Front of property

Reviews of Novotel Brussels Airport

3 out of 5
Novotel Brussels Airport
Da vinci laan 25, Bedrijvenzone Diegem-Vuurberg, Machelen, Flemish Brabant

Reviews

8.4

Very Good

Rating 10 - Excellent. 455 out of 1004 reviews" "
Rating 8 - Good. 360 out of 1004 reviews" "
Rating 6 - Okay. 107 out of 1004 reviews" "
Rating 4 - Poor. 50 out of 1004 reviews" "
Rating 2 - Terrible. 32 out of 1004 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Marc

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy (late) check-in despite systems being down, friendly and helpful front desk operator
Stayed 1 night in Mar 2024
Response from Your Novotel Brussels Airport Team on Mar 12, 2024
Dear Marc, Thank you for reviewing your stay at our hotel.We're thrilled to hear that our front desk team provided you with a smooth late check-in, despite a system outage, ensuring a start to your stay that was both friendly and efficient. Our staff is dedicated to delivering exceptional service, and your acknowledgment of their efforts is greatly appreciated.We hope that you will choose to revisit us. Best wishes,Your Novotel Brussels Airport Team

8/10 Good

Maureen

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms were clean and adequate for one night before our flight. Comfy beds. Shuttle bus to airport was fast and convenient.
Stayed 1 night in Feb 2024
Response from Your Novotel Brussels Airport Team on Feb 22, 2024
Dear Maureen.Thank you very much for sharing your positive review.We're delighted to hear that you found our beds comfortable and enjoyed the cleanliness of the rooms. Our team works diligently to ensure a clean and welcoming environment, and we're pleased that this was reflected during your stay. It's also great to know that you found the shuttle bus service to the airport fast and convenient, as we strive to provide efficient transportation solutions for our guests.We appreciate your ratings on room cleanliness, hotel condition, and service. Our commitment to maintaining high standards is unwavering, and we will continue to focus on delivering excellent guest experiences.It would be our pleasure to have you return on another occasion. Very best wishes,Your Novotel Brussels Airport Team

10/10 Excellent

Rachidata

Liked: Staff & service, property conditions & facilities
Bien
Stayed 9 nights in Aug 2023
Response from Your Novotel Brussels Airport Team on Jan 27, 2024
Estimada Rachida, Gracias por sus excelentes comentarios.Nos complace saber que han encontrado nuestras instalaciones al 100% de su satisfacción y que el servicio recibido ha sido de su total agrado. Trabajamos constantemente para ofrecer una estancia memorable y comentarios como los suyos nos motivan a seguir mejorando.Esperamos que vuelva a visitarnos muy pronto. Un saludo,Your Novotel Brussels Airport Team

4/10 Poor

Avina, Kirkland

Business traveler
Liked: Cleanliness
Disliked: Amenities
Stayed 1 night in Jan 2024
Response from Your Novotel Brussels Airport Team on Jan 21, 2024
Cher hôte,Nous prenons bonne note de votre remarque. N'hésitez pas à solliciter la réception lors de votre séjour. Nous ferons tout notre possible pour assurer votre confort.Cordialement,Your Novotel Brussels Airport Team

10/10 Excellent

Catalina, Surrey

Traveled with partner
Liked: Cleanliness, amenities
Stayed 1 night in Jan 2024
Response from Your Novotel Brussels Airport Team on Jan 5, 2024
Dear Catalina,Thank you for this great feedback about your recent stay.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to welcoming you back on a future visit.Kind regards,Your Novotel Brussels Airport Team

8/10 Good

PAULO, WEST PALM BEACH

Stayed 1 night in Jan 2024
Response from Your Novotel Brussels Airport Team on Jan 8, 2024
Dear Paulo,Thank you for sharing your positive review.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to welcoming you back. Best wishes,Your Novotel Brussels Airport Team

10/10 Excellent

SYED

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Your Novotel Brussels Airport Team on Jan 8, 2024
Cher hôte,Merci de nous faire part de votre retour d’expérience positif.Nous nous réjouissons que votre séjour ait été satisfaisant et que vous ayez apprécié la qualité de nos services et la propreté de votre chambre.Nous espérons avoir l'occasion de vous accueillir une fois de plus bientôt pour un séjour toujours aussi inoubliable. Cordialement,Your Novotel Brussels Airport Team

10/10 Excellent

Viviane

Liked: Property conditions & facilities
Stayed 1 night in Dec 2023
Response from Your Novotel Brussels Airport Team on Dec 29, 2023
Chère Viviane,Merci d'avoir partagé l'expérience positive de votre séjour chez nous.Nous sommes ravis que vous ayez passé un agréable séjour parmi nous.Votre satisfaction est notre plus belle récompense.Nous espérons avoir l'occasion de vous accueillir une fois de plus bientôt pour un séjour toujours aussi inoubliable. Cordialement,Your Novotel Brussels Airport Team

10/10 Excellent

victor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Your Novotel Brussels Airport Team on Jan 10, 2024
Cher Victor,Merci de partager vos impressions avec nous !Nous nous réjouissons que votre séjour ait été satisfaisant et que vous ayez apprécié la qualité de nos services et la propreté de votre chambre.Ce fut une joie de vous recevoir et nous espérons vous revoir très bientôt,Your Novotel Brussels Airport Team

10/10 Excellent

Theodore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Your Novotel Brussels Airport Team on Jan 10, 2024
Cher Theodore,Merci d’avoir rédigé cet avis.Nous sommes enchantés que vous ayez passé un très bon séjour dans notre établissement.Au plaisir de vour recevoir à nouveau,Your Novotel Brussels Airport Team

8/10 Good

Marianne

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Your Novotel Brussels Airport Team on Dec 14, 2023
Chère Marianne,Nous vous remercions d'avoir pris le temps de faire ce charmant retour écrit de votre séjour parmi nous.Nous sommes ravis que vous ayez passé un agréable séjour parmi nous.Votre satisfaction est notre plus belle récompense.Au plaisir de vous revoir prochainement parmi nous.Your Novotel Brussels Airport Team

2/10 Terrible

Seynabou

Stayed 1 night in Dec 2023
Response from Your Novotel Brussels Airport Team on Jan 10, 2024
Chère Seynabou,Merci de partager votre avis avec nous.Nous sommes désolés que les prestations durant votre séjour n'aient pas été à la hauteur de vos attentes.Votre satisfaction reste notre objectif premier. N'hésitez pas à nous faire part durant votre séjour de vos remarques afin que nous puissions intervenir au plus vite et au mieux.Bien cordialement,Your Novotel Brussels Airport Team

10/10 Excellent

Samira

Stayed 1 night in Dec 2023
Response from Your Novotel Brussels Airport Team on Jan 10, 2024
Dear Samira,It was a pleasure to receive this great review.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to welcoming you back on a future visit.Kind regards,Your Novotel Brussels Airport Team

10/10 Excellent

Sean

Stayed 1 night in Dec 2023
Response from Your Novotel Brussels Airport Team on Jan 10, 2024
Dear Sean,Thank you for this positive review of your stay.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to welcoming you back on a future occasion. Best wishes,Your Novotel Brussels Airport Team

8/10 Good

Aaron

Stayed 1 night in Dec 2023
Response from Your Novotel Brussels Airport Team on Dec 8, 2023
Dear Aaron,Thank you for such a great review.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to seeing you again.Best wishes,Your Novotel Brussels Airport Team

6/10 Okay

Ketil

Stayed 1 night in Dec 2023
Response from Your Novotel Brussels Airport Team on Dec 8, 2023
Dear Ketil, Thank you for sharing your point of view.Unfortunately it seems that we did not meet all of your expectations. Could you please let us know exactly what you found unsatisfactory? We always welcome our guests' feedback and suggestions for improvement.We hope you will change your opinion in the future and choose to revisit us. Best wishes,Your Novotel Brussels Airport Team

10/10 Excellent

Rodrigue

Stayed 1 night in Nov 2023
Response from Your Novotel Brussels Airport Team on Dec 8, 2023
Cher Rodrigue,Merci pour cet aimable commentaire !Nous sommes ravis que vous ayez passé un agréable séjour parmi nous.Votre satisfaction est notre plus belle récompense.Nous espérons avoir le plaisir de vous accueillir à nouveau prochainement.Cordialement,Your Novotel Brussels Airport Team

8/10 Good

Janath

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Solid airport hotel. A little tired looking but lovely staff
Stayed 1 night in Nov 2023
Response from Your Novotel Brussels Airport Team on Nov 25, 2023
Dear Anath,Thank you for taking the time to share your feedback.We're delighted to hear that our team's hospitality stood out during your stay. It's our aim to provide a welcoming and friendly atmosphere for all our guests. We understand that you found some aspects of the hotel to appear slightly worn, and we want to assure you that we are continuously working on maintaining and updating our facilities to ensure a comfortable experience for our guests. Your remarks on room cleanliness and amenities are valued, and we're glad that these met your expectations. We hope that our range of services, including our 24-hour reception, individual air conditioning controls, and children's play areas, contributed positively to your visit. We also hope you had the chance to enjoy our complimentary airport shuttle service and our fitness center during your stay. Thank you for recognizing the efforts of our service team; we strive to make every guest's stay enjoyable.We hope to see you again on a future occasion. Best regards,Your Novotel Brussels Airport Team

2/10 Terrible

Harold

Stayed 1 night in Nov 2023
Response from Your Novotel Brussels Airport Team on Nov 25, 2023
Dag Harold,Bedankt voor uw beoordeling.Spijtig dat uw verblijf niet naar tevredenheid was. We hadden graag geweten wat we kunnen verbeteren om u een betere ervaring te bieden.Hartelijke groeten,Your Novotel Brussels Airport Team

8/10 Good

HECTOR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Your Novotel Brussels Airport Team on Nov 13, 2023
Cher Hector,Merci pour votre sympathique commentaire.Nous sommes ravis que vous ayez passé un agréable séjour parmi nous.Votre satisfaction est notre plus belle récompense.Nous espérons avoir le plaisir de vous revoir bientôt.Bien cordialement,Your Novotel Brussels Airport Team

10/10 Excellent

Zachary

Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 1 night in Nov 2023
Response from Your Novotel Brussels Airport Team on Nov 12, 2023
Dear Zachary,Thank you for this positive review.We are thrilled to know that you found our hotel to be in great condition and appreciated the cleanliness of your room. Our dedicated team works hard to maintain a high standard of cleanliness and service, and your positive feedback is truly rewarding.Moreover, we are glad that you were satisfied with the service provided by our staff. We always strive to offer exceptional service to all our guests, and it is a pleasure to know that we were able to meet your expectations.We look forward to welcoming you back on a future occasion. Best wishes,Your Novotel Brussels Airport Team

4/10 Poor

Bill

Business traveler
Disliked: Property conditions & facilities
It was a very disappointing stay at Novotel. Firstly there was no Internet which completely stopped my business. Then I was booked into a room which had not been cleaned since the last occupant left. The Internet difficulty seemingly meant I had no key to my room.
Stayed 1 night in Nov 2023
Response from Your Novotel Brussels Airport Team on Nov 12, 2023
Dear Bill,Thank you for taking the time to share your review.We are sorry to know that you felt our high standards were not upheld on this occasion. We urge guests to share any concerns they have at the time so that we may deal with the matter. Nonetheless, we have passed this information to the head of housekeeping for review and action.The storm that hit France and Belgium caused a lot of damage, including a tree that fell on the internet terminals, stopping all activity in our hotel and the surrounding hotels.Our teams took immediate action and the internet outage was repaired during the night.We look forward to welcoming you for a more enjoyable stay.Best regards,Your Novotel Brussels Airport Team

10/10 Excellent

betty

Liked: Cleanliness, staff & service, property conditions & facilities
Solo nos quedamos unas horas pero todo estuvo excelente
Stayed 1 night in Nov 2023
Response from Your Novotel Brussels Airport Team on Nov 10, 2023
Querida Betty, Su magnífica reseña nos ha llenado de satisfacción.Nos complace saber que su estancia fue excelente, aunque haya sido por unas pocas horas. Nuestro equipo se esfuerza por brindar un servicio de calidad y mantener nuestras instalaciones en óptimas condiciones para que nuestros huéspedes disfruten de su tiempo con nosotros.En nombre de todo nuestro equipo le enviamos un cariñoso saludo esperando pronto poder darle de nuevo la bienvenida a la ciudad. Atentamente,Your Novotel Brussels Airport Team

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Your Novotel Brussels Airport Team on Nov 10, 2023
Dear Guest,Thank you for such a positive review.We do our best to ensure that guests feel welcome and it is very rewarding to read that you enjoyed your stay and appreciated the quality of our services.We look forward to welcoming you again. Best wishes,Your Novotel Brussels Airport Team

6/10 Okay

Even

Stayed 1 night in Oct 2023
Response from Your Novotel Brussels Airport Team on Nov 10, 2023
Dear Even,Thank you for taking the time to share your review.We regret that your time with us did not meet all your expectations and would be interested in knowing what we could have improved.We hope to see you again on a future occasion. Best regards,Your Novotel Brussels Airport Team

8/10 Good

frederick

Stayed 1 night in Oct 2023
Response from Your Novotel Brussels Airport Team on Nov 4, 2023
Cher Frederick,Merci pour ce commentaire.Nous sommes ravis que vous ayez passé un agréable séjour parmi nous.Votre satisfaction est notre plus belle récompense.Nous serions ravis de vous accueillir à nouveau pour une expérience toujours de qualité. Bien à vous,Your Novotel Brussels Airport Team

8/10 Good

Premkrishna

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Professional but unfriendly staff at this neat hot
The hotel is neat but small in space. The staff is professional but not courteous or friendly. The restaurant staff is busy and not customer-centric, and they had no hesitation or embarrassment in saying that half of the menu was not available. Tarek was the only staff member at the restaurant who was friendly and supportive. The hotel charges for parking. That being said, again the hotel was neat, and the rooms were comfortable though small
Stayed 1 night in Oct 2023
Response from Your Novotel Brussels Airport Team on Nov 5, 2023
Dear Krishna, Thank you for your valuable feedback.We are glad to hear that you found our hotel neat and the rooms comfortable. Our team strives to maintain a high standard of cleanliness and comfort for our guests.We apologize for the impression you received from our team and the limited menu options during your stay. We will address these concerns with our team to ensure better customer service in the future. We are happy to know that Tarek was friendly and supportive during your visit. As for the parking, we offer secured parking at a competitive rate in the area. We appreciate your understanding regarding this matter.We hope to welcome you back in the future. All the best.Your Novotel Brussels Airport Team

6/10 Okay

Salah

Stayed 1 night in Oct 2023
Response from Your Novotel Brussels Airport Team on Nov 29, 2023
Cher Salah,Merci d'avoir partagé votre expérience chez nous.Nous sommes navrés que votre séjour parmi nous n'ait pas pleinement répondu à vos attentes.Nous restons à votre écoute pour toutes suggestions de votre part nous permettant de continuer à faire progresser la qualité de nos prestations.Votre satisfaction est notre principal objectif.Nous espérons vous compter de nouveau parmi nous très bientôt.Bien à vous,Your Novotel Brussels Airport Team

10/10 Excellent

Saneicia

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023
Response from Your Novotel Brussels Airport Team on Nov 12, 2023
Dear Guest,Thank you for taking the time to review your stay.It is rewarding to know that you had such a pleasant experience with us. Thank you for appreciating our team's quality service; this will encourage us to continue with our efforts to deliver an excellent experience to all our guests.We look forward to welcoming you back. Best regards,Your Novotel Brussels Airport Team

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Your Novotel Brussels Airport Team on Oct 28, 2023
Dear Guest,Thank you for taking the time to share your feedback.Thank you for your review.We regret to read of any issues regarding the service you may have experienced. We endeavour to provide an excellent standard for all our guests.Also, I will invite you to contact with our team to explain us how we can improve ourselves on the negatives points you've encountered.We hope that you will choose to revisit us.Best regards,Your Novotel Brussels Airport Team

10/10 Excellent

Hiroo

Stayed 1 night in Oct 2023
Response from Your Novotel Brussels Airport Team on Oct 28, 2023
Dear Hiroo,We appreciate that you took the time to review your recent stay.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.Thank you again; we look forward to welcoming you back soon.Kind regards,Your Novotel Brussels Airport Team

10/10 Excellent

Toshikazu

Stayed 1 night in Oct 2023
Response from Your Novotel Brussels Airport Team on Oct 25, 2023
Dear Toshikazu,Thank you for such a positive review.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to a return visit from you in the future.Best wishes,Your Novotel Brussels Airport Team

4/10 Poor

Geert

Stayed 1 night in Oct 2023
Response from Your Novotel Brussels Airport Team on Oct 25, 2023
Beste Geert,Bedankt voor uw recensie.Spijtig dat uw verblijf niet naar tevredenheid was. We hadden graag geweten wat we kunnen verbeteren om u een betere ervaring te bieden.Graag verwelkomen we u nogmaals voor een nieuwe kans.Met vriendelijke groet,Your Novotel Brussels Airport Team

8/10 Good

Michael

Stayed 2 nights in Oct 2023
Response from Your Novotel Brussels Airport Team on Oct 25, 2023
Dear Michael,Thank you for this kind review.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to welcoming you back on a future occasion. Best wishes,Your Novotel Brussels Airport Team

8/10 Good

Annie

Liked: Cleanliness, amenities
pro: close to airport, restaurant on site, shuttle, check in person was nice. cons: directions to shuttle at airport insufficient, bus passed me by and had to take taxi, no help with luggage at hotel or when taking shuttle password for wifi? carpets need good clean
Stayed 1 night in Oct 2023
Response from Your Novotel Brussels Airport Team on Oct 20, 2023
Dear Annie, Thank you for your valuable feedback.We are glad to hear that you appreciated our close proximity to the airport, on-site restaurant, and the friendliness of our check-in staff.We apologize for the inconvenience you faced with the shuttle service and the lack of assistance with your luggage. Our shuttle service operates on a regular schedule, and we are working on improving the clarity of the directions at the airport. As for luggage assistance, while we do not have bellboys, we decided to provide some luggage cart to help you going to the room.We also understand your concerns about the cleanliness of the carpets and the Wi-Fi password, and we will address these issues with our team to ensure a better experience for our guests in the future.Kindest regards,Your Novotel Brussels Airport Team

6/10 Okay

Thomas

Stayed 1 night in Oct 2023
Response from Your Novotel Brussels Airport Team on Oct 25, 2023
Dear Thomas,We appreciate the time you took to provide this review.We regret that your time with us did not meet all your expectations and would be interested in knowing what we could have improved.We hope to see you again on a future occasion. Best regards,Your Novotel Brussels Airport Team

10/10 Excellent

Jean Daniel, Irvine

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, and quiet, with a nice gym and an excellent breakfast, not to mention the courteous staff. I had a nice stay.
Stayed 1 night in Oct 2023
Response from Your Novotel Brussels Airport Team on Oct 17, 2023
Dear Jean,Thank you for this kind review.We are delighted to hear that you found our hotel clean and quiet, and that you enjoyed our recently renewed gym. It's great to know that our excellent breakfast and courteous staff contributed to a pleasant stay for you.All of the team look forward to seeing you again in the future.Kind regards,Your Novotel Brussels Airport Team

8/10 Good

sanjay

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Use it for morning flight.
Stayed 1 night in Sep 2023
Response from Your Novotel Brussels Airport Team on Oct 15, 2023
Dear Sanjay,Thank you for this positive review of your stay.We are glad that you had a pleasant stay with us and appreciated our convenient location. We look forward to welcoming you back on a future occasion. Best wishes,Your Novotel Brussels Airport Team

8/10 Good

Robert

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access and ride to terminal The staff was all pleasant except the restraunt staff who were unhelpful and rude. The menu was inadequate and did not have a good selection and was very expensive
Stayed 1 night in Oct 2023
Response from Your Novotel Brussels Airport Team on Oct 15, 2023
Dear Robert,We appreciate the time you took to provide this review.We are glad to hear that you found our location convenient and appreciated the easy access to the airport terminal.We apologize for the unsatisfactory experience you had with our restaurant staff and the menu selection. We strive to provide a diverse menu with quality options, and we will take your feedback into consideration for future improvements. Our prices are competitive within the area, and we aim to offer value for the quality of our dishes. We are sorry for any inconvenience this may have caused during your stay.We hope you will change your opinion in the future and choose to revisit us. Best wishes,Your Novotel Brussels Airport Team

8/10 Good

VALDEMAR

Liked: Cleanliness, staff & service, property conditions & facilities
Ok
Stayed 1 night in Oct 2023
Response from Your Novotel Brussels Airport Team on Oct 25, 2023
Dear Valdemar, Thank you for this feedback concerning your recent visit.We are delighted that everything met your expectations during your stay with us and that you appreciated our high standards.We would love to welcome you back on many more occasions. Best wishes,Your Novotel Brussels Airport Team

8/10 Good

Mindy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Your Novotel Brussels Airport Team on Oct 29, 2023
Dear Mindy,Thank you for sharing this review.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.Furthermore, we are glad that the high standards we set ourselves met your expectations.We hope to see you again soon, Kind regards,Your Novotel Brussels Airport Team

10/10 Excellent

Tom Richard

Stayed 1 night in Oct 2023
Response from Your Novotel Brussels Airport Team on Nov 12, 2023
Dear Tom,Thank you for such a positive review.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We hope to welcome you back.Best wishes,Your Novotel Brussels Airport Team

10/10 Excellent

Agoub

Liked: Cleanliness, staff & service, property conditions & facilities
In general all ok
Stayed 1 night in Sep 2023
Response from Your Novotel Brussels Airport Team on Nov 13, 2023
Dear Guest,Thank you for taking the time to review your stay.We are delighted that everything met your expectations during your stay with us and that you appreciated our high standards.We would be delighted to welcome you back on another occasion.Kind regards,Your Novotel Brussels Airport Team

10/10 Excellent

khalid

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome.
Stayed 1 night in Oct 2023
Response from Your Novotel Brussels Airport Team on Nov 13, 2023
Dear Khalid,Thank you for taking the time to share your opinion with us.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.We look forward to seeing you again on your next visit.Best wishes,Your Novotel Brussels Airport Team

10/10 Excellent

Claudine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Your Novotel Brussels Airport Team on Nov 30, 2023
Dear Claudine,Thank you for positively reviewing your stay.Thanks for the good review. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.We hope to have the pleasure of welcoming you back in the future. Warm regards,Your Novotel Brussels Airport Team

10/10 Excellent

Caroline

Stayed 1 night in Sep 2023
Response from Your Novotel Brussels Airport Team on Nov 30, 2023
Dear Caroline,Thank you for sharing this positive review.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We hope to see you again soon, Kind regards,Your Novotel Brussels Airport Team

8/10 Good

Maguana

Liked: Staff & service, property conditions & facilities
Perfect for the one night that we needed for a night's stay. Shuttle service to airport is free but did not show up...
Stayed 1 night in Sep 2023

10/10 Excellent

Diane

Stayed 1 night in Sep 2023
Response from Your Novotel Brussels Airport Team on Sep 27, 2023
Dear Diane.Thank you very much for sharing your positive review.We are pleased that we were able to meet your expectations.We hope to see you again soon.Kind regards,Your Novotel Brussels Airport Team

10/10 Excellent

reed

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023