Ratings based on 399 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
98% of guests recommend
4.7 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Very modern hotel in the heart of Brussels

Posted Jul 23, 2015
Great, central location with all the mod cons you can wish for. Friendly staff and a sleek room that has a great view - we were on the 16th floor. Would definitely stay there again if ever in Brussels!
5 out of 5
Recommended
for Everyone
by A verified traveler from New Jersey

Overnight luxury

Posted Jul 22, 2015
Our stay was a true pleasure. The room was extremely well appointed and comfortable. We selected the deluxe plan, an option that prover to be well worth it. Not only did it provide a great view from a high floor with a nicely stocked complimentary mini-bar, but gave us access to a relaxing lounge with all the champagne, wine, beer, etc. and little taste treats that we could desire. We were even able to invite another couple who were staying in the hotel, but had not chosen the plan, to share it with us. In the morning we were pleasantly surprised by the casual but beautifully abundant breakfast choices that even yielded some "doggy bag" treats for the plane ride home. It was an upgrade that kept giving. Even without all of these generous bonuses, we found the hotel to be a wonderful end to a great trip and all the staff, particularly Phillip, head concierge, to be gracious, warm and helpful. You can't go wrong by staying here. Location is great too.
5 out of 5
Recommended
for Everyone
by A verified traveler

Ultra modern hotel in an upscale neighborhood

Posted Jul 21, 2015
We thoroughly enjoyed this modern facility a short distance walk or subway ride to the center of town.
4 out of 5
Recommended
for Couples
by A verified traveler from NY, NY

Perhaps a bit too hip for me.

Posted Jul 20, 2015
Pros: Views from high floors.
Cons: Get rid of the perfumed air in the lobby
Modern hotel in midst of Brussels main high end retail boulevard. We had a corner room with great views. Room was standard size for a European hotel with comfortable bed. Each room was loaded with lots of "bells and whistles." Shower (rain showerhead) and toilet behind opaque glass in a relatively tiny area that also included the sink. Sink mirror was on rollers; not sure why; perhaps a mini room divider. Controls for lights and electric window darkeners were next to each bed; in other words, you need to turn on the bathroom lights before you go. Overall it is a good hotel. My one real gripe is that they perfume the lobby air. Yuk! And I have had allergic reactions to this unnecessary feature in the past.
3 out of 5
Recommended
for Everyone
by A verified traveler from Texas

Hotel near metro station

Posted Jul 20, 2015
Chic, minimalist hotel near metro station. We found the public areas (Lobby, restaurant, halls ) to be a little dark-more lighting is needed. Rooms are comfortable with nice amenities. We loved the size of the bathroom, especially the shower, and the wardrobe /dressing area. Room maintenance issues were a HUGE deal during our stay. We had to change rooms due to a/c freezing and flooding the wardrobe area. No one offered to help with our move. In the new room, the shower was clogged and flooded the bathroom. We reported the problem but it was not fixed, so the bathroom continued to flood.(we used all our towels to mop up the mess) The attendant in the Sky Lounge (24th floor ) kept us fully aware of closing time. He continued to remind the guests, every 5 minutes, that the lounge would be closing shortly.
3 out of 5
Recommended
for Everyone
by A verified traveler from Ontario, Canada

Just average

Posted Jul 12, 2015
While nice and modern looking hotel we had a lot of issues. On our arrival there was no Bell Person working to assist with luggage. When we went inside to ask for help, initially none was provided. Asking a second person they finally helped. Our shower leaked water and flooded the bathroom floor. They only provided one set of towels the two nights we stayed despite two in the room. They had forgot to initially supply the room with soap, bath gel and shampoo. Wifi in the room was not good. It worked best in the halls.
5 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles, CA

Great hotel/location

Posted Jul 7, 2015
Pros: I loved the snacks, the complimentary mini bar, the lounge and the spa facilities.
Cons: The bed was a little too firm for my liking and unfortunately, we found that the shower tended to leak water along the floor and soak the towels near.
Location: Hotel is in a nice area of Brussels and fairly convenient to get around.
Both my wife and I really enjoyed our experience at The Hotel. We were traveling on our honeymoon. We absolutely loved the lounge and the ability to have a drink or a snack at any given point in the day.
4 out of 5
Recommended
for Everyone
by A verified traveler from Goodfield, IL

A Nice Boutique Hotel

Posted Jul 7, 2015
Location: Right across the street (on the corner) is a restaurant named La Terasse. This is a well run restaurant with wonderful food and a reasonable price. If
We checked into the hotel on June 17th, 2015, for a 5-day stay. The breakfast in the morning was very nice and the staff very nice as well. This seems to be a secure hotel. We never felt as if our life or valuables were in any danger and the room was very clean. Most of the staff speaks pretty good English which helped us a lot. Would we stay here again? I believe we would.
5 out of 5
Recommended
for Couples
by A verified traveler

Posted Jul 6, 2015
Mooi hotel van alle gemakken voorzien. Jammer van de dure parking. Wij moesten voor een nacht €44,- betalen.
5 out of 5
Recommended
for Everyone
by A verified traveler

Centrally located, excellent hotel

Posted Jul 6, 2015
The staff were extremely helpful. Even though we arrived much ahead of the usual check in time, they managed to give us the room. The room was nice, comfortable and modern. I'll have to visit Brussels again after a couple of months.. will definitely be staying there again.