Ratings based on 178 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
96% of guests recommend
4.7 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveler from Virginia

The hotel and staff were great, not the best area

Posted Oct 15, 2014
The hotel and staff were great. We loved the updated decor and rooms were very good size with updated bathrooms. The only downfall to the hotel was the location. It is not a 5 minute walk from the Grotemarkt, it was more like 10-15 and it is not in a desirable, or what I would deem safe neighborhood at night. Walking to the Bruxelles Midi/Zuid Station from the hotel is a bit seedy, and I wouldn't feel safe unless I were in a large group after dark. Other than that, the hotel was very nice, and the staff was great!!
4 out of 5
Recommended
for Everyone
by A verified traveler

Great Room!

Posted Oct 14, 2014
Pros: Room was vey spacious.
Cons: Greeting a customer as soon as they arrive instead of sitting right in front of you and ignoring you for several minutes as they tend to paper.
Hotel itself is very nice. All staff were extremely helpful and friendly after we got passed the horrible reception when we arrived at 0100. The rest of the staff more than made up for our first experience. It's hard to overcome negative first impressions but they did.
2 out of 5
by A verified traveler

Posted Oct 12, 2014
Did not like it, the pillows stung and the carpet was dirty
5 out of 5
Recommended
for Everyone
by A verified traveler from Southport, NC

Posted Oct 11, 2014
We enjoyed our stay very much. Concierge went out of her way to get us settled as well as to give great recommendations for dining, etc. will return here on our next Brussels stop. Thanks for the recommendation!!!
4 out of 5
Recommended
for Everyone
by A verified traveler from Glendale, CA

Great Location

Posted Sep 25, 2014
Pros: Location and nice staff.
Cons: The noise late at night in front of the hotel.
We stayed 4 nights and were satisfied. The hotel has a great location, about 10 minutes easy walk to the touristic area in one direction and another 10 minutes walk to the Midi Train Station in the other direction. There are plenty of fast food eateries around, as well as mini-markets. There is a Two Michelin restaurant right next to the hotel, as well as a good eatery across the street. The rooms overlooking the street tend to be a bit noisy at night. The internet works great, including on the third floor. It looks like the management fixed the internet problem, that I noticed in the comments of past guest. Also, the hotel staff was great. We asked the staff why the hotel is called Pillows and they had no idea !!! Maybe the management will tell us the secret. We would come here again.
5 out of 5
Recommended
for Everyone
by A verified traveler from miami FL

Great staff

Posted Sep 22, 2014
Nice hotel few blocks away from all the action also close to the train station, but what makes this hotel great is the staff. They were all super helpful and went way out of their way to help me find my luggage that got lost and ended up in Amsterdam.
4 out of 5
Recommended
for Everyone
by A verified traveler from m

Brussels

Posted Sep 16, 2014
This was a nice hotel. Small lobby bar with nice staff. Easy to walk to all areas. Felt very safe. Loved Brussels and would go again and stay at this hotel. One thing is the WIFI did not stay connected in the rooms so we went to the lobby to work.
Comment from Hotel Management
Sep 21, 2014 by Pillows Reception, Hotel Management
Dear tlm, Thank you so much for your stay at Pillows and your kind review. It's a pleasure to read that you would stay again. As for the wifi, new routers have been installed to guarantee optimal wifi connection in all rooms. We look forward to having your feedback on your next stay in Pillows ! With best regards,
4 out of 5
Recommended
for Everyone
by A verified traveler from New York

Nicely redone old hotel.

Posted Sep 12, 2014
Pros: Location, value, the staff.
Cons: Hire a new IT person of service.
Location: Easy access to transportation all over, very close to the main Midi station (two subway stops). Easy walking distance to the palace area and all the g
The staff is very friendly and helpful. The location is convenient to the sights and transportation although a tad sketchy in the direction of Midi Station. Rooms are very comfortable and well appointed. WiFi for us was a big problem but I hope that is not a regular problem for them, when it finally worked on our floor all was well (took over a day to fix).
Comment from Hotel Management
Sep 22, 2014 by Pillows Reception, Hotel Management
Dear Charles, Thank you so much for your stay and your kind words about your experience. We are glad to read that you enjoyed our central location and room comfort. Due to the wifi problems lately, we have choosen to install new routers on all floors to guarantee optimal connection in every room. We hope to welcome you back on your next stay in the capital. With best regards.
4 out of 5
Recommended
for Everyone
by A verified traveler from colorado, usa

Hotel close to grand place, Mannekin Pis

Posted Sep 12, 2014
Lovely hotel. The bed was exquisite! Our only complaint was that the room constantly seemed too warm, even though we had a thermostat in room. Do not pay for the breakfast, it was pretty much terrible.
Comment from Hotel Management
Sep 22, 2014 by Pillows Reception, Hotel Management
Dear cj, Thank you for sharing your adventure at Pillows. I am sorry to read about your breakfast experience. Could I kindly ask you to give us a more detailed feedback of this inconvenience. My team is always open for suggestions as to offer a better service in the future. We hope to welcome you back soon for an even more special stay. With best regards, Peter Hesp - General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Gloucester

Sandton Pillows, Brussels

Posted Sep 9, 2014
Pros: Huge bed, very quiet room at night, large shower, modern decor.
Cons: Not much. Someone had messed with the keys on the hotel computer in the lobby so we had difficulty printing our boarding passes, but that's about it.
Location: The hotel is quite central, 10-15 minutes walk from the main train stations, the Grande Place, the nightlife and shopping in the centre of town.
This hotel was completely rebuilt a few years ago, although the exterior still looks like a period building. Its now a very stylish boutique hotel with new everything, including aircon and furniture. Very quiet, it's not far from the centre, and the bed we had was huge and very comfortable. We booked the room only, so we went out for breakfast and can't comment on food or drink, but otherwise this was a real find and we would highly recommend it.
Comment from Hotel Management
Sep 22, 2014 by Pillows Reception, Hotel Management
Dear John, What a pleasure to read your feedback - thank you ! Pillows has indeed been completely rebuilt, which gives it an interesting mix of old and new just as you describe. We are glad to read your joy for our comfortable beds. Thank you for recommending us, this is a real reward for my team. With best regards.