Indoor pool

Reviews of RIN Grand

4 out of 5
RIN Grand
7d Vitan - Barzesti Str, Bucharest

Reviews

7.8

Good

Rating 10 - Excellent. 46 out of 167 reviews" "
Rating 8 - Good. 79 out of 167 reviews" "
Rating 6 - Okay. 25 out of 167 reviews" "
Rating 4 - Poor. 13 out of 167 reviews" "
Rating 2 - Terrible. 4 out of 167 reviews" "

8.4/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

6/10 Okay

Steven

Business traveler
Liked: Cleanliness, staff & service
Ok hotel could be in a better location
Stayed 4 nights in Nov 2021

6/10 Okay

Stefan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Very disappointed…
The room was heated to 25C when I arrived, and the AC is very simple, as usual in Eastern Europe: it can heat in the wintertime and cool in the summertime. In the 4 days of my stay, I was not able to get the temperature down to a reasonable value, although I had the window open the entire time. There was too much warm air coming from the duct, even with the AC turned off. The hotel has several bars and restaurants, but all except one restaurant were closed! The menu at that restaurant is very short, but the food is good. The hotel is not within walking distance to the center! So if you’re looking for some entertainment in the evening, this is not where you want to stay. The WIFI signal in my room was very poor. My laptop was able to pick it up, the phone wasn’t.
Stayed 2 nights in Nov 2021

6/10 Okay

Russell

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was nice but the air conditioning was non existent
Stayed 4 nights in Oct 2021

4/10 Poor

arie

Liked: Property conditions & facilities
Disliked: Staff & service
Stayed 7 nights in Sep 2021

6/10 Okay

KHURRAM

Stayed 3 nights in Sep 2021

2/10 Terrible

Gyula

Business traveler
Disliked: Staff & service
Disappointing
Loud music can be listened throughout the whole night. Not music from a room, it was like a live concert from the rooftop. Never again...
Stayed 1 night in Sep 2021

6/10 Okay

Gabriella

Traveled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
It wasn’t anything special.. In the rooms, the housekeeper didn’t clean the room, didn’t pickup the garbage, didn’t make the room.. didn’t have tissues or much in the bathroom.. The parking was extra.. if we wanted to use the pool or the fitness center, we needed to pay a lot every day per person.. 15 euro per person, per day.. It was unbelievable..
Stayed 2 nights in Aug 2021

4/10 Poor

Rani

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jun 2021

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2020

10/10 Excellent

attila

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is still the best hotel in Bucharest.
It is still the best hotel in Bucharest, although some new rules and fees have been introduced regarding the use of the spa and parking and that there is no room service during the night. The reception staff is excellent, especially Cristina B and Robert.
Stayed 2 nights in Mar 2020
Response from Diana Foamete Guest Relations Manager on Mar 12, 2020
Dear Valued Guest Attila, We are glad to hear that you have enjoyed your time at RIN Grand Hotel! I would like to take this opportunity to personally thank you for the positive feedback you have offered us and for recommending our hotel to the other guests. I will of course share your wonderful feedback with our reception team as I know they will be delighted they were able to assist and exceed your expectations. Your opinion is most important for us and we will do our best to make your future stays even more enjoyable. Please note that we reward all the guests who are booking directly through our official website by offering free Spa access! Looking forward to welcoming you again on your next visit to Bucharest! Best regards,

8/10 Good

Paul

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2020
Response from Diana Foamete, Guest Relations Manager on Mar 10, 2020
Dear Guest, Thank you for choosing our hotel and for taking the time to review us. We are glad to hear that you have enjoyed your stay and look forward to welcoming you back in the near future! Best regards,

2/10 Terrible

Verified traveler

Business traveler, Traveled with family
Disliked: Staff & service, amenities
it smells terrible in hotel rooms. I don’t recommend
Stayed 5 nights in Feb 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020

6/10 Okay

Luca

Business traveler
Liked: Room comfort
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020
Response from Razvan on Jan 21, 2020
Dear Guest, Thank you for choosing to stay at at RIN Grand Hotel. I am very happy to hear that you appreciated the services provided by our members of the team. Looking forward to welcoming you again on your next visit to Bucharest! Best regards, Razvan Albu Reservations & Revenue Manager

8/10 Good

Slav

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from Razvan on Jan 21, 2020
Dear Valued Guest Slav, Thank you for choosing to stay at at RIN Grand Hotel. I am very happy to hear that you appreciated the services provided by our members of the team. Looking forward to welcoming you again on your next visit to Bucharest! Best regards, Razvan Albu Reservations & Revenue Manager

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The coffee was super, unique.Front desk staff 10*.The two guys from the pool that worked on November 5,2019 pm at 3: 30pm tried to lie to us and asked for money. They said the pool wasn't included in the price. After all, they reduced the price and we paid only 100 lei at first they asked for 180 lei. They didn't give us the receipt and the same thing they did with our friends. They didn't deserve to work in a hotel like this. I’ll come back.Thank you!
Stayed 2 nights in Nov 2019
Response from Razvan Albu on Dec 2, 2019
Dear Guest, Thank you for taking the time to complete this review and for sharing your experience with us. We are happy to see that you really appreciated the helpful front desk staff. I do appreciate your observations and will definitely pass your feedback for future actions to be taken. My team and I do hope we will be able to welcome you back to our hotel on your next trip to Bucharest to restore your faith in us and the services we are providing. Best regards, Razvan Albu Reservations&Revenue Manager

8/10 Good

Adrian Lusca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Hotel
Nice hotel ,but a little bit fare from centre
Stayed 2 nights in Oct 2019

6/10 Okay

Mark, Cambridge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice clean hotel rip-off gym prices.
Hotel was nice and clean. Not much or alot to donoutside the hotel nothing around it. The bad thing is you have to pay €15 per day to use the gym and facilities. It's the first hotel I have been to that as a resident of the hotel you have to pay to use the gym. €15 for a hour or so in the gym is a rip off.
Stayed 3 nights in Jun 2019

8/10 Good

Dan, Orlando USA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2019

10/10 Excellent

Florin

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2018

8/10 Good

András

Liked: Cleanliness, property conditions & facilities, room comfort
Huge, modern hotel, good spa
Junior suite is nice, modern and big. But the hvac did not work so it was too hot in the room and could not be adjuste. Breakfast is ok, many options. The gym was not compkimentary which was not clear to me. But otherwise it is big, well equiped and the spa is really good.
Stayed 2 nights in Dec 2018

8/10 Good

Marius

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Stayed 1 night in Oct 2018

10/10 Excellent

Marius

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Safe parking , good wifi, good breakfast , wellness for extra cost on 15 euro
Stayed 1 night in Oct 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Good stay
Stayed 1 night in Oct 2018

8/10 Good

Verified traveler

3 night business trip September
4 star hotel about 10mins taxi ride from old town and far side of the city so costs more to get there from the airport. It's a fairly standard 4 star with a very slow check in and out service, small and over priced bar but rooms are clean, modern and well equipped. Lots of coach parties staying whilst I was there so I avoided breakfast . Shops on site and next door to a small retail outlet. It's ok bit I wouldn't choose if visiting as a tourist because of its location and nothing for kids to do.
Stayed 3 nights in Sep 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Вид из окна просто странный - крыша. Причём залезть по ней в окна - не проблема. Персонал в ресторане слишком наглый - убирают посуду, почти бросая остатки на сидящих за столом!
Stayed 1 night in Oct 2017

6/10 Okay

Verified traveler

Liked: Staff & service
Ok stay
We were at this hotel only for one night to attend an event. Overall, it was an ok stay. Staff was polite and property was in good condition. However, the following can be improved: 1) There was no bellman to help us with the bags so I had to struggle on my own with two young children and several suitcases. There was a security guard who held one door open for me and the receptionist did ask if I needed help once I checked in but a bellman should be outside ready to assist guests get out of their cab/vehicle and into the hotel. 2) The room was spacious and appeared clean but there was a smell. Although I cannot tell for sure what it was, after spotting an ashtray on the desk I am guessing it might have been a smoking room. We reserved a nonsmoking room. 3) There was an issue with the room key not functioning properly. This was addressed timely but it did cost me two extra trips to the reception. Overall, none of these issues were major deal breakers for a one night stay but they probably shouldn't occur on a four-star property. I also used the salon services and staff there were very nice and services were good. I would probably use the property again if I needed to attend an event there (for the convenience).
Stayed 1 night in Oct 2017

8/10 Good

Sophie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great little stay
For an out of town hotel....it was pretty good. It was great to be able to open a window. Eveeywhere was clean
Stayed 3 nights in Aug 2017

10/10 Excellent

Bogdan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Big hotel
A lot of services in the hotel. Very clean and nice staff
Stayed 2 nights in Aug 2017

8/10 Good

Glenn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is about 20 minutes outside Bucharest airport. However taxis are only about 12 Lei and only 50 Lei to the airport (as long as you get the cabs that have the 1.39 p/k rate written on the side). Hotel is massive and rooms are clean and service is good.
Stayed 2 nights in Aug 2017

8/10 Good

Tara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good option for a first night's stay in Bucharest, with easy access to Vacaresti Nature Park.
Stayed 1 night in Aug 2017

4/10 Poor

Danny

Liked: Property conditions & facilities, room comfort
Hidden charges for spa access - be warned
Spa access not included - it used to be included if staying in suite. But they started charging for it, so be careful when using their spa, you'll get a nasty surprise.
Stayed 3 nights in Jul 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, big rooms with ac!
Clean hotel , spacious rooms, not far from old town
Stayed 3 nights in Jun 2017

6/10 Okay

D, NEVADA, USA

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
FOUR STARS?
During my stay i was surprised by the staffs different treatment of guests and myself. There were countless youth there for a sporting event. They were allowed free run all night in the hotel, and the walls were so thin it was pitiful. The safe was effective, but too small for my laptop. My rooms door-lock battery died and i had to stand and wait while 3 employees changed a battery for the key slot. Security ranged from visible and helpful to completely unknown locales. The bar staff and restaurant staff were great, but like the desk clerks, way too over-worked for most shifts that i saw, but theytried to and suceeded in making my visit good. The view out my window was dismal at best.

10/10 Excellent

attila

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Jan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great stay , outstanding hotel , great price ...i would recommend this hotel to anyone, 15 minutes from olde towne , great indoor pool , sauna and gym . Meet any standards ..

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Can't beat the price to quality ratio
I work in Romania and frequent Bucharest for the weekends , I have stayed in a few hotels here and I must say this is by far the best priced and comfortable hotal , for half the price of what i would have paid at the Double Tree I slept in a junior sweet on the 9th floor with a jacuzzi tub , the food was good and the staff was great . Indoor pool , sauna , spa and gym , did I mention they are open 24/7 ? I will stay there again , no problem . I definitely recommend it to anyone , Thanks Rin Gran , I had a great and comfortable time .

6/10 Okay

James, Madera, California

Disliked: Cleanliness, room comfort
Not recommended
A majority of the hotel smelled like smoke. When I checked into my non-smoking room the toilet seat had cigarette ashes on it. Around 930 am I was woken up by construction work in the elevator next to my room. When I contacted the front desk, to let them know that this had woken me up. They sounded appaulled that I was still sleeping. And offered no means to fix this. Eventually after going to the front desk and complaining they offered to move me. Went to the restaurent and attempted to flag down a staff member that appeared to not care whether I was there or not to let me know where I could sit. After she told us we had to find another person to bring us a menu. When we led him back to where we were seated. He notified us that we could not sit in this area because it was a private party.

8/10 Good

trudy, mooloolaba

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel handy to local bus
Hotel,staff excellent and so helpful particularly our check in receptionist who helped further the next day, thank you. Breakfast more than adequate.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Jean Luc, St Barth

Disliked: Staff & service
Staff not trained at all
The hotel was quite nice, well it was at least for the large Junior Suites ... The staff was simply poorly trained for hospitality and welcoming of the hotel guests. If you're looking for great hotel location to visit Bucharest and great service, I would not recommend this hotel.

6/10 Okay

Jean Luc, St Barth

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Nice hotel, worst service ever
WORST SERVICE EVER. WRONG LOCATION. GOOD JUNIOR SUITES. It would be too long to enumerate every incident I experienced over a short 24 hours period. Just a few words, all the hotel staff, including the restaurant staff, was simply undertrained, no manners, no education, nothing ... Like they've never learnt the basic rules of tourism !!! Which is at least to make the guests feel welcome !!! If you want real service, go to Radisson Blu, JW.Marriott or Epoque Hotel, but not here.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awful. Really awful.
Totally awful Hotel smells totally of smoke, the restaurant is really bad- cheap fried food, area has gypsies located here, room is really old. No clue how this makes it into top 50 on tripadvisor.

8/10 Good

slav

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disappointed.
Breakfast was not up to par. Orange juice was watered down. Asked for deposit for minibar, room service, and restaurant. Other 4 star hotels trust you and you pay for such items on check-out.

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, room comfort
In the middle if nowhere
Don't bother .functons on till 4.30 am in morning ,you will not sleep.breakfast very poor

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff. Clean hotel. Only complaint I have is with the bathroom sink. No space to set a shaving kit travel bag without it falling into the sink.