Emperador Hotel Buenos Aires

I had a very bad experience at this hotel. To begin I paíd for a room with two queen beds, and they gave me one with two double beds, wich are significantly smaller. No one cares, the cleaning of the rooms is very bad, no valet parking, no help with the luggage, really is a 5 star hotel, with a 2 star service. I will never stay veré again, don't let the building fool you.

Hotel staff went out of their way to help.Ie storing and delivering luggage to room.Always polite. Desk staff friendly, always ready to answer questions and always a help.

Just don't go, you will be disappointed.

Reasonable walking distance to Recoleta, Puerto Madero, Plaza de Mayo sights. Staff was very helpful with answering a variety of questions and assisting with obtaining information. Buffet breakfast was very expensive.

This hotel is a reasonable walk to the Recoleta area, the Puerto Madero area, and the Plaza de Mayo. The staff was very helpful and spoke wonderful English. The breakfast buffet is very expensive, but the food in the lounge area was delicious and more reasonably priced.

Great location. No coffe machine in the room. No iron either . Room service took 45 minutes to bring just a coffee.

Well situated, this hotel rates as somewhere between "grand" and " a bit old-fashioned". Strangely, its restaurant does not serve dinners. (We avoided the breakfasts which we heard were overpriced. There are good cafes/neighbourhood restaurants nearby, 1 long block to the left, Liber Cafe, and several up the street just to the right of the hotel.) The interior garden is a treat. The staff were particularly pleasant, if not very well equipped to arrange tours/provide detailed tourist advice.

Very good hotel. Not good food at room service. Location is very good. I would go back again.

The hotel itself was comfortable and clean. However, it was the staff that made the difference in my stay. They were extremely helpful, couteous, and knowledgeable. They helped book my city tour, called taxis for me, booked my tango show, etc. When I couldn't log on to the internet to write emails (the instructions were in Spanish), they sent someone up to the business center to help me....all done with a smile. The location was good - although it was more on the fringe of the Recoleta area - but still within walking distance to shops, attractions, etc. If there was one negative it was that I was not informed that the coffee in the room was considered a "mini bar" item and therefore was charged for the coffee. Coming from the states, coffee in the room is free. There was a sign by the water that there was a charge; therefore, there should be a sign which states you are charged for coffee in the room. Not a big issue - it would have just been nice to have known that. Again, my stay was excellent thanks to the hotel staff.

The hotel is definitely understaffed. The existing staff cannot satisfy the guests in timely manner and that’s why you have to wait up to s5’ to half an hour for basic inquiries or to someone to take your order at the restaurant. I don’t think this hotel qualifies for a 4 star anymore. The amenities in the bathrooms are not in accordance with the alleged category. It is definitely overpriced for what it really is.