Ratings based on 833 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
92% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from Cheadle, Cheshire, England

Good but could be so much more!

Posted Oct 20, 2014
Very good location, beautiful decor (in parts of the hotel), needs some modernising and upgrading in places. To have no tea or coffee making facilities in the room was really disappointing. Most of the staff were very polite and courteous.
3 out of 5
Recommended
for Everyone
by A verified traveler

Hotel was nice room was ok

Posted Oct 18, 2014
Staff we're very friendly would stay again but different room
5 out of 5
Recommended
for Everyone
by A verified traveler from Dhahran, Saudi Arabia

Excellent Stay

Posted Oct 14, 2014
Great Hotel. Great location. Great town. The rooms are very comfortable and large enough.
3 out of 5
by A verified traveler from Birmingham, UK

A good hotel spoilt by some bad customer service

Posted Oct 7, 2014
Pros: Location is good. Breakfast was a broad selection off a buffet style service. The beds were very comfortable and large.
Cons: Service in the bar was frankly appalling. Slow, forgetful and at times rude when challenged about issues.
Location: The Opera house and Grand Place are within 10 minutes walk as is the old fish market area restaurants. The metro is within 50m of the entrance.
Set within easy walking distance of all of central Brussels this is a stylish Art Deco hotel not far from anywhere. There is an old world charm to the reception and entrance area including the period elevator (newer ones also available) in the lobby. There is an extensive street Cafe frontage and other salons, which in our stay were closed for private functions. The rooms were spacious and well maintained.
5 out of 5
Recommended
for Everyone
by A verified traveler from norwich

Elegant hotel centrally situated

Posted Oct 7, 2014
Pros: Just about everything.
Cons: Re opening the main Restaurant
Location: A couple of hundred metres from Grand Place.Close to museums the palace and right on the Metro.Perfect.
For the sixth time of staying here the experience was as good as ever.I will be going back next year.
4 out of 5
Recommended
for Everyone
by A verified traveler from Oxford, UK

Lovely hotel in a perfect location

Posted Sep 30, 2014
Pros: The location is perfect. The cafe, bar and restaurants were really nice and the food was good. The character lift is brilliant!!
Cons: Be more aware of booking details when booking through Expedia.
Location: The hotel is right in the middle of all the main sights of Brussels. Easy access to taxi's, the metro, buses etc. Shops, cafes and restaurants near by
The hotel is a perfect location for exploring Brussels. Close to shops, cafes, the metro, Grand Place and more. The staff were friendly and helpful throughout. Although extremely old the rooms and decor are of a good standard. We were upgraded to a junior suite which was really nice. Would recommend to anyone. Only slight problems. Initially told our breakfast was not included and would be 47 euro each day, luckily a different member of staff sorted this out on the second day. First time we used the Metropole cafe we ordered drinks but left after waiting ages and not getting our drinks or being able to order food. The subsequent times were fine though.
2 out of 5
by A verified traveler

Shabby room in a glorious building

Posted Sep 26, 2014
Pros: Location was great
Cons: Rooms very poor & carpet dirty. There was no overhead shower (only hand held in a tub), no ironing board & no tea & coffee making facilities.
Location: In the centre of Brussels so most things were within walking distance. In the next street to the main shopping street.
The room was so shabby & uninviting in stark contrast to the glorious lobby & public spaces. We were very disappointed with the poor quality of the room. Service in the restaurant was also very poor.
3 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel right in the centre of Brussels

Posted Sep 23, 2014
Staff was polite and helpful. Hotel comfortable and clean but needs a bit refurbishing.
3 out of 5
Recommended
for Everyone
by A verified traveler from SW England

Good hotel with character

Posted Sep 20, 2014
Pros: Art deco entrance area
Cons: Some staff greet you politely and warmly but others ignore you. Tea and coffee facilities in room would be great.
Location: Very central just near shopping area of Rue Neuve.
Lovely art deco entrance hall and room was better than expected. Only gripe was no facilities to make tea and coffee. Why not?
4 out of 5
Recommended
for Business Travelers
by A verified traveler

4 night romantic break

Posted Sep 16, 2014
Pros: Stylish surroundings., large room with big bathroom and a deep bath
Cons: better view from bedroom window
Location: lots to do in Brussels. Well placed for visiting Ghent, Bruges and Flanders field for WW1 tour
Full of character. beautiful lobby and pleasant dining room