Reception

Reviews of Martin's Brussels EU

4 out of 5
Martin's Brussels EU
Boulevard Charlemagne 80, Brussels

Reviews

8.4

Very Good

Rating 10 - Excellent. 260 out of 649 reviews" "
Rating 8 - Good. 290 out of 649 reviews" "
Rating 6 - Okay. 75 out of 649 reviews" "
Rating 4 - Poor. 14 out of 649 reviews" "
Rating 2 - Terrible. 10 out of 649 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Rok

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wery nice place and nice stuff, everything clean and kind
Stayed 3 nights in Feb 2024

10/10 Excellent

Kohnwilai

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities

8/10 Good

Sean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

10/10 Excellent

sheila

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The location of this hotel was fabulous and the convenience was excellent. They were friendly and helpful and the restaurant was good.
Stayed 4 nights in Nov 2023

10/10 Excellent

Shauna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel near EU headquarters and 20 minute walk to downtown.
Stayed 2 nights in May 2023
Response from Valerio on May 26, 2023
Dear Shauna, thanks for your feedback: we're glad you enjoyed your stay! One of the "plus" of our hotel is that, although not situated in the touristic center of Brussel, it has the underground station a few steps from the entrance: it just takes10 minutes to reach the grand place and 20 minutes to the airport!Best regards - Valerio Pera - Shift Leader - Martin's Brussels EU

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Staff friendly and helpful. Only thing I did not care for was that I had to ask for regular coffee. Only had decaf in room. Was told initially that they only had decaf.
Stayed 1 night in May 2023
Response from Valerio on May 26, 2023
Dear Jeffrey, thanks for your feedback: we're glad you enjoyed your stay! We're happy our reception staff could help you to find some more regular coffee for your room!Best regards - Valerio Pera - Shift Leader - Martin's Brussels EU

4/10 Poor

Katherine

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities
Double room was requested at time of booking, but ended up being single beds
Stayed 1 night in Apr 2023
Response from Valerio Pera - Shift Leader - Martin's Brussels EU on May 3, 2023
Dear Katherine,thanks for your feedback!We're sorry about this issue: we'll investigate to understand how it could happen.Best regards

10/10 Excellent

Jin

Liked: Cleanliness, staff & service, amenities
This hotel is perfect! Really good convenience and all staff have professional attitude. I will visit here again absolutely.
Stayed 2 nights in Apr 2023
Response from Valerio Pera - Shift Leader on Apr 14, 2023
Dear Martin,thanks for your feedback, I just transferred your nice words to the reception team!.We truly hope to welcome you back here, or in any other Martin's hotel alla around Belgium!

10/10 Excellent

Jaime

Stayed 1 night in Mar 2023

10/10 Excellent

Paul

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Five Day Business Trip
Five day business trip. Excellent location near Shuman Circle in EU Commission area. Easy access to Metro, Airport Bus, many Pubs and Restaurants close by. Breakfast buffet is excellent, room and bed were very comfortable, quiet, good temperature control. Furniture is fine, but somewhat spartan (tables with legs, very few drawers).
Stayed 5 nights in Dec 2022
Response from Valerio on Dec 31, 2022
Dear Paul,thanks for your feedback!We'll be glad to host you once again in our hotel!Best regardsValerio Pera - Shift Leader - Martin's Brussels EU

10/10 Excellent

Jaime

Stayed 2 nights in Dec 2022
Response from Valerio Pera on Jan 28, 2023
Dear Jamie, thanks for your feedback!I'll be glad to share your feedback with our staff!Best regardsValerio PeraShift LeaderMartin's Brussels EU

10/10 Excellent

Mark

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
convenient
Response from Valerio Pera on Jan 28, 2023
Dear Mark, thanks for your feedback!We hope to welcome you back as soon as possible!best regardsValerio Pera Shift LeaderMartin's Brussels EU

10/10 Excellent

gary

Liked: Cleanliness, staff & service, room comfort
Wonderful hotel
Lovely hotel in a quiet location in the European quarter , 200 metres from the metro line giving you easy access to all the tourist attractions. Nothing was to much trouble for the staff who were all so welcoming. Would definitely stay here again if I returned to Brussels.
Stayed 3 nights in Sep 2022

10/10 Excellent

Wei

Stayed 1 night in Jun 2022

10/10 Excellent

Akiko

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect place to stay in Bruxelles. Easy to go everywhere, many restaurants, high quality room and peaceful place to relax.
Stayed 1 night in Jul 2022

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was great!
Stayed 2 nights in Jun 2022

10/10 Excellent

Rania

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff very nice
Stayed 3 nights in May 2022

10/10 Excellent

Cristina

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021
Response from Raphaël on Jul 6, 2021
Merci pour votre revue. Nous sommes ravis que votre séjour ce soit bien passé. Cordialement,

10/10 Excellent

Gajan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Walking distance to the European Commission
The hotel is conveniently located near the European Commission. A 2 minute walk and one finds them self standing in front of the main entrance. Alot of food options on your door step when staying here.
Stayed 2 nights in Feb 2020

8/10 Good

Andrew

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2020
Response from Omar on Jan 23, 2020
Dear Andrew, First of all, we would like to thank you for your interest in Martin’s Hotels and more particularly in hotel Martin’s Brussels EU. Thank you for your feed-back The Martin’s Brussels EU team is looking forward to welcoming you soon! Kind regards, Omar

10/10 Excellent

Reynir

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020
Response from Omar on Jan 23, 2020
Dear Reynir, First of all, we would like to thank you for your interest in Martin’s Hotels and more particularly in hotel Martin’s Brussels EU. Thank you for your feed-back. The Martin’s Brussels EU team is looking forward to welcoming you soon! Kind regards, Omar

6/10 Okay

Dariusz

Business traveler
Liked: Cleanliness, room comfort
Breakfast was not good, except for tea.
Stayed 1 night in Jan 2020
Response from Omar on Jan 23, 2020
Dear Dariusz, First of all, we would like to thank you for your interest in Martin’s Hotels and more particularly in hotel Martin’s Brussels EU. Thank you for your feed-back. The Martin’s Brussels EU team is looking forward to welcoming you soon! Kind regards, Omar

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very easy to find and choice of restaurants to eat nearby.
Stayed 1 night in Nov 2019
Response from Omar on Dec 16, 2019
Dear Guest, we thank you for your feed-back. Hope to welcome you in Martins Brussels EU soon.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, modern, good facilities, good breakfast, jacuzzi bath, close to EU, about 8euro taxi to centre/cathedrale area Staff at check in didn’t explain where breakfast was/that it was included, you get a free guided tour of EU - available every Sunday at 10am - you have to prebook this with reception at least 24 hrs prior - posters don’t tell you this and staff didn’t mention it on check in so missed out on it as noticed it too late! Room had a fridge but it didn’t work - no instructions either so unsure if I was working it wrong or just not working.. Shower very cold first morning but fine after that
Stayed 2 nights in Oct 2019
Response from Omar on Oct 28, 2019
Dear Madam, Sir, First, we would like to thank you for your interest in Martin’s Hotels and more particularly in hotel Martin’s Brussels EU. We are happy that you enjoyed your stay. The Martin’s Brussels EU team is looking forward to welcoming you soon! Kind Regards, Omar

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is very considerate, friendly and helpful. Nice room and facilities.
Stayed 2 nights in Jul 2019
Response from Equipe réception on Aug 27, 2019
Merci de votre séjour dans notre établissement. Nous apprécions vos commentaires!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel which is very clean, friendly staff and has everything you need! The hotel is in an excellent quiet location with good transport links! Breakfast at the hotel is also very good
Stayed 2 nights in Aug 2019
Response from Equipe réception on Aug 29, 2019
Merci de votre séjour dans notre établissement. Nous apprécions vos commentaires!

8/10 Good

Monica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Martins
Overnight stay Very comfortable Breakfast a tad expensive
Stayed 1 night in Aug 2019
Response from Noémie on Aug 13, 2019
Dear Monica, Thank you for your great review! For your next stay, do not hesitate to book including breakfast for better conditions. We do hope to welcome you soon again! With Kind Regards

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in Aug 2019
Response from Noémie on Aug 12, 2019
Dear, Thank you for your kind review! We do hope to welcome you soon again!

10/10 Excellent

Hussain

Stayed 3 nights in Aug 2019

8/10 Good

Verified traveler

Liked: Property conditions & facilities
Stayed 1 night in Aug 2019
Response from Noémie on Aug 10, 2019
Dear Sir, Madam, Thank you for your kind review. We do hope to welcome you soon again! With kind Regards

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff very helpful ideal location rooms clean and tidy
Stayed 5 nights in Jul 2019
Response from Noémie on Aug 9, 2019
Thank you for your kind review! We do hope to welcome you soon again. With Kind Regards

8/10 Good

Donald

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Martin’s Brussels is nice and close to a station, and is in a nice quiet street. The room was comfortable, if a little on the small side. The reception staff were very elpful.
Stayed 4 nights in Jul 2019
Response from Noémie on Aug 9, 2019
Dear Donald, Thank you for your great review! It will be a pleasure to share it with the team. We do hope to welcome you soon again.

8/10 Good

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2019
Response from Noémie on Jul 29, 2019
Dear Rebecca, Thank you for your great review! We do hope to welcome you soon again! With kind Regards

8/10 Good

Verified traveler

Stayed 1 night in Jul 2019
Response from Noémie on Jul 18, 2019
Dear Sir, Madam, Thank you for your kind review. We do hope to welcome you soon again! With Kind Regards

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
location ideal for meetings and central. Food was not served after 10pm
Stayed 1 night in Jun 2019
Response from Omar on Jul 7, 2019
Dear Madame, Sir, First, we would like to thank you for your interest in Martin’s Hotels and more particularly in hotel Martin’s Brussels EU. We thank you for your feed back. The Martin’s Brussels EU team is looking forward to welcoming you soon! Kind Regards, MBEU Team

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall nice hotel
Nice ambiance in lobby area. Classic rooms modern and clean but quite small. Good breakfast.
Stayed 2 nights in Jun 2019
Response from Noémie on Jun 20, 2019
Dear Sir, Madam, Thank you for your kind comments! We do hope to welcome you soon again. With Kind Regards

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to Schumann metro station. Pleasant colleagues on reception at check in and check out.
Stayed 1 night in Jun 2019
Response from Noémie on Jun 18, 2019
Dear Sir, Madam, Many thanks for your kind comments. We do hope to welcome you soon again!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2019
Response from Noémie on Jun 11, 2019
Dear Sir, Madam, Thank you for your kind review. We do hope to welcome you soon again! With Kind Regards

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, clean room and easily accessible to public transport to see all the sights.
Stayed 1 night in Jun 2019
Response from Noémie on Jun 11, 2019
Dear Sir, Madam, Many thanks for your great review! We do hope to welcome you soon again! With Kind Regards

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019
Response from Noémie on May 14, 2019
Dear Sir, Madam, Thank you for your kind Review. We do hope to welcome you soon again

6/10 Okay

Pamela

Disliked: Cleanliness, room comfort
The carpet was very dirty especially by the door. The magnifying mirror by the sink was very difficult to move up and down; I am short. In spite of my clearly leaving towels unused, all were replaced, contrary to your eco-policy. I was surprised to find the restaurant and room service not available on a Friday evening. Staff had to replace the kettle 4 times before finding one that worked. The original one would not shut off, so that the handle became scalding hot and impossible to pick up, to remove from the stand.
Stayed 3 nights in Mar 2019
Response from Noémie on Mar 20, 2019
Dear Pamela, Thank you for having taken the time to give us your opinion on your stay. We will work hard to improve these points, and do hope we will have the occasion to welcome you soon again. With kind Regards

8/10 Good

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Martin's Brussels Hotel
The Martin's Brussels hotel being right next to the EU is focused at business people. The room was comfy and had plenty of space, also easy to work in the room . The only down side was the shower over the side of the bath, ok if you are 5ft tall and slim. Anything outside of that and it is a challenge. There was a good choice for breakfast, and the evening meal was very tasty and well presented.
Stayed 2 nights in Jan 2019
Response from Noémie on Jan 22, 2019
Dear Jeremy, Thank you for your kind review. We do take good note of your suggestion concerning the shower, to improve our services in the near future. We do hope to welcome you soon again! With kind Regards

8/10 Good

Eurico

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019
Response from Noémie on Jan 16, 2019
Dear Eurico, Thank you for your kind review. We do hope to welcome you soon again! With Kind Regards

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very smart and clean modern hotel, close to the European commission and Schuman metro/railway station. Room was compact but comfortable, bathroom had a bath with shower overhead. Buffet breakfast is very nice, and was a good start to the day. Only small criticism is 2 single duvets on a double bed and no soapdish in the bathrooms
Stayed 3 nights in Dec 2018
Response from Noémie on Jan 11, 2019
Dear Sir,Madam, Thank you for your kind review. I also take note of your suggestions, to work on them. We do hope to welcome you soon again. With Kind Regards

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was slightly smaller than expected and you can hear the traffic outside slightly however, the staff were all lovely & the hotel was very nice. Would recommend this for a couple nights stay:)
Stayed 1 night in Dec 2018
Response from Noémie on Dec 13, 2018
Dear Sir, Madam, Thank you for your kind review. It will be a pleasure to share this with the staff. We have replaced all windows on street side this summer, so I will need to check with the technician why we can still hear the sound in one room. Thank you for having pointed this out to my attention. We do hope to welcome you soon again. With Kind Regards

6/10 Okay

Bengt

I think it was quite good. I have travelled a lot during my life and there is certain things that I want to be able to rate an hotel as good or average. The first thing I want to say is that today it is important for a good hotel to have a decent gym. You have a gym but it is to small. We were 3 people up there in the morning and it felt crowded. Breakfast is very good. Top rate. But why is it not included in the price. In Sweden the breakfast is usually always included in the price, but I have experienced that in Brussel it is not in many cases. Otherwise it was a good stay.
Stayed 2 nights in Nov 2018
Response from Noémie on Dec 3, 2018
Dear Bengt, Thank you for your kind review. It is possible to book with a breakfast included rate. When you book, both should be available. We are also working on how we can re-arrange the fitness room, so thank you for your suggestion. We do hope to welcome you soon again. With Kind Regards

8/10 Good

Joanne

Everything OK but I think €320 is too much money for what was offered.
Stayed 1 night in Nov 2018
Response from Noémie on Dec 3, 2018
Dear Joanne, Thank you for your kind review. Rates may indeed vary, depending on the room categories that are left. We do hope to welcome you soon again. With Kind Regards

8/10 Good

Verified traveler

Stayed 2 nights in Oct 2018
Response from Noémie on Oct 15, 2018
Dear Sir, Madam, Thank you for your kind review. We do hope to welcome you soon again. With kind Regards

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quite close to the station
the room was fairly new and comfortable, has a bathtub with jacuzzi, a very comfortable stay. Wifi was limited though.
Stayed 1 night in Sep 2018
Response from Noémie on Sep 25, 2018
Dear Sir, Madam, Thank you for your kind review. We do hope to welcome you soon again! With Kind Regards