Wow, another perfect score! Thank you so much, Juan! We hope you had a good time in Brussels during the end of the year, and we wish you the best for 2024! Kindest regards,Van der Valk Brussels Airport Team

Hi Mark, What a lovely review! Thank you so much for sharing this with our Expedia community. We're glad you enjoyed your stay here and already look forward to welcoming you again. Have an amazing day and take care,Van der Valk Brussels Airport Team

Hi Kevin, Thanks for the nice score and honest feedback! As a hotel that gives importance to sustainable travel, our airco systems indeed have preset levels, you can tweak about 2 degrees above or below the standard level in order to save energy. We will take into consideration your comments about our extensive breakfast buffet, for future improvements in our selection. Hope to see you here again soon! Van der Valk Brussels Airport Team

Hey Jesse,Thanks for your recent stay and your score. Feel free to share more details about your feedback so we can now which points we could improve for our guests! Hope to see you here again for a better experience,Van der Valk Brussels Airport Team

Thank you for the 8/10, Mark! We'll do our best to turn that into a 10/10 during your next visit! Warm regards,Van der Valk Brussels Airport Team

Hello Walter,We're beyond happy to read you had a good stay here and would choose us again next time. We hope to see you again and wish you a wonderful day! Kind regards, Van der Valk Brussels Airport Team

Dear Alexandra,Thank you for your honest feedback. We're truly sorry that your stay wasn't entirely satisfactory here, even though we switched your room upon request. We take pride, as the Van der Valk brand, in offering all our guests the most comfortable stay possible, and are sorry our service fell short this time. We have sent your room number(s) to our housekeeping manager for further inspection, as we take your comment very seriously. Hopefully you'll give us another chance in the future to make things right. Take care,Van der Valk Brussels Airport Team

Hi Claire, Thank you for the 8/10 score, it makes us happy that our hardworking team's efforts have been reflected during your visit!We look forward to welcoming you again here for an even better experience, and hopefully turn that 8 to a 10/10. All the best, Van der Valk Brussels Airport Team

Hi Kevin, Thank you for your feedback! Happy to hear your stay went well and that you broke a sweat in our tastefully designed gym. We apologize for the wifi issue you encountered; it has been resolved in the meantime. We've had some technical maintenance rounds in the past week. Your suggestion to book the shuttle in advance is valuable advice, especially during peak times when it tends to be in high demand.We hope to have the opportunity to welcome you back for another stay in the future!Kindest regards, Van der Valk Brussels Airport Team

Dear Daniel,Thank you for taking the time to share your feedback with us. We're truly sorry to hear about the issues you encountered during your stay. Cleanliness is of utmost importance to us, and it's disappointing to learn that the cleanliness of your room did not meet our standards.Both the cleanliness and the minibar stocking will be discussed with the housekeeping team. As for your request for a follow-up from our General Manager, we apologize if there was a delay in our response. We will ensure that your request is conveyed to the appropriate person, and they will reach out to you as soon as possible.Once again, we apologize for the disappointments you experienced during your stay. We hope you will give us another opportunity to provide you with a more enjoyable experience in the future.Best regards,Van der Valk Brussels Airport Team

Hi Paul, Thanks for the nice score! Feel free to share more feedback next time so we can use it to keep improving for our valued guests! Hope to see you again soon, Van der Valk Brussels Airport Team

Hi Jean-Francois, What a nice review! Thank you for your kind words and useful feedback. We do have king size beds of course, but these are given based on availability on the day of your check-in. Fair point regarding the cups, this seems doable. We've forwarded your feedback to management. Looking forward to welcoming you here for your next trip!Kind regards, Van der Valk Brussels Airport Team

Hi there Joel, Thanks for the perfect score, we're delighted that you had such a pleasant experience at our hotel! Hope to see you here again in the near future! All the best, Van der Valk Brussels Airport Team

Wow, thanks for the 10/10 score Mark! We’re thrilled to hear you enjoyed your stay at Van der Valk Brussels Airport. Have a wonderful day and hope to see you again soon! Van der Valk Brussels Airport Team

Hi Vanda! We’re delighted to hear about your recent experience with us and we’re so pleased that you had a good night's sleep!Thank you for taking the time to share your experience and we look forward to welcoming you back soon!Van der Valk Brussels Airport Team

Hi Claire, Thank you for the 10/10 score! It was a pleasure welcoming you here and we already look forward to next time. Kindest regards,Van der Valk Brussels Airport Team

Dear Suat, It makes our day to hear that we were able to provide you a 5-star service! We’ll make sure the entire team receives your feedback – they’ll be thrilled to hear your kind words.Hope to see you again soon, Van der Valk Brussels Airport Team

Hey Kevin,We’re so grateful that you took the time to share your feedback with us. Thanks for the nice score by the way!Regarding the shuttle, it is indeed advisable to pre-book your trip before check-out as it only has 8 seats. Otherwise, we can always arrange a taxi at reduced rates. Have a wonderful day!Van der Valk Brussels Airport Team

Hi Clive, We’re so happy to hear you had a great experience at our hotel. Thanks for the good score and hope to welcome you here again for your next trip. All the best, Van der Valk Brussels Airport Team

Hi Derek,Sorry for the late reply to your review, the previous months have been exceptionally busy at the hotel! Just wanted to let you know how much your review means to us here. We do all we can to provide our customers with the best service, and it always makes our day when a customer appreciates it. Thanks again, and we hope to make your next visit just as positive. Have an amazing day!Van der Valk Brussels Airport Team