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Reviews of Crowne Plaza Gerrards Cross, an IHG Hotel

4 out of 5
Crowne Plaza Gerrards Cross, an IHG Hotel
Oxford Road, Beaconsfield, England

Reviews

8.8

Excellent

Rating 10 - Excellent. 498 out of 853 reviews" "
Rating 8 - Good. 214 out of 853 reviews" "
Rating 6 - Okay. 76 out of 853 reviews" "
Rating 4 - Poor. 39 out of 853 reviews" "
Rating 2 - Terrible. 26 out of 853 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Anita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely Lovely Lovely
Stayed 2 nights in Mar 2024
Response from Stephen Budd - Night Manager on Apr 2, 2024
Thank you so much Anita! We're so happy to see we had such a positive impact on you during your recent stay with us! We put so much effort into ensuring our guests are made to feel welcome and relaxed, in order to enjoy your time in the hotel and asociated facilities. We always love to see such positive feedback and we hope that means we'll be able to see you again, in the future!Kindest Regards,

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Beata& the Team on Mar 19, 2024
Hello Daniel, Thank you for your candid review. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. Kind regards,

10/10 Excellent

Lionel

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was exceptional Beata at front desk. Diana, Davina Victoria Lydia. Great job
Stayed 13 nights in Feb 2024
Response from Beata, Diana, Davina, Wiktoria, Lidia & the Team on Mar 12, 2024
Dear Lionel, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. We will see you soon. Best wishes from

10/10 Excellent

Ivor

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great swimming pool and facilities. Very friendly staff
Stayed 1 night in Feb 2024
Response from Beata & the Team on Feb 25, 2024
Thank you for your candid review. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future. Kind regards,

2/10 Terrible

Kase

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Beata & the Team on Feb 13, 2024
Thank you for your candid review. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. Kind regards,

10/10 Excellent

Nigel

Liked: Cleanliness, staff & service, property conditions & facilities
Wthe staff were very helpful and always want to help.
Stayed 1 night in Jan 2024
Response from Beata & the Team on Feb 4, 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. kind regards,

10/10 Excellent

Timothy

Stayed 1 night in Jan 2024
Response from Beata & the Team on Feb 4, 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,

10/10 Excellent

GARY IAIN

Stayed 1 night in Jan 2024
Response from Beata & the Team on Jan 22, 2024
Thank you for that review, Gary Iain. We very much appreciate you taking the time to provide us with feedback of your experience with us. We hope to see you soon, Kind Regards,

10/10 Excellent

Tamsin

Stayed 1 night in Jan 2024
Response from Beata & the Team on Jan 22, 2024
Thank you for that review, Tamsin. We very much appreciate you taking the time to provide us with feedback of your experience with us. We hope to see you soon, Kind Regards,

8/10 Good

Hannah

Stayed 1 night in Jan 2024
Response from Beata & the Team on Jan 16, 2024
Thank you for that review, Hannah. We very much appreciate you taking the time to provide us with feedback of your experience with us. We will share this with our team. We hope to see you soon, Kind Regards,

6/10 Okay

Charlotte

Traveled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service
Stayed 1 night in Jan 2024
Response from Beata & the Team on Jan 14, 2024
Thank you for that review, Charlotte. We very much appreciate you taking the time to provide us with feedback of your experience with us. We will share this with our team. We hope to see you soon, Kind Regards,

8/10 Good

Robert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant hotel. Nice restaurant and bar. Suite was smaller than expected
Stayed 2 nights in Dec 2023
Response from Beata & the Team on Feb 4, 2024
Thank you for your candid review. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. Kind regards,

4/10 Poor

Angela Maria

Disliked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Beata & the Team on Jan 14, 2024
Thank you for that review, Angela Maria. We very much appreciate you taking the time to provide us with feedback of your experience with us. We will share this with our team. We hope to see you soon, Kind Regards,

10/10 Excellent

tracey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spa break
We had a great spa break , which included breakfast . We were both happy with our choice.
Stayed 2 nights in Dec 2023
Response from Beata & the Team on Jan 14, 2024
Dear Tracey, Thank you sincerely for such a wonderful review, we look forward to welcoming you again in the near future. Kind regards,

10/10 Excellent

Lionel

Stayed 11 nights in Dec 2023
Response from Beata & the Team on Jan 14, 2024
Dear Lionel, Thank you sincerely for such a wonderful review, we look forward to welcoming you again in the near future. Kind regards,

10/10 Excellent

Charlotte

Stayed 1 night in Dec 2023
Response from Beata & the Team on Jan 14, 2024
Dear Miss Charlotte, Thank you sincerely for such a wonderful review, we look forward to welcoming you again in the near future. Kind regards,

6/10 Okay

Michael

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very noisy. Noise from doors closing in the corridor and the occupant's of the adjacent room.
Stayed 2 nights in Dec 2023
Response from Beata & the Team on Jan 14, 2024
Thank you for that review, Michael. We very much appreciate you taking the time to provide us with feedback of your experience with us. We will share this with our team. We hope to see you soon, Kind Regards,

10/10 Excellent

Matt

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Beata & the Team on Jan 14, 2024
Dear Matt, Thank you sincerely for such a wonderful review, we look forward to welcoming you again in the near future. Kind regards,

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Beata & the Team on Jan 14, 2024
Dear Melissa, Thank you sincerely for such a wonderful review, we look forward to welcoming you again in the near future. Kind regards,

10/10 Excellent

Marilena

Stayed 2 nights in Dec 2023
Response from Beata & the Team on Dec 22, 2023
Thank you very much, Marilena. We're happy we were able to provide a great experience for you and made you feel welcome with us. We hope we're able to accommodate you again soon, Kindest Regards,

4/10 Poor

Nikunj

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Room was good in terms of cleanness. spa services were good however room service was very poor. Reception don’t always answer the phone. Asked for tea and got coffee instead and when I mentioned to the lady that I asked for tea she made a dirty face. Later I asked for milk which never arrived. The room had some road noise entering due to the windows being single glazed.
Stayed 1 night in Dec 2023
Response from Beata & the Team on Dec 21, 2023
Hello Nikunj, Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service. Sincerely,

10/10 Excellent

Tina

Stayed 2 nights in Dec 2023
Response from Beata & the Team on Dec 21, 2023
Hello Tina, Thank you so much. We're really happy to know that we succeeded in making you feel welcome and were able to create an overall great experience for you. We hope we're able to see you again, Kindest regards,

8/10 Good

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Beata & the Team on Dec 7, 2023
Thank you for that review, Mike. We very much appreciate you taking the time to provide us with feedback of your experience with us. We will share this with our team. We hope to see you soon, Kind Regards,

10/10 Excellent

Chris

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 2 nights in Nov 2023
Response from Beata & the Team on Dec 7, 2023
Thank you for that review, Chris. We very much appreciate you taking the time to provide us with feedback of your experience with us. We will share this with our team. We hope to see you soon, Kind Regards,

10/10 Excellent

Liam

Stayed 2 nights in Nov 2023
Response from Beata & the Team on Dec 21, 2023
Hello Liam, Thank you so much. We're really happy to know that we succeeded in making you feel welcome and were able to create an overall great experience for you. We hope we're able to see you again, Kindest regards,

6/10 Okay

samuel

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The sleep in the room was overbearing with disinfectant. The beds were dated and sloped on the edges. My son fell out of the bed! No updated and dated and duty flooring. Despite all that, the staff really gave it there all.
Stayed 3 nights in Nov 2023
Response from Beata & the Team on Dec 7, 2023
Dear Samuel, Thank you for providing us with your feedback. Our staff genuinely care and strive to provide all our guests with memorable experiences and we are sorry to note that on this occasion your visit was not as positive as we wished it to be. I understand that on this occasion we did not manage to meet your expectations and that there were aspects of your stay that marred your overall experience at the hotel. Thank you for giving us the opportunity to address the points you raised and I do hope you will give us another opportunity to welcome you back, at which time we will spare no effort in providing you with a seamless experience. Kind Regards,

2/10 Terrible

Kimberley

Stayed 2 nights in Nov 2023
Response from Beata & the Team on Dec 7, 2023
Dear Kimberley, Thank you for providing us with your feedback. Our staff genuinely care and strive to provide all our guests with memorable experiences and we are sorry to note that on this occasion your visit was not as positive as we wished it to be. I understand that on this occasion we did not manage to meet your expectations and that there were aspects of your stay that marred your overall experience at the hotel. Thank you for giving us the opportunity to address the points you raised and I do hope you will give us another opportunity to welcome you back, at which time we will spare no effort in providing you with a seamless experience. Kind Regards,

10/10 Excellent

Graham

Stayed 2 nights in Nov 2023
Response from Beata & the Team on Dec 7, 2023
Thank you for that review, Graham. We very much appreciate you taking the time to provide us with feedback of your experience with us. We will share this with our team. We hope to see you soon, Kind Regards,

10/10 Excellent

Gurjeet

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Beata & the Team on Dec 7, 2023
Thank you for that review, Gurjeet. We very much appreciate you taking the time to provide us with feedback of your experience with us. We will share this with our team. We hope to see you soon, Kind Regards,

10/10 Excellent

Ishbel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect place to stay not too far from motorway!
Stayed 1 night in Oct 2023
Response from Beata & the Team on Dec 7, 2023
Thank you for that review, Ishbel. We very much appreciate you taking the time to provide us with feedback of your experience with us. We will share this with our team. We hope to see you soon.

10/10 Excellent

Judy

Stayed 2 nights in Nov 2023
Response from Beata & the Team on Dec 7, 2023
Thank you for that review, Judy. We very much appreciate you taking the time to provide us with feedback of your experience with us. We will share this with our team. We hope to see you soon.

8/10 Good

Jack

Stayed 1 night in Nov 2023
Response from Beata & the Team on Nov 14, 2023
Thank you for that review, Jack. We very much appreciate you taking the time to provide us with feedback of your experience with us. We will share this with our team. We hope to see you soon, Kind Regards,

6/10 Okay

Nuzhat

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
When we booked the room I asked if we could have a late checkout, I was told to inform reception on the morning we had to checkout as it depended on availability. Which didn’t make sense. The let down was the service. We tried to ring hotel reception from the room but the phone was not working so we tried ringing from our mobile a number of times but no one picked up after many many attempts. This resulted in us not able to have a late check out as we wanted. They don’t answer their phone which was big inconvenience .
Stayed 1 night in Nov 2023
Response from Beata & the Team on Dec 7, 2023
Dear Nuzhat, Thank you for providing us with your feedback. Our staff genuinely care and strive to provide all our guests with memorable experiences and we are sorry to note that on this occasion your visit was not as positive as we wished it to be. I understand that on this occasion we did not manage to meet your expectations and that there were aspects of your stay that marred your overall experience at the hotel. Thank you for allowing us to address the points you raised and I do hope you will give us another opportunity to welcome you back, at which time we will spare no effort in providing you with a seamless experience. Kind Regards,

10/10 Excellent

Gregory

Stayed 1 night in Nov 2023
Response from Beata & the Team on Nov 6, 2023
Thank you for that review, Gregory. We very much appreciate you taking the time to provide us with very detailed feedback of your experience with us. We will share this with our team. We hope to see you soon, Kind Regards,

6/10 Okay

Yuedi

Traveled with family
Liked: Cleanliness
Room for the hotel is not expected as showed in the picture, room is very small & disappointed with breakfast. Staff for breakfast not very helpful and approachable. We have to have our breakfast outside in the morning. Apart from room small & problem With breakfast, pool & Gym is good & ideal for family holiday.
Stayed 4 nights in Oct 2023
Response from Beata & the Team on Nov 6, 2023
Thank you for that review, Yuedi. We very much appreciate you taking the time to provide us with very detailed feedback of your experience with us. We will share this with our team. We hope to see you soon, Kind Regards,

10/10 Excellent

Charlotte

Stayed 3 nights in Oct 2023
Response from Beata & the Team on Nov 2, 2023
Thank you for that amazing review, Maria. We very much appreciate you taking the time to provide us with amazing and very detailed feedback of your experience with us. We hope to see you soon,

6/10 Okay

Hong Thi

Stayed 2 nights in Oct 2023
Response from Beata & the Team on Nov 2, 2023
Thank you for that review, Hong Thi. We very much appreciate you taking the time to provide us with feedback of your experience with us. We hope to see you soon,

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Beata & the Team on Nov 1, 2023
Hello Anonymous,Thank you for taking the time to tell us about your experience at Crowne Plaza GERRARDS CROSS.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Mahesh

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Beata & the Team on Nov 1, 2023
Hello Mahesh,Thank you for taking the time to tell us about your experience at Crowne Plaza GERRARDS CROSS.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

4/10 Poor

Kara

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
It was all going well until the rave started
Checkin was fine - room was clean and the shower was nice. Staff seemed friendly. The view out the window was one of what I now think is some kind of function hall with an alley lined with bins. It was a bit weird but never mind, didn’t book for the view. We went out to a restaurant to return to a wedding in full swing - looked awesome! There was no real indication that this would be any issue - it was close to silent in the lobby. As we got closer to our room - the sub bass from the wedding literally shook the fittings. The constant thud of a kick rattled pretty much throughout the room. Thinking “They must know this happens” we figured it would probably quieten down, left it to around 11:30 and called Reception. Guy confirms this is going on till 1am. I got no sleep - the hotel 100% knows these rooms can be impacted by the functions, just have to look on trip advisor. The hotel offered me 50% off another stay with them - I want a partial refund, I doubt I’ll see it or the £50 damage deposit they take (again look on trip advisor) Breakfast was tasty and the spa and pool were quite nice but it was in no way a relaxing stay, avoid if there likely to be a function, I guess?
Stayed 1 night in Oct 2023
Response from Stephen Budd - Night Manager on Oct 30, 2023
Thank you for taking the time to review your stay with us, Kara. We understand the impact the noise from the event had on your stay and this is something we're looking at a long term solution for. We hope, after you phoned, and the DJ was requested to turn the music and bass down, this was felt less in your room. From what has been handed over to me, the reservations manager will be in touch with you directly, I will follow up with her to see if that's done. We don't charge you a damage deposit, it's only ever held in your bank, for us, as a preauthoriation. Sometimes our payment provider is slow to release them on our behalf but I'll personally follow yours up and manually release it, If necessary. Once it's released by us, and your bank has received that communication, they should take 3-5 working days to make your funds available to you. We're genuinely very thankful to you for noting the aspects of your stay that you were able to enjoy. We will be in touch with you soon, personally,Kindest Regards,Stephen and the team

6/10 Okay

jack

Liked: Cleanliness, staff & service
Couples 1 night stay
I would give my 1 night stay a 6/10. The spa was very small with nowhere to really sit apart from on the side of the wall. The lounge bar had a band playing who were good, but were very loud and when asked if we could sit in the resteraunt for a quiet drink we were told no. The room was pretty basic, however we both had a good night sleep which is the main thing. Breakfast was definitely the highlight. The food was great, and the staff were attentive.
Stayed 1 night in Oct 2023
Response from Stephen Budd - Night Manager on Oct 30, 2023
Thank you for your very balanced and thorough review of your experience with us, Jack. We'll definitely take note of your feedback regarding your evening in the bar lounge. Our leisure centre is much more than our pool and sauna, steam room and jacuzzi, we hope you were able to also see our gym, our spa treatment rooms and class rooms, there's a lot there on offer and a lot of savvy staff hoping to wow you! You're absolutely right, Jack, the chefs are our behind the scenes guest favourites, always stealing the show with their amazing breakfast selection, paired with the passionate morning F&B team, breakfast is always a highlight!We're happy it was an overall positive experience for you but would love to see you again and get a chance to show you what we're truly capablle of!All the best and kind regards,Stephen and the team

8/10 Good

dionne

Stayed 1 night in Oct 2023
Response from Beata & the Team on Nov 1, 2023
Hello Dionne,Thank you for taking the time to tell us about your experience at Crowne Plaza GERRARDS CROSS.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

6/10 Okay

Paul

Stayed 2 nights in Oct 2023
Response from Beata & the Team on Nov 1, 2023
Hello Paul,Thank you for taking the time to tell us about your experience at Crowne Plaza GERRARDS CROSS.Please know that your feedback is extremely valuable to us. We hope that you will give us the opportunity to serve you again in the future.

4/10 Poor

Anne-Sophie

Stayed 1 night in Oct 2023
Response from Beata & the Team on Nov 1, 2023
Hello Anne-Sophie,Thank you for taking the time to tell us about your experience at Crowne Plaza GERRARDS CROSS.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Jodie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family stay for london and around.
Lovely, pleasent staff, fabulous breakfast, very comfy beds, good in room amenities. Spa and pool area great too as we could watch kids (11 &9) in the pool while in the sauna. Good location for London (tube from Uxbridge), Windsor, Harry Potter studios, legoland.
Stayed 3 nights in Oct 2023
Response from Stephen Budd - Night Manager on Oct 30, 2023
We're happy to hear you and your little ones were able to enjoy your stay with us, Jodie. It's always nice to be able to have a comfortable sleep, when staying at a hotel, but at the Crowne Plaza Gerrard's Cross, we always want that much more for you! From the restaurant to the leisure centre, it sounds like your whole family loved your stay here and that's exactly what we're aiming for! Please do come and see us again, we'd love to have you all back,Kindest Regards,Stephen and the team

10/10 Excellent

Steven

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely stay
Stayed 1 night in Oct 2023
Response from Stephen Budd - Night Manager on Oct 25, 2023
Thank you so much for that straight to the point, perfect review! We love it! We're happy to see your stay was everything you'd hoped for and we'd love to be able to welcome you again,Kind Regards,Stephen and the team

10/10 Excellent

suzanne

Stayed 1 night in Oct 2023
Response from Beata & the Team on Oct 18, 2023
Thank you for taking the time to tell us about your experience at Crowne Plaza GERRARDS CROSS.Hello Suzanne,Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. All the best.

10/10 Excellent

Sophia

Stayed 2 nights in Oct 2023
Response from Beata & the Team on Nov 6, 2023
Thank you for that review, Sophia,. We very much appreciate you taking the time to provide us with very detailed feedback of your experience with us. We will share this with our team. We hope to see you soon, Kind Regards,

8/10 Good

Meena, LONDON

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service.
Stayed 1 night in Oct 2023
Response from Stephen Budd - Night Manager on Oct 15, 2023
Thank you for the great review of your experience with us at the Crowne Plaza, Gerrard's Cross, Meena. We're happy to see that you enjoyed your time here and hope to see you again,Kind Regards,Stephen and the team

6/10 Okay

Svend

Stayed 2 nights in Oct 2023
Response from Stephen Budd - Night Manager on Oct 11, 2023
Thank you for taking the time to rate your experience with us, Svend. We're sorry that you were only able to rate us a 6 out of 10 and we would be very happy to listen, If you'd like to provide us with aspects of your stay that you were unhappy with,Kind Regards,Stephen and the team