Ratings based on 650 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
98% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 2, 2015
Pros: Cleanliness, proximity to airport and airport train service to Brussels and beyond, airport shuttle service.
Cons: Include breakfast in room rate and do not charge for water bottles.
Pleasant experience. Comfortable stay. Proximity to airport and train service.
3 out of 5
by A verified traveler from Montreal

Staff could use some relations training

Posted Jul 29, 2015
Pros: Good airport shuttle service. Nice cleaning staff. Clean rooms.
Cons: The manner in which some of the staff interact with guests.
I booked two adults two kids. If I list three I always get ridiculous price suggestions and I have never (and we have stayed in lots of hotels) had a hotel deny me the third kid. She's very small. I get that it was my error in presuming they'd let her in and I don't deny them the right to be rigid but the manner in which the desk clerk treated me he might as well have said - sucks to be you. No "I'm sorry - wish I could help" - just a "that's the rules - no exceptions". At dinner the restaurant waiter actually took a call and walked away from our table in the middle of taking our order! I should say there was one really kind front desk clerk who gave my kids stuffy animal keychains - she was a silver lining to the poor relational skills of her colleagues. Otherwise - nice hotel.
5 out of 5
Recommended
for Everyone
by A verified traveler from NJ, USA

Nice hotel, close to airport, free bus shuttle .

Posted Jul 11, 2015
So nice hotel, close to the airport , and train station to go to Central Brussels , free bus shuttle to the airport. Do not need a rent a car .
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice spot close to Airport

Posted Jul 9, 2015
Pros: Clean and close to the airport, nice grassy area to relax outside. nice little restaurants an easy 5 minute walk.
Location: Well, the airport is nearby, but you can walk 5 or 10 minutes and end up in a little non-touristy neighborhood with lots of nice food options.
Another easy stay at this hotel - I use it when I come and go from Brussels. Clean hotel, convenient shuttle bus that runs when you need it (they took us at 3:45am for an early flight out).
5 out of 5
Recommended
for Everyone
by A verified traveler from St Louis

Great property!

Posted Jul 9, 2015
Pros: The nice rooms and pleasant staff
Novotel is a consistent, quality brand in Europe. This property is no exception. The room was clean and comfortable. Our room was adequate size for the three of us. The lobby staff was pleasant and helpful. Though an airport property, they had a nice garden and playground in a center court. Their hotel shuttle schedule was published and accurate. They are also located relatively close to the airport making for a short ride to catch a flight.
5 out of 5
Recommended
for Everyone
by A verified traveler from Vancouver, Canada

Nice hotel

Posted Jul 7, 2015
Excellent hotel to stay at. The staff were very nice and helpful.
5 out of 5
Recommended
for Business Travelers
by A verified traveler from California

Functional hotel close to the airport.

Posted Jun 27, 2015
Pros: Everything was as expected and according to their advertisement.
Cons: I think it is great the way it is.
Location: There is not much to do around since the hotel is far from any tourist attractions.
I needed to stay for 1 night in a hotel close to the airport since my flight was at 6:05 in the morning. This hotel was exactly what I needed! Professional staff, including the people in charge of the shuttle to the airport.
5 out of 5
Recommended
for Everyone
by A verified traveler from miami fl

Comfortable and quiet, close to the airport

Posted Jun 21, 2015
The hotel is 5 min from the airport and the free shuttle is pretty efficient. The breakfast and dinner open buffet (pay extra) are delicious!
5 out of 5
Recommended
for Families
by A verified traveler

Kein Fluglärm

Posted Jun 17, 2015
Pros: Das Frühstück war sehr reichhaltig und lecker. Auswahl von englischem Frühstück, über eine größere Menge Müsli´s, frischem, geschnittenem Obst.
Location: Bis zur Innenstadt Brüssel ca. 12 km
Schönes Hotel in Flughafen nähe und mit Shuttleservice. Es war trotz 25° C und offenen Fenstern war kein Fluglärm zu vernehmen. Sehr freundliches, kompetentes und sprachgewantes Personal (Englisch und Fränzösisch). Zimmer sind sehr praktisch hübsch und gut ausgestattet. Würde dort gerne wieder nächtigen.
4 out of 5
Recommended
for Everyone
by A verified traveler from bruxelle

sejour court

Posted Jun 17, 2015
une seule nuit mais tres agreable a refaire avec novotel et je recommande . merci