The staff at the hotel are amazing - full marks, they alone would be enough to encourage me to come back and stay
. One or two small things are worth knowing the rooms are quite dark at night, there are several lights but they are all low wattage which leaves much of the room in shadow including shelves. It would be great if they included one really bright light as an option to illuminate the whole room, especially if like me you were using it for work, not the atmosphere. Some rooms are "between" lift floors, there are around 10 steps or so, but if that is an issue make sure you let them know.
There is a tram line about 2 minutes away and you can buy a day ticket at the stop for 8 euros per day. Whilst not especially close to the Grand Place or other sights, they are not difficult to get to