Ratings based on 104 Verified Reviews
They paid and stayed. We double-checked.
4.8 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.5 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler
the bedsPosted Jul 6, 2014
Pros: everythong except the beds
Cons: the beds
Location: lots to do nearby
everhting was great except the bed were hard and the blankets were double bed size and not king size with a comfortale duvet..like the marriot hotel at grand place and even when i had to stay at the sheraton airport brussells one night...these hotels had far superior bedding and blankets with duvets,,,other than that,,,this hotel is superb
for Everyoneby A verified traveler from Bloomington IN
Great hotel will returnPosted Jun 29, 2014
Stayed June 22 - 28. Booked three rooms one was ready when we arrived in the morning which was great so we had a place to change and get ready for the day. Location was excellent close to the train stop and a short walk to the under ground metro. Resturant food for breakfast was very good. Bar drinks were very good one of the best Mojitos I have ever had. Rooms very spacious and clean. Will return to this hotel.
for Everyoneby Lewis
Beautiful hotel, great facilities, friendly staff.Posted Jun 23, 2014
Went on a short trip around Belgium and stayed at the Steigenberger hotel as a "base camp". Service was excellent, very friendly staff, good connections to the main stations by tram. Highly recommended.
for Everyoneby single lady from england
Luxury hotel going through refurb!bbPosted Jun 20, 2014
Pros: The room and the spa facilities
Cons: Not having been placed in a room below the refurbishment
Location: Location is 10 mins by tram to the palace and then to grand place so perfect location in a safe neighbourhood and close to streets of restaurants.
The hotel was very nice and would have been very relaxing apart from the building work that started at 8 am and finished at 6 pm every day. There was no mentioned of this and when I mentioned it I just got a sorry! This aside everything else was perfect and like I said without the building work it would have been relaxing.
by A verified traveler from London
A visit I will not repeat.Posted Jun 16, 2014
Pros: The concierge and one doorman, on the way out.
Cons: Everything I mentioned about that went wrong.
The staff were abrupt and very slow. At no point did the staff apologise for any delays The shower and bathtubs were faulty. I was overcharged for facilities I did not use.
for Business Travelersby Teresa from New York
ElegantPosted Jun 16, 2014
Pros: Beautiful, elegant, great bar with great wine list
Hotel was beautiful. Big rooms with great light. Lobby bar was lovely and staff was attentive. I felt quite comfortable as a woman sitting by myself. Great food also. Even the free coffee in the lobby at check out was pretty good. Staff was attentive and professional and quickly corrected mistakes on my bill.
for Everyoneby Rohit Gupta from Mumbai
AC not workingPosted Jun 3, 2014
The hotel was supposed to be a high end hotel but was surprised that the AC stop functioning thru the night. Further House keeping services were bad...had to keep calling up to get anything to the room
for Everyoneby A verified traveler
Firmer pillows neededPosted Jun 1, 2014
Excellent hotel!!! Location, hospitality and quality beyond fault. Just needed firmer pillows..
for Familiesby DJ from Sydney
DeceitPosted May 31, 2014
Pros: Spacious clean rooms. €15 for the continental and €25 for the American breakfast buffet were reasonable. Children had free accommodation and meals.
Cons: Though the rooms are big the amenities in the room are poor. A few extra power points and lights would have been useful.
Location: About a 20 minute walk to grand place.
When booking the hotel it appears that the pool is part of the general facilities. In reality, it is only available for guests at an extra payment as part of the spa. It is also not available for children.
for Couplesby A verified traveler
Top class, luxurious hotelPosted May 30, 2014
Pros: Luxurious hotel, with polite, welcoming yet efficient staff.
Cons: Reduce the cost of the breakfast and the use of the pool and fitness room to the residences.
Location: Not far from the underground and tram service. A lovely pedestrianised road of restaurants and bars within easy walking distance.
Very classy hotel. Beautifully appointed room had just been refurbished. Excellent staff.