Ratings based on 432 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
93% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveler

Disappointed

Posted Jan 21, 2015
Location: Excellent
I needed to use the internet in my room but more often than not could not get on line. The room was very cramped. Next time I will pay the extra for a hotel with an excellent reputation.
2 out of 5
by A verified travelerfrom London

Worst staff ever

Posted Jan 13, 2015
Pros: nothing
Cons: Staff, management
Staff was only able to provide a functining key for 3rd attempt. Made me run up and down, without ever apologising. Smiling was definitely out of question. The hotel is advertised as having a sauna but they charge 10 euros for use - that's for a 4* place is pretty surprising. Breakfast looked disgusting, I went to the cafe next door. Never again
3 out of 5
Recommended
for Business Travelers
by A verified travelerfrom UK

Decent but just OK

Posted Jan 11, 2015
Pros: Safe and pleasant business district. The hotel was comfortable, clean, and a good nights sleep. Right near the metro station which was very convenient
Cons: For a 4 star hotel the staff could smile a bit more, be more helpful and welcoming on check in. They offer free wifi but it's very weak and didnt work
Location: A quick 10 minutes taxi drive from the airport. A number of bars, restaurants right near the hotel and some nice parks within walking distance
Stayed here for 3 nights and nothing special worth mentioning. The hotel is more suited to business travellers who need to be in this district though I didn't mind the easy 30 mins walk to the Grand Palace/Main Square. Even better its only 4 stops via the Metro (the station is right near the hotel) you will be in the tourist parts within 10 mins. Taxis just outside if you need. Never used the hotel restaurant or spa
2 out of 5
by A verified travelerfrom Como

Servizio deludente

Posted Jan 8, 2015
Hotel moderno, situato in una posizione non ottimale, ma abbastanza comoda per raggiungere il centro di Bruxelles. La camera non era molto grande né particolarmente nuova (stipiti scrostati in bagno), ma considerando l'ottimo pacchetto volo + hotel trovato su expedia, non mi posso lamentare per questo. Il servizio è stato invece decisamente deludente: la donna delle pulizie ci è entrata in camera alle nove del mattino perché avevamo dimenticato di mettere il cartellino "non disturbare" (bussare prima no?), il personale incontrato in ascensore a malapena saluta e risponde alle mie domande (poste sia in francese che in inglese), e addirittura una sera, rientrando dal nostro giro in città, troviamo la porta della nostra camera spalancata, con la stanza rifatta per metà (il mio pigiama buttato sopra il bollitore, il cestino del bagno ancora pieno appoggiato sul lavandino...). Fortunatamente non avevamo niente di valore in camera, perché per diverse ore chiunque avrebbe potuto entrare ed impossessarsi della nostra roba! In reception ho a malapena ottenuto delle scuse, nessun gesto per riparare alla mancanza... Decisamente non un servizio degno di un hotel a 4 stelle!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Roma

Hotel meraviglioso

Posted Jan 7, 2015
Pros: Pulizia, arredamento, personale molto cortese e disponibile, facilmente raggiungibile
Location: Facilmente raggiungibile, si trova accanto all metro e all'edificio della Commissione Europea
dalle foto e dai commenti degli altri utenti si capiva gia che si tratta di un buon Hotel ma dal vivo ha superato le già alte aspettative.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom livorno

Very very good

Posted Jan 6, 2015
Belll'hotel pulito confortevole e spazioso con personale gentile. L'hotel si trova nel quartiere europeo vicino al centro dove domina la brand place..da consigliare!!
2 out of 5
by A verified travelerfrom caprino bergamasco

Ottima posizione e basta!!!

Posted Jan 5, 2015
Ottima posizione dell'hotel . tanto sfarzoso nella hall quasi mai presidiata da personale musone quando decadente nella stanza all'ultimo piano, vetri sporchi , vetrinetta con chiodi sporgenti, frigobar spoco e prese elettriche rotte. Da evitare assolutamente. Credo che chi ha elogiato questo hotel o non è mai stato in un vero 4 stelle o hanno assegnato una stanza completamente diversa dalla mia; Comunque sia non ci rimettero'mai più piede in un hotel di questa catena. se per caso un responsabile dell'hotel volesse negare ciò che ho scritto sarò ben lieto di fargli avere le foto che ho fatto per documentare in che razza di stanza ho soggiornato.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom London

Nice hotel but staff need enthusiasm

Posted Jan 5, 2015
Pros: The location
Cons: Customer service
The hotel room and facilities were nice but the staff would benefit from a course in customer service.
3 out of 5
by A verified travelerfrom England

Ok hotel for the price we paid.

Posted Jan 4, 2015
Was a nice modern hotel for the price we paid as it was very cheap. We spent 5nights there. However... 1. Didnt give us fresh towels and 'clean' the room. 2. I phoned reception to ask about a resteraunt menu as their wasn't one in the room and we were planning on eating there. The receptionists reply basically was no we're not bringing one, there is one down here hung up in reception. Poor service in my eyes. 3. The spa is dreadful! Small, smelly and dirty. I would not recommend using this facility at all. 4. The out of hours room service is terrible, about 4 choices of food which were soups or salad. No chips, pizza etc.
4 out of 5
Recommended
for Everyone
by A verified traveler

Central hotel

Posted Jan 4, 2015
Close to metro and hop on hop off bus. Restaurant and room service good. Definitely recommended.