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Reviews of Neufchatel Belgian Hotel

3 out of 5
Neufchatel Belgian Hotel
Rue de Neufchatel 34, Brussels

Reviews

8.8

Excellent

Rating 10 - Excellent. 253 out of 538 reviews" "
Rating 8 - Good. 224 out of 538 reviews" "
Rating 6 - Okay. 47 out of 538 reviews" "
Rating 4 - Poor. 7 out of 538 reviews" "
Rating 2 - Terrible. 7 out of 538 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Lewis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely little hotel and great value for the price.
Stayed 1 night in Mar 2024

10/10 Excellent

Philippe

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Un hôtel très calme et très bien tenu, à une certaine distance du centre toutefois. Le rapport qualité prix est excellent, et le personnel très aimable.
Stayed 1 night in Dec 2023

8/10 Good

Andrew

Traveled with partner
Liked: Cleanliness, staff & service
Lovely Hotel (property needs an upgrade, but very clean, amazing bed, staff great and breakfast really good for a small hotel)
Stayed 3 nights in Dec 2023

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would recommend
Decent sized room It was very easy to get to 3 steps to the reception desk Cos of that I did hear a bit of noise cos the breakfast bar was very close Found the duvet lumpy though Wall decor was nice Very nice big bed
Stayed 4 nights in Oct 2023

8/10 Good

Choonkyu

Check-in was delayed as the room was not ready by the check-in time. Cleaning continued after 4pm. The basement floor is very dark.
Stayed 1 night in Sep 2023

8/10 Good

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

Ms. Juta

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in a calm street
A small, quirky and clean hotel in a very nice neighbourhood with lots of good coffeeshops. The street is calm, I always sleep very well there. The staff is nice and super friendly!
Stayed 2 nights in Sep 2023

2/10 Terrible

Judy

Stayed 1 night in Sep 2023

10/10 Excellent

Sabine

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly and helpful staff. Room was spacious.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable stay, friendly staff. Very steep narrow stairs to basement - need a railing!
Stayed 3 nights in Jun 2023

10/10 Excellent

Theophilus

Business traveler
Liked: Staff & service, amenities, property conditions & facilities
Very friendly staff, room was clean with a view over the city.
Stayed 1 night in May 2023

10/10 Excellent

Cielito

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Comfy hotel in a quiet neighborhood
Stayed 1 night in May 2023

10/10 Excellent

ALEXANDRA

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great small boutique hotel
Comfortable big room, clean and quite. Staff amazingly friendly and helpful. Would certainly go back.
Stayed 3 nights in Jan 2023

8/10 Good

Lauren

Liked: Cleanliness, staff & service
Disliked: Room comfort
Very small boutique hotel
Small boutique hotel, more like a bed and breakfast than hotel. Reception staff polite enough, reception closes at 10pm. Lift is tiny and there's not much space between exiting the lift and the bedroom doors, which means we heard every person who used the lift, and someone loudly on their phone first thing in the morning immediately outside our door for a long time. Room was nicely decorated but dark, lots of lights but very dim. No window to open for fresh air which made it a bit claustrophobic. Bed was comfortable and shower was great, but shower could do with a shelf for toiletries. Coat hooks would also be useful.
Stayed 1 night in Jan 2023

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023

8/10 Good

David

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at the hotel are amazing - full marks, they alone would be enough to encourage me to come back and stay . One or two small things are worth knowing the rooms are quite dark at night, there are several lights but they are all low wattage which leaves much of the room in shadow including shelves. It would be great if they included one really bright light as an option to illuminate the whole room, especially if like me you were using it for work, not the atmosphere. Some rooms are "between" lift floors, there are around 10 steps or so, but if that is an issue make sure you let them know. There is a tram line about 2 minutes away and you can buy a day ticket at the stop for 8 euros per day. Whilst not especially close to the Grand Place or other sights, they are not difficult to get to
Stayed 2 nights in Dec 2022

10/10 Excellent

Aurora

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2022

8/10 Good

Lauren, Tarzana

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Toilet could use a bit of cleaning or replacement, it would be helpful if the hotel suggested some parking options nearby. Thank you for proving an option for checking in late.
Stayed 1 night in Nov 2022

8/10 Good

Osasu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The theme of the hotel room is unique.
Stayed 1 night in Oct 2022

6/10 Okay

Ms. Juta

Stayed 3 nights in Oct 2022

8/10 Good

Trevor

Liked: Staff & service, amenities, property conditions & facilities
The room was in the basement, which was fine because it did have a small patio to the yard. The person at registration was very nice and explained everything clearly. They allowed me to check-in early which was extremely helpful. The room was mostly quiet except in the mornings after 7am when they would be preparing for breakfast. I didn't eat breakfast there as I was unsure of the price and also there was a great restaurant just up the road. I did also notice that the carpet had not been vacuumed which was disappointing. I chose the location based on the fact that it was fairly close to the train station, which wasn't too bad. Googles transportation suggestions were awkward at times, but that had nothing to do with the hotel. Overall I was pretty happy with the stay.
Stayed 3 nights in Sep 2022

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ideal location but room lacked a few things
Pleasant room however bathroom was too small, also lack of plugs and hangers in the room. Ideal location, round the corner from the Janson tram stop and 10 minutes from Parvis de Saint Gilles
Stayed 3 nights in Sep 2022

10/10 Excellent

Kamil

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly, clean, well located
The hotel employees are very kind and friendly. Location is great as well, lots of nice restaurants near by.
Stayed 3 nights in Sep 2022

10/10 Excellent

maureen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic
Lovely Clean Friendly staff Yummy breakfast Quiet Close to shops and transport
Stayed 2 nights in Jul 2022

10/10 Excellent

Sheena

Stayed 3 nights in Jun 2022
Response from VT on Jun 26, 2022
Dear Sheena, Thanks for taking time to share your feedback about your stay at the Neufchatel Brussels Hotel. We are happy to see that you enjoyed staying with us and we hope we will welcome you again next time. Kind regards. Hotel Neufchatel Brussels.

10/10 Excellent

Manuel

Stayed 1 night in May 2022
Response from VT on Jun 26, 2022
Dear Manuel, We thank you for your stay and hope we will welcome you again when banck into the city. Kind regards. Hotel Neufchatel Brussels

8/10 Good

George

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property had a good location and good amenities for the price. Would have been nice if the check in desk was open more hours of the day however.
Stayed 3 nights in May 2022
Response from VT on Jun 26, 2022
Dear George, Thanks for taking time of a feedback about your stay. We are happy to see that you enjoyed staying with us and we hope we will welcome you again next time when back in the city. Kind regards. Hotel Neufchatel Brussels.

8/10 Good

Richard

Business traveler
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022
Response from VT on Jun 26, 2022
Dear Richard, Thanks for taking time of a feedback about your stay. We are happy to see that you enjoyed staying with us and we hope we will welcome you again next time. Kind regards. Hotel Neufchatel Brussels.

10/10 Excellent

Terese

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value for money and great staff!
The staff were very kind at this hotel. Breakfast was nice and the room was spacious and clean. The TV has channels in English (not always the case in Brussels). I really recomend the hotel. Good value for money!
Stayed 3 nights in Jan 2022

8/10 Good

Danny

Liked: Staff & service, property conditions & facilities, room comfort
A taste of traditional Brussels
Lovely small and comfortable hotel which is refreshing away from the chains. 92 tram at the top of the road with bring you to the city centre in 7 stops and is very comfortable, updated and ideal for a different experience. Recommended
Stayed 2 nights in Dec 2021

8/10 Good

Euclides

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was good
It was amazing and every aspect, the only downside, there was not an alcohol hand sanitizer in each and every room
Stayed 1 night in May 2021

8/10 Good

Ankit

Liked: Cleanliness
Overall a good stay
The hotel staff was very friendly and helpful. The cleanliness was up to the mark too. Just the bed needs to be a little more comfortable.
Stayed 7 nights in May 2021

10/10 Excellent

Orchidee, FFM

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very cool hotel. Super friendly staff and great value!
Stayed 1 night in Jul 2020

10/10 Excellent

Drago

Stayed 1 night in Jul 2020

10/10 Excellent

Verified traveler

Stayed 1 night in Jul 2020

6/10 Okay

TS

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn't like the bed, it was too soft. And they did not have any alternative rooms
Stayed 1 night in Mar 2020

8/10 Good

Richard

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

10/10 Excellent

Damien

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this place. Great location and friendly staff. Would definitely stay here again.
Stayed 2 nights in Nov 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unique and stylish deco with Audrey Hepburn theme, BUT very dark: basement room with dark brown walls. Unable to keep curtains open for a glimpse of daylight, as occupants from the next door room could see into the room from the patio outside the room - bit of a design flaw. That said it was a cosy room, top quality bedding, very comfortable. Staff were very helpful.
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2019

10/10 Excellent

Osman Orkan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and helpful staff. Good breakfast. Availability of the downstairs lounge area. Superb location for exploring.
Stayed 3 nights in Jul 2019

10/10 Excellent

Ben

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Easy check in. Room very clean. Only one thing i did not see was the safe. I love the neiboughood many restaurants and shopping nearby.
Stayed 1 night in Jul 2019

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short Stop
Good stop over option. Smaller than we'd expected. About 20 mins walk from old town / Gross Markt etc. We stayed on a very hot day and the fan provided in the room was welcome but not really adequate. Friendly staff. Breakfast expensive and charged 2.5 euros for a small bottle of water.
Stayed 1 night in Jul 2019

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
The team is amazing, the location is great but I arrived late night and I had one of the the attic rooms but the velux were open so I had bugs/flies (I looked everywhere 2 to 3 times to make sure I didn't have any other "bigger" animal like a rat inside) I realised once in the shower that the soap dispenser was empty and I
Stayed 1 night in Jul 2019

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent neighbourhood hotel
Very convenient and very comfortable hard bed!
Stayed 3 nights in Jul 2019

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
They put your first name on the door...which is nice. Staff very helpful....no worries, nice hotel
Stayed 1 night in Jun 2019