Ratings based on 536 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
97% of guests recommend
4.6 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from HK

Posted Aug 1, 2015
Nice clean comfy hotel with a small balcony. 15 mins walk from the Brussels Midi station.
5 out of 5
Recommended
for Everyone
by A verified traveler from Calgary, AB

Posted Jul 29, 2015
Front desk staff was very helpful and provided us with all the information and maps we needed to make the most out of our very short stay. Room and bathroom was very clean, and bed was comfortable.
Comment from Hotel Management
Jul 31, 2015 by Peter, Hotel Management
Dear van Calgary, I would like to thank you for staying in our hotel and for taking the time to share your impression with other travelers. I am really glad to read you enjoyed our quality of services and our central location in Brussels. We look forward to welcoming you again very soon. Best regards, The Management
5 out of 5
Recommended
for Everyone
by A verified traveler from d f

Buen hotel. Muy bien situado. Cerca de todo.

Posted Jul 29, 2015
Atencion perfecta. Hay un chaval q sabe español. Limpisimo todo. Recomiendo.
5 out of 5
Recommended
for Everyone
by A verified traveler from New York

Very nice hotel in great location

Posted Jul 24, 2015
Pillows is a wonderful hotel in center of town close to Grand place and walking distance to metro and railroad. Staff is very friendly and helpful. Nice room with fridge and safe. Very clean. We loved it and would definitely stay there again.
5 out of 5
Recommended
for Everyone
by A verified traveler from USA

Clean hotel, central location

Posted Jul 21, 2015
Pros: See what was mentioned above.
Cons: Built in breakfast with stay, but then again its Brussels, you have to go get waffles.
Location: Near train station which is great for coming and going, especially since we took the train out to Amsterdam. Very close to all the tourist locations.
Hotel is placed nicely on a square with multiple cafe options and is within short walking distance of Grand Place, Mannekin Pis, and excellent restaurants off the alleys surrounding the Grand Place. Hotel was very clean, room was a comfortable size, even for Americans. Mini-fridge was stocked with drinks, both alcohol and non; which were complimentary (what hotel actually does that). Would love to come back for a repeat visit in the future.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 20, 2015
Pros: Location and staff
Cons: Breakfast tea
Location of hotel is good with easy access to Grand Place/city centre (about a 10 minute walk)Friendly check-in and reception staff whose recommendations for non-touristy restaurant locations was spot-on. Good sized clean room and a comfortable bed. Bathroom (shower and washbasin only, i.e. no bath) and toilet are separate which, whilst unusual for hotels of this standard, is quite convenient. Good quality breakfast but the drinks choice lacks a breakfast tea (all sorts of fancy teas and fruit teas but no standard tea). The hotel seemed quiet for the period of our stay (3 nights from Thursday until Sunday in July) and therefore perhaps lacked a bit of atmosphere.
3 out of 5
by A verified traveler from Calgary AB Canada

Set your own alarm!

Posted Jul 20, 2015
Pros: Wifi. Clean. Comfortable. A safe available in room. Adequate towels. Good location.
Cons: Shower. Staff who do their job properly.
Location: Super fast to walk to Grand Place where the action is.
The room was clean and comfortable. It was plenty large enough. There is a great large walk in shower with a strong shower head. Unfortunately they forgot to put a bottom lip on the shower floor so the shower completely floods the bathroom floor every time. The wifi works great. The breakfast costs 25 Euros pp if you want it. We didn't. With our Canadian exchange it was way out of our price range and it was just a regular breakfast served on more fancy plates. Our real issue was the night staff fellow. We asked for a morning wake up call for 9 am and a taxi for 945 am. Once we got to the room he called to say the taxi was booked. Good. Luckily I woke up at 920 am with no wake up call. We rushed around. What else does a night clerk have to do all night besides make sure those wake up calls are made? He apologized but no offer of a quick breakfast or room discount, just well, I'm sorry. Plus now you owe the taxes before you leave. We don't recommend this place especially if you are counting on them not to miss plane or train travel!
Comment from Hotel Management
Jul 31, 2015 by Peter, Hotel Management
Dear Guest, Thank you for taking the time to share your experience in our hotel with the other travelers; we thank you for your positive comments on the comfort of our room. Regarding the breakfast it is a pity that you didn't try it, as all our products are bio (milk, juice, meat, cheese, fruits and eggs) and we also provide fresh orange juice and delicious smothies. Please know that if you book the breakfast directly with the room, the price for it is only 15€. We want to apologize for the wake up call, there was a system malfunctioning that was fixes in the meantime. We hope to have another opportunity to show you that Pillows hotel is an excellent 4stars hotel. Very best regards, The Management
2 out of 5
by A verified traveler from NRW

Für die Leistungen zu teuer

Posted Jul 15, 2015
Positiv ist die Nähe zum Stadtzentrum, aber bei Anreise per PKW ist das Parken schwierig/teuer. Die Ausstattung / Funktionsfähigkeit der Einrichtung ließ zu Wünschen übrig; TV Fernbedienung defekt, Kühlschrank funktionierte nicht. Zudem waren wir vom Frühstück enttäuscht, zu spärliches Angebot ind lauwarmer Kaffee. Insgesamt nicht empfehlenswert
5 out of 5
Recommended
for Everyone
by A verified traveler

小便小僧・グランパレスに近い快適なホテル

Posted Jul 15, 2015
朝食も美味しく、清潔で快適でした。ブリュッセルの主な観光地である、小便小僧やグランパレスにも歩いて行ける範囲で、地下鉄駅にも近いです。スタッフも丁寧で、静かで居心地が良かったです。
5 out of 5
Recommended
for Everyone
by A verified traveler from Bury st edmunds

Whats not to like

Posted Jul 13, 2015
Pros: It was all fine
Cons: have had better breakfasts but was perfectly adequate
Location: Perfect location close to city centre (10 mins walk)
Located close to centre. Friendly and helpful staff. Clean and tidy with comfy bed. Located at edge of quiet square with couple of local bars. Breakfast was fine. Just what we were looking for a weekend break. Would go back again if we return to city.
Comment from Hotel Management
Jul 31, 2015 by Peter, Hotel Management
Dear Martin, Thank you so much for your great comments on our location and quality of the services. It's such a joy to know that you had a wonderfull stay in our hotel, we thank you for being our guest and we hope to accommodate you very soon in our hotel. Very kind regards, The Management