Lobby lounge

Reviews of Sheraton Brussels Airport Hotel

4 out of 5
Sheraton Brussels Airport Hotel
Brussels National Airport, Zaventem

Reviews

8.8

Excellent

Rating 10 - Excellent. 566 out of 1006 reviews" "
Rating 8 - Good. 281 out of 1006 reviews" "
Rating 6 - Okay. 90 out of 1006 reviews" "
Rating 4 - Poor. 38 out of 1006 reviews" "
Rating 2 - Terrible. 31 out of 1006 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Raven

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s right across from Brussels airport and restaurant was excellent. Very comfortable stay
Stayed 1 night in Mar 2024

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
About a 5 minute walk from Arrivals at BRU. A couple of minutes walk to Departures. A 5-10 minute walk to the train station within the airport and then 20-25 minutes train into Brussels Central. I had a nice afternoon out on an afternoon/overnight stay at the airport. Rooms were a good size and very clean. Reception staff were very welcoming. I recommend this hotel and would definitely stay here again.
Stayed 1 night in Mar 2024

10/10 Excellent

Ivan, Bradenton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an airport hotel which is right at the airport. Easy assess in and out, very good hotel restaurant, and attentive staff. Rooms are positioned toward the atrium so you can not hear airplanes.
Stayed 1 night in Feb 2024

10/10 Excellent

Colleen

Liked: Cleanliness, staff & service, property conditions & facilities
Clean rooms, a nice on-site restaurant, and very convenient airport location.
Stayed 1 night in Dec 2023

10/10 Excellent

Masaki

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I can just walk to the Airport.
Stayed 1 night in Jan 2024

6/10 Okay

Luah

Stayed 2 nights in Dec 2023

10/10 Excellent

jamie

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super convenient 2 minutes walk to Zaventem
Stayed 1 night in Dec 2023

10/10 Excellent

Jasmine

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

keith

Stayed 1 night in Jan 2024

8/10 Good

NEIL

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

6/10 Okay

Robert

Traveled with partner
Liked: Cleanliness
Have used this hotel many times, it has an effective monopoly being within touching distance of the airport. Looks great at first sight but has many flaws, driven by complacency and the sheer size of the hotel. Checkin is understaffed given the clientele, the service especially at the restaurant can be unfriendly, always maintenence issues (this time broken safe and showe/batch switch...both reported with no action). Other than this, great for getting back and forwards to airport
Stayed 1 night in Dec 2023

10/10 Excellent

Daryl

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to rest between international flights.
Stayed 1 night in Dec 2023

10/10 Excellent

richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Olivier

Stayed 1 night in Dec 2023

10/10 Excellent

Clay

Stayed 1 night in Dec 2023

10/10 Excellent

Judith

Liked: Cleanliness, staff & service, property conditions & facilities
Close to the airport. Everything was great!
Stayed 1 night in Dec 2023

10/10 Excellent

jamie

Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
v
Very nice hotel,we only stayed one night because our next flight was a 12 hour layover.My issue was they gave our room away and didn't give us any reason and said there were no other rooms.After some heated discussion it turns out they DID have a room.I don't understand how they can't keep a reservation?
Stayed 1 night in Dec 2023

10/10 Excellent

Mark

Stayed 1 night in Dec 2023

10/10 Excellent

Andrew

Stayed 1 night in Dec 2023

10/10 Excellent

Jason

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very handy for airport and trains. Surprisingly quiet rooms for airport hotel. Limited shopping and restaurants around.
Stayed 4 nights in Dec 2023

10/10 Excellent

Lisa

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely will use again
Stayed 2 nights in Dec 2023

8/10 Good

Johan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My first Sheraton stay
Reception was good and friendly. Room is ok, silent, good airco, Bathroom clean.
Stayed 1 night in Dec 2023

10/10 Excellent

Debra S

Stayed 1 night in Dec 2023

8/10 Good

Eric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

DOMINIEK

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly
Stayed 1 night in Nov 2023

10/10 Excellent

Sergei

Stayed 1 night in Nov 2023

10/10 Excellent

Diane

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Strictly convenience
Stayed 1 night in Nov 2023

8/10 Good

Olga

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I can’t give 5 stars because airport hotels are just sad. But if you have to stay close to Brussels airport, this is a great choice: as close to the terminal as it gets and with a decent restaurant.
Stayed 1 night in Nov 2023

6/10 Okay

RUDI

Stayed 1 night in Nov 2023

10/10 Excellent

Brent

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I can’t remember the name of the woman who was at the front desk but she was so friendly addressing my wife’s gluten allergy concerns. As well the staff at breakfast again were super helpful with this as well. Travelling with a gluten intolerance can be so extremely frustrating but the staff really did a tremendous job taking that stress off especially during such a difficult travel. Hotel was also super clean and the room was exactly what we needed for a comfortable sleep before continuing our long travel home.
Stayed 1 night in Nov 2023

10/10 Excellent

Ozan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

6/10 Okay

Tania

Disliked: Staff & service
The bed was extremely noisy and I was there alone. The room service was very slow. When you book with Expedia you don’t get Bonvoy points
Stayed 1 night in Nov 2023

6/10 Okay

Graham

Stayed 1 night in Nov 2023

2/10 Terrible

Eric

Business traveler
Disliked: Staff & service
Rude Front desk Receptionist
I don’t even know where to start. I was given room 2001 absolutely nightmare. The whole room vibrates when the elevators are going up and down. Couldn’t get a minute sleep. Went downstairs to speak to the receptionist INE about it and that’s where it all went downhill. She was extremely rude and not helpful at all. She just didn’t want to know and kept telling me that they are fully booked. Very Rude
Stayed 1 night in Nov 2023

10/10 Excellent

Jan

Stayed 1 night in Nov 2023

10/10 Excellent

Mario Alberto

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent!
Stayed 1 night in Nov 2023

8/10 Good

Joop

Stayed 1 night in Oct 2023

10/10 Excellent

Ibrahim

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Linda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very close to the airport and the rail station, so I did not have to worry about other transportation
Stayed 3 nights in Oct 2023

10/10 Excellent

Pierrette

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast (room service)used to be served in a coffee pot which provided several cups. This time, I only received a small cup of coffee which is rather cheap.
Stayed 1 night in Oct 2023

10/10 Excellent

Derek

Stayed 1 night in Oct 2023

10/10 Excellent

Beverley

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous hotel. After a long flight, crossing from the airport to hotel in minutes was very welcome. Staff were friendly and the room was clean. Breakfast was excellent with a varied selection.
Stayed 1 night in Oct 2023

10/10 Excellent

Florence

Stayed 1 night in Oct 2023

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, property conditions & facilities
It was nice and easy to get too, very friendly. I don't like showers in baths, very difficult to climb in and out of. But that's personal!
Stayed 1 night in Oct 2023

10/10 Excellent

Diane

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located right at the airport, with good gym and restaurant. Room was of good size with a large sitting chair, desk, and was comfortable. Linens were nice (towels were fluffy and white, Nespresso machine and kettle. Not our first stay here and whenever we pass through Brussel and need to stay close to the airport, this is our "go to" hotel.
Stayed 1 night in Oct 2023

10/10 Excellent

lisa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for early flights from Brussels
Practical, comfortable stay, located literally steps from the Brussels airport, made my early morning flight much easier.
Stayed 1 night in Oct 2023

10/10 Excellent

carmen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is the perfect place to stay, we just loved everything about this hotel.
Stayed 1 night in Oct 2023

10/10 Excellent

Terry

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located next to BRU airport. Front desk was great during check-in & check-out. Housekeeping was perfect. Great place to stay.
Stayed 1 night in Oct 2023

10/10 Excellent

Gry

Stayed 1 night in Oct 2023