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Reviews of Opera Garden Hotel & Apartments

4 out of 5
Opera Garden Hotel & Apartments
Hajos utca 24, Budapest

Reviews

9.4

Exceptional

Rating 10 - Excellent. 647 out of 947 reviews" "
Rating 8 - Good. 266 out of 947 reviews" "
Rating 6 - Okay. 26 out of 947 reviews" "
Rating 4 - Poor. 4 out of 947 reviews" "
Rating 2 - Terrible. 4 out of 947 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Mradula Dhirenkumar

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The studio concept and easily accessible
Stayed 3 nights in Apr 2024

10/10 Excellent

Brian

Stayed 1 night in Mar 2024

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel. Stayed for three nights in one of the apartments by myself and felt very safe as a single woman travelling by myself. Staff are friendly and accommodating, helping with queries and recommendations. I didn’t have breakfast so can’t comment on the quality of the food. I would stay definitely again.
Stayed 3 nights in Jan 2024

10/10 Excellent

Nikola

Stayed 3 nights in Dec 2023

8/10 Good

Yun Chuan

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were the shining stars of Opera Garden. They were more than excellent. Friendly, always with a smile. Breakfast staff were patient and kind even when stressed. Location was good. Quiet enough but still central. Rooms were big and great for families. They had great little touches: providing cots and even pushchairs for our little one, free tea/mulled wine and biscuits/nibbles for guests. These really do count and make you feel cared for. The cons are the bed mattresses aren't great, the pillows sunk in when laid on too, not the best for anyone with back or neck concerns. Also, breakfast area is too small for peak times, need some planning or nudges so that people spread out more. The breakfast has a selection, but food quality wasn't great either. Overall would recommend as it's still a great place.
Stayed 4 nights in Dec 2023

10/10 Excellent

G

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Oct 2023

10/10 Excellent

Nataliia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Mary

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great apartment , friendly staff
Stayed 3 nights in Dec 2023

2/10 Terrible

Dean

Stayed 3 nights in Nov 2023

8/10 Good

Maryjoe

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel location is great, restaurants and shopping areas are just near to the hotel.
Stayed 4 nights in Nov 2023

8/10 Good

Thomas

Stayed 4 nights in Nov 2023

10/10 Excellent

Yurislaidis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to find. Receptionist were great. Complimentary drinks and cookies were a nice touch. Room was big and bed comfortable.
Stayed 2 nights in Oct 2023

10/10 Excellent

Matthew

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Opera Garden Hotel and Apartments were in a perfect location to all the main sites. The apartment was perfect, staff were lovely and very helpful. Would highly recommend staying here!
Stayed 3 nights in Oct 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely location. Nice street, nearby restaurants. The room is facing the the street but very quiet. The check in, check out was easy, quick.
Stayed 1 night in Sep 2023

10/10 Excellent

Ricardo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 3 nights in Sep 2023

10/10 Excellent

David, Southport

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent clean and modern property. Staff is very friendly and helpful. Even though I only stayed for a day, the rooms are setup for long term stays with a cooking area , fridge plates cutlery etc. Making this an ideal place for longer term stays. Large adjacent rooms are available and there is a queit roof top area to unwind after a long day...there is a moveable cover for it so I would assume it is available for the winter as well. I have stayed in many hotels and this is definitely one of the top for the price point.
Stayed 1 night in Sep 2023

10/10 Excellent

Jair

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was very friendly. I stayed there twice and it was always a great experience. Location was fabulous and the rooms (both of the times) were gorgeous. One of the times I booked the one with a terrace overlooking the Opera house (2 terraces actually for the one room) amazing!!
Stayed 9 nights in Jul 2023

8/10 Good

ASHOK K

Traveled with family
Liked: Amenities
Good
Stayed 3 nights in Sep 2023

8/10 Good

Elena

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice hotel, convenient location and great staff. Loved the extras, such as complimentary snacks but the food quality (snack and breakfast) was a bit low. Odd plan of floor space in our room. The shower was so small I sure not everyone can fit inside, yet there was extra large hallway.
Stayed 6 nights in Aug 2023

8/10 Good

Tom

Stayed 1 night in Aug 2023

10/10 Excellent

Lior

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent!
Great hotel! Great location, family friendly, kind people and service. It was a great choice
Stayed 4 nights in Jul 2023

10/10 Excellent

Lior

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Great location, great rooms, breakfast was good. Love it
Stayed 4 nights in Jul 2023

10/10 Excellent

Arvind

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is ideally located. Close to everything: food, sites, city centre, etc. The breakfast was excellent and the staff were marvellous. As VIP members, they upgraded our room and provided a bottle of champagne and wine. Really love d our stay.
Stayed 2 nights in Jul 2023

10/10 Excellent

Andrea

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Alison, CARROLLTON

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Gym is sort of barely there but theres gym across the street. Lovely breakfast and great rooms.
Stayed 6 nights in May 2023

10/10 Excellent

Weirui

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice Service!
Stayed 1 night in May 2023

10/10 Excellent

Giovanni

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2023

10/10 Excellent

Paul

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service - thank you
Stayed 4 nights in Feb 2023

10/10 Excellent

Felipe

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent

10/10 Excellent

Wayman

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wish I had photos of this amazing place !!
The staff and service are 6 star! Breakfast was amazing and by far our favorite since we have been traveling for 30days. Great location to everything. Once again the people working were so helpful and friendly.
Stayed 3 nights in Jan 2023

4/10 Poor

Coralie

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Probably a nice enough hotel but we had a dreadful room. Absolutely would not stay again, nor recommend. Pros: hotel is in a good location, walkable from station, relatively quiet street but near tourist attractions. Staff have excellent English and were mostly very helpful. Cons: we stayed in room one. It was a split level room (not obvious when booking) which was not ideal for our circumstances. It also faced into an internal courtyard, and was right opposite the lift. This meant we faced people being right outside our window (in some cases smoking) forcing us to have the curtains closed, leaving it dark and claustrophobic. We faced a lot of noise (luckily it was winter so courtyard was not heavily used) but we were woken early from people walking right past. Also the lift was used routinely by staff with heavy trolleys, resulting in lots of noise. We spoke to one staff member who was apologetic but said there were no spare rooms. Upon check out the (very helpful, and genuinely quite nice) staff member was very apologetic, and interestingly told us that the room was an upgrade - so I'm not sure quite how these two accounts tally up. We also experienced issues with the WiFi (with only worked sporadically) and noted that the running machine was not working at the time we tried it - although we were assured this was later fixed. Can't fault the staff, but I do not think the room is fit for purpose, it feels like they've tried to squeeze it in for the sake of it.
Stayed 2 nights in Nov 2022

10/10 Excellent

ELIZAVETA

Traveled with partner
Liked: Cleanliness, property conditions & facilities
What an awesome stay. The hotel was really clean and was equipped with everything you need. Super comfortable. The staff are so friendly and helpful, it made our stay that much more delightful! Daily complementary fresh lemonade and sangrias were a bonus :)
Stayed 4 nights in Aug 2022

10/10 Excellent

Brisia

Stayed 3 nights in Aug 2022

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved the Opera Garden Hotel & Apartments
Really enjoyed my stay at this hotel, and 100% recommend. Pros: Location is perfect; very central and safe with good restaurants nearby. Incredibly nice and helpful front desk staff. Breakfast and cleaning teams very friendly too. Lovely touches like the free lemonade, apples, coffee and sangria. I stayed in a 28sqm room. It was spacious and very comfortable. I didn't really use the kitchen/dining area but it was nice to have the extra space. Very firm mattress was perfect for me. Minor cons: No oil or cleaning products in the kitchen. No body lotion in the bathroom. No proper shelf in shower cubicle to put items on (there is a mini shelf), so if you are using more than shower gel /shampoo you have to be a bit of a contortionist while retrieving items from the shower base. Breakfast was ok. As others have said, having the same items every morning gets a bit boring during a longer stay. Toast bread was tasteless, stale white squares, although other bread items are available. There were delicious mini pain au chocolats one morning, cinnamon pastries on several occasions and stale-ish mini croissants every day. Would have liked to have fruit salad (there was some on my first morning, so maybe it's only served at weekends), and fruit items like bananas, strawberries etc. No idea why Hotels.com now describe my booking as with "free breakfast" as I paid extra to include breakfast.
Stayed 6 nights in Jun 2022

10/10 Excellent

YEHUDA

Stayed 4 nights in Jun 2022

10/10 Excellent

Edin

Stayed 1 night in May 2022

10/10 Excellent

Anikó

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2022

10/10 Excellent

JUSTIN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best value during our 3 weeks in Hungary. There was no complaints. Will be our go to in the future
Stayed 2 nights in May 2022

8/10 Good

Luigi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Is a nice small hotel, very clean and the rooms are very confortable. They don’t pay attention if you are VIP or not, when I was checking in I showed the receptionist that I was VIP. when I enter the room there was no bottle of wine. I had to request for it.
Stayed 1 night in Apr 2022

10/10 Excellent

Mahmoud

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Very friendly reception staff. Safe. Convenient. Walkable. Great coffee shop nearby. Great 24x7 money exchange less than 3 min walk. Very nice and big local shopping mall nearby. Good price. Overall: I recommend.
Stayed 1 night in Mar 2022

10/10 Excellent

Rene

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was very good, walkable distance to many spots and the staff was friendly and helpful. I´d definitely recommend it!
Stayed 3 nights in Sep 2019

10/10 Excellent

Carlos

Stayed 1 night in Jan 2022

10/10 Excellent

Deepa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location location location!!!
This hotel is amazing. We got to stay in the apartment. One room downstairs and the orher upstairs. Location is the best!! Within few steps, you are in the middle of all action : St Stephen's Basilica 6 minute walk, Andrassy Street 2 minutes walk, Jewish Quarter 15 to 20 minutes walk, Chain Bridge and Danube River about 20 minute walk, Vaci Street and Vorosmarty square aboutv15 minute walk. Train station 8 minute walk. Many restaurants near by. The staff at the reception are extremely helpful, in particular Stella and Ezster. These 2 ladies are amazing at giving suggestions, tips, making bookings for various attractions for you. They went out of the way to make calls for us and even booked a few taxi rides. Breakfast is very good, except I wish they had a change in variety every few days. It just gets monotonous after a while. But if your stay is just 3 days or so, you wont be bored of eating the same things. Free tea, mulled wine and cookies after 5 PM everyday near the elevator!
Poppy seed bread
Croissants
Poached egg, scrambled egg and bacon
Cereals and muesli
Stayed 6 nights in Dec 2021
Response from Júlia Krámli on Jan 25, 2022
Dear Guest, First and foremost I would like to thank you very much for your kind review you recently posted about your stay with us during your vacation in Budapest. Reading your distinguished rating and remarks filled me with joy and honor, I cannot thank you enough. I was glad to read that you highlighted our central location close to the main sights and the lively neighbourhood. I was proud to read that you pointed out the hospitality and attentive service of our staff. I will personally forward your compliment to Eszter and Stella; I am sure that he will continue to provide the highest level of customer service with even more passion. Thank you for highlighting our heartily selected breakfast, as well. I am sorry if you found it a bit monotonous, we take your comment into consideration and improve it. I especially thank you for emphasizing our attention to detail by mentioning the freebies, like the hot mulled wine and biscuits, we provide. Your commending words are much appreciated. We look forward to welcome you back in the not too distant future.

10/10 Excellent

Elena

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Secret Gem....
Excellent stay in a very central location. Steps from St Basilica and Christmas Markets. The breakfast was lovely and the staff very kind! We had an appartment and it was spacious. The kids loved the comfort and facilities (smart tv) and I, the Nespresso Machine 😁 Mulled wine and cookies available next to the reception was an extra bonus! Thank you Opera Garden Hotel and Appartments! Will definitely be back....
Stayed 3 nights in Dec 2021
Response from Júlia Krámli on Jan 11, 2022
Dear Elena, First of all, I would like to thank you for choosing Opera Garden Hotel & Apartments for your recent stay in Budapest. I felt so happy that we have successfully managed to provide a great service, and hopefully make your stay an excellent one. It was nice to see that you highlighted our central location and the caring attitude of our experienced colleagues. I was thrilled to read that you were satisfied with the set up and the size of your room. I especially thank you for emphasizing our attention to detail by mentioning the freebies, like the hot mulled wine, we provide. Your commending words are much appreciated. We look forward to welcome you back in the not too distant future.

10/10 Excellent

Laura

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Great location; walking distance to major attractions and close to the metro. The staff was very friendly and helpful. The breakfast was very good, and the rooms were clean and roomy. The parking garage was within a very close walking distance, and the staff coordinated our parking pass before our arrival.
Stayed 6 nights in Dec 2021
Response from Júlia Krámli on Jan 11, 2022
Dear Guest, Frist of all, I would like to thank you for choosing Opera Garden Hotel & Apartments. I was glad to read that you liked our central location close to the main attractions. I was happy to read that you were satisfied with the cleanliness of your room in the first place along with our heartily selected breakfast. I am happy you could use our third party parking facility. You made me feel truly touched by emphasizing the warm hospitality of our staff and how friendly and service orientated they are. I will personally make sure to thank all of my team on your behalf for taking such good care of you. We all truly hope that we would have the chance to welcome you back in the near future!

8/10 Good

Stuart

Business traveler
Liked: Property conditions & facilities, room comfort
Good hotel, central Budapest
Decent hotel in central location. Delicious complimentary mulled wine. Very unfriendly young guy on check out, but otherwise a good stay.
Stayed 1 night in Nov 2021
Response from Júlia Krámli on Nov 21, 2021
First of all thank you for choosing Opera Garden Hotel & Apartments for your visit to Budapest and also for taking your valuable time to share your thoughts about your recent stay. I was thrilled to read that you liked our comlimentary mulled wine by the elvator. On the other hand, I was very sorry and surprised to read that you found the reception at the check out rude. Let me assure you that we do not let our staff to be rude with guests and it is totally against our philosophy. I can assure you that I will personally make sure to avoid any impolite behaviour in the future and to guarantee the best guest experience.Your valuable comment is much appreciated. We are looking forward to welcoming you again in the future!

10/10 Excellent

Robert

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had an amazing stay here! Great location near plenty of resturants. Easy checkin with friendly staff. Loved the mulled wine they offered guests. Would highly recommend!
Stayed 2 nights in Nov 2021
Response from Júlia Krámli on Nov 21, 2021
Let me start by saying how much we all appreciate your excellent rating about your stay in Opera Garden Hotel & Apartments! I am very happy that we successfully managed to meet your expectations and hopefully we made your stay a memorable one. It made me glad that you mentioned our caring and friendly attitude of our staff along with our central location. It was nice to see that you also mentioned the complimentary little touches like the homemade tea and mulled wine. I would like to thank you for your recommendation and we hope to welcome you back in the not too distant future.

8/10 Good

Pamela, Tujunga

Liked: Cleanliness, staff & service, property conditions & facilities
They helped me from the minute I stepped into the hotel to the minute I left. Staff was friendly and helpful. Great location and good breakfast.
Stayed 3 nights in Oct 2021
Response from Júlia Krámli on Nov 21, 2021
First of all, let me thank you very much for choosing to stay with us and sharing your excellent feedback. I feel so pleased that we have reached the highest level of your satisfaction, and hopefully we managed to make your stay a pleasant one. Thank you for mentioning our prmium location close to the main attractions and our heartily selected buffet breakfast. It made me really proud to read that you felt valued and also noted the hard and efficient work of our staff. I am very glad that we could be at your assistance during your stay. Your commending words are much appreciated, thank you very much again. If you would ever plan to visit Budapest again, I hope we would have the chance to welcome you back.

10/10 Excellent

Gena

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2021
Response from Júlia Krámli on Nov 21, 2021
Dear Gena, Let me start by saying how much we all appreciate your high rating about your stay in Opera Garden Hotel & Apartments! It filled me with so much joy that we could manage to provide a great service, and make your stay a pleasant one. As we are very keen on our guests’ satisfaction, your opinion means a lot for us. I cannot thank you enough for taking your valuable time to share your kind comment. If you ever planned to visit Budapest again, we would be honored to have you as our guest again!

10/10 Excellent

Edward C

Stayed 2 nights in Oct 2021