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Reviews of Gran Hotel Buenos Aires

3 out of 5
Gran Hotel Buenos Aires
Marcelo T. De Alvear 767, Buenos Aires, Capital Federal

Reviews

7.4

Good

Rating 10 - Excellent. 98 out of 456 reviews" "
Rating 8 - Good. 189 out of 456 reviews" "
Rating 6 - Okay. 106 out of 456 reviews" "
Rating 4 - Poor. 40 out of 456 reviews" "
Rating 2 - Terrible. 23 out of 456 reviews" "

8.0/10

Cleanliness

7.8/10

Staff & service

6.4/10

Amenities

6.8/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

6/10 Okay

Federico

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from GHBA on Apr 22, 2024
Estimado Federico Agradecemos su puntuación y opinion!

10/10 Excellent

Debra, Orlando

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a good place to stay for the night. Close to AEP. It is dated but clean. Staff was friendly enough.
Stayed 1 night in Mar 2024
Response from GHBA on Apr 9, 2024
Dear DebraThank you so much for you opinion and for your comments. Kind regards

6/10 Okay

Craig

Traveled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The air conditioner didn't work properly. No WiFi on the tenth floor.
Stayed 5 nights in Mar 2024
Response from GHBA on Mar 12, 2024
Estimado CraigWe apologize about services that didnt work properly and we ll strive to improve .

10/10 Excellent

Xinyi

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good service
Stayed 2 nights in Feb 2024
Response from GHBA on Mar 4, 2024
Dear XinyiWe appretiate your comment and we will invite you to visit us in your next trip to our city. Kind regards!

6/10 Okay

Yiping

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Front desk and all other staff were very nice. Let us early check in. Most hotel hardware looks too old.
Stayed 1 night in Feb 2024
Response from GHBA on Feb 26, 2024
Dear Yiping Thanks for your opinion and we will take your advice to offer a better services to our guests.

4/10 Poor

Benjamin

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Shower water in yellow color. No phone charge outlet near beds. Bathroom faucet upsolete. Many things need a renovation.
Stayed 1 night in Feb 2024
Response from GHBA on Feb 19, 2024
Good afternoon Benjamin, we express our most sincere apologies for the inconvenience that occurred during your stay in the assigned room and we are currently working on new renovations to improve the experience of our guests during their stay in our establishment. Kind regards

8/10 Good

Benjamin

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The hotel let us check in when we arrived earlier. Thank you very much for that.
Stayed 1 night in Feb 2024
Response from GHBA on Feb 5, 2024
Dear Benjamin Thanks for you opinion and comments , we really apretiated ! kind regards

8/10 Good

Carolina

Stayed 7 nights in Jan 2024
Response from GHBA on Jan 18, 2024
Buen dia Carolina Muchas gracias por su puntuacion y esperamos que su experiencia con nosotros haya resultado de su satisfaccion.

8/10 Good

Ulla

Stayed 2 nights in Jan 2024
Response from GHBA on Jan 17, 2024
Muchas gracias Ulla por su puntuacion !

10/10 Excellent

IRINA

Stayed 1 night in Jan 2024
Response from GHBA on Jan 15, 2024
Estimada Irina Muchas gracias por su puntuación y nos alegra que su experiencia haya sido de su total satisfaccion!

10/10 Excellent

José Carlos

Stayed 4 nights in Jan 2024
Response from GHBA on Jan 15, 2024
Muchas gracias Jose Carlos por su puntuacion !

10/10 Excellent

Verified traveler

Traveled with group
Stayed 1 night in Jan 2024
Response from GHBA on Jan 15, 2024
Muchas gracias por su puntuacion!

8/10 Good

elizabeth

Stayed 3 nights in Jan 2024
Response from GHBA on Jan 9, 2024
Muchas gracias Elizabeth por su puntuacion!

10/10 Excellent

Daniela Marcela

Stayed 1 night in Jan 2024
Response from GHBA on Jan 9, 2024
Muchas gracias Daniela por su puntuacion y evaluacion!

10/10 Excellent

JOSE W S FREIRE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente localização. O atendimento foi muito bom. Nos auxiliaram muito bem em tudo. O hotel é bom mas os quartos são espectaculares. Instalações novas, bem moderno e muito amplo. Cama super confortável.
Stayed 2 nights in Dec 2023
Response from GHBA on Dec 26, 2023
Prezado Jose Muito obrigado pelo seu apreço e pelo seu comentário. Estamos felizes que sua estadia con nós tenha sido de sua total satisfação e esperamos vê-lo em sua próxima visita à nossa cidade.

8/10 Good

BAILLEUL

Stayed 2 nights in Dec 2023
Response from GHBA on Dec 26, 2023
Muchisimas gracias Bailleul por su puntuacion!

6/10 Okay

Shariff

Liked: Cleanliness, staff & service
All good, breakfast was great, nice location!
Stayed 1 night in Dec 2023
Response from GHBA on Dec 21, 2023
Dear ShariffThank you so much for you opinion and we really appretiate all your comments ! Kind regards

10/10 Excellent

Bertrand

Stayed 2 nights in Dec 2023
Response from GHBA on Dec 18, 2023
Estimado Bertrand, Muchas gracias por su calificación y deseamos que nos vuelva a visitar en su próxima visita a nuestra Ciudad. Saludos cordiales

8/10 Good

Balbir

Stayed 2 nights in Dec 2023
Response from GHBA on Dec 11, 2023
Estimado Balbir Muchas gracias por su opinion y puntuacion !

8/10 Good

Cleber

Stayed 3 nights in Dec 2023
Response from GHBA on Dec 6, 2023
Muchas gracias Cleber por su opinion!

8/10 Good

Bertrand

Stayed 3 nights in Nov 2023
Response from GHBA on Dec 6, 2023
Mucha gracias Bertrand por su opinion!

10/10 Excellent

Mirela

Stayed 5 nights in Nov 2023
Response from GHBA on Dec 6, 2023
Muchas gracias por su opinion Mirela!

10/10 Excellent

HELOISA DA C

Stayed 6 nights in Nov 2023
Response from GHBA on Nov 23, 2023
Muchas gracias Heloisa por su puntuación!

10/10 Excellent

Pierre

Stayed 4 nights in Nov 2023
Response from GHBA on Nov 21, 2023
Agradecemos su opion Pierre y que su experiencia en nuestro establecimiento haya sido de su total satisfaccion. Lo esperamos en una proxima visita a nuestra ciudad. Saludos cordiales !

8/10 Good

pamela

Traveled with family
Liked: Cleanliness, staff & service
Stayed 3 nights in Nov 2023
Response from GHBA on Nov 21, 2023
Estimada Pamela Agradecemos su puntuación y esperamos que nos visite una proxima vez!

6/10 Okay

juliette

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from GHBA on Nov 9, 2023
Muchas gracias Juliette por su opinion!

8/10 Good

Patricia Duffy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from GHBA on Oct 31, 2023
Muchas gracias Patricia por su opinion!

2/10 Terrible

Rogerio

Stayed 7 nights in Oct 2023
Response from GHBA on Oct 23, 2023
Estimado Rogerio Lamentamos que su experiencia no haya resultado del todo satisfactoria ya que nos esforzamos todos los dias por mejorar y sumar mas servicios y calidad en la atención hacia todos nuestros huespedes.

8/10 Good

Shyam

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location, lots of bars and restaurants. Great service.
Response from GHBA on Oct 11, 2023
Dear ShyamThanks for you comments and your opion! we ll hope your visit a next time !

8/10 Good

Romina

Stayed 1 night in Sep 2023
Response from GHBA on Sep 19, 2023
Muchas gracias Romina por su opinion!

10/10 Excellent

Hugo

Stayed 1 night in Sep 2023
Response from GHBA on Oct 3, 2023
Muchas gracias Hugo por su opinion!

4/10 Poor

Verified traveler

Traveled with family
Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Nothing grand about it.
The hotel is located very conveniently, that's about all the positive feedback I could provide. The rooms are dated, the pillows are horrible, there walls must be very thin because we could hear every single conversation in the neighbors room, the bathroom was very old and had a bunch of exposed cables. I've had better stays at a motel 6 for less money.
Stayed 2 nights in Jul 2023
Response from GHBA on Aug 3, 2023
Thanks for your comments and opinions, sinceraly we will take all your advices for get better in our general services .

8/10 Good

SERGIO ALBERTO

Stayed 1 night in Jul 2023
Response from GHBA on Aug 1, 2023
Muchas gracias Sergio por su opinion y calificacion!

10/10 Excellent

Eva

Liked: Cleanliness, staff & service, property conditions & facilities
Me gusta porque es un lugar cerca de todo tenes transporte hacia todos lados, desayuno incluido y podes caminar hacia puntos importantes. Mi segunda vez en el lugar. Gracias.
Stayed 3 nights in Jul 2023
Response from GHBA on Jul 24, 2023
Muchas gracias Eva por su opinion!

8/10 Good

sara

Stayed 2 nights in Jul 2023
Response from GHBA on Jul 24, 2023
Muchas gracias !

10/10 Excellent

Rodrigo Ramón

Stayed 4 nights in Jul 2023
Response from GHBA on Jul 11, 2023
Muchas gracias Rodrigo por su opinion!!!

10/10 Excellent

Edwin

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the location, the free breakfast, near all the action. Will stay there again.
Stayed 5 nights in May 2023
Response from GHBA on May 29, 2023
Dear EdwinThanks for you opinion and well be gratful to welcomed in your next stay with us.

10/10 Excellent

Jessica

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have been to Argentina many times and this hotel was picked because of its location. Florida street was just the next street over, so we could easily walk there. Car parking in paid garages just up the street and to the left. Included breakfast was enjoyable with facturas ( sweets) , fruit, bread, ham, cheese, eggs, cereal and yogurt. Rooms were on the smaller size, but fit our needs. The only complaint I have is that the toilet was hard to flush. The handle has to be held down for some time and decently loud. Overall, I would definitely stay here again!!!
Stayed 9 nights in May 2023
Response from GHBA on May 22, 2023
Thanks Jessica ! and will be take your comment about toilet as an advide to get better this service.

8/10 Good

Andre Luiz

Stayed 5 nights in May 2023
Response from GHBA on May 19, 2023
Muchas gracias Andres por su opinion!

10/10 Excellent

Patricia

Stayed 4 nights in May 2023
Response from GHBA on May 16, 2023
Muchas gracias Patricia por su puntuacion!

8/10 Good

Carolina

Stayed 1 night in Apr 2023
Response from GHBA on May 2, 2023
Gracias !

8/10 Good

Mauro Regis de Sousa

Stayed 2 nights in Apr 2023
Response from GHBA on Apr 12, 2023
Muchas gracias Mauro por su opinion y esperamos volver a recibirlo en una proxima estancia en Buenos Aires

10/10 Excellent

hugo

Stayed 3 nights in Mar 2023
Response from GHBA on Mar 20, 2023
Agradecemos Hugo su opinion y esperamos haya tenido una agradable estancia y experiencia con nosotros. Saludos cordiales

2/10 Terrible

Peter

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Poor
Booked for 6 nights, left after 1, and that’s only because we arrived at midnight. I am sorry, this is the worst hotel I have stayed in, nothing worked, everything in the room was broken - the TV, the WiFi, the floor The staff were friendly enough, but I am sorry, just unfit
Stayed 6 nights in Mar 2023
Response from GHBA on Mar 20, 2023
Dear PeterThanks for your opinion that help us to see and try to get better our quality of instalations and services too.

2/10 Terrible

Vitzania

Stayed 2 nights in Mar 2023
Response from GHBA on Mar 16, 2023
gracias por su opinion

4/10 Poor

Bob

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Tons of garbage outside the front door
Stayed 2 nights in Feb 2023
Response from GHBA on Mar 3, 2023
Dear BobThe garbage infront of entrance was temporally cause renovation works. Actually the front door is complety clean

10/10 Excellent

Liliana

Stayed 2 nights in Feb 2023
Response from GHBA on Mar 2, 2023
Muchas gracias Liliana por su puntuacion!

10/10 Excellent

pio

Stayed 3 nights in Feb 2023
Response from GHBA on Feb 20, 2023
Muchas gracias por su opinion!

8/10 Good

Ariana

Stayed 1 night in Jan 2023
Response from GHBA on Feb 3, 2023
Muchas gracias Ariana por su opinion!

8/10 Good

Silvia

Stayed 2 nights in Jan 2023
Response from GHBA on Jan 19, 2023
Muchas gracias Silvia por su opinion!