Ratings based on 353 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
83% of guests recommend
4.1 Room cleanliness
3.7 Service & staff
3.8 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

I reccomend it

Posted Jul 22, 2014
Pros: I liked the room was really lovely and had a lovely nice bed was en suite and the shower had a lot of pressure .
Cons: The internet is not free unless you have booked it through Thon hotels website they give you a hour free of wireless internet .
Location: Very close to it you have the Jardin Botanique and you are also very close to the main square and there are bars and restaurants in the area .
I booked this hotel for 2 nights is very close to Gare Nord ,as soon as you leave the station you need to turn left nearly straight away if you intend to walk ,and close of the Jardin Botanique and is in the city centre you can walk to the main attractions easily enough ,and has a Metro station right outside that is the best way to see as many attractions as possible I think .The room was lovely really nice bed and is en suite the shower had a lot of pressure It has a gym and a sauna also I didn't use it because I wanted to see as much as possible .Apart from the waiting I had to do for my check in in as there was only one person attending a lady and she was taking a lot of time sorting whatever she needed to sort and it took quite a bit of time for some other staff to come and do my check in .After that everything was great I do recommend the hotel .
5 out of 5
Recommended
for Everyone
by A verified traveler from australia

Great hotel

Posted Jun 9, 2014
Pros: Across from train station.
Cons: Free wifi in reception at least and in rooms.
Loved our stay, great location, clean room, yummy breakfast
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel, central & close to train and metrolin

Posted Feb 16, 2014
Really helpful staff, lovely & clean very modern & funky
4 out of 5
Recommended
by A verified traveler

Don't get wht u see

Posted Jan 29, 2014 on Hotels.com
Rooms are not big ..bed comfortable small bathrooms
Comment from Hotel Management
Apr 5, 2014 by Elke, Hotel Management
We appreciate you took the time to evaluate your stay with us. Nevertheless we regret to see we did not meet your expectations completely. May we specify, that we have different types of rooms: standard rooms, the smallest type of room, superior room and suites, which are our biggest rooms. We do hope you’ll consider to visit us again the next time you are in Brussels. Best regards The management
5 out of 5
Recommended
for Everyone
by Natalie from cheshire

Brilliant

Posted Jan 28, 2014
Pros: Everything
Cons: Nothing
I read a lot of bad reviews about this hotel but I can't fault it at all. The staff were so helpful and couldn't do enough for us, the location is great and everything is so close and if it is a bit of a struggle there is a bus stop on the pavement outside of the door. I would definitely recommend this hotel and I don't have a bad word or point to say about it.
Comment from Hotel Management
Jan 30, 2014
We thank you for your recommendation and your positive comment on your stay with us. We are happy to see that you appreciated the efforts we are making in improving the standard of our hotel. We are looking forward to welcoming you again with us upon your next visit to Brussels. Kind regards the management
4 out of 5
Recommended
for Families
by David from Dublin

Posted Jan 25, 2014 on Hotels.com
At first got a room that stank of cigarettes room No.10, 22 floor, after complaining received a fantastic room. So depending on the room you receive will depend on your experience
Comment from Hotel Management
Apr 5, 2014 by Elke, Hotel Management
We thank you for your evaluation on your stay with us. We indeed have 2 smoking floors, floors 21 and 22. Upon checkin the receptionist should have asked you if you want a smoking or non-smoking room and we do apologize if this was not done. But we are happy to see that the reception acted correctly by changing your room after your remark. We do hope we'll have the pleasure of welcoming you again upon your next visit to Brussels. Best regards the management
4 out of 5
Recommended
for Everyone
by ahmed khaled from egypt

Very nice location

Posted Jan 10, 2014
Comment from Hotel Management
Jul 12, 2014 by Elke, Hotel Management
We thank you for your positive appreciation on your stay with us, we are happy to hear that you do not have any special remarks. We hope we’ll have the pleasure of welcoming you again upon your next visit to Brussels. Best regards The management
Comment from Hotel Management
Jan 11, 2014
We thank you for your positive appreciation on your stay with us, we are happy to hear that you do not have any special remarks. We hope we’ll have the pleasure of welcoming you again upon your next visit to Brussels. Best regards The management
5 out of 5
Recommended
for Couples
by federico from Como, Italy

Very recommended!

Posted Jan 6, 2014
Well connected with every part of Brussels (4 metro lines) ; the rooms are bright and clean, the breakfast is of high quality and very abundant : goes for breakfast, lunch and dinner. I paid less than a three-star hotel without breakfast! We have to go!
Comment from Hotel Management
Jul 12, 2014 by Elke, Hotel Management
We thank you for your positive comment on your stay with us and we are happy to hear you enjoyed it. May we point out that we do not have a restaurant open for lunch/dinner in the hotel. We only serve small snacks at the bar. Our restaurant is used for the breakfast buffet and pre-booked lunches or dinners for groups. But there are some really nice restaurants in the direct surroundings of the hotel. We are looking forward to welcoming you again upon your next visit to Brussels. Best regards the management
Comment from Hotel Management
Jan 9, 2014
We thank you for your positive comment on your stay with us and we are happy to hear you enjoyed it. May we point out that we do not have a restaurant open for lunch/dinner in the hotel. We only serve small snacks at the bar. Our restaurant is used for the breakfast buffet and pre-booked lunches or dinners for groups. But there are some really nice restaurants in the direct surroundings of the hotel. We are looking forward to welcoming you again upon your next visit to Brussels. Best regards the management
5 out of 5
Recommended
for Getaway With Friends
by sébastien from Brussel

Nice location and very nice Sauna !

Posted Jan 6, 2014 on Hotels.com
Nice location, near shopping street Rue Neuve, and train station; and very nice Sauna with view on Brussel !
Comment from Hotel Management
Mar 8, 2014 by Elke, Hotel Management
We thank you for your appreciation on your stay with us. We are happy to hear you do not have any remarks and that you liked the location of our hotel and especially our sauna. Indeed, the sauna is an unique feature of the hotel, which is situated on the top floor with a fantastic panoramic view of the Brussels city centre. We hope we’ll have the pleasure of welcoming you again upon your next visit to Brussels. Best regards The management
5 out of 5
Recommended
by Mmonck from Norfolk

Great room and location

Posted Jan 4, 2014 on Hotels.com
The hotel is in a great location to easily walk into the city. The hotel has lovely rooms, we have a suite on the top floor, the views were great!Friendly staff with great English. My only tiniest of tiny niggles was that you needed to pay 7 Euros for wi fi. In this day and age that should be standard. All in all a great place to stay and fantastic value for money.
Comment from Hotel Management
Mar 15, 2014 by Elke, Hotel Management
We thank you for your positive evaluation on your stay with us and we are happy to see you appreciated the service given by our staff and the location and infrastructure of the hotel. We have free internet available for all our guests on the 4 lobby computers. The WIFI is for free for the first hour, afterwards it is with a daily fee. If you book your stay through the website, the WIFI is for free during the entire stay. We are looking forward to welcoming you again upon your next visit to Brussels. Best regards the management