Interior entrance

Reviews of Carsson Hotel Down Town Buenos Aires

3 out of 5
Carsson Hotel Down Town Buenos Aires
Viamonte 650, Buenos Aires, Capital Federal

Reviews

7.8

Good

Rating 10 - Excellent. 94 out of 336 reviews" "
Rating 8 - Good. 139 out of 336 reviews" "
Rating 6 - Okay. 65 out of 336 reviews" "
Rating 4 - Poor. 25 out of 336 reviews" "
Rating 2 - Terrible. 13 out of 336 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Louise

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reception staff took to heart my crisis of a broken cell phone and ensured I got excellent same day service from a reputable i phone guy 5 minutes away .. excellent location
Stayed 3 nights in Feb 2024
Response from Carsson Team on Mar 6, 2024
¡Gracias por compartir tu experiencia en el Hotel Carsson, Xavier! Es genial saber que tuviste una buena estadía y que pudiste disfrutar del gym functional room para hacer ejercicio. A veces lo simple y funcional es justo lo que necesitamos para descansar y recargar energías. ¡Esperamos verte de nuevo pronto en el hotel!

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location convenient to Florida Street and Corrientes. Nice hotel, clean rooms. The area is a bit untidy. Breakfast was minimal.
Stayed 2 nights in Feb 2024
Response from Carsson Team on Feb 20, 2024
Thank you for your review, Donald. We appreciate your feedback about the convenient location of Hotel Carsson near Florida Street and Corrientes. We will take note of your comments about the breakfast to improve our services.

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient to access Florida Street and Ave Corrientes. Walkable to the San Telmo district.
Stayed 2 nights in Feb 2024
Response from Carsson Team on Feb 20, 2024
Thank you for sharing your feedback, Donald! It's great to hear that you found the Hotel Carsson convenient for exploring Florida Street, Ave Corrientes, and San Telmo district. We strive to provide a welcoming environment for our guests. We hope to welcome you back soon!

8/10 Good

Sau

Liked: Cleanliness, staff & service
Stayed 3 nights in Jan 2024
Response from Carsson Team on Feb 2, 2024
Muchas gracias por elegirnos y por tomarte el tiempo para evaluar nuestro servicio, Sau.Hasta la próxima!

6/10 Okay

Jagraman

The accommodation was comfortable and rooms were clean. There wasn’t much choice for breakfast but was adequate.
Stayed 2 nights in Jan 2024
Response from Carsson Team on Feb 2, 2024
Thank you for your review, Jagraman. We appreciate your feedback about our comfortable accommodation and clean rooms. We apologize if the breakfast options were not as extensive as you expected, but we're glad it still met your needs. We hope you enjoyed your stay at Hotel Carsson.

10/10 Excellent

Michael

Stayed 1 night in Jan 2024
Response from Carsson Team on Feb 2, 2024
Michale, thank you so much for appreciating our services and facilities with the highest rating! We hope to see you again next time you are in Buenos Aires, kind regards

10/10 Excellent

Raul

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A clean, comfortable and well located hotel, steps away from Florida street. The front desk personnel are friendly, helpful and knowledgeable about the area. I definitely recommend it.
Stayed 2 nights in Dec 2023
Response from Carsson Team on Dec 27, 2023
Thank you, Raul, for your review of Hotel Carsson. We're glad to hear that you found our hotel clean, comfortable, and well located. Our front desk staff strives to be friendly and knowledgeable, so we're happy that you had a positive experience with them. We appreciate your recommendation and look forward to welcoming you back in the future.

2/10 Terrible

karina

Business traveler
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The mattress was sagging badly; they didn't want to change my room because it was a "full house." And the front desk person (night shift) was SO rude. I WILL NEVER EVER COME BACK TO THIS HOTEL.
Stayed 1 night in Dec 2023
Response from Carsson Team on Dec 27, 2023
Dear Karina,We are sorry to hear about your disappointing experience. We apologize for the inconveniences you mention. We value your feedback and will address these issues to ensure a better stay for future guests. Thank you for bringing this to our attention, and we hope you will consider giving us another chance in the future.Sincerely,Hotel Carsson Management

10/10 Excellent

Pam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff who were eager to help .Convenient location.
Stayed 1 night in Nov 2023
Response from Carsson Team on Dec 27, 2023
Thank you, Pam, for your review of Hotel Carsson. We appreciate your kind words about our staff's eagerness to help and our convenient location. We work hard to provide a friendly atmosphere for our guests. We hope to welcome you back soon!

8/10 Good

Adolfo

Liked: Cleanliness, staff & service, property conditions & facilities
buena ubicacion
Stayed 1 night in Nov 2023
Response from Carsson Team on Nov 29, 2023
Gracias por elegirnos, Adolfo! Hasta la próxima!

10/10 Excellent

Yvonne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very centrally located.
Stayed 2 nights in Nov 2023
Response from Carsson Team on Nov 29, 2023
Yvonne, thanks so much for your feedback, we hope to see you next time!

8/10 Good

David

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, clean room.
Stayed 14 nights in Nov 2023
Response from Alejandra on Nov 22, 2023
David, thank you so much for your input, see you next time!

10/10 Excellent

Saucha

Liked: Amenities
Friendly and helpful staff Good location close to Florida street Negative - limited water pressure in room No safe for personal property Bed very uncomfortable
Stayed 1 night in Oct 2023
Response from Alejandra on Oct 26, 2023
Thanks so much for choosing us, we hope you loved Buenos Aires!

2/10 Terrible

Olliver, Los Angeles

Stayed 1 night in Jul 2023

2/10 Terrible

Yakira

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
very very small rooms bathroom extremely small broken shower not save , pictures are not the same as reality.
Stayed 1 night in Jul 2023

10/10 Excellent

ricardo

Liked: Cleanliness, staff & service, property conditions & facilities
Good place
Stayed 4 nights in Jun 2023

8/10 Good

Ivica

Liked: Cleanliness, staff & service, property conditions & facilities
Great location!
Stayed 3 nights in May 2023

8/10 Good

Christopher

Traveled with family
Liked: Cleanliness, staff & service, amenities
Rooms are small, neat, with only window to internal shaft. Street outside is dark, dirty, but lobby very bright and attractive. Bathroom quite small with 2’ x 2’ shower. Room quite noisy to hallway and other rooms.
Stayed 1 night in May 2023

8/10 Good

JUANA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2023

10/10 Excellent

Diego

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente lugar
Stayed 6 nights in Feb 2023

10/10 Excellent

Rudolf, Madrid

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
simple clean and cheap

10/10 Excellent

Omar

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 3 nights in Sep 2022

10/10 Excellent

Miguel, Calgary

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place, close to puerto madero and Microcentro
Stayed 2 nights in Aug 2022

8/10 Good

cristian david, houston

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buena ubicación y servicio, las habitaciones son bastante chicas y no había caja de seguridad ,cafétera o agua de cortesías. Lo peor creo los baños están mal diseñado es imposible no llenar de agua todo el piso al tomar una ducha.
Stayed 1 night in Jul 2022

6/10 Okay

Verified traveler

It was wery late check in and there are good and quick
Stayed 1 night in Jan 2020
Response from Customer Services on Jan 14, 2020
Dear guest, We usually inform our check in and check out time in every booking confirmation, as it is well known, you can get an Early Check In in case our availability allow us. This early check in has an extra charge. Kind regards,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel close to the main shopping mall (great for good value meals in food court). Walking distance to bus terminal to and from airports. (Approximately 15min walk).
Stayed 4 nights in Jan 2019
Response from Leonardo on Jan 14, 2019
Thank you for taking the time and submit your review!!

8/10 Good

Verified traveler

Stayed 4 nights in Jan 2019
Response from Leonardo on Jan 14, 2019
Thanks!!!

8/10 Good

Jade

Liked: Cleanliness, staff & service
Close to shopping street. A bit of noise due to renovation carry on. Buffet Breakfast was continental. No hot food unless you request than they serve scrambled egg in a small cup.
Stayed 4 nights in Dec 2018
Response from Leonardo on Jan 9, 2019
Jade, thanks for taking the time and submit your review. Hope to welcome you back again soon. Regards!

8/10 Good

Jade

Liked: Cleanliness, staff & service, property conditions & facilities
close to shopping street. the property is still going thru reno.
Stayed 1 night in Dec 2018
Response from Leonardo on Dec 26, 2018
Jade thanks for taking the time and submit your review, we hope to welcomeyou back again soon. Regards!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Hotel under construction
The hotel is under renovations. The room I was placed in was outdated and rooms next to it were still under construction - constant workers and the constant smell of fresh paint. If you stay, request a room on the 5th floor or higher / away from the construction. The location is ideal and the staff is very friendly. If you want air conditioning, ask them to turn it on at check-in they have the master control!! But relatively clean and safe.
Stayed 1 night in Dec 2018
Response from Leonardo on Dec 21, 2018
Thanks for submit your review, as you said, we are in a middle of a renovations process. Hope to welcome you back soon and improve the experience. Regards!!

4/10 Poor

Verified traveler

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Just try a little bit to help the gust
1. I booked double bed room . It is in the first floor and I wanted to change to high floors which is more quiet. They gave me a 2 beds room in 5 floor. But when I got inside the room and found that the bed was too small for me . The first time for me to watched a so small bed. I wanted to change back to the double size room. The said only tomorrow morning as I checked in. But tomorrow morning they said there was no room and could help me to change later. But they never changed the room for me during the whole week when I staying there.2. I need to reactive the card almost everyday. 3.the elevator was in a bad situation and i was kept inside once as there some one is other floors tried to open the gate whe the elevator was coming. It means anyone could block others inside the elevator anytime. The service really made me down. I think they just try a little bit more, the traveler’s hard life could come more better.
Stayed 6 nights in Nov 2018
Response from Leonardo on Nov 15, 2018
Dear Guest, thank you for your feedback. Once the room was used we can't change it back to the old room, as we have to clean it before another guest can use it. The hotel is in the process of a renovation, we are changing the locks in the rooms so we can ensure the keycards function properly. The elevator actually locks itself if someone opens a door from another floor, as a security measure. We immediately took care of the situation and reinstated the elevators to function. We appreciate your comments and hope to receive you again for a new experience! Regards

4/10 Poor

julie, Oregon

Disliked: Cleanliness, property conditions & facilities, room comfort
difficult to get to; very old, dingy room in ill-repair and some staff very rude.
Stayed 1 night in Oct 2018
Response from Leonardo on Oct 24, 2018
Julie, thanks for taking the time to submit your review. We are sad to know that you have not felt comfortable during your stay. We are in the middle of a renovation process. We hope to welcome you back again soon and improve the experience. Regards!

10/10 Excellent

PAUL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I would stay again
I jus short. just one night since I had check in late and then go back to the airport. Friendly staff. Very good hotel. I would stay again.
Response from Leonardo on Apr 26, 2018
Paul, thanks for your review!!! Regards!

8/10 Good

ae

Liked: Cleanliness, staff & service
Its was goog when we changed rooms. Aircon not working
Stayed 3 nights in Mar 2018
Response from Leonardo on Mar 17, 2018
Thank you very much for sending us your review. We are happy to know that the change of room improved the experience. We take note of the mentioned points to improve and we are working on it.

8/10 Good

Brian, Calgary, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Conveniently located in central Buenos Aires
Central location was within walking distance of historic sites, restaurants and shopping. One of the front desk staff was particularly helpful to us, Denise. My wife and I were 3 days in Buenos Aires without our suitcases, the airline had mislaid them. We were desperate to get our bags back from the airline and Denise got on the phone with the airline and kept calling and calling to get our bags returned to us. We were successful in the end but without Denise's help it would have taken several days longer. We really appreciate Denise's help, she was fantastic!!
Stayed 3 nights in Feb 2018
Response from Leonardo on Feb 26, 2018
Dear Brian, thnaks for your review. Regards!

8/10 Good

Vladimir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Location! Close to shopping and Transport
I wasn’t expecting the Ritz, so everything was pretty good. Friendly staff and room was ok. You pay for what you get!
Response from Leonardo on Feb 26, 2018
Dear Vladimir, thanks for your review. Regards!

6/10 Okay

Kim, Chicago

Liked: Cleanliness, staff & service, room comfort
Reasonable, inexpensive city centre hotel
I stayed here for 2 nights in early December 2017. Reception staff spoke English and were always helpful when I asked questions. My first floor room was spacious with a decent bathroom. The décor may be somewhat dated, but the hotel and its location were fine for me. It was less than 10 minutes to Ave 9 de Julio with a choice of nearby Subte/metro stations. It was a 20 minute walk from Terminal Madero, where I arrived/left using the Tienda Leon airport bus service. I heard little traffic noise from my room. This wasn't a luxury hotel, but it was fine for a mid-priced, city centre hotel, and I would certainly stay here again.
Stayed 2 nights in Dec 2017
Response from Leonardo on Jan 4, 2018
Dear Kim, thanks for your review. Regards!

8/10 Good

Bret

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value
Much better hotel than the rate would suggest. Great location 1/2 block from Florida walking mall.
Stayed 4 nights in Nov 2017
Response from Hotel Carsson on Dec 12, 2017
Thanks!!

8/10 Good

RSF, Baja California, Mex

Liked: Cleanliness, staff & service
Just for the Night
No real amenities. Very small rooms. Friendly staff. Great location. Dated hotel. Tiny elevator.
Stayed 1 night in Aug 2017
Response from Leonardo on Sep 4, 2017
Thanks for your comments,

10/10 Excellent

jacque

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent for the price
The hotel was excellent - the staff very professional and extremely friendly
Stayed 3 nights in Jun 2017

6/10 Okay

Verified traveler

They tried to charge me twice for breakfast
They wouldn't let me leave because the transaction for me paying for breakfast hadn't been saved on the system. I had my reciept somewhere in my luggage but it took ages to find and they accused me of lying.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well located hotel with friendly staff
Very pleasant stay and would stay there again close to many amenities

6/10 Okay

Verified traveler

Liked: Cleanliness
Convenient Location, Wouldn't Stay Again
This hotel is located in a good part of Buenos Aires. There is a restaurant/bar downstairs. I was not a fan of the small rooms with bad wi-fi. The property itself seems old, needs upgrading. No breakfast offered. Service was okay.

4/10 Poor

Verified traveler

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort

2/10 Terrible

Cleide B

Disliked: Staff & service, property conditions & facilities, room comfort
Do not recomend hotel!
During this trip, my friends and I have stayed in Rio de Janeiro, Iguazu Falls and Curitiba. The hotels were wonderful in all places in Brazil. When I looked at the Carsson Hotel, I saw the beautiful hall and garden; so I assumed the rooms would be of the same beauty. I was so wrong, and embarrassed for putting my friends in rooms that belong on a 2 star category hotel. The only nice experience, besides being close to the la Florida Street, was a young bellman named Lucas; very polite and helpful. This hot

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Thomas, San Antonio

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel itself was beautiful but the rooms were tiny, with outdated furniture and decor. But, it was very clean and the staff was polite and accommodating.

4/10 Poor

Jessica, Caldicot, Wales.

Liked: Cleanliness
Disliked: Staff & service
No lobby bar? No good!
Firstly, I arrived at 11am and was told my room wouldn't be ready until 2 o'clock - being a 23 year old girl on her own and a bit nervous the staff weren't very helpful in where I could go to wait until my room was ready. Also, online and in the information book in the bedroom it says that the lobby bar is open from 11am-11pm. When I went down in the evening to get some food and drink I was told that the lobby bar is never open! Not good. The room was very small and basic and very loud throughout the night - lots of banging which meant you couldn't sleep very well. Breakfast isn't amazing either - nothing cooked. Just fruit, toast, croissants and some cheese and ham. The outside area is a tiny courtyard with a statue and some plants. Only good thing was there was WIFI access. The street the hotel is situated isn't the best (could make you feel a bit nervous) but, the location is great and there is a shopping mall about 3 minutes walk away. You can change money in the mall (If you want to change money in the mall they only take $50 and $100 dollar notes) or at the newspaper stands in the middle of the street or from a man which shouts 'cambia' - they do a better deal than the hotel. I won't stay here again.

8/10 Good

Roman, Ottawa, Canada

Liked: Cleanliness, staff & service
Budget hotel
It is a good hotel for low price, especially when on sale (discount). Location is convenient close to everything. Breakfast buffet is satisfying though without hot meal.