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Great hotel near EU headquarters and 20 minute walk to downtown.
Shauna
Stayed 2 nights in May 2023
Response from Valerio on May 26, 2023
Dear Shauna, thanks for your feedback: we're glad you enjoyed your stay! One of the "plus" of our hotel is that, although not situated in the touristic center of Brussel, it has the underground station a few steps from the entrance: it just takes10 minutes to reach the grand place and 20 minutes to the airport!Best regards - Valerio Pera - Shift Leader - Martin's Brussels EU
Great location. Staff friendly and helpful.
Only thing I did not care for was that I had to ask for regular coffee. Only had decaf in room. Was told initially that they only had decaf.
Jeffrey
Stayed 1 night in May 2023
Response from Valerio on May 26, 2023
Dear Jeffrey, thanks for your feedback: we're glad you enjoyed your stay! We're happy our reception staff could help you to find some more regular coffee for your room!Best regards - Valerio Pera - Shift Leader - Martin's Brussels EU
4/10 Poor
Katherine
Business traveler
Apr 27, 2023
Liked: Staff & service
Disliked: Property conditions & facilities
Double room was requested at time of booking, but ended up being single beds
Katherine
Stayed 1 night in Apr 2023
Response from Valerio Pera - Shift Leader - Martin's Brussels EU on May 3, 2023
Dear Katherine,thanks for your feedback!We're sorry about this issue: we'll investigate to understand how it could happen.Best regards
10/10 Excellent
Jin
Apr 10, 2023
Liked: Cleanliness, staff & service, amenities
This hotel is perfect!
Really good convenience and all staff have professional attitude.
I will visit here again absolutely.
Jin
Stayed 2 nights in Apr 2023
Response from Valerio Pera - Shift Leader on Apr 14, 2023
Dear Martin,thanks for your feedback, I just transferred your nice words to the reception team!.We truly hope to welcome you back here, or in any other Martin's hotel alla around Belgium!
Five day business trip. Excellent location near Shuman Circle in EU Commission area. Easy access to Metro, Airport Bus, many Pubs and Restaurants close by. Breakfast buffet is excellent, room and bed were very comfortable, quiet, good temperature control. Furniture is fine, but somewhat spartan (tables with legs, very few drawers).
Paul
Stayed 5 nights in Dec 2022
Response from Valerio on Dec 31, 2022
Dear Paul,thanks for your feedback!We'll be glad to host you once again in our hotel!Best regardsValerio Pera - Shift Leader - Martin's Brussels EU
10/10 Excellent
Jaime
Dec 8, 2022
Jaime
Stayed 2 nights in Dec 2022
Response from Valerio Pera on Jan 28, 2023
Dear Jamie, thanks for your feedback!I'll be glad to share your feedback with our staff!Best regardsValerio PeraShift LeaderMartin's Brussels EU
Dear Mark, thanks for your feedback!We hope to welcome you back as soon as possible!best regardsValerio Pera Shift LeaderMartin's Brussels EU
10/10 Excellent
gary
Sep 6, 2022
Liked: Cleanliness, staff & service, room comfort
Wonderful hotel
Lovely hotel in a quiet location in the European quarter , 200 metres from the metro line giving you easy access to all the tourist attractions. Nothing was to much trouble for the staff who were all so welcoming. Would definitely stay here again if I returned to Brussels.
The hotel is conveniently located near the European Commission. A 2 minute walk and one finds them self standing in front of the main entrance. Alot of food options on your door step when staying here.
Dear Andrew,
First of all, we would like to thank you for your interest in Martin’s Hotels and more particularly in hotel Martin’s Brussels EU.
Thank you for your feed-back
The Martin’s Brussels EU team is looking forward to welcoming you soon!
Kind regards,
Omar
Dear Reynir,
First of all, we would like to thank you for your interest in Martin’s Hotels and more particularly in hotel Martin’s Brussels EU.
Thank you for your feed-back.
The Martin’s Brussels EU team is looking forward to welcoming you soon!
Kind regards,
Omar
6/10 Okay
Dariusz
Business traveler
Jan 11, 2020
Liked: Cleanliness, room comfort
Breakfast was not good, except for tea.
Dariusz
Stayed 1 night in Jan 2020
Response from Omar on Jan 23, 2020
Dear Dariusz,
First of all, we would like to thank you for your interest in Martin’s Hotels and more particularly in hotel Martin’s Brussels EU.
Thank you for your feed-back.
The Martin’s Brussels EU team is looking forward to welcoming you soon!
Kind regards,
Omar
Clean, modern, good facilities, good breakfast, jacuzzi bath, close to EU, about 8euro taxi to centre/cathedrale area
Staff at check in didn’t explain where breakfast was/that it was included, you get a free guided tour of EU - available every Sunday at 10am - you have to prebook this with reception at least 24 hrs prior - posters don’t tell you this and staff didn’t mention it on check in so missed out on it as noticed it too late! Room had a fridge but it didn’t work - no instructions either so unsure if I was working it wrong or just not working..
Shower very cold first morning but fine after that
Verified traveler
Stayed 2 nights in Oct 2019
Response from Omar on Oct 28, 2019
Dear Madam, Sir,
First, we would like to thank you for your interest in Martin’s Hotels and more particularly in hotel Martin’s Brussels EU.
We are happy that you enjoyed your stay.
The Martin’s Brussels EU team is looking forward to welcoming you soon!
Kind Regards,
Omar
Great hotel which is very clean, friendly staff and has everything you need! The hotel is in an excellent quiet location with good transport links! Breakfast at the hotel is also very good
Verified traveler
Stayed 2 nights in Aug 2019
Response from Equipe réception on Aug 29, 2019
Merci de votre séjour dans notre établissement. Nous apprécions vos commentaires!
Overnight stay
Very comfortable
Breakfast a tad expensive
Monica
Stayed 1 night in Aug 2019
Response from Noémie on Aug 13, 2019
Dear Monica,
Thank you for your great review!
For your next stay, do not hesitate to book including breakfast for better conditions.
We do hope to welcome you soon again!
With Kind Regards
8/10 Good
Verified traveler
Aug 11, 2019
Liked: Cleanliness, staff & service, amenities
Verified traveler
Stayed 2 nights in Aug 2019
Response from Noémie on Aug 12, 2019
Dear,
Thank you for your kind review!
We do hope to welcome you soon again!
10/10 Excellent
Hussain
Aug 11, 2019
Hussain
Stayed 3 nights in Aug 2019
8/10 Good
Verified traveler
Aug 9, 2019
Liked: Property conditions & facilities
Verified traveler
Stayed 1 night in Aug 2019
Response from Noémie on Aug 10, 2019
Dear Sir, Madam,
Thank you for your kind review.
We do hope to welcome you soon again!
With kind Regards
Martin’s Brussels is nice and close to a station, and is in a nice quiet street. The room was comfortable, if a little on the small side. The reception staff were very elpful.
Donald
Stayed 4 nights in Jul 2019
Response from Noémie on Aug 9, 2019
Dear Donald,
Thank you for your great review! It will be a pleasure to share it with the team.
We do hope to welcome you soon again.
location ideal for meetings and central.
Food was not served after 10pm
Verified traveler
Stayed 1 night in Jun 2019
Response from Omar on Jul 7, 2019
Dear Madame, Sir,
First, we would like to thank you for your interest in Martin’s Hotels and more particularly in hotel Martin’s Brussels EU.
We thank you for your feed back.
The Martin’s Brussels EU team is looking forward to welcoming you soon!
Kind Regards,
MBEU Team
Dear Sir, Madam,
Thank you for your kind Review.
We do hope to welcome you soon again
6/10 Okay
Pamela
Mar 17, 2019
Disliked: Cleanliness, room comfort
The carpet was very dirty especially by the door. The magnifying mirror by the sink was very difficult to move up and down; I am short. In spite of my clearly leaving towels unused, all were replaced, contrary to your eco-policy. I was surprised to find the restaurant and room service not available on a Friday evening. Staff had to replace the kettle 4 times before finding one that worked. The original one would not shut off, so that the handle became scalding hot and impossible to pick up, to remove from the stand.
Pamela
Stayed 3 nights in Mar 2019
Response from Noémie on Mar 20, 2019
Dear Pamela,
Thank you for having taken the time to give us your opinion on your stay.
We will work hard to improve these points, and do hope we will have the occasion to welcome you soon again.
With kind Regards
The Martin's Brussels hotel being right next to the EU is focused at business people. The room was comfy and had plenty of space, also easy to work in the room . The only down side was the shower over the side of the bath, ok if you are 5ft tall and slim. Anything outside of that and it is a challenge. There was a good choice for breakfast, and the evening meal was very tasty and well presented.
Jeremy
Stayed 2 nights in Jan 2019
Response from Noémie on Jan 22, 2019
Dear Jeremy,
Thank you for your kind review.
We do take good note of your suggestion concerning the shower, to improve our services in the near future.
We do hope to welcome you soon again!
With kind Regards
Very smart and clean modern hotel, close to the European commission and Schuman metro/railway station.
Room was compact but comfortable, bathroom had a bath with shower overhead. Buffet breakfast is very nice, and was a good start to the day.
Only small criticism is 2 single duvets on a double bed and no soapdish in the bathrooms
Verified traveler
Stayed 3 nights in Dec 2018
Response from Noémie on Jan 11, 2019
Dear Sir,Madam,
Thank you for your kind review.
I also take note of your suggestions, to work on them.
We do hope to welcome you soon again.
With Kind Regards
Room was slightly smaller than expected and you can hear the traffic outside slightly however, the staff were all lovely & the hotel was very nice. Would recommend this for a couple nights stay:)
Verified traveler
Stayed 1 night in Dec 2018
Response from Noémie on Dec 13, 2018
Dear Sir, Madam,
Thank you for your kind review. It will be a pleasure to share this with the staff.
We have replaced all windows on street side this summer, so I will need to check with the technician why we can still hear the sound in one room. Thank you for having pointed this out to my attention.
We do hope to welcome you soon again.
With Kind Regards
6/10 Okay
Bengt
Nov 29, 2018
I think it was quite good. I have travelled a lot during my life and there is certain things that I want to be able to rate an hotel as good or average. The first thing I want to say is that today it is important for a good hotel to have a decent gym. You have a gym but it is to small. We were 3 people up there in the morning and it felt crowded.
Breakfast is very good. Top rate. But why is it not included in the price. In Sweden the breakfast is usually always included in the price, but I have experienced that in Brussel it is not in many cases. Otherwise it was a good stay.
Bengt
Stayed 2 nights in Nov 2018
Response from Noémie on Dec 3, 2018
Dear Bengt,
Thank you for your kind review.
It is possible to book with a breakfast included rate.
When you book, both should be available.
We are also working on how we can re-arrange the fitness room, so thank you for your suggestion.
We do hope to welcome you soon again.
With Kind Regards
8/10 Good
Joanne
Nov 27, 2018
Everything OK but I think €320 is too much money for what was offered.
Joanne
Stayed 1 night in Nov 2018
Response from Noémie on Dec 3, 2018
Dear Joanne,
Thank you for your kind review.
Rates may indeed vary, depending on the room categories that are left.
We do hope to welcome you soon again.
With Kind Regards
8/10 Good
Verified traveler
Oct 11, 2018
Verified traveler
Stayed 2 nights in Oct 2018
Response from Noémie on Oct 15, 2018
Dear Sir, Madam,
Thank you for your kind review.
We do hope to welcome you soon again.
With kind Regards