Front of property

Reviews of Danubius Hotel Astoria City Center

4 out of 5
Danubius Hotel Astoria City Center
Kossuth Lajos utca 19-21, Budapest

Reviews

8.6

Excellent

Rating 10 - Excellent. 479 out of 1013 reviews" "
Rating 8 - Good. 376 out of 1013 reviews" "
Rating 6 - Okay. 111 out of 1013 reviews" "
Rating 4 - Poor. 28 out of 1013 reviews" "
Rating 2 - Terrible. 19 out of 1013 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Jason

Liked: Staff & service
Lot of character but gloomy and very obvious signs of wear and tear. The Astoria is characterful but has definitely seen better days. One unusual positive: the best, most prompt lifts/elevators I have ever come across in a hotel!👍
Stayed 4 nights in Mar 2024
Response from Júlia P. on Mar 28, 2024
Dear Jason,Thank you for taking the time to write us your feedback.We are happy to hear you were satisfied with the prompt elevators.Our Astoria hotel overall represents classic elegance, but while most rooms have the styling of the past century, it also has fully renovated and modernized Superior rooms with stylish furnishings.Despite this, we hope you still enjoyed your stay in our Astoria Hotel. Kind regards,Júlia P.Danubius Hotel Astoria

8/10 Good

Rosalie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Historic hotel near Jewish area, room was very large but had no coffee maker, no water in room and nothing in mini bar. But dining room and bar options near lobby. Close to many sightseeing places
Stayed 4 nights in Mar 2024
Response from Júlia P. on Mar 28, 2024
Dear Rosalie,Thank you very much for choosing to stay at our hotel and taking the time to share your feedback. We are glad that you were satisfied with the good location and the large room.On the other hand we are sincerely sorry to read that you missed the water heater from the room. We can provide it on request. Indeed you are right that we do not have a minibar service at the moment, the mini fridge in the rooms serves to keep your drinks and snacks cool. We truly hope that you will provide us with another chance to welcome you back and make it right for you in the future.Best regards,Júlia P.Danubius Hotel Astoria

10/10 Excellent

Suzan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023

10/10 Excellent

Norbert

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location in the heart of Budapest. Most attractions in walking distance. Subway station just by the hotel (same name like the hotel “Astoria”) The room furniture a bit simply, but the lobby and the restaurant and all common areas are beautiful.
Stayed 4 nights in Mar 2024
Response from Viktoria N. on Mar 18, 2024
Dear Norbert,You made our day with your positive feedback. We are so happy to read that you loved our hotel. Thank you for the nice comment, and we hope you will continue to enjoy staying with us in the future.Best regards,Viktoria N.Danubius Hotel

10/10 Excellent

Echelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is situated perfectly for a visit to Budapest. There are numerous transportation options right outside the hotel including the metro line, the city bus line and the hop on/off stop. There are also a lot of food options in the same area.
Stayed 5 nights in Feb 2024
Response from Gergő on Feb 28, 2024
Dear Echelle,Thank you for your review. We are thrilled to hear you had such a positive experience with us. We are glad, that you were satisfied with the location of the hotel. We hope to see you again soon.Best regards,Gergő K.Danubius Hotel Astoria

6/10 Okay

William

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
had bedbugs for 4 days biting computer in house did not get yahoo prostitutes in the lobby at night breakfast is very good
Stayed 9 nights in Feb 2024
Response from Beáta Utasi on Mar 1, 2024
Dear William,Thank you very much for choosing to stay at our hotel and taking the time to share your feedback. Our hotel refrains from all such services.We are sorry if you had a problem with the internet during your stay.Our colleagues checked and did not find any bedbugs in the room.We are glad that you were satisfied with the selection of our breakfast buffet.We truly hope that you will provide us with another chance to welcome you back and make it right for you in the future.Best regards,Beáta U.Danubius Hotel Astoria

6/10 Okay

Dora

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Twin beds are quite uncomfortable as they are on wheels! Bathroom not cleaned to the highest standard.
Stayed 3 nights in Feb 2024
Response from Tímea B. on Feb 22, 2024
Dear Dora,Thank you for your review.We apologize for any inconvenience you experienced regarding the bed in the room. We have rooms with twin and with double beds also. For your future reservation we recommend to make a note on the reservation that you would like to reserve a room with double bed and we will try our best to complete your request.We are also sorry that you have found the cleaning incomplete, we do our best to pay more attention to details as well in the future.We hope you will visit us in the future.Best regards, Tímea B.Danubius Hotel Astoria

8/10 Good

Heather, Fenwick Island

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location! Rooms were on the street side side so could be noisy!
Stayed 4 nights in Feb 2024
Response from Gergő on Feb 19, 2024
Dear Heather,We are happy we met your expectations.Our hotel is located in the heart of the city where the traffic can be really high during daytime. Our hotel is surrounded by 3 streets: Múzeum street, Kossuth street and Magyar street. While the first 2 are busy main roads with public transportation - including airport bus - stops, Magyar street is a more quiet side street. For a next visit, we recommend you the fully renovated Superior rooms, which are overlooking to this more quiet street. Thank you for your positive comments, we hope you will have a wonderful time with us in the future as well.Best regards,Gergő K.Danubius Hotel Astoria

6/10 Okay

carlos

Disliked: Cleanliness, amenities, property conditions & facilities
At check in the person at the reception try to fool me around with the room
Stayed 2 nights in Feb 2024
Response from Gergő on Feb 19, 2024
Dear CarlosThank you very much for your feedback.Please let us apologize here for the fact that we were not able to meet your expectations regarding our receptionists. We kindly ask you to get in contact with us via email or phone and share us the details to help us improving our services. Best regards,Gergő K.Danubius Hotel Astoria

10/10 Excellent

Travis, Collingwood

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location for walking in the inner city of Budapest. Rich history and the decor is time less.
Stayed 1 night in Feb 2024
Response from Júlia P. on Feb 13, 2024
Dear Travis,Thank you for taking the time to write a review.Guest satisfaction is of the utmost importance to our team, and we greatly appreciate your compliments on the charm and the decoration of the atmosphere.We hope to welcome you back the next time you visit Hungary.Best regards,Júlia P.Danubius Hotel Astoria

10/10 Excellent

Petrus

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful old building, well situated Breakfast was good value for money
Stayed 3 nights in Feb 2024
Response from Tímea B. on Feb 12, 2024
Dear Petrus,Thank you for your feedback.It was really special for us to read, how much you were satisfied with our hotel and services. Thank you for highlighting the charming atmosphere of our hotel, as well as our breakfast.We look forward to welcoming you back soon.Best regards,Tímea B.Danubius Hotel Astoria

8/10 Good

Jeffrey

Stayed 4 nights in Jan 2024

10/10 Excellent

Georges

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything perfect
Stayed 2 nights in Jan 2024
Response from Rita on Jan 29, 2024
Dear Georges,We appreciate your feedback. It means a lot to us that you had a wonderful time in our hotel.We hope to see you again soon.Best regards, Rita H.Danubius Hotel Astoria

10/10 Excellent

Calvin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My flight was super delayed but their staff responded to the app to stay at the front desk after midnight.. called me by my name as I walked in the door and offered a late checkout. Super charming old hotel right next to Astoria station in Pest.
Stayed 1 night in Oct 2023
Response from Viktoria N. on Jan 10, 2024
Dear Calvin,We are grateful for the time you took out of your day to write us such detailed, positive feedback.It was really special for us to read, how much you were satisfied with our welcoming staff. We always try to do our best and we happy, if we can make our guest's stay memorable.We hope to see you again soon.Best regards, Viktoria N.Danubius Hotel

10/10 Excellent

anna

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
lovely old building. good breakfast in lovely surroundings. staff really helpful. beds comfy and quiet at night.
Stayed 3 nights in Jan 2024
Response from Viktoria N. on Jan 10, 2024
Dear Anna,You made our day with your positive feedback. We are so happy to read that you loved our hotel. Thank you for the nice comment, and we hope you will continue to enjoy staying with us in the future.Best regards,Viktoria N.Danubius Hotel

10/10 Excellent

Alejandro

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic room and awesome view.
Stayed 2 nights in Dec 2023
Response from B. Tímea on Jan 3, 2024
Dear Alejandro,Thank you for choosing our hotel! We are happy to read that you had a pleasant stay with us and were pleased with the room and the view.We hope to welcome you back!Best regards,B. TímeaDanubius Hotel Astoria

10/10 Excellent

Basuki

Stayed 4 nights in Dec 2023

6/10 Okay

Dilip

Stayed 1 night in Dec 2023

10/10 Excellent

Patrice

Stayed 2 nights in Dec 2023

10/10 Excellent

M

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a remarkable stay, a hotel laden in history. In the middle of Budapest, walking distance from Parliament, Buda Castle, christmas markets. While the hotel is aged, you cannot forget the rich history of its walls, has not been upgraded with cheap new furniture and instead holds its head high with its articulate and period flavor. Great restaurants and staff, inexpensive and sturdy….beautiful building…
Stayed 2 nights in Dec 2023
Response from B. Tímea on Dec 22, 2023
Dear Guest,We appreciate your feedback. It means a lot to us that you had a great time in our hotel.Thank you for highlighting the charming atmosphere of our hotel, as well as our helpful staff.We hope to see you again soon.Best regards, B. TímeaDanubius Hotel Astoria

8/10 Good

Paul

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Large, comfortable room
Stayed 4 nights in Dec 2023
Response from Orsolya K. on Dec 21, 2023
Dear Paul,Thank you for choosing our hotel! We are happy to read that you had a pleasant stay with us and were pleased with our room. We hope to welcome you back!Best regards,Orsolya K. Danubius Hotel Astoria

6/10 Okay

Kayla

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The employees were wonderful; very kind and helpful. The rooms were not very clean and there was no heat so our room was absolutely freezing for our whole stay. If the employees were not so attentive, we would not have stayed. They had our room re-cleaned (it wasnt perfect, but was better) and offered a space heater to deal with the broken heating system. The rooms did have an old charm to them and a balcony that over looked a very pretty street.
Stayed 3 nights in Dec 2023
Response from Orsolya K. on Dec 21, 2023
Dear Kayla,Thank you for your constructive feedback following your recent stay with us.Your helpful comments are highly appreciated as by reading each of these reviews we can recognize areas in need of improvement and take the appropriate actions to improve.Once again, please accept our sincere apologies for not meeting your expectations.We greatly appreciate your compliments on our friendly and helpful staff. We hope to have another opportunity to provide a better experience for you next time.Best regards,Orsolya K. Danubius Hotel Astoria

6/10 Okay

Melis

Stayed 3 nights in Dec 2023

8/10 Good

Suzanne, Markham

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful old hotel at a prime city location, steps from metro, shopping, museums. Walked or took metro to everything. Friendly staff, excellent buffet breakfast was included in my room rate. Minor inconveniences: No coffee machine/water kettle in room, no option to charge room service to room. Overall, for the price, it was well worth it.
Stayed 5 nights in Dec 2023
Response from Boglárka M. on Dec 18, 2023
Dear Suzanne,We appreciate your feedback. It means a lot to us that you had a wonderful time in our hotel.We hope to see you again soon.Best regards, Boglárka M.Danubius Hotel Astoria

6/10 Okay

Josephine

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Staff were great, location fantastic but there was no bottle of water given and no kettle in the room to make tea or coffee. Shower gel empty. I was given a room on level 6 but facing a roof. They allowed me to check in a little earlier which was great
Stayed 1 night in Dec 2023
Response from Júlia P. on Dec 15, 2023
Dear Josephine,Thank you very much for your feedback as well as details of what has happened to you during your stay.We are happy to read, that you were satisfied with our staff, the location and the opportunity of the early check-in.Beside that, please let us apologize here for the fact that we were not able to meet your expectations regarding the room's facilities. We can provide a kettle in the room on request however we do not offer a complimentary bottle of water.We hope that you still consider stayin with us next time!Best regards,Júlia P.Danubius Hotel Astoria

10/10 Excellent

James, Toronto

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Elegant hotel in a great location. It has aged very well, and has a very nice restaurant.
Stayed 14 nights in Nov 2023
Response from Orsolya K. on Dec 14, 2023
Dear James,Thank you for choosing our hotel! We are happy to read that you had a pleasant stay with us and were pleased with our great location and our nice restaurant. We hope to welcome you back!Best regards,Orsolya K. Danubius Hotel Astoria

10/10 Excellent

Neil

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic ‘time capsule’ decor and features. We were in the refurbished rooms which were very smart. A manual on operating the shutters would be helpful for the uninitiated British visitor! Breakfast was plentiful and fresh but very busy at times. Metro line just outside, safe and easy to use to explore the wonderful sights of the city. Night Danube cruise a must.
Stayed 4 nights in Sep 2023
Response from Vivien D. on Dec 11, 2023
Dear Neil,We highly appreciate your positive feedback. It is our great pleasure to see that you enjoyed your time spent in our hotel.We hope to see you soon again in one of our hotels.Best regards,Vivien D.Danubius Hotel Astoria

4/10 Poor

Vadim

Stayed 1 night in Dec 2023

8/10 Good

Sallyann

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel had a lot of character. The reception staff were always friendly. The room was a good size and warm with plenty of clothes storage space. Breakfast buffet was excellent and the bed was comfortable. It was in an excellent location near to the metro, tram and bus services. Explanation on arrival on how to use the room safe would have been helpful. The decor in the corridors and staircases could be refreshed. There should be more hangers in the wardrobe. There was an armchair in the room. A second smaller chair might have made better use of the space. Overall we enjoyed our stay at the hotel and would recommend it.
Stayed 4 nights in Nov 2023
Response from Júlia P. on Dec 7, 2023
Dear Sallyann,We highly appreciate your positive feedback. It is our great pleasure to see that you enjoyed your time spent in our hotel.Thank you for your constructive review, the opinions of our guests are important to us so we can improve based on them.We hope to see you soon again in one of our hotels.Best regards,Júlia P.Danubius Hotel Astoria

2/10 Terrible

predraj

Stayed 2 nights in Nov 2023

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel
Stayed 2 nights in Nov 2023
Response from Rita H. on Nov 28, 2023
Dear Martin,You made our day with your positive feedback. We are so happy to read that you loved our hotel. Thank you for the nice comment, and we hope you will continue to enjoy staying with us in the future.Best regards,Rita H.Danubius Hotel Astoria

8/10 Good

Ariel

Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
Excellent staff Good location Room (especially bathroom could be cleaner Overall good value for money Thanks
Stayed 3 nights in Nov 2023
Response from B. Tímea on Nov 21, 2023
Dear Ariel,We appreciate your feedback. We greatly appreciate your compliments on our friendly and helpful staff and close location to the city center.We are sorry that you have found the cleaning in the bathroom incomplete, we do our best to pay more attention to details as well in the future.We hope to see you again soon.Best regards, B. TímeaDanubius Hotel Astoria

4/10 Poor

Eric

Stayed 1 night in Nov 2023

10/10 Excellent

heather

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023

8/10 Good

Judy

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is a historic landmark. Room is clean and decent size. Close to everything. Dresser and coffee table are a bit run down but no biggie. Price is very reasonable. We have a nice stay.
Stayed 3 nights in Nov 2023
Response from Orsolya K. on Nov 17, 2023
Dear Judy,Thank you for your review! We are thrilled to hear you had such a positive experience with us. Our staff works hard to provide a high quality service, so we are more than happy to hear that you were satisfied with our style and cleanliness of our rooms. We hope to see you again soon!Best regards,Orsolya K.

8/10 Good

Ian

Stayed 1 night in Nov 2023

10/10 Excellent

Sharon Louise

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel and wonderful staff and the food was lovely especially the cocktails
Stayed 3 nights in Nov 2023
Response from Katalin H. on Nov 8, 2023
Dear Sharon Louise,You made our day with your positive feedback. We are so happy to read that you loved our hotel. Thank you for the nice comment regarding our staff and food selection and we hope you will continue to enjoy staying with us in the future.Best regards,Katalin H. Danubius Hotel Astoria

4/10 Poor

Srinivas, State College

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room smelled like toilet! We had to climb additional stairs after taking elevator with three suitcases which was not convenient. When we complained, they asked us to come down to the reception and collect new room key if we wanted to change - at 11:30 pm. We were too tired to do so and the room continued to smell so even in the morning. It was a terrible room. They moved us to another room the next day which was somewhat better.
Stayed 2 nights in Nov 2023
Response from Katalin H. on Nov 8, 2023
Dear Srinivas,Thank you very much for sharing your opinion with us.We sincerely regret to read that you were not satisfied with the cleaning and the position of your room. We hope that our staff found the best solution in this matter providing you a new room. Beside that, please let us apologize here for the fact that you experienced inconvenience. We would like to draw your attention that we have also renovated Superior rooms.We hope that despite of the inconvenience we may be able to host you again.Best regards,Katalin H.Danubius Hotel Astoria

10/10 Excellent

Meiryhellen

Stayed 2 nights in Nov 2023

10/10 Excellent

Magdolna E. A., SEYMOUR

Liked: Cleanliness, staff & service, property conditions & facilities
The best of its class!
Stayed 10 nights in Oct 2023
Response from Rita H. on Nov 7, 2023
Dear Magdolna,You made our day with your positive feedback. We are so happy to read that you loved our hotel. Thank you for the nice comment, and we hope you will continue to enjoy staying with us in the future.Best regards,Rita H.Danubius Hotel Astoria

10/10 Excellent

Yang, Rego Park

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is fine!
Stayed 1 night in Nov 2023
Response from Viktoria N. on Nov 6, 2023
Dear Yang,We highly appreciate your positive feedback. It is our great pleasure to see that you enjoyed your time spent in our hotel.We hope to see you soon again in one of our hotels.Best regards,Viktoria N.Danubius Hotel

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2023

8/10 Good

James

Traveled with partner
Liked: Cleanliness
Classic Hungarian Hotel in a good location. And easy direct travel from the airport right to the door on the 100E Bus Service.
Stayed 4 nights in Oct 2023
Response from Viktoria N. on Nov 6, 2023
Dear James,We are happy we met your expectations. The location is one of the biggest attractiveness of Danubius Hotel Astoria, we are glad that you experienced the same.Thank you for your positive comments, we hope you will have a wonderful time with us in the future as well.Best regards,Viktoria N.Danubius Hotel

10/10 Excellent

Yang, Rego Park

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in Oct 2023
Response from B. Tímea on Nov 3, 2023
Dear Yang,We are happy we met your expectations. Thank you for your positive comments, we hope you will have a wonderful time with us in the future as well.Best regards,B. TímeaDanubius Hotel Astoria

6/10 Okay

Jeff

Traveled with family
Liked: Cleanliness, staff & service
The rooms were small and the air conditioning didn’t work so we had to open the windows to cool off the room.
Stayed 1 night in Oct 2023
Response from Vivien D. on Oct 30, 2023
Dear Jeff,Thank you for your review! We are happy to hear you had a positive experience with us in general.Thankfully we have had very nice and unusually hot weather in October, but we also know that heat can be a bit challenging to air conditioning systems and we are truly sorry that you had an unpleasant experience because of that.We hope to welcome you back soon. Your recommendation is valuable and means a lot to us.Best regards,Vivien D.Danubius Hotel Astoria

10/10 Excellent

Alvin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of the hotel was convenient since it was close to a lot of attractions and transportation. The only thing I would say could've been was their pillow, they were too deflated. Aside from the pillows everything else was superb.
Stayed 6 nights in Oct 2023
Response from Vivien D. on Oct 30, 2023
Dear Alvin,We appreciate your feedback. It means a lot to us that you had a wonderful time in our hotel.On the other hand, we are sorry that you were not satisfied with the pillows. The hotel's management constantly monitor how they can refresh the equipment of the rooms, so hopefully the pillows will be changed soon.We hope to see you again soon.Best regards, Vivien D.Danubius Hotel Astoria

10/10 Excellent

Richard

Stayed 3 nights in Oct 2023

10/10 Excellent

Richard

Stayed 2 nights in Oct 2023

8/10 Good

Jean-Louis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

6/10 Okay

Victor

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
That need renewal
Stayed 2 nights in Oct 2023
Response from Boglárka M. on Oct 26, 2023
Dear Victor,Thank you for taking your time to write us your feedback.We are sorry to hear that our hotel did not meet your expectations.We are constantly investigating the possibilities of how to modernize and renovate our hotel. In the past years several rooms of our has been renovated. We hope that during your next visit you will be able to try out one of the Superior rooms.Best regards,Boglárka M.Danubius Hotel Astoria