“Soak & Steam!”

Upon check in we noticed I had only booked for one night instead of two online. The room was already booked for the next night so the front desk "GRACIOUSLY" upgraded us to a beautiful cabin! Pristine waters and nature abound here. Take in the new steam room and private guest pools across the river before eating a great bowl of french onion soup in the lodge restaurant.

“Good for the money”

Hotel was old but had gone through some renovations. Our room was spacious and everything was new. The "lodge" was very close to the hot springs pool and creek. Very central to the Arkansas River and St. Elmo ghost town.

“Great food!”

This was the second time we stayed at the hotel, really enjoyed the pool, food and hiking in surrounding area.

“Memorial Day Getaway”

We stayed two nights in the motel-like lodging near the upper pools. The rooms were spartan, but clean. I was surprised that there was no air conditioning, just a noisy box fan, but it does cool down after sundown.The resort staff was helpful and courteous. The restaurant dining was a little on the pricey side, but it was excellant. The country store was perfect for those odds and ends that you always forget to pack on a trip. The upper pools were cooler that the lower pools. The lower pools were nice and warm with three 12' diameter pools of varying temperatures. Towels were generously supplied. Lodge staff gave us directions to hiking trails nearby. We also saw many bicycles for two that can be rented closeby, Horseback riding and white water rafting was also closeby. My wife and I would like to go back with our kids and their friends and rent a cabin. It is a well maintained resort in a beautiful location just under 3 hours from Denver.

“Great Natural Beauty”

The room we stayed in was newly decorated and very nicely done. The only problem was that there was no air conditioning hooked up. They brought us a fan and took $30 off the room. The staff was fairly pleasant but we did have to push a little to get a fan and to get a decreased rate. The facility itself is awesome. Nestled in the mountains-awe inspiring. Unlike some Hotsprings you can actually go into the river that has warm water in spots from the springs. The contrast of the cold river water and the hot springs is amazing.

“A natural gem. Staff was awful.”

The staff seemed overwhelmed and confused. We ended up waiting more than an hour to check in (the receptionist couldn't tell us whether our room was ready or not) even though we showed up 2 hours after the official Check In time. Once they finally figured it out, I was disappointed because the room we received did not match the online description of the room we'd expected. While the room was functional, it was not as comfortable as we had hoped. The staff never fixed the broken light bulb in our room even though they we asked twice to do so. We came to celebrate Thanksgiving weekend and our dinner service was also a disappointment. While the food was very good, the service was poor. Once again, we had the same receptionist greet us with the news that our reservation was not ready and we were to wait (about half an hour this time) while watching several other families inexplicably being sat before us. No one could explain to us what was going on. Then, the waitstaff failed to bring us drinks and charged us twice for items we purchased separately at the bar because we couldn't wait an unreasonable amount of time for coffee and water. The food was very good, the restaurant and the new dining facility are both beautiful, the hot springs themselves are wondrous, but I can honestly say that the above mishaps did detract from my enjoyment of the holiday weekend.

“Hot mineral soak in a river!”

My husband and I stayed in the main lodge on a January weekend. The room was spotless, the bathroom was new, 2 queen beds with nice duvets. The staff was friendly and accommodating. The restaurant is a bit slow, but we weren't in a hurry so no big deal. The hot springs are lovely. You can stay overnight or purchase a day pass. There is enough room to accommodate everyone since there are 3 big pools (one restricted to age 16+), 3 outdoor hot tub style pools (all restricted to age 16+), and about 30 spots along the river (all ages). They pipe hot water into the river, so you can literally enjoy a hot mineral soak as you sit in the river. That is the best part about this hotel. We soaked in the river at night as the snow fell on us, the water is hot and we were not cold at all! I'll never forget it. It is a great place for couples, because those who prefer quiet can go to the area restricted to 16+ which has its own pool and a gorgeous new bath house /spa with a smoothie bar. This is also a great hotel for families. Kids loved scrambling along the river and playing with rocks in the warm water and there is a slide pool in the summer. The cabins were new and beautiful from the outside. Be aware, some rooms are too far from the pools to walk in cold weather and would require a drive. I would love to come back with my kids, but honestly, my husband and I may save this as our special getaway spot!

“Overwhelmed”

My partner and I found this accommodation very acceptable for the tariff charged. the staff were most helpful and the amenities were very good. Accept where you are and the tariff charged and you will be glad you made the effort to go and enjoy the amenities this place has to offer. Complain and you are a whinger.

“Will be a quality destination in a few years - currently a work in progress...”

There aren't many places to stay in this area and this is probably one of the nicest. In general I would say it is overpriced for what you get. It is an old resort currently being updated and it shows. What has been updated is nice. The rest is really run down. The pool house is in major need of repair. The restaurant was ridiculous. Overpriced, not excellently prepared food. The wait staff acted like they worked at Denny's...not what is trying to be an overpriced, upscale restaurant. Very unprofessional. No lower priced food options on site. Limited hours on the pools was a problem if you like to swim early or late. The steam room was fantastic. The pools were OK, several areas closed including the natural pools in the river (this is mother nature's fault, not the resort's, but be aware it happens often). The rooms (we were in the motel style rooms up on a cliff) were pretty mediocre for the price. Clean and adequate, but nothing exciting. Long walk to the resaurant/pool area from our room. If you want more than a Super 8 I think this is one of the only options in the area....just be prepared to pay for a little more than you get.

“Low rent district”

Folks this place is so over blown it is a joke.The nearest food was ten miles away and the restaurant was closed when we were there. Also the resort (ha ha) is sorta in the foot hills and everything is either way downhill or way up hill. Walk to the pool it reminds me of a city pool atmospere, and on top of that the bus loads of rafters pull in and act like it is recess for a hour and then they leave. Could be a sorta neat place, but folks they missed it entirely matter of fact they don't even it the target .