Children's activities

Reviews of Mercure Budapest City Center Hotel

4 out of 5
Mercure Budapest City Center Hotel
Váci utca 20, Budapest

Reviews

8.8

Excellent

Rating 10 - Excellent. 435 out of 831 reviews" "
Rating 8 - Good. 299 out of 831 reviews" "
Rating 6 - Okay. 60 out of 831 reviews" "
Rating 4 - Poor. 27 out of 831 reviews" "
Rating 2 - Terrible. 10 out of 831 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Hayley

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A good very practical hotel in the very center of the shopping erea
Stayed 4 nights in Mar 2024

10/10 Excellent

Anna Maria

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great property. Great location ,clean, nice breakfast included with room
Stayed 1 night in Mar 2024

6/10 Okay

Mark

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Works around the building so loud in the day, plus noisy fan in the bathroom
Stayed 2 nights in Mar 2024
Response from Róbert Kovács on Mar 25, 2024
Dear Mark,Thank you for taking the time to provide us with your valuable feedback following your recent stay at our hotel. However, I regret to hear that the noise from the surrounding construction and the fan in the bathroom disrupted your stay. We recognize the importance of a comfortable and peaceful stay and deeply regret falling short of your expectations in this regard.Should your travels bring you back to this area, we would be honored to host you again and provide an even more enjoyable experience in the future.Best regards,Róbert KovácsGeneral Manager

8/10 Good

Helen

Liked: Property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Andrew MIchael

Traveled with family
Liked: Amenities
Everything was great.
Stayed 3 nights in Mar 2024

4/10 Poor

Evgeny

Disliked: Staff & service
Stayed 1 night in Mar 2024
Response from Róbert Kovács on Mar 13, 2024
Dear Evgeny,First of all, I would like to thank you for choosing our hotel and for taking the time to rate your experience with us.However, it appears that the service we provided did not meet your expectations, as indicated by the low rating you have given us. I sincerely regret that you did not share any details about your concerns, as we strive every day to go the extra mile for our guests.Should your travels bring you back to Budapest, we would love the opportunity to host you again and ensure a more satisfying experience.Kind regards,Róbert KovácsGeneral Manager

6/10 Okay

Vijay

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Great location the shower was quite small and cramped much smaller than I have at home, breakfast didn’t have many vegetarian options they didn’t have baked beans or hash browns
Stayed 4 nights in Feb 2024
Response from Róbert Kovács on Mar 6, 2024
Dear Vijay,First of all, I would like to thank you for choosing our hotel for your stay in Budapest. I am pleased to hear that you found our location convenient.However, I regret to learn that some aspects of your experience with our services did not meet your expectations.Regarding the size of your shower, we understand that comfort preferences vary from person to person. We assure you that our rooms are designed to provide comfort and convenience to our guests. While room sizes may vary, we strive to offer a range of options to accommodate different preferences. We apologize if the room you stayed in did not meet your specific needs, and we appreciate your feedback in this regard.As for the breakfast options, we are sorry that we did not meet your expectations in terms of vegetarian choices. Please be assured, we will take your remark to heart as guest satisfaction is one of our top priorities, and we continuously strive to enhance our guests' experience, always working towards improving the variety and quality of our offerings.We sincerely thank you for taking the time to provide us with your thoughts. Should your travels bring you back to Budapest, we hope to provide you with an even more enjoyable experience.Best regards,Róbert KovácsGeneral Manager

8/10 Good

Claire

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, all sights within walking distance, near the river and also airport transfer bus. Pedestrian street outside so one can enjoy being in the heart of the city without traffic. Had an excellent stay
Stayed 6 nights in Feb 2024

10/10 Excellent

karin, PETHACH TIKVA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was wonderful!!
Stayed 6 nights in Feb 2024

8/10 Good

Erin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024

10/10 Excellent

Isabella

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

6/10 Okay

Martin

Traveled with group
Liked: Staff & service
Location of the hotel was good. The picture of the outside of the hotel was not correct on the booking website.
Stayed 6 nights in Dec 2023
Response from Róbert Kovács on Jan 9, 2024
Dear Martin,Thank you for choosing our hotel during your recent stay in Budapest, and for taking the time to share your feedback with us.We appreciate you highlighting the favorable location of our hotel.However, we were sorry to hear about the possible discrepancy in the exterior image of the hotel. We will promptly review our pictures to ensure accuracy and address any discrepancies we may find.Your response is valuable to us, and we appreciate you bringing this to our attention. We hope for the opportunity to welcome you back and provide an even more enjoyable experience.Best regards,Róbert KovácsGeneral Manager

10/10 Excellent

Chantal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is in an excellent location. Walk out the door and shopping and restaurants galore. It was near a bus stop (five minute walk) to get you across the river but everything really touristy on the Pest side was within walking distance. The room itself was very nice. Comfortable bed that took up most of the room so not much floor area. The room service arrived quickly and it was decent food. Being so close to shopping meant it was loud outside especially as I had a room facing the pedestrian walk. But that was a trade off for being able to walk out the door to so many options.
Stayed 2 nights in Dec 2023

10/10 Excellent

YATISH

Stayed 4 nights in Dec 2023

10/10 Excellent

Erin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2023

10/10 Excellent

DENISE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Bernadette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Gret location and clean rooms
Stayed 2 nights in Dec 2023

8/10 Good

Hugo

Liked: Cleanliness, staff & service, property conditions & facilities
Great Location
Stayed 2 nights in Dec 2023

8/10 Good

Henry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

Matt

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

8/10 Good

nadav

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

alcharat

Stayed 1 night in Dec 2023

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023

8/10 Good

Michael

Stayed 3 nights in Dec 2023

8/10 Good

Geetanjli

Traveled with partner
Liked: Cleanliness, staff & service
The hotel is in an excellent location. The hotel itself has a great breakfast option and the staff were so helpful and friendly. The rooms and bathroom were compact. Mattress was very soft. Cleaning could have been better. Would recommend on location and staff at breakfast alone.

10/10 Excellent

Tracy

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel and location
Great location so central to everything. Hotel is really lovely and clean
Stayed 3 nights in Dec 2023

10/10 Excellent

Anya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Paul

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is in a great spot for everything around and easy to get to .Hotel was very clean and staff excellent. We stayed in a lovely room but only one thing was a building site was right outside our window and there were working Saturday and Sunday morning at 7.30am but not to much of a problem as we were up earlier to go out and see the amazing Budapest 😀
Stayed 2 nights in Dec 2023

8/10 Good

Christa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was a good size and very clean. Bed was comfortable and bathroom was a good size and very clean. Great location- very central to major tourist destinations. Close to trains and bus stops. Lots of restaurants around. Nice breakfast options. Would stay there again. Only con was that the coffee was not replaced in the room.
Stayed 2 nights in Nov 2023

10/10 Excellent

Louise

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely clean hotel nice and central. Only negative side was that our room overlooked the building site with work taking place very early in the mornings. However, with the window shut it was soon rectified.
Stayed 2 nights in Nov 2023

6/10 Okay

Ivan

Liked: Cleanliness, staff & service
My view was on the building under construction. It was noisy from the morning
Stayed 2 nights in Nov 2023
Response from Róbert Kovács on Dec 1, 2023
Dear Valued Guest,Thank you for taking the time to share your feedback with us regarding your recent stay at our hotel.I sincerely apologize for the inconveniences caused by the extensive building work taking place next to the hotel. Although these construction works are beyond our control, we are keeping contact with the responsible people and representing the interest of our guests and the hotel. We understand the importance of a comfortable and peaceful stay, and we deeply regret that we fell short of your expectations in this regard.At the same time, I would like to kindly ask you to share your concerns with us during your stay at the hotel. Your feedback is crucial in helping us find suitable solutions and ensuring your wonderful experience with us.Thank you once again for taking the time to share your thoughts. We hope you had a pleasant time exploring the area, and we apologize for any disappointments during your stay. We truly value your patronage and hope to welcome you back to our hotel in the future.Kind regards,Róbert KovácsGeneral Manager

4/10 Poor

sasho

Traveled with family
Disliked: Amenities, property conditions & facilities
Terriblle bathroom you cand even enter yjr shower. Very small rooms. Very disapointed with the hotel and I am a patinum member on many apps. First time in my life I complained and it is Bad
Stayed 2 nights in Nov 2023
Response from Róbert Kovács on Dec 1, 2023
Dear Valued Guest,Firstly, I would like to extend our sincere gratitude for taking the time to share your feedback on your recent stay with us.However, I am genuinely sorry to learn that some aspects of our services did not meet your expectations. Your response is invaluable to us, and please rest assured that we take your comments seriously.We sincerely apologize for any inconvenience caused by the size of the bathroom. Our commitment to guest satisfaction is paramount, and we understand that the room experience is a crucial part of your stay. While our rooms are designed with comfort and convenience in mind, we acknowledge that preferences can vary, and we regret if we fell short in meeting your specific needs on this occasion.Should your travels bring you back to this area, we can only hope that you would consider giving us another chance to welcome you back and to gain back your trust in our hotel and services.Kind regards,Róbert KovácsGeneral Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023

10/10 Excellent

Janouk

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
-
Stayed 3 nights in Nov 2023

10/10 Excellent

Richard

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Central Budapest mini break in a lovely hotel
A long weekend mini break. Hotel is very central to be able to explore everything on foot. The rooms are comfortable with a smart modern decor. Lovely buffet breakfast. Nice amenities in the hotel. Good Wi-Fi. Nice Italian restaurant. The staff were lovely and so very welcoming. The room rates were very reasonable. All in all this is a lovely hotel and we enjoyed our stay very much.
Stayed 3 nights in Nov 2023

8/10 Good

Janet

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely spacious room although shower room a little compact. Great breakfast offered. Very clean hotel. Window didn't close properly so a little noisy at night but didn't bother us too much on the 10th floor. Building works happening next door but again that didn't bother us as we were out all day. Location is perfect for everything. Would recommend.
Stayed 4 nights in Oct 2023

10/10 Excellent

Matt

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, good food and drinks. Short walk to the Danube and right in the heart of the city center.
Stayed 1 night in Oct 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Alex

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic location. Great accommodation and polite service.
Stayed 3 nights in Oct 2023

6/10 Okay

Luis Manuel

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Good but first and only
The AC didn’t work not only in my room in the entire building Because the systems with to outside temp don’t start or something like this So the send me a fan to my room It’s a very hi price for a night to have tropical wheater in your room
Stayed 3 nights in Sep 2023
Response from Róbert Kovács on Oct 6, 2023
Dear Valued Guest,First of all, I would like to thank you for choosing us as your accommodation during your stay in Budapest.However, I was distressed to read about the inconveniences you have faced during your stay concerning the operation of our air-conditioning system.We understand that different guests have different preferences when they come to the hotel. Please accept my sincerest apologies if you feel the temperature of your room did not meet your specific needs. As we strive every day to go the extra mile for our guests, we appreciate your remark and we will certainly consider this for future improvements.Should your travels bring you back to this area, we can only hope that you would consider giving us another chance to welcome you back and to gain back your trust in our hotel and services.Kind regards,Róbert KovácsGeneral Manager

8/10 Good

James

Stayed 3 nights in Sep 2023

6/10 Okay

Mohamed

Traveled with partner
The restaurant was very poorly setup and managed. The cooked breakfast options were disgusting. The croissant was anything but. Flies noticed. No toaster. Tea and coffee tepid (not even warm). Attempting to contact the front desk from the room was impossible. However, the staff were nice and cooperative during our face to face encounters.
Stayed 5 nights in Sep 2023
Response from Róbert Kovács on Oct 2, 2023
Dear Valued Guest,First of all, I would like to thank you for choosing our hotel for your stay in Budapest.However, I am sorry to read that your experience with our breakfast offer fell short of your expectations.As guest satisfaction is one of our top priorities, we continuously strive to enhance our guests' experience and always work towards improving the variety and quality of our offerings.We value your response and will reassess our offerings to provide a more diverse and satisfying selection in the future. Your comments concerning the breakfast items and their presentation have been noted, and we will work on enhancing the quality and variety of our breakfast options. We understand your preference for a more varied meal selection, rest assured, we will take your remark to heart and strive to offer an improved dining experience for all our guests.We are pleased to hear that you found our staff to be nice and cooperative during your face-to-face encounters. However, we regret any inconvenience you experienced while trying to contact the front desk from your room. We will investigate this matter to ensure it does not recur in the future.Thank you for bringing these matters to our attention. We value your feedback and hope to have the opportunity to welcome you back for an improved stay.Warm regards,Róbert KovácsGeneral Manager

10/10 Excellent

Sahar

Liked: Cleanliness, staff & service, property conditions & facilities
tous etait parfait
Stayed 4 nights in Sep 2023

8/10 Good

Mihal

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
The rooms are nice but to small
Stayed 1 night in Sep 2023

8/10 Good

Haya

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
A very very plesent place to stay.
Stayed 3 nights in Sep 2023

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thoroughly enjoyed my stay at the Mercure. Was in Budapest for the World Athletics Championships 2023 and the city was a revelation. One of Europe’s unexpected gems. Great location for the hotel, friendly staff and a great breakfast available every day in a spacious dining area. Would unreservedly recommend this hotel.
Stayed 10 nights in Aug 2023

8/10 Good

Kathleen

Stayed 1 night in Aug 2023

10/10 Excellent

Lior

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
there is a construction area next to the hotel. The view isnt nice and you can hear some noise.
Stayed 4 nights in Aug 2023