Ratings based on 171 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
96% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by S from UK

An ok hotel

Posted Jun 10, 2014
Pros: Easy to get to, park at, reasonable cleanliness
Location: Having eaten at the glaze restaurant previously, we opted for Marlow in the evening and had a much better meal at The Chequers.
Attended for a seminar. Have been there before and it is beginning to look a bit jaded. The buffet lunch was underwhelming and not very well organised.
Comment from Hotel Management
Jun 19, 2014 by HotelAdmin, Hotel Management
Dear Guest Thank you for taking the opportunity to review your recent stay at the Crowne Plaza Marlow. We value your feedback as it helps us to improve our services and maintain the very high standards our guests expect. I was concerned that your visit did not live up to expectation and that the buffet lunch that you partook of was disappointing and poorly organised. successful We have recently undergone extensive refurbishments including the upgrade of the soft furnishing in the meeting spaces and throughout both the public areas and the bedrooms. In regards to the lunch, I have spoken to both our Executive Chef and Conference and Banqueting Manager regarding your feedback and they both wish me to express their sincere apologies. I can assure you that this matter will be investigated to ensure that similar situations can be avoided in the future. Kind Regards Harriet Parkes Hotel Administrator
4 out of 5
Recommended
for Everyone
by Barn from Olney

An oasis!

Posted Jun 2, 2014
Pros: Facilities, huge conservatory, gardens and lake.
Crowne Plaza is not situated in the best part of Marlow but it's only a mile to town and is a pleasant walk. All staff were very pleasant and helpful. The hotel is good; just don't take a room next to the lift, stairs and ice dispenser if you want a restful stay!
Comment from Hotel Management
Jun 3, 2014 by HotelAdmin, Hotel Management
Dear Guest, Thank you for taking the opportunity to review your recent stay at the Crowne Plaza Marlow, We value your feedback as it helps us to improve our services and maintain the very high standards our guests expect. I am delighted that you enjoyed your stay with us. Although located away from the town centre our position does afford excellent communication links with the M4 and M40 as well as excellent views over our private lake and, beyond to the Thames Valley. I do hope your stay was not marred by disturbance in your bedroom, all our rooms are fully insulated to avoid such situations, and we have a dedicated 'quiet zone' to limit outside noise. I do hope that we can look forward to welcoming you back to the Hotel in the near future. Kind Regards Harriet Parkes Hotel Administrator
5 out of 5
Recommended
for Overnight Stay Before Destination
by Kerry from Cheshire

Fantastic

Posted Jun 2, 2014 on Hotels.com
Fantastic hideaway will stop next time
Comment from Hotel Management
Jun 4, 2014 by HotelAdmin, Hotel Management
Dear Kerry, Thank you for your feedback. I am delighted that you enjoyed your stay with us and hope that we will have the pleasure of welcoming you back to the Crowne Plaza Marlow in the near future. Kind Regards Harriet Parkes Hotel Administrator
5 out of 5
Recommended
for Families
by John Ovel from Billericay

Posted Jun 2, 2014 on Hotels.com
We found booking and check- in very easy, room service was fantastic and all staff very nice and helpful, only thing is check swimming times as if you have children then swimming times are very restricting.
Comment from Hotel Management
Jun 3, 2014 by HotelAdmin, Hotel Management
Dear Mr. Ovel, Thank you for your feedback regarding your recent stay at the Crowne Plaza Marlow. We value your comments as they help us to maintain our services and maintain the very high standards our guests expect. I am delighted that you enjoyed your stay with us and had the friendly and efficient service we pride ourselves on I do hope that the children's swimming times did not mar your stay, we dedicate this time for the younger guest to enjoy the pool facilities for the benefit of everyone, and to allow them to have as much enjoyment as possible. I do hope that we can look forward to welcoming you back in the near future. Kind Regards Harriet Parkes Hotel Administrator
4 out of 5
Recommended
for Couples
by RJSAHowell from Bury, Lancashire

Posted May 28, 2014 on Hotels.com
The hotel is located just on the outskirts of Marlow and not really within walking distance should you wish to going into town in the evening. The approach through the industrial estate isn't great but this has no impact on the hotel as it is located a good distance away from any activity. The hotel is very modern and the staff are very friendly and helpful. The rooms are spacious and comfortable and have a desk space and a fridge, which isn't the norm in most places. There are plenty of things going on at the hotel with all the facilities so if you wanted a couple of days away and not have to move from the hotel then this place is great. The restaurant is very nice and has been awarded 2 rosettes for its food/service; the standard of food is worthy of this award however on the night we were in; at around 8pm there was a lot of children in the restaurant, one of which was bouncing a football...this is not what I would have expected in a restaurant of this class, certainly would not have been the case had we have gone to an independent restaurant of the same standard. The food/service great but the atmosphere let the standard down unfortunately. Would certainly visit the hotel again if visiting the area.
Comment from Hotel Management
May 29, 2014 by HotelAdmin, Hotel Management
Dear Guest, Thank you for taking the opportunity to review your recent stay at the Crowne Plaza Marlow. We value your comments as they help us to improve our services and maintain the very high standards our guests expect. I am delighted that you had a pleasant stay, however I was concerned that the atmosphere in Glaze Restaurant let down an otherwise enjoyable experiance. Please accept my sincere apologies regarding this incident. We do ask all our guests, particularly those with children, to respect the privacy of others and encourage their children to behave in an appropriate manner. As I am sure you can appreciate this is somewhat outside our control but I can assure you your feedback has been discussed within the management team and the necessary steps have been taken so that similar situations can be avoided in the future. I am pleased to read that we can look forward to welcoming you back to the Hotel in the near future. Kind Regards Harriet Parkes Hotel Administrator
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel - wonderful staff

Posted May 26, 2014
Pros: Professional helpful staff
Location: Great location close bis ham abbey and to the Thames - great for jogging.
Great staff; very welcoming and helpful. Great staff; very welcoming and helpful. Great staff; very welcoming and helpful.
Comment from Hotel Management
May 29, 2014 by HotelAdmin, Hotel Management
Dear Guest, Thank you for taking the opportunity to review your recent stay at the Crowne Plaza Marlow. We value your comments as they help us to improve our services and maintain the high standards our guests expect. I am delighted that the friendly and efficient service from our staff contributed to a great stay. I do hope that we can look forward to welcoming you back to the Crowne Plaza Marlow in the near future. Kind Regards Harriet Parkes Hotel Administrator
Comment from Hotel Management
May 29, 2014 by HotelAdmin, Hotel Management
Dear Guest, Thank you for taking the opportunity to review your recent stay with us. I am delighted that you enjoyed your stay and found our staff friendly and efficient in their service. Kind Regards Harriet Parkes Hotel Administrator
5 out of 5
Recommended
for Getaway With Friends
by Mr Taylor from Leicestershire

Comfortable modern hotel with plenty of facilities

Posted May 20, 2014 on Hotels.com
I found this hotel to be very spacious, clean and modern-looking. It is located near a business estate, which has the advantage of meaning that there was no noticeable traffic noise during the night (this has been a problem for me at other hotels in the past!) I was travelling by train, and the hotel is a twenty minute walk from the station, although the route is pretty straightforward and I had no problems finding it. The service was friendly and professional. The bed and bathroom were both large, with plenty of facilities such as ironing board, hair dryer, fridge, TV with some satellite channels etc. I felt it was one of the best quality hotels I have stayed in and would stop there again.
Comment from Hotel Management
May 29, 2014 by HotelAdmin, Hotel Management
Dear Mr. Taylor, Thank you for taking the opportunity to review your recent stay at the Crowne Plaza Marlow. We value your comments as they help us to improve our services and maintain the very high standards our guests expect. I am delighted that you enjoyed your stay with us and consider the Hotel one of the highest quality and look forward to welcoming you back in the near future. Kind Regards Harriet Parkes Hotel Administrator
5 out of 5
Recommended
by Mander Family from Newcastle

Posted May 20, 2014 on Hotels.com
Lots of choice for Breakfast and well presented, good value food and bar service, enjoyed our stay.
Comment from Hotel Management
May 29, 2014 by HotelAdmin, Hotel Management
The Mander Family, I am delighted that you enjoyed your stay and thank you for your 5 star review. I do hope that we will have the opportunity to welcome you all back in the near future. Kind Regards Harriet Parkes Hotel Administrator
5 out of 5
Recommended
for Everyone
by Steve from Cape Town

The best modern hotel in the area

Posted May 15, 2014
I regularly stay here when in the UK. I have tried most of the other "nice" hotels in the Marlow area, which tend to be lovely old buildings BUT with old fashioned rooms and fittings, tiny bathrooms, badly functioning wifi and aircon, with no pool or gym facilities. The Crowne Plaza is a newish hotel with lovely large rooms, very comfortable beds, modern bathrooms with bath and separate shower, great wifi and with spa, pool and gym. The staff are very friendly and helpful and, to be honest, I wouldn't stay anywhere else.
Comment from Hotel Management
May 20, 2014 by HotelAdmin, Hotel Management
Dear Steve, Thank you for taking the opportunity to review your recent stay at the Crowne Plaza Marlow. We value your comments as they help us to improve our services and maintain the very high standards our guests expect. I am delighted that you enjoyed your stay with us and that you wouldn't stay anywhere else while in Marlow. I am pleased that the modern style of the Hotel suited your needs and the staff were friendly and efficient in their service. Kind Regards Harriet Parkes Hotel Administrator
4 out of 5
Recommended
for Personal Event
by Reet from Hereford

Lovely Hotel

Posted May 13, 2014 on Hotels.com
A modern hotel in an odd location - had to drive through an industrial estate to get to it. Having said that it is in a nice setting overlooking a lake at the back. Very clean and nice size rooms with a fridge, which is very handy, other hotels should take note. Ice machine on each floor another plus. I used the gym, which was ok. The only thing that put me off staying in there too long was one man that used the treadmill and dripped sweat everywhere and didn't clean it up. I used other spa facilities, which were good, unfortunately they over did it with the chlorine in the inside Jacuzzi, which made my eyes sting a bit from the vapours. Thought the menu prices which expensive for what you got. The staff were polite and friendly.
Comment from Hotel Management
May 13, 2014 by HotelAdmin, Hotel Management
Dear Reet, Thank you for taking the opportunity to review your recent stay at the Crowne Plaza Marlow. We value your comments as they help us to improve our services and maintain the very high standards our guests expect. I am delighted that you enjoy your stay and had the opportunity to enjoy our wide range of amenities, as well as the pleasant vistas of the lawn and lake. Thank you for your comments regarding the gym facilities, I have spoken with the Manager who assures me that they pride ourselves on a high level of sanitation and that any mess made by a user is cleaned up within a small time frame. He apologises for the chlorine in the Jacuzzi and would like to thank you for bringing this to his attention. Each facility has specific health and safety measures that are strictly adhered to. I do hope that despite this incident we will have the pleasure of welcoming you back to the Hotel. Kind Regards Harriet Parkes Hotel Administrator