Ratings based on 47 Verified Reviews
They paid and stayed. We double-checked.
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.3 Hotel condition
They paid and stayed.
for Everyoneby J Tallfellow from Fenelon ON
Excellent location for walking to many venues.Posted Jan 30, 2014
Great hotel, excellent buffet breakfast and couldn't have picked a better location.
for Everyoneby Gud
Very good locationPosted Jan 12, 2014
Breakfast buffet was very basic. Italian restaurant is very good.
for Couplesby lecomotiv from Copenhagen
centrally located cute hotelPosted Jan 6, 2014
Pros: location, breakfast, taxi stop right across
It was very convenient for us to walk around the city or catch a taxi from the hotel. Breakfast was ok with good variety. Rooms nice and clean, AC working perfectly. Most of the staff was actually very helpful (even when they were lacking proper English proficiency), except for one young male receptionist who acted like we were putting a burden for him with every question we asked. There was one major miscommunication that almost ruined the experience for us. We were told that the room we booked was only for the handicapped. Next, we were offered an upgrade which we happily accepted. Unfortunately there was not a mention that it was for a fee. During check-out when we learned that we were going to be charged for it, I wanted to object, but it was 3 AM in the Christmas morning with the "burden" boy at the reception, so we informed that we were not informed properly, this is not OK at all and it is going to be mentioned in our review. Then we paid the fees and went out with a bad taste in mouth. In order to prevent a similar experience for future guests we can suggest to hotel management to add more clarity at the booking page about the "Accessible" room such as defining the room type in more detail, and charge for "upgrades" in advance to avoid last minute hassles.
Recommendedby marcel from montreal
great staff and hotelPosted Nov 4, 2013 on Hotels.com
staff is very caring and personable
for Everyoneby Mary Jane from Boston Ma USA
Near to everything--museums, etcPosted Oct 6, 2013
Pros: It was convenient to shopping and there is a nice restaurant in the hotel with excellent and reasonably priced food.
Cons: Cannot think of anything. Breakfast is included and very good.
Location: It is near museums, shopping, and an easy ride to the airports. We flew to Iquazu Falls and took a boat to Uruguay. Both trips went smoothly.
The staff was very helpful. Santiago was very patient helping us get tickets over the internet and a female staff member was able to correct an error my husband made on his application for the tickets. If she did not help us we would have lost our $175.00. Santiago also helped us pick the right priced boat to take to Uruguay.
for Business Travelersby marcel
Posted Sep 14, 2013 on Hotels.com
for Personal Eventby A verified traveler
Posted Aug 29, 2013 on Hotels.com
for Everyoneby Chuck from Atlanta
Great stay in great locationPosted Jul 26, 2013
Pros: Grate location, and the restaurant Marcelo is a real bonus
Cons: There are carpet stains
Location: Many close by restaurants and a great shopping mall
Property overall is comfortable, friendly staff, good breakfasts, and in the perfect location in Recoleta
for Business Travelersby Ernest C. from Miami
Excellent location, well keptPosted Jul 7, 2013 on Hotels.com
Stayed 2 nights, on business trip. Very well located in the middle of Recoleta. Service friendly, room good size and clean, buffet breakfast well assorted. Don't miss (for dinner) the Italian restaurant at the hotel, Marcelo, excellent.
for Everyoneby A verified traveler
Great value and location!Posted May 13, 2013
Excellent location close to Recoleta shopping, parks and tourist attractions (ie art museum, Recoleta cemetery). The staff speaks great English and they are helpful and friendly.