Dear Thomas,Thank you for taking the time to review your recent stay.It brings us immense pleasure to learn that our prime location served as the perfect base for your festive ambulations around the city and that you found the historic character and accommodations of our hotel worthy of its four-star distinction. We note with concern your comments regarding the service experienced in our restaurant and bar. While we pride ourselves on the dedication and friendliness of our team, we recognize that there can be moments when the service does not keep pace with the expectations of our esteemed guests, particularly during the bustling holiday season. Rest assured, our commitment to excellence is unwavering, and we are constantly seeking to refine our staffing to ensure that each guest receives the attentive and swift service they deserve.We are looking forward to welcoming you again.Wishing you a Happy New Year!The Dominican Team

Dear Rachel,Thank you for taking the time to share your review.We are delighted to hear that you found our team wonderful and that the beauty of our building contributed positively to your experience. It is rewarding to know that, aside from one unfortunate incident, our team's efforts resonated with you. We are truly sorry to hear about your experience with a member of our bar staff. This does not reflect the high standards of hospitality and service that we strive to uphold. Rest assured, we are addressing this internally to ensure that all guests receive the warm and professional service they deserve.We hope to welcome you back in the future. Season's greetings,The Dominican Team

Dear Darcy,Thank you for taking the time to review your stay.We are glad to hear that the service at reception met your expectations. Our team strives to provide exceptional service and it's heartening to know this was evident during your interaction with our front desk. However, in reference to your experience with room cleanliness, we regret that we did not meet your expectations in this regard. We will certainly address your feedback with our housekeeping team to ensure our high standards are maintained.Regarding the amenities, we continuously seek to enhance our guest experience and will take your comments into consideration as we plan for future updates.We look forward to welcoming you back in the future.Best wishes,

Beste Nick,Hartelijk dank voor dit zeer positieve oordeel.Het verheugt ons dat u tevreden was over de netheid van uw kamer en dat uw verblijf bij ons naar wens was.Een volgende keer verwelkomen we u graag opnieuw.Met vriendelijke groet,The Dominican Team

Dear Takeshi,Thank you for this review about your recent stay.We regret to hear that you experienced disturbances during your stay. Our hotel prides itself on offering soundproof rooms, and we provide earplugs for additional comfort. For future stays, we suggest requesting a room on our higher floors and facing the inner courtyard as these are designed to ensure a more peaceful environment for our guests.We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards,

Dear Alla,Thank you for your feedback concerning our hotel.We are delighted to hear that you appreciated our prime location and the exterior of the hotel. Our establishment is indeed situated in the heart of Brussels, providing easy access to the city's attractions.We understand your concerns regarding the room's decor and carpet. While our rooms are designed to reflect a classic style, we acknowledge that some guests may prefer a more modern aesthetic. We are continuously working on improving our facilities, and we have plans for updates in the near future, including new furniture and mattresses. As for the cleanliness, we assure you that we maintain high standards and offer daily housekeeping services. However, we apologize if your experience did not meet your expectations.We hope to welcome you back in the future.Kind regards,

Dear Jayne,Thank you for taking the time to leave a review of your recent stay.We are delighted to hear that you consider us one of your favorite hotels and that you appreciate our excellent reception and bar staff. Your kind words truly mean a lot to us.We apologize for the inconveniences you faced during your stay. Regarding the room's window design, we understand that it may not have been to your preference, and we would have been more than happy to offer you a different room upon request. We also apologize for the half-empty water bottle and the delay in providing a remote control for the TV. Rest assured that we will address these issues with our housekeeping team to ensure they do not occur in the future.We look forward to welcoming you back in the future.Best wishes,

Dear Mark,Thank you very much for this kind review.We are delighted to hear that you found great value in our top-quality offerings. Your satisfaction with our room cleanliness, hotel condition, and service is truly appreciated.We continuously strive to provide exceptional experiences for our guests and are grateful for your kind words. We look forward to welcoming you back for another memorable stay in the heart of Brussels.Thank you once again for your review, and we hope to see you soon. Warm regards,

Dear Sarah,Thank you for taking the time to share your review.We are delighted to hear that you appreciated our convenient location near the Grande Central train station and found our rooms to be spacious and comfortable. We apologize if you experienced some noise from the street during your stay. Our hotel offers soundproof rooms, and for future visits, we recommend requesting a room facing the inner courtyard for a quieter experience.We appreciate your feedback on our breakfast offerings. Our team strives to provide a wide variety of homemade, seasonal, and healthy food options, and we will certainly take your comments into consideration to improve our service. Rest assured, we will address the replenishment and temperature of our dishes to ensure a more enjoyable experience for our guests.We hope to have the opportunity of welcoming you back. All the best,

Dear Isabel,Thank you very much for your review.We are delighted to hear that you enjoyed our prime location, as well as the service provided by our staff. Your kind words are truly appreciated.We have taken note of your feedback regarding the lack of USB ports in the rooms and the shower design. We are continuously working on improving our facilities, and your comments will be taken into consideration for future updates.We look forward to the pleasure of seeing you again on a future visit. Best regards,

Dear Guest,Thank you for such a positive review.We are glad you had an enjoyable stay, our team members take great pleasure in going that extra mile for our guests to make sure they have a memorable experience with us.We look forward to seeing you again in the future.Kind regards,The Dominican Team