Ratings based on 873 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
93% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Bolton, Lancashire

Centre of Brussels which is what I was after.

Posted Dec 18, 2014
Pros: Situation, comfort, excellent staff and overall high standard
Cons: AS I said, the renovation work, but hotels have a difficult balancing act of trying to update with the minimal amount of impact to the people staying
Location: Brussels central station is 10 minutes walk away and from here you can catch to train to the other cities, the main shopping centre is a 5 minute walk
It was a pity that some renovation was taking place during my stay. It didn't really affect my stay however, I cannot give a top mark for the condition due to this. Staff were excellent, room was perfect, and I will definately stay there again to my return to Brussels next year
5 out of 5
Recommended
for Couples
by A verified travelerfrom Frankfurt

Sehr schönes Hotel für einen Kurztrip

Posted Dec 11, 2014
Pros: Die Loby und die Zimmer.
Cons: Einfahrt der Tiefgarage
Location: Mitten im Herzen Brüssels. Alles gut erreichbar zu Fuß.
Das Hotel ist wenn man rein kommt schon ein Hingucker. Die Rezption, sowie der Service waren freundlich. Die Zimmer sind sauber un gut ausgestattet. Es fehlt an nichts.Das Frühstück war reichahltig.
Comment from Hotel Management
Dec 16, 2014 by GastonGellens, Hotel Management
Lieber Gast, Vielen Dank für Ihre Bewertung und dass Sie die Erfahrung, die Sie im Radisson Blu Royal Hotel Brussels gemacht haben, hier mit uns teilen. Wir freuen uns immer über jegliches Feedback und hören gerne, dass Sie Ihren Aufenthalt bei uns genossen haben. Das gesamte Hotelteam freut sich darauf, Sie bald erneut bei uns begrüßen zu dürfen! Mit freundlichen Grüßen, Gaston Gellens, General Manager.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom london

Close to Christmas markets

Posted Dec 7, 2014
Pros: The room was a good size and was decorated to high standard. We liked the touch of bath robes and slippers. We loved the coffee machine in room.
Cons: There were No complimentary biscuits to go with the complimentary coffee in the room. That was the only thing missing in the room.
Location: The hotel is near both a metro station and the Christmas markets.
Arrived at hotel early and was very pleased to find out we had access to our room. Reception staff pleasant. Although internal work begin carried out . There was no distruption to our stay.
Comment from Hotel Management
Dec 10, 2014 by GastonGellens, Hotel Management
Dear Kim, In the name of the whole team, I would like to thank you for your 5* review and for choosing the Radisson Blu Royal Hotel, Brussels. It is great to hear you enjoyed our unique location in the very heart heart of the city, just like your room style and its amenities. I am proud to hear our Reception staff provided you a “pleasant” service, reflecting our YES I CAN service philosophy ! You will give us a real pleasure to visit us again in the near future ! Greetings from Brussels, Gaston Gellens, General Manager.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom london

A family visit to Brussels

Posted Dec 4, 2014
Pros: The location
Location: Everything worth seeing is within walking distance.
The hotel was undergoing renovation so the breakfast area in the Atrium was closed (a fact not advertised on their website) the staff were polite and helpful particularly the concierge. The hotel was clean. The breakfast was ok, a good variety but the quality was not great - terrible coffee, long life milk and powdery scrambled eggs ( really odd tasting). We had to ask for a high chair repeatedly and like the rest of Brussels not child friendly.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel, pleasant staff

Posted Dec 2, 2014
Pros: pleasant staff, good breakfast
Location: Slightly out of the way for most things in Brussels. The old part of Brussels and the Xmas markets were lovely
Stayed 2 nights in a junior suite in order to visit the Xmas markets in Brussels and Bruges. The room was spacious, breakfast was excellent, staff were very nice. It was a fair walk to the markets and the station.
Comment from Hotel Management
Dec 4, 2014 by GastonGellens, Hotel Management
Dear Harold, Thank you for your positive feedback and for sharing your recent experience at Radisson Blu Royal Hotel, Brussels ! In am delighted to hear you enjoyed every details of your accommodation experience with us, from our unique location in the very heart of the city to the comfort of your Junior Suite including our all-you-can-eat-buffet Breakfast served at the PebbleWood Corner. I am proud to hear our staff provided you a quality service, reflecting our YES I CAN ! service philosophy. The entire hotel team is looking forward to welcoming you back soon! With kind regards, Gaston Gellens, General Manager.
5 out of 5
Recommended
for Everyone
by A verified traveler

TOP-Hotel in TOP-Lage von Brüssel

Posted Nov 25, 2014
Pros: Super zentrale Lage zum Bahnhof und zu den Sehenswürdigkeiten in der Brüsseler Altstadt.
Cons: Freundlichkeit an der Rezeption (mit Ausnahme der Praktikantin Sina, die spitze war).
Location: siehe oben - in unmittelbarer Nähe der Kathedrale und ca. 8 Fußminuten vom Gare Central.
Verlängerter Wochenendtrip nach Brüssel mit Partnerin im November 2014.
Comment from Hotel Management
Nov 26, 2014 by GastonGellens, Hotel Management
Lieber Gast, Vielen Dank für Ihr Feedback und es freut uns zu hören, dass Sie sich bei uns wohlgefühlt haben. Wir freuen uns darauf, Sie bald wieder bei uns begrüßen zu dürfen! Mit freundlichen Grüßen, Gaston Gellens, General Manager.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Paris

Hotel vieillissant ...

Posted Nov 17, 2014
Pros: Emplacement idéal en plein cœur de Bruxelles ! Personnel agréable.
Cons: Rénovation des chambres urgentes, tarifs du stationnement ...
Location: Grand Place à 10 min max, Galerie royale à 3 min, Rue Neuve pour le shopping à 3min.
Hôtel vieillissant, certaines chambres ont été rénovées mais pas toutes c'est donc un peu la roulette russe. Notre chambre était très propre mais hors d'âge, les photos ne correspondent en aucune manière à la chambre qui nous a été proposée et nous n'étions visiblement pas les seuls... Attention également au parking de l'hôtel 70€ les 40 heures ;(
Comment from Hotel Management
Nov 24, 2014 by GastonGellens, Hotel Management
Cher Guillaume, Je vous remercie d’avoir pris le temps d’évaluer votre séjour chez nous. Notre objectif est l’entière satisfaction de nos clients. Vos commentaires revêtent donc la plus haute importance à nos yeux. Je suis ravi d’apprendre que vous ayez pu profiter de notre emplacement au cœur du centre-ville de Bruxelles. Je suis heureux d’entendre que notre personnel vous ait été « agréable », reflétant ainsi notre philosophie de service YES I CAN ! Vos commentaires ainsi que ceux de tous nos clients à propos de la nécessité de rafraîchir nos chambres ont été pris en considération par nos équipes. Nous vous informons que nos chambres vont subir une phase de rénovation dans les prochains jours à venir, et ce afin de vous assurer un confort optimum ! Au plaisir de vous accueillir à nouveau lors de votre prochain passage dans la capitale européenne ! Cordialement, Gaston Gellens, General Manager.
4 out of 5
Recommended
for Everyone
by A verified traveler

En plein centre ville!

Posted Nov 12, 2014
Pros: Excellent petit déjeuner, la classe business qui offre gourmandises et boissons à volonté (seulement au 6è étage). Draps et serviettes très propres
Cons: Le prix du parking trop onéreux qui est à 35€ les 24h ! l'absence de spa et piscine
Location: proche de tous commerces et des restaurants. Idéal pour visiter Bruxelles
Hotel idéalement situé, nous n'avons pas eu besoin d'utiliser la voiture. Le personnel est très accueillant et toujours là pour satisfaire nos besoins
Comment from Hotel Management
Nov 26, 2014 by GastonGellens, Hotel Management
Cher client, Je vous remercie d’avoir pris le temps de commenter votre séjour au Radisson Blu Royal Hotel, Bruxelles ! Je suis ravi d’apprendre que vous ayez pu profiter de notre emplacement au cœur du centre-ville, de même que de notre Super Breakfast servis au PebbleWood Corner. Je suis également enchanté de constater que votre chambre business et ses équipements vous aient satisfait, ainsi que de notre philosophie de service YES I CAN ! Je suis navré que vous ayez trouvé trop onéreux notre parking privé sous-terrain. Avec tout mon respect, sachez que nous nous alignons sur les prix exercés par tous les hôtels première classe du centre-ville. Espérant vous accueillir de nouveau lors de votre prochain passage dans la capitale européenne ! Avec mes meilleure salutations, Gaston Gellens, General Manager.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Geneva, Switzerland

Posted Oct 14, 2014
Pros: Situation in the city center
Cons: improve acoustic insulation
Business room was clean and correct. The business area on the 6th floor didn't worth the price as the area is small and there's just coke/water/coffe for free. A/C is quite loudly. The hotel is very well situated 2min away from the Grand Place.
Comment from Hotel Management
Oct 17, 2014 by GastonGellens, Hotel Management
Dear Guest, Thank you for taking the time to comment your stay with us. I am glad to read you enjoyed the property´s location in the very heart of the city center few minutes´ walk to the famous Grand Place, historical sightseeing and different restaurants and bars. Thank you for your honest feedback regarding the Business Class corner, we use our guest´s comments to keep on improving our services and please rest assured we will take your comments on board. On behalf of the entire team, I look forward to welcoming you again for your next visit to Brussels. Best Blu Regards, Gaston Gellens, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Hotel bien situado

Posted Oct 14, 2014
Pros: Ubicación, diseño
Location: Al lado de la estación central y la Catedral
Ubicación excelente en el centro de Bruselas. Habitaciones grandes y cómodas. El hotel es muy bonito y agradable
Comment from Hotel Management
Oct 17, 2014 by GastonGellens, Hotel Management
Dear Guest, Great feedback, thank you for taking the time to share your feedback at the Radisson Blu Royal Hotel, Brussels! It makes me proud to read you enjoyed the ´very nice and cozy` hotel. The entire team and I would love to see you again in the near future for another stay with us. Yours Sincerely, Gaston Gellens, General Manager