Ratings based on 204 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
96% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Modern amenities in Marlow

Posted Nov 19, 2014
Pros: Clean, modern, quiet
Cons: Food and charges for breakfast. Shuttle service to town a good idea.
Location: Marlow lovely as is river adjacent.
This hotel is the best for disabled access and auto travel. We would have appreciated shuttle service to the high street. Breakfast is too expensive for quality and variety provided. Amenities are modern and rooms comfortable and quiet. The grounds are lovely.
Comment from Hotel Management
Nov 27, 2014 by HotelAdmin, Hotel Management
Dear Guest, Thank you for taking the opportunity to review your recent stay at the Crowne Plaza Marlow. We value your feedback as it helps us to improve our services and maintain the very high standards our guests expect. I am delighted that you enjoyed your stay with us and found the Hotel's amenities suited your needs, My apologies that your stay was marred by the lack of shuttle service into the town, we are always happy to organize a taxi service for guest's without transport. I was also concerned that you considered the breakfast did not typify our usual standards, we will be taking the necessary steps to improve this area. Kind Regards Harriet Parkes Guest Services Executive
4 out of 5
Recommended
for Families
by A verified travelerfrom Sussex

Just what we wanted

Posted Oct 29, 2014
Pros: The spa facilities and the excellent breakfasts.
Location: Handy for legoland. Nice relaxing surroundings - a lake. nice towns close by - Windsor, Marlow.
We've just got back from a two night stay at the Crowne Plaza, Marlow. We found the hotel to be clean, comfortable and rather a treat to stay in. We came prepared for the swimming pool but didn't realise there was a sauna, steam room and hot tub. The children's swim sessions were long so the kids had a a great time while we took it in turns to relax. Breakfast was superb. It's a convenient place to stay for Legoland.
Comment from Hotel Management
Nov 5, 2014 by HotelAdmin, Hotel Management
Dear Zazie, Thank you for taking the opportunity to review your recent stay at the Crowne Plaza Marlow. We value your feedback as it helps us to improve our services and maintain the very high standards our guests expect. I am delighted that you enjoyed your stay with us and in particular the leisure facilities exceeded expectation. I do hope that we will have the pleasure of welcoming you and you family back in the near future. Kind Regards Harriet Parkes Hotel Administrator
4 out of 5
Recommended
for Couples
by stephen H

Posted Oct 23, 2014 on Hotels.com
Comment from Hotel Management
Oct 30, 2014 by HotelAdmin, Hotel Management
Dear Stephen Thank you for your four star feedback, I am pleased that you enjoyed your time with us and hope that we can look forward to welcoming you back in the near future. Kind Regards Harriet Parkes Hotel Administrator
5 out of 5
Recommended
by A verified traveler

Very enjoyable stay

Posted Oct 23, 2014 on Hotels.com
Great service, room and food.
Comment from Hotel Management
Oct 30, 2014 by HotelAdmin, Hotel Management
Dear Guest Thank you for your feedback regarding your recent stay at the Crowne Plaza Marlow. We value your feedback as it helps us to improve our services and maintain the very high standards our guests expect. I am delighted that you had a pleasant stay with us and enjoyed both the excellent service and fine food that we pride ourselves on. I do hope that we will have the pleasure of welcoming you back in the near future. Kind Regards Harriet Parkes Hotel Administrator
5 out of 5
Recommended
for Couples
by A verified traveler

Posted Oct 21, 2014 on Hotels.com
Comment from Hotel Management
Oct 30, 2014 by HotelAdmin, Hotel Management
Dear Guest, Thank you for your five star feedback. I am delighted that you enjoyed your stay with us and hope that we will have the pleasure of welcoming you back in the near future. Kind Regards Harriet Parkes Hotel Administrator
4 out of 5
Recommended
for Couples
by Catherine

Posted Oct 19, 2014 on Hotels.com
Comment from Hotel Management
Oct 22, 2014 by HotelAdmin, Hotel Management
Dear Catherine, Thank you for rating your recent stay at the Crowne Plaza Marlow four stars. I do hope that we will have the opportunity to welcome you back in the near future. Kind Regards Harriet Parkes Hotel Administrator
4 out of 5
Recommended
for Couples
by Alisonfrom Cambridge

Nice relaxing stay.

Posted Oct 14, 2014 on Hotels.com
Fast check in. Helpful staff. Generous sized room with large bathroom.
Comment from Hotel Management
Oct 22, 2014 by HotelAdmin, Hotel Management
Dear Alison Thank you for your valued feedback regarding your recent stay at the Crowne Plaza Marlow. I am delighted that you enjoyed your stay with us and experienced the efficient service and comfortable amenities we pride ourselves on, Kind Regards Harriet Parkes Hotel Administrator
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Midlands

Conveniently located hotel.

Posted Oct 12, 2014
Pros: Very good value.
Cons: Bigger shower?
Location: Easy to get to Marlow, Maidenhead and Cliveden.
Large comfortable room, very quiet, luxurious bed with high quality linen.
Comment from Hotel Management
Oct 15, 2014 by HotelAdmin, Hotel Management
Dear Chrissie, Thank you for taking the opportunity to review your recent stay at the Crowne Plaza Marlow. We value you comments as they help us to improve our services and maintain the very high standards our guests expect. I am delighted that you enjoyed your stay with us and found the bedroom amenities as comfortable and luxurious as one would expect from our Hotel. I do hope that we will have the opportunity to welcome you back in the near future. Kind Regards Harriet Parkes Hotel Administrator
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel by the water

Posted Sep 27, 2014
We had a lovely stay, enjoyed it so much we didn't even leave the hotel. Breakfast was nice and rooms were clean. Staff friendly.
Comment from Hotel Management
Oct 1, 2014 by HotelAdmin, Hotel Management
Dear Guest, Thank you for taking the opportunity to review your recent stay at the Crowne Plaza Marlow. We value your comments as they help us to improve our services and maintain the very high standards our guests expect. I am delighted that you enjoyed your stay with us and found the Hotel exceptionally compatible to your needs. I do hope that we will have the pleasure of welcoming you back in the near future. Kind Regards Harriet Parkes Hotel Administrator
4 out of 5
Recommended
by Willfrom Harrogate

Good hotel

Posted Sep 25, 2014 on Hotels.com
Front desk was a little confused but overall the experience was good
Comment from Hotel Management
Oct 1, 2014 by HotelAdmin, Hotel Management
Dear Will Thank you for your feedback regarding your recent stay at the Crowne Plaza Marlow. We value your feedback as it helps us to improve our services and maintain the very high standards our guests expect, I am delighted that you enjoyed your stay with us.May I take the opportunity to apologise that the service on the Front Desk did not reflect the exceptional standards we pride ourselves on. We have implemented the necessary training to ensure such matters do not occur again in the future. Kind Regards Harriet Parkes Hotel Administrator