Double Room (XL) | Premium bedding, in-room safe, desk, blackout drapes
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Reviews of Zoom Hotel

4 out of 5
Zoom Hotel
Rue De La Concorde 59-61, Brussels

Reviews

8.6

Excellent

Rating 10 - Excellent. 165 out of 375 reviews" "
Rating 8 - Good. 153 out of 375 reviews" "
Rating 6 - Okay. 37 out of 375 reviews" "
Rating 4 - Poor. 12 out of 375 reviews" "
Rating 2 - Terrible. 8 out of 375 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

2/10 Terrible

Alexandru

Disliked: Property conditions & facilities
Îs like a 2 star hotel no light in room
Stayed 3 nights in Mar 2024

10/10 Excellent

William

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A top-3 hotel in BXL
One of my favourite hotels in Brussels. Very comfortable, clean, cool decor. Most importantly great staff, very welcoming and helpful.
Stayed 2 nights in Jan 2024

2/10 Terrible

Verified traveler

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023

10/10 Excellent

CARLOS

Stayed 3 nights in Nov 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Accomodating, good location
Hotel staff was very accomodating, we had an early check in and they gave us a room hours before check in time! Nice, clean room. Narrow elevators. No AC.
Stayed 2 nights in Oct 2023

8/10 Good

Bjarney

Liked: Staff & service
Stayed 2 nights in Oct 2023

6/10 Okay

Henrique

Liked: Cleanliness, property conditions & facilities
Overall we had a good stay at Zoom Hotel. The only thing I would mention here is that we found the bathtub quite slipery and it may cause accidents when stepping in and out.
Stayed 4 nights in Jul 2023

10/10 Excellent

James Ryan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very spacious room. Short walk to transit. Very helpful and friendly staff.
Stayed 2 nights in Jul 2023

10/10 Excellent

Sarah

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a really cute space and fit our group of three into one room perfectly! It was easy to access public transit or even walk to the city center from this location, and there was great food nearby.
Stayed 2 nights in Jul 2023

8/10 Good

Francesca

Traveled with family and small children
Liked: Cleanliness, staff & service
We were offered a top floor room which was very beautiful, but extremely hot during the heatwave. There was air conditioning but the hotel didn't provide a remote for controlling it - we asked for this at reception, but were told they would go in the room and set it up themselves. I would expect to have access to the remote 24/7 and be able to change the air conditioning freely, especially during the extreme weather conditions and considering the windows don't open. Additionally, I was travelling with a small baby which the hotel was informed about - I was offered a top floor room which was only accessible through lifts and then some steps. the lift is so small that the pushchair barely fit in. I did ask for a more accessible room, but they didn't have any. Overall, the property is very beautifully decorated and the room was very nice, but I wouldn't recommend it in hot weather and as a family trip, unless they provide fully accessible rooms.
Stayed 3 nights in Jun 2023

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
Central location, very clean, crisp interior, friendly and helpful staff. Convenient transport connections
Stayed 2 nights in Jun 2023

10/10 Excellent

Sandeep

Stayed 1 night in May 2023

8/10 Good

Asia

Traveled with group
Liked: Cleanliness, staff & service
Nice location
Stayed 3 nights in Apr 2023

10/10 Excellent

Linda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mooi historisch pand, met grote nette kamers. Leuke sfeer en goede uitvalbasis.
Stayed 2 nights in Apr 2023

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Decent-sized and clean room, convenient location for seeing a variety of sites and accessible to nearby restaurants. I'd stay here again.

8/10 Good

Yasen

Stayed 2 nights in Feb 2023

8/10 Good

Menachem

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value for money
Good bed and shower. Nice ambience in the room Too small TV.
Stayed 5 nights in Dec 2022

10/10 Excellent

Amanda

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Amanda

8/10 Good

Keti

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was really nice and friendly, it was a very fast check in and check out. Everything was perfect and the location was great. Thank you.
Response from Irani on Jan 4, 2023
Thank you for your feedback.

10/10 Excellent

Kai Yeung

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Nov 2022

10/10 Excellent

Rosa

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excelent Costumer Service , Mayra is very nice with all customer
Stayed 1 night in Oct 2022

8/10 Good

Maria Elena

Traveled with group
Liked: Property conditions & facilities, room comfort
Stayed 3 nights in Jul 2022

10/10 Excellent

Holli

Liked: Cleanliness, staff & service, property conditions & facilities
Great breakfast and very polite staff.
Stayed 2 nights in Jun 2022

8/10 Good

Apoorv

Stayed 3 nights in May 2022

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay and very affordable
This is a nice hotel in downtown Bruxelles, very convenient for sightseeing downtown. The room is very small but clean and neat. I stayed on the 5th floor and it was quite. No windows to see the city. My only complaint is that it got very hot at night and the air conditioner unit did not work. I even opened the skylights and it was still too hot. I was quite peaved when the air conditioner came on the next morning just as I was getting ready to leave. I would stay there again but I would certainly make sure the that the AC worked in my room. The staff were exceptionally friendly and attentative.
Stayed 1 night in Apr 2022

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good value
The reception was exceptionally friendly. The hotel is clean. The room was very small but clean and nice my only complaint was that the air conditioner did not work a couple of nights and the room got very hot and stuffy and it was hard to sleep. I was really irritated when the air conditioner came on just as we were getting up. On the whole I would say it is well worth the cost and a nice place to stay.
Stayed 3 nights in Apr 2022

10/10 Excellent

NICO

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and friendly hotel in a good area of Brussels
Stayed 1 night in Oct 2021

10/10 Excellent

Matthieu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice location and services.
Stayed 2 nights in Sep 2021

10/10 Excellent

Nahi, Sydneyc

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the reception guy was so helpful and was willing to go beyond whats expected of him to be helpful, thanks so much!
Stayed 3 nights in Mar 2020

6/10 Okay

Cherise

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Let down
We were expecting this hotel to be a happening place (by the reviews) but it turned out to be very quiet and quite boring. The decor was good with its camera film theme however the walls were so thin that everything could be heard between rooms. We were asked to turn the TV off in the room because it was apparently too loud even though it really wasn’t. The day staff were very helpful and friendly but the night staff were miserable and unhelpful. Couldn’t get a decent drink (teeny tiny bottles of beer!) and it took forever to get served. I wouldn’t stay here again.
Stayed 2 nights in Feb 2020

8/10 Good

Dimitrios

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

8/10 Good

Marcial JrIII

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Posh neighborhood, reasonable boutique hotel
Happy that we got a booking here for New Year’s Eve and New Year’s Day. It’s situated in an apparently posh area surrounded with posh shops. The Metro 2 & 6 lines stop here @ Louis which makes the hotel accessible any time. It’s a short, safe walk from the Metro, which can take you to many points in the city. The hotel ambience is unique, very artsy with numerous photographs framing the interior. Even the room has a gigantic photograph to frame the bed. Needless to say, expect a feeling of being in an artist’s studio—dark walls and painted metal pipes as hardware. We were in one of the rooms on the highest floor so we had to take the elevator to the 4th and climb a flight of stairs to the 5th. No big deal. The only thing was the creaky floor and how it got really warm and incredibly stuffy in our room. We were recommended to turn down our radiators but it just might be all the heat emanating from the lower floors. Nevertheless, beds were comfortable; our family was happy to be safe and sound. Their bathroom was a nice size and more importantly, clean and decent. Housekeeping was also prompt, even showing up on the first day of the year! We didn’t get to try their breakfast but we did purchase beer from their bar!
One queen bed for the parents and two single bed frames on the floor for the children.
Beyond the reception area, toward the dining area.
Stayed 2 nights in Dec 2019

8/10 Good

Verified traveler

Stayed 5 nights in Dec 2019

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome hotel
Great hotel. Decent location, which although was not in the tourist center of town, was by a lot of high-end shopping in a more local neighborhood. Staff were professional and friendly. Room and furnishings were top-notch, with good attention to comfort and style.
Stayed 3 nights in Dec 2019

10/10 Excellent

Irina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vey new and vey clean hotel. The quality of the towels and bedding is very good. The location is in the middle of the shopping ares which is ok. For the main attractions you need to walk 20 min. We definetely would stay here next time.
Stayed 2 nights in Dec 2019

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Way too expensive given the offer. I expect 4 star quality for 370$. This was more a nice 2 &1/2 stars. Value for the money (1 to 5 with 5 being best) 1. It should be in the $100 range. It's Comfort Inn level.
Stayed 1 night in Dec 2019

10/10 Excellent

Joan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2019

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness
“Hip” just a clever way of marketing “rudimentary”
The building was not designed as a hotel so I woke up when people passed by the room, the design is bare bones, with a cheap bed and a terrible hair dryer.
Stayed 3 nights in Nov 2019

6/10 Okay

amber

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
Clean room with Nice design. Bathroom was clean and spacious. Breakfast was good with Nice breakfastcorner. What spoiled it for us was the creaking floor and poor sound insulation which made it impossible to sleep the moment your neighbours up/down or next to you arrived or woke up.
Stayed 2 nights in Nov 2019

8/10 Good

Kristin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2019

6/10 Okay

C

Disliked: Staff & service, amenities
This was definitely not worth $217/nt!!! It’s minimalist IKEA furniture with little hospitality. Only given one bottle water in room during 2nt stay; room tidy and bathroom clean; need to carry luggage up stairs to room (no help offered); check-in appeared like I was bothering them when I arrived. Not welcoming. Again I would NOT spend $217/nt for this hotel again. Disappointed. Perk->location.
Stayed 2 nights in Oct 2019

6/10 Okay

MARC

Business traveler
Liked: Cleanliness
Stayed 1 night in Oct 2019

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2019

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019

10/10 Excellent

Vlad

Liked: Staff & service
Stayed 2 nights in Aug 2019

4/10 Poor

Verified traveler

Liked: Cleanliness
Disliked: Staff & service
Overall would not recomend.
Tasteless corny design, overloaded with details. Rude and unprofessional staff at reception. But beds very clean.
Stayed 1 night in Jul 2019

2/10 Terrible

Nasim

Disliked: Staff & service, property conditions & facilities, room comfort
Elevator broke down, with our kids inside crying
as we were taking the elevator to go to our room on the 5th flr, the elevator broke down and we were stock inside for approx. 12 min. our two small children were terrified and crying. it got so hot inside the elevator and we were all scared. We didn't know if the help/emergency botton worked or not, so was used our cellphone to call the front office. He said we have to wait till he reset it. it was a nightmare, specially with our kids inside. We got out, all sweaty and scared and all the guy offered was if we want water, which we didn't take. He didn't even feel bad a bit about what happened. I was very upset about it. we didn't take the elevator anymore. We got to our room only to find out that even the AC is not working. the room was very dark and everything was just shoved in. Our king size bed was two twin size mattresses put together which was separating annoyingly. the kids sofa bed was so uncomfortable. it felt like he wires were sticking out.The front office was not really knowledgeable either. I am so glad it was any one night that we stayed there. Will not recommend it to any one , specially families.
Stayed 1 night in Aug 2019

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
There was no a/c in the room however the room temperature was still very comfortable. The staff was very helpful.
Stayed 2 nights in Jun 2019

8/10 Good

Verified traveler

Liked: Cleanliness
Stayed 1 night in Jul 2019