Aerial view

Reviews of Hotel Caro

4 out of 5
Hotel Caro
164A Barbu Vacarescu street, 2nd district, Bucharest

Reviews

8.2

Very Good

Rating 10 - Excellent. 59 out of 138 reviews" "
Rating 8 - Good. 48 out of 138 reviews" "
Rating 6 - Okay. 20 out of 138 reviews" "
Rating 4 - Poor. 7 out of 138 reviews" "
Rating 2 - Terrible. 4 out of 138 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Andrea

Liked: Cleanliness, staff & service
Stayed 4 nights in Feb 2024
Response from Caro Team on Feb 12, 2024
Dear Andreea,We're pleased to see your rating of 4 out of 5 for our hotel. It shows us we're on the right track to providing an excellent stay for our guests. We are continuously striving to deliver a memorable experience, and every feedback helps us do just that. We hope to have the opportunity to welcome you back, always aiming for that perfect score.Until we meet again, Caro Team

10/10 Excellent

Adam

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Caro Team on Nov 13, 2023
Dear Adam,What a pleasure it is to hear such positive feedback! Your perfect score of 10 out of 10 is truly heartening. Our hotel strives to provide our guests with an exceptional experience, and your satisfaction is the measure of our success. We hope to have the opportunity to welcome you back soon at Caro Hotel!Best regards,Caro Team

10/10 Excellent

Sandra

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Last stop before flight home! Beautiful hotel!
Chose hotel for our last night before flying back to the USA. Hotel had everything! Pool, gym, restaurant, bar, and close to airport! Shuttle was available. Parking also.
Outside
Bedroom
Beds
Balcony
Stayed 1 night in Oct 2023
Response from Caro Team on Oct 31, 2023
Dear Sandra,It is wonderful to hear that you had a memorable stay at Caro Hotel. We are delighted that our amenities, including the pool, gym, restaurant and bar, were up to your expectations. Our proximity to the airport and the availability of a shuttle service is indeed a convenience that our guests value highly.Should your travels bring you back to Bucharest, we would be more than happy to host you again. Safe travels back to the USA.Best regards,Caro Team

10/10 Excellent

iulian

Traveled with family
Liked: Amenities
The room was very clean, smelled fresh, looked like a luxurious place for a good price. The hotel staff was helpful if we need it, that made us to comeback again. The hotel has a good location, giving us access to places around where we need it to go.
Stayed 1 night in Sep 2023
Response from Caro Team on Sep 26, 2023
Dear Iulian,Your wonderful feedback has truly made our day! It is delightful to hear that you found a luxurious place and rooms to be clean, fresh. Our team takes pride in ensuring our guests enjoy a comfortable and memorable stay, so your positive comments about our helpful staff are greatly appreciated.We're also pleased to know that our strategic location added to the convenience of your stay, providing easy access to the places you needed to visit. Your kind words serve as a great motivation for our team.We eagerly anticipate your next visit and promise to offer another delightful experience.Best Regards,Caro Team

8/10 Good

Edis

Business traveler
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Jul 2023
Response from Caro Team on Aug 1, 2023
Dear Edis,Thank you for taking the time to write about your experience at the Caro Hotel. We appreciate your feedback and we are so glad to hear that you enjoyed your stay overall and gave us an 8 out of 10. We strive to provide the highest quality of service and hospitality to all our guests and we take all feedback into consideration in order for us to continue improving our standards. We are sorry if there was any aspect that did not meet your expectations during this visit, but we hope that you will come back soon and give us another chance. Thank you again for choosing the Caro Hotel!

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Caro Team on Jul 15, 2023
Dear Martin,Thank you for your wonderful feedback and 10 out of 10 rating! We strive to provide a warm and welcoming stay for our guests, and we're glad to hear that we made your experience with us a pleasant one. We pride ourselves in the quality of service we offer at Caro Hotel, and it's great to see that our hard work is appreciated. Thank you again for taking the time to share your experience with us - it's always nice to receive such positive feedback.

8/10 Good

Alon

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Location, BF and GYM are good. Good service in BF and the restaurant. Room (old part) : need to be renovated.
Stayed 3 nights in May 2023
Response from Caro Team on Jun 6, 2023
Dear Alon,Thank you for taking the time to review our hotel. We are glad to hear that you appreciated our location, breakfast, and gym facilities. We strive to provide a quality experience for all of our guests, and we apologize that standard room did not meet your expectations. Our goal is always to ensure that your stay at Caro Hotel is comfortable and enjoyable. Thank you again for taking the time to share your experience with us.

10/10 Excellent

Xing

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2023
Response from Caro Team on May 9, 2023
Dear Xing, Thank you so much for your positive review! We are delighted that you enjoyed our services. At Caro Hotel, we strive to provide all of our guests with a pleasant and memorable experience. We look forward to welcoming you back in the future

6/10 Okay

Mihai

Liked: Cleanliness, staff & service, property conditions & facilities
Blue room isn’t premium
Stayed 2 nights in Apr 2023
Response from Caro Team on Apr 11, 2023
Dear Mihai, Thank you for taking the time to review your experience with us. At Caro Hotel, we recognize that everyone is different and that every traveler expects something different from their stay. That's why we aim to provide our guests with personalized services that meet their individual needs and preferences. For this reason, we made a note for the next stay to allocate the room with a different design than the blue one.We hope you will return in the future so we can have another opportunity to make your stay more enjoyable.

10/10 Excellent

Michelle

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very high tech and modern. Only 10 minutes walk from the shopping mall and the lovely Nor restaurant. This is the second time we have stayed here and we will return. Lovely hotel
Stayed 1 night in Feb 2023
Response from Caro Team on Mar 10, 2023
Dear Michelle,Thank you for your kind words! We are delighted to hear that you have enjoyed your stay with us at Caro Hotel twice now and that you plan to return. We strive to create an environment of comfort, and it is wonderful to see that we have achieved this for you. We hope that you will continue to enjoy your visits with us in the future, and thank you for sharing your experience.

10/10 Excellent

Alexandru

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2023
Response from Caro Team on Jan 30, 2023
Dear Alexandru,Thank you so much for taking the time to share your thoughts with us. We are delighted to hear that you enjoyed your stay with us and found our location and services to be up to your standards. We hope to welcome you back again in the future.Regards.

6/10 Okay

Stefan

Traveled with family
Liked: Cleanliness
Disliked: Room comfort
We booked for three adults and we've got a sofa in the room suitable for children. Not strong enough and not comfortable. Very disappointed. As well, the parking was paid at the full price, considering the 4 star hotel category, we should get some discount because we stayed in hotel.
Stayed 2 nights in Jan 2023
Response from Caro Team on Jan 30, 2023
Dear Stefan,Thank you for your review, we greatly appreciate the time you have taken to provide us this valuable information and shown us where we need to improve. We regret that the sofa was not as comfortable as we intented it to be and apologize for any disappointment this caused. We hope you will give us the opportunity to turn your experience around.

8/10 Good

Edward

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2022
Response from Caro Team on Jan 30, 2023
Dear Edward, I would like to thank you for your time to share your thoughts on your personal experience at Caro Hotel.We are glad to hear that you enjoyed your stay with us. See you next time!

8/10 Good

Robert

Stayed 2 nights in Nov 2022

2/10 Terrible

Aurora

Stayed 3 nights in Sep 2022

8/10 Good

Gabriel

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022

10/10 Excellent

Abigail

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jul 2022

2/10 Terrible

Mihai

Business traveler
Disliked: Property conditions & facilities, room comfort
Good location, bad hotel.
The Business rooms are old and in a very very bad condition. The bed in very uncomfortable and they offer very cheap and small pillows. The shower cabin is full of mold. The breakfast was good and the staff was kind and friendly.
Stayed 1 night in Jul 2022

10/10 Excellent

Andreea

Stayed 3 nights in Jun 2022

8/10 Good

Tolga

Traveled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2022

4/10 Poor

Simona

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
The hotel has a great location. It seems there were some renovations done, but the room I had was old and stuffy. The “king” bed were two twin beds stuck together with a mattress topper on. I would suggest to call ahead and request a newly renovated room. I did not use any amenities so I cannot comment on that.
Stayed 1 night in Mar 2022

10/10 Excellent

avraham

Stayed 1 night in Feb 2022

10/10 Excellent

Lea

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff from the reception people, starting with Bogdan, and ending with the guys in the restaurant: polite, fast, professional, efficient. We use it every time we are in Bucharest, and in spite of few little issues we are happy every time to be back. Overall great stay - good beds, nice climate equipped rooms, good size bathrooms, clean and airy.
Stayed 2 nights in Feb 2022

10/10 Excellent

Roxana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful
I think this is the most beautiful hotel in Bucharest! Very clean, stylish, was one of the best stays in this city.
Stayed 1 night in Dec 2021

10/10 Excellent

Ivan

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place
Great accommodation, it would be great if they would offer free parking too!
Stayed 1 night in Dec 2021

10/10 Excellent

Thomas

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel with good restaurant and health club. Staff friendly and helpful. Good position half way between airport and centre, close to business district.
Stayed 3 nights in Oct 2021

4/10 Poor

Leo

Liked: Room comfort
Disliked: Cleanliness, staff & service
Second and final visit
This review is specifically for the second stay my girlfriend and I had in Bucharest on our trip to Romania which started and ended in Bucharest both at Hotel Caro. Positives: The various parking lots on site had plenty of spots - easily the biggest plus. The AC and Wifi worked well. Negatives: I listed the booking for 2 people but there were only enough towels provided for 1 person so we had to request more (same problem as our first visit). Initially we only got 1 key card as well (same problem again). Considering you need a key card to activate the lights, thermostat, etc. (annoying set up BTW) it was another inconvenience to have to get a 2nd key card. Now for new issues. We didn't get free parking this visit - minor issue but still annoying. The fridge hadn't been cleaned out from the previous guest which grossed both of us out and made us worry what else hadn't been cleaned which would be an issue in normal times let alone during a pandemic. Finally the woman at the front desk was rude to my girlfriend. My girlfriend speaks both Romanian and English while I only speak English. I told the woman at the front desk my girlfriend speaks for both of us but she was dismissive towards her which bothered me. Overall: This experience was noticeably worse than the one we had at the start of our trip which was only mediocre then. This cemented we won't be back the next time we are in Bucharest.
Stayed 1 night in Sep 2021

6/10 Okay

Leo

Liked: Room comfort
Disliked: Cleanliness
Mediocre
This review is specifically for the first stay my girlfriend and I had in Bucharest on our trip to Romania which started and ended in Bucharest both at Hotel Caro. Positives: I was able to check in early like requested. The person working the front desk enabled us to get free parking for most of this stay and the various parking lots on site had plenty of spots - easily the biggest plus. The room and bathroom both looked clean. The AC worked well. Negatives: I listed the booking for 2 people but there were only enough towels provided for 1 person so we had to request more. Initially we only got 1 key card as well. Considering you need a key card to activate the lights, thermostat, etc. (annoying set up BTW) it was another inconvenience to have to get a 2nd key card. The restaurant we ate at on site was also the worst meal we had the entire trip. Overall: The experience was ok but for the price I expected something better. Next time we are in Bucharest we'll try a different hotel.
Stayed 2 nights in Sep 2021

10/10 Excellent

ADRIAN

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
Welcoming hotel, nice rooms, nice athmosphere...
Stayed 1 night in Aug 2021

6/10 Okay

Verified traveler

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service
Not the friendliest or fastest check in. Staff didn't seem to want to help with anything.
Stayed 2 nights in Jul 2021

6/10 Okay

Verified traveler

Traveled with family
Liked: Property conditions & facilities, room comfort
Not the best stay...
The new renovated part of the hotel is ok, but small things happened that ruined our mood, like doors to the floor not opening when swiping the access card. Our room hasn't been cleaned, the towels haven't been changed. After three days we asked about cleaning. The answer was that cleaning happens only on request (but nobody informed us at check in and there was no information about this in the room). We did not have hot water for 1,5 days and had to take cold showers... not really the comfort expedcted from a 4-star hotel.
Stayed 3 nights in Jul 2021

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel
Stayed 2 nights in Jul 2021

4/10 Poor

cornel, san jose, california

Business traveler
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
The hotel room was clean and comfortable and the staff was friendly and helpfull but my biggest problem was with the fact that their WiFi was not working and they couldn’t get it going. Nowdays any business person traveling needs to stay conected and attend online meetings and if the WiFi is not working them I could care less about the rest of the amenities.....GET YOUR WiFi WORKING and I will come back
Stayed 3 nights in Jan 2021

10/10 Excellent

Saviana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from Guest Relations Executive on Jan 9, 2020
Dear Valued Guest, Thank you for choosing Caro Hotel for your stay! We are glad to know that you enjoyed our facilities and we look forward to welcome you back soon! Best regards, Bianca Sima | Guest Relations Executive

8/10 Good

Yael

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019
Response from Bianca Sima | Guest Relations Executive on Oct 30, 2019
Dear Valued Guest, Thank you for choosing Caro Hotel for your stay! It is our pleasure to have you as our guest, everytime you come to Bucharest. Looking forward to welcoming you back! Best regards, Bianca Sima | Guest Relations Executive

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wifi was really bad otherwise I was happy with my stay
Stayed 4 nights in Oct 2019
Response from Bianca Sima | Guest Relations Executive on Oct 30, 2019
Dear Valued Guest, Thank you for choosing Caro Hotel for your stay! We are glad to know that your time at Caro was good and we apologize that you had inconveniences with the internet connection. We hope to welcome you at Caro Hotel soon! Best regards, Bianca Sima | Guest Relations Executive

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2019
Response from Guest Relations Executive on Sep 30, 2019
Dear Valued Guest, Thank you for choosing Caro Hotel for your stay in Bucharest and for rating your stay! It was a pleasure to have you as our guest! We look forward to welcoming you at Caro Hotel soon! Best regards, Bianca Sima | Guest Relations Executive

10/10 Excellent

Yuval

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2019
Response from Bianca Sima | Guest Relations Executive on Aug 30, 2019
Dear Guest, Thank you for choosing Caro Hotel for your stay and for giving us a maximum score! We look forward to welcome you back at Caro Hotel! Best regards!

10/10 Excellent

Razvan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from Andra Meritoiu | Guest Relations Executive on Oct 8, 2019
Dear Guest, Thank you for choosing Caro Hotel for your stay and for giving us a maximum score! We look forward to welcome you back at Caro Hotel! Best regards!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Stayed 2 nights in Jul 2019
Response from Andra Meritoiu | Guest Relations Executive on Oct 8, 2019
Dear Guest, Thank you for choosing Caro Hotel for your stay and for giving us a maximum score! We look forward to welcome you back at Caro Hotel! Best regards!

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff at the reception very nice. Staff at the restaurant never smile at you or say hello
Stayed 3 nights in Jul 2019
Response from Bianca Sima - Guest Relations Executive on Jul 23, 2019
Dear Valued Guest, Thank you for choosing Caro Hotel for your stay and for sharing your experience! We will take in consideration your feedback. We are looking forward to welcome you back at Caro Hotel! Best regards

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reception check in was great and they gave me an extra long late check out at no cost. Great large property to enjoy
Stayed 3 nights in Jul 2019
Response from Bianca Sima - Guest Relations Executive on Jul 9, 2019
Dear Valued Guest, Thank you for choosing Caro Hotel for your trip to Bucharest and for leaving a wonderful review! We are happy to see that you had a great stay, enjoying the views and the fresh air. Our mission is to provide excellent service to our guests and to exceed their expectations. We hope that next time when you will visit Bucharest we will be the ones who will welcome you! Kind regards

10/10 Excellent

Nina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019
Response from Andra Meritoiu - Guest Relation Executive on Jul 4, 2019
Dear Valued Guest, Thank you for taking the time to provide us your great feedback. We're thrilled you enjoyed your stay so much and we look forward to having you as one of our regular guests in our hotel.

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bucharest business meetibg
Great hotel and very convenient for my work
Stayed 2 nights in Jun 2019
Response from Bianca Sima - Guest Relations Executive on Jun 24, 2019
Dear Valued Guest, Thank you for choosing Caro Hotel for your last stay in Bucharest and for sharing your toughts on Expedia! We are happy to see that you enjoy the facilities offered by Caro Hotel, especially the location of the hotel. We look forward to welcome you back at Caro Hotel! Best regards,

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient for airport and business area. Good and varied eating facilities. Swimming Pool opens onto sunbathing area. Staff very pleasant and helpful.
Stayed 2 nights in May 2019
Response from Andra Meritoiu - Guest Relations executive on May 20, 2019
Dear Valued Guest, Thank you for choosing Caro Hotel and for sharing your wonderful thought on Expedia. We are thrilled to see that you liked our facilities and our restaurants. We really have a very good location, convenient for airport and right next to the business center. Also we are happy that you appreciate the well behavior of our employees. We are looking forward in welcoming you back at Caro! Kind regards, Andra Meritoiu – Guest Relations Executive

8/10 Good

Andy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2019
Response from Guest Relations Executive on Apr 24, 2019
Dear Valued Guest, Thank you for choosing Caro Hotel for your most recent visit to Bucharest. We're happy you enjoyed your stay and hope to have the pleasure of welcoming you back in the near future! Kind Regards, Diana Didita

8/10 Good

Neil

Liked: Cleanliness, room comfort
For convenience to business area ok
Comfortable business hotel, rooms were very modern and for business district easy walk to work. Didn't find much else in area but not to far to old town. Staff at reception seemed bored/ frustrated.
Stayed 2 nights in Nov 2018
Response from Diana Didita - Guest Relation Executive on Nov 27, 2018
Dear Valued Guest, Thank you for taking the time to share your kind thoughts. We are proud to hear that you enjoyed your stay and that you liked our hotel and the services that we provided for you. The area has quite a few bars within walking distance. I, at the Guest Relation Office, am always happy to offer advice and recommendations. About my colleagues in Reception I must apologize, as I know that what you described does not reflect their day to day activity and state of mind. Thank you again on behalf of all of us here and we're looking forward for your next stay with us!

10/10 Excellent

Melina, California

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and super cute decor. Food at the restaurants was good and I enjoyed their amazing workout amenities!
Stayed 3 nights in Oct 2018
Response from Guest Relation Executive on Oct 31, 2018
Dear Valued Guest, Thank you for choosing Caro Hotel and for sharing your experience on Expedia! We are thrilled to see that you were very satisfied with the comfort of our rooms, the deliciousness of our cuisine and that you kept fit in our spa amenities. We look forward in welcoming you back again at Caro Hotel! Kind regards, Diana Didita

10/10 Excellent

Raihan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018

4/10 Poor

Juan

Disliked: Cleanliness, staff & service
Stayed 1 night in May 2018