3 stops from the Eurostar Station). In addition, its a 2 minute walk from the tram line, which will take you to Grand Place in about 10 minutes. Some good local bars to the south of Avenue Louise, about a 10 minute walk and plenty of choice of eating places. The Hotel itself had very frinedly staff and the breakfast was good. Our Double room was quite small, but had a decent bathroom, however, it could have done with a good lick of paint. Overall, a good location, would reccomend as a ideal base if you dont mind a bit of shabby chic! Very reasonably priced, so i guess you get what you pay for!!

“Fawlty Towers”

Hotel reception staff were nonchalant upon arrival, and initially could find no record of our (pre-paid) booking. I felt very unwelcome from the moment I arrived. There was no warmth to the welcome and the staff seemed very much in need of customer service training. When I arrived I noticed in the room-brochure, that travel adaptors were available upon request; however when I went to reception to ask for one, the staff were, once again completely disinterested and frankly rude, literally shrugging there shoulders and pouting when I politely asked. The room was small, and had bad staining on the wall which appeared to be from a leaking air-conditiong unit. The heater was on full blast and felt stuffy. The mattress was very soft and I woke up with back pain which almost never happens to me (I'm in my 20's). The bathroom was clean, but smelt very damp and mouldy. Condiments were basic to say the least; school tracing paper, shall we say. Breakfast was of good quality and well stocked, with the exception of the cooked breakfast (eggs, bacon etc) which had run out by 9am, an hour before breakfast time was finishing. The area is fairly convenient, though it is a fair walk to Louise Metro station. I was not expecting a palace from the rates I had paid, though I have stayed in many 3* hotels before, which have all provided better quality of service and accommodation,

“3 stars???hmmm..that is generous.”

*The "bar" as advertised did not exist. There was a shelf like thing w/ 2 stools in front of it but nothing or nobody behind it the entire time we were there. * The only area with a computer and internet access was occupied all morning one day for a meeting so guests were not able to use it. * Forget about trying to get a converter, currency exchange, or area advice from the front desk.

“Not impressed”

'Cottage' room was extremely small and very noisy, overlooking the front of the hotel, and was very hot. The only way to try and cool it was to open the window, which increased the noise. Poor bathroom, no space

“Unhappy Staff”

The Staff were less than amiable, and often acknowledged requests and greetings with a grunt. The room was clean, however there was a constant battle to obtain more than one towel (two people paid for the room), and replacement toilet rolls. Carpet had several burns, the roof exhibited stains from previous leaks, and the bathroom was a throw back from the 60's. However the room was clean and tidy, and one of the cheaper hotels available. Perhaps marked up with 1 star to many.

“Never ever stay here.”

I have no idea how this hotel has any good reviews. First it has no elevator, so plan on hoofing your bag up a lot of stairs. The rooms are not very clean and the hotel is in dire need of work. The surrounding area is not very nice and the restaurants that are close by are not very good. The staff at the hotel is not very friendly or helpful. I purchased a space for my rental car while I was there and everythime I went to park there a hotel staffers car was in the way. I had to go track someone down to move their car so I could park in the sapce I was paying 15 euro a day for. Stay anywhere in Brussels but here.