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Reviews of Novotel Bucharest City Centre

4 out of 5
Novotel Bucharest City Centre
37B Calea Victoriei, Sector 1, Bucharest

Reviews

9.0

Wonderful

Rating 10 - Excellent. 557 out of 1001 reviews" "
Rating 8 - Good. 353 out of 1001 reviews" "
Rating 6 - Okay. 62 out of 1001 reviews" "
Rating 4 - Poor. 19 out of 1001 reviews" "
Rating 2 - Terrible. 10 out of 1001 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Catherine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The locker room was left open and we could walk in to collect our bags without anyone checking our tickets or which bags we collected; very unsafe!
Stayed 1 night in Apr 2024

8/10 Good

Suzanne

Traveled with family
Liked: Cleanliness
While we would likely stay here again because of the great location and a few other factors, the poor hospitality when we checked in and the lack of assistance when we needed some information about where to go after I had been injured (not at the hotel) was off-putting. It makes the hotel come off like a no-frills airline, when the price and the location indicate that the level of service should be at least mid-range. As others have mentioned, the lighting in the bathroom is very poor, and the strange arrangement of having the WC around the corner from the rest of the bathroom is not just odd but inconvenient. Adding a washing-up sink to the WC would make all the difference. The housekeeping staff was great, providing extra towels when requested, making up the room early each day, and bringing me a wonderful sack of ice for the aforementioned injury. The room was always tidy and they were pleasant in the hallways. Overall, good, but don't expect a top-notch experience.
Stayed 5 nights in Mar 2024

6/10 Okay

Ran, yavne

Traveled with group
Liked: Cleanliness
Great location.
Stayed 4 nights in Feb 2024

6/10 Okay

Oana

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Property centrally located, easy walk everywhere. I was refused an early check-in without an extra fee. For the price and number of stars room was very weird. Toilet was separate but no sink to wash your hands. No toiletries except soap and shampoo, expecting more from a 4* hotel. Restaurant had basic bland food. Not one Romanian dish on the menu.
Stayed 2 nights in Jan 2024

10/10 Excellent

Adriana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Moawya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

Roumen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Laura, Chicago

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Emily

Liked: Cleanliness, staff & service
Stayed 3 nights in Dec 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Novotel is always the option
Hotel is good but pricey for what it is! Great location , has parking, and a 6/10 breakfast ! Not bad !
Stayed 1 night in Nov 2023

8/10 Good

janice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Novotel bucharest
Fantastic stay as normal at the Novotel. Breakfast experience could be improved with possibly a hotplate station where they make fresh eggs/ omelettes and pancakes. Not always a choice for everyone.
Stayed 4 nights in Nov 2023

10/10 Excellent

Natalia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rude breakfast co-ordinator on shift 28/11
The rooms were comfortable, just the bathroom had some old mould in the shower and lime scale in the toilet. Staff were kind and helpful apart of the co-ordinator lady in the breakfast who interrupted my meal in a very rude away saying I have to move as that table was for a group. No sign in the table (it was put on after I left) and my husband and I left the breakfast and the table was still empty. It was on 28/11 and unfortunately I couldn't get her name to report her. She doesn't fit with hotel.
Stayed 5 nights in Nov 2023

8/10 Good

Dianne

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was lovely and the breakfast was outstanding. The location was perfect to walk to the old town, restaurants and shops. The only thing I did not like was the cost of the rooms - they are very very expensive for Bucharest and felt like I was overcharged for a nice but basic room.
Stayed 3 nights in Nov 2023

6/10 Okay

Hussein

Stayed 1 night in Nov 2023

10/10 Excellent

Yaacov

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

10/10 Excellent

marcovici

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

4/10 Poor

I

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
More like a glorified 3 star hotel
Novotel might have been a 4 star hotel in its glory day, but it is not that any more. The room was run down, with old fittings and furniture and in need of a very good scrub. The toilet tank made a constant noise so we had to keep the door shut. The floor around the toilet brush and the toilet wall was dirty and stained. The floor in the room was bleach stained. I booked two rooms for two people each but there was just one pair of slippers in each. We asked for an iron and got one with a broken handle secured with tape. I had to ask for the beds to be made again because they didn't have the foot cover on, the being had fold creases, and i wasn't convinced yet we're newly done. There are signs everywhere about fines you'll pay if you break stuff or steal towels, which makes it very unwelcoming. Each time i called reception it took at least 10 minutes until someone picked up.
Stayed 2 nights in Oct 2023

8/10 Good

julieta

Liked: Cleanliness
Close and convenient. Location was perfect! Did not like the room set up. Bathroom was very difficult to navigate.
Stayed 2 nights in Sep 2023

10/10 Excellent

Dan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Novotel exceeded expectations.
Stayed 5 nights in Sep 2023

8/10 Good

Zahava

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

8/10 Good

Trisha

Stayed 2 nights in Sep 2023

10/10 Excellent

Claudiu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and services
Stayed 2 nights in Sep 2023

6/10 Okay

Rechtshefer

Stayed 2 nights in Sep 2023

8/10 Good

Ami

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We asked for 2 rooms nearby but they put us on different floors although we made 1 reservation. The man at the reception wasn't nice at all. Beside this the hotel was great. Breakfast was very good the room is great
Stayed 2 nights in Sep 2023

10/10 Excellent

Claudiu

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing location downtown Bucharest. Walk distance to everything
Stayed 1 night in Sep 2023

10/10 Excellent

RADU

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything is outstanding
Stayed 1 night in Sep 2023

10/10 Excellent

Raul

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was a wonderfully central location in the city! Would stay here with family again!
Stayed 1 night in Jul 2023

10/10 Excellent

ligia

Stayed 3 nights in Aug 2023

10/10 Excellent

Sharon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was super pleased to be given a room as we arrived earlier than the checkin time. Good size suite with bath tub and separate shower. Separate toilet (a little pokey). Small pool facility and massage in wellness centre used. Struggled a little with a lack of info regarding hours of facilities and even check out time. And staff are often busy at desk. Good location for easy access to old town and restaurants nearby. Ensure you prebook taxi cab 24 hours in advance. It cost us far more calling on the day and by paying driver direct. Plus two staff said 100lei but it was 199 with airport charges. Very inconvenient.
Stayed 2 nights in Aug 2023

10/10 Excellent

Deborah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We traveled back and forth out of Bucharest for three weeks. We stayed at the Novotel City Center Bucharest 6 nights total on four different occasions during a three week trip. We stayed at all Kinds of hotels and this particular hotel was by far the best!!! I told the front reception this after we had a much different experience at other hotels. Their breakfast is fresh, an offered honey from the comb and fresh produce from locals. The Winestone for dinner was delicious as well. Highly recommended!!
Stayed 2 nights in Aug 2023

10/10 Excellent

evangelos

Liked: Amenities
Excellent
Stayed 1 night in Aug 2023

10/10 Excellent

ADINA

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great. The Thaico Spa is a bonus
Stayed 1 night in Aug 2023

6/10 Okay

Keng

Traveled with partner
Liked: Cleanliness, staff & service
Hotel is conveniently located in city centre. Front desk team was generally helpful. The room came with good toiletries from Rituals. But the room is a bit small. The bed is small and lumpy, with soft pillows. Ok for a one-night stay on a budget.
Stayed 1 night in Jul 2023

10/10 Excellent

harutiun

Stayed 4 nights in Jul 2023

8/10 Good

Raed

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023

4/10 Poor

Yeomon Emily

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Bad beds
Mattresses were very thin and worn with dips in the centre of both our mattresses. We complained to reception who offered us another room to check, but when we entered this room someone else had already checked in! The mattresses were the worst thing, we have a video of a bottle that rolls to the centre of the bed where the dip is, that's how deep it was. Very uncomfortable stay. Hotels.com provided compensation. We visit Radisson Blue not far away from this location for some Spa treatment and the hotel looked far better. Avoid this hotel if you want a good night sleep, otherwise everything else was mostly fine and the location was great
Stayed 2 nights in Jun 2023

10/10 Excellent

adriana, hartsdale

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property, breakfast was very very good
Stayed 3 nights in Jul 2023

8/10 Good

Mihaela Livia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel, conveniently located, staff very attentive and responsive. Avoid last floor, the A/C is not enough during hot days. Also, the mini- fridge in the room is more for decoration, don’t rely on it at all if you want some cold beverages. Overall I would still recommend this hotel, if you don’t mind the things mentioned previously.
Stayed 2 nights in Jul 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023

10/10 Excellent

kevan

Stayed 4 nights in Jun 2023

10/10 Excellent

Amy

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This our new go-to spot in Bucharest! Great location and nice, clean rooms. Staff is helpful and friendly.
Stayed 1 night in Jun 2023

10/10 Excellent

rodica

Stayed 4 nights in Jun 2023

10/10 Excellent

Yuval

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2023

8/10 Good

Ricardo

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is really well located in the city centre, close to Revolution Square and the old town. The breakfast is very good, the small pool a luxury and the staff is friendly. However, the bed our 2 children got was very small and the y never replied to my previous emails. All in all, it was a pleasurable stay.
Stayed 3 nights in Apr 2023

8/10 Good

Shiran

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2023

8/10 Good

Lior

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family weekend in Novotel bucharest
Great location in the city center and next to the old city. Clean, quiet, good breakfast. Good for famalies. Pool is small and not so welcome
Stayed 4 nights in Mar 2023

10/10 Excellent

Andrei

8/10 Good

NAJI

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
location
Stayed 1 night in Feb 2023

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2023