Ratings based on 446 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
98% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Best location possible

Posted Jul 24, 2015
Pros: Great and attentive staff; beautiful elegantly appointed room
Location: Ideal location in the heart of old Brussels. A stone's throw from everything
A warm and sophisticated hotel in the very heart of Old Brussels
5 out of 5
Recommended
for Everyone
by A verified traveler from Stockport UK.

Excellent stay

Posted Jul 21, 2015
Pros: Everything!
Location: Very central location. The Grand Place is very close, as are many bars, restaurants and chocolate shops.
First class hotel. Staff very attentive and friendly. Well located near the Grand Place. Room very comfortable and quiet, facing the back of the Town Hall and its magnificent tower. Buffet breakfast included in the price we paid for the room and had an extensive variety of cold dishes with option to purchase hot a la carte items. Easy walking distance from Brussels Central Railway Station and sorrounded by many bars and restaurants. Would highly recommend this hotel.
5 out of 5
Recommended
for Everyone
by A verified traveler from texas

Great location and wonderful staff

Posted Jul 15, 2015
Pros: Large rooms and location
Cons: Nothing
Location: Great location next to Grand Place.
In the heart of Grand Place, convenient location. Staff was most helpful.
5 out of 5
Recommended
for Everyone
by A verified traveler

Very very good hotel

Posted Jul 8, 2015
located near by the grand palace,walking-distance 3 minutes.
5 out of 5
Recommended
for Everyone
by A verified traveler

Fabulous hotel, great location

Posted Jul 7, 2015
got there around 11 am. room was ready even got an upgrade to a deluxe room. hotel staff were nice and friendly. hotel is literally around the corner from the grand place and a short 7-10 min walk from the central station. room was large and clean. bed was comfortable. bathroom was plush. robes and slippers provided. there was also an umbrella in the closet for guest use. didn't eat at the hotel but had the afternoon tea which was lovely. free morning newspaper was nice for the train ride home. also guests have access to fitness room with a water dispenser which was nice to get some free water for the day since every place in brussels will charge at least 4 euro for a bottle. hotel is about a 5-10 minute walk from st. gery place an st. catherine.
4 out of 5
Recommended
for Everyone
by A verified traveler from UK

Lovely hotel marred by noise from lift

Posted Jul 5, 2015
Pros: The location the staff and the food
Cons: See comments re lift
Location: Adjacent to Grand Place .
We loved the location .Staff were very professional helpful and friendly. .Food in restaurant both breakfast and evening meal was excellent . Only problem was significant noise from the lift that echoed round our room .We spoke to reception about this and they said the lift would be turned off 8pm until 9 am .So clearly the hotel is aware of this issue .We decided as we would be out most of the day we could live with this .The second night of our stay however the lift was not turned off and my husband had to go to reception to ask them to do so . When we were in the room before 8pm the noise of the lift going up and down was intrusive .We were in room 330 .Cannot recommend anyone has this room or rooms on the other 6 floors located next to the lift .We feel it is dissappointing a hotel of this quality sells rooms when they are aware lift noise is a problem
5 out of 5
Recommended
for Everyone
by A verified traveler from Paris

Excellent hotel

Posted Jul 4, 2015
Situation en plein centre à 50 mètres de la grande place , hotel de grande qualité, personnels sympas et très compétents Buffet du petit déjeuner excellent , accueil parfait
4 out of 5
Recommended
for Everyone
by A verified traveler from Edinburgh

Very central hotel

Posted Jun 8, 2015
Cons: Sound insulation at the bedroom windows. We were in a 2nd floor deluxe room but the noise from outside kept us up for the 3 nights we were there
Location: Within a few metres of Grand Place & Central Station
Staff excellent, breakfast more than adequate, room nice & big, bed very comfy.
5 out of 5
Recommended
for Everyone
by A verified traveler from New York City

Gracious service

Posted Jun 8, 2015
Pros: The staff, the room the food, and the location.
Have stayed here many times. It is by far the best hotel in Brussels. In face I would have to say they have the best staff of any hotel I have ever stayed in.
5 out of 5
Recommended
for Everyone
by A verified traveler

Perfect location to view Brussels.

Posted May 10, 2015
Pros: Service and atmosphere
Cons: No recommendations
Location: Easy walk to Grand Place; Palace; Restaurant row; shopping, and museums
Staff was exceptionally professional and helpful. Restaurant recommendations were excellent. Hotel food quality was outstanding and service was the best. Clearly a five star hotel