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Reviews of Pestana Buenos Aires Hotel

4 out of 5
Pestana Buenos Aires Hotel
Carlos Pellegrini 877, Buenos Aires, Capital Federal

Reviews

8.2

Very Good

Rating 10 - Excellent. 262 out of 666 reviews" "
Rating 8 - Good. 264 out of 666 reviews" "
Rating 6 - Okay. 95 out of 666 reviews" "
Rating 4 - Poor. 30 out of 666 reviews" "
Rating 2 - Terrible. 15 out of 666 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

2/10 Terrible

Cynthia

Disliked: Cleanliness, staff & service, property conditions & facilities
Terrible front desk. Outdated rooms. The indoor pool is HORRIBLE. As soon as I got to the hotel from the airport, I saw a prostitute in front of the hotel. The front desk guy Luca was rude. I went down to ask for ice and given that the bar area was closed, he sent me out at midnight to get ice from the grocery store he claimed was open but he knew very well that everything was closed. It’s not the safest area given the prostitution around. As a woman, I felt unsafe. Only two staff members made the stay a bit more pleasant: Ana the housekeeper and Edison the bar tender. I told Edinson to go work at a better hotel. He is too nice for that place.
Stayed 8 nights in Jan 2024
Response from Gerencia General on Feb 29, 2024
Dear Cynthia,Thank you very much for taking the time to write to us.It saddens us to receive this kind of comments, as we really from the hotel team do our best to provide the best service. However, these feedbacks help us to keep growing and improving. We have taken action on your comments because definitely providing a quality service and living up to the requirements of our guests is our priority.The location of the hotel is one of the most valued points, so we would like to contact you privately if you agree to help us to better understand your experience and improve these points.Thank you again for your time.

8/10 Good

Leonardo

Liked: Cleanliness, staff & service
Response from Equipo de Pestana Buenos Aires on Feb 29, 2024
Muchas gracias por sus comentarios.Esperamos poder volver a recibirlo en su proxima visita a la ciudad.

2/10 Terrible

Sandra

really very bad hotel experience It's not worth what they charge, I don't recommend it at all.
Stayed 5 nights in Dec 2023

10/10 Excellent

Sigrid

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

8/10 Good

Sebastian

Traveled with family
Liked: Cleanliness
Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Timothy, Sunnyvale

Traveled with partner
Liked: Cleanliness, staff & service
Ideal location in the heart of the city with excellent dining, shopping and sight-seeing opportunities within easy walking distance
Stayed 1 night in Oct 2023

10/10 Excellent

Juanita, Salinas

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Timothy, Sunnyvale

Traveled with partner
Liked: Cleanliness, staff & service
Arrived hours before the check in time, but room was ready and we could unwind after the long flights to Argentina. Room was spartan but clean. We’ve been staying at this hotel for many years, and have seen its slow decline, but the location is great and the staff helpful and welcoming.
Stayed 1 night in Oct 2023

2/10 Terrible

Elvis

Stayed 3 nights in Aug 2023

6/10 Okay

stephen

Traveled with family
Liked: Cleanliness, amenities
Disliked: Staff & service
It is winter and after requesting a blanket for three consecutive days, I gave up when a staff member mentioned they do not have blankets! We arrived at 2am due to a plane delayed and there was no one to help us with a cart for luggage. The checkout this morning had a great gentleman though, very courteous and fast.
Stayed 6 nights in Aug 2023

8/10 Good

Anibal

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent for the value.
Response from KT on May 2, 2023
Dear Mr./Mrs. Carlos, On behalf of our entire team at Pestana Buenos Aires, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Buenos Aires.Best regards, The Team at Pestana Buenos Aires

10/10 Excellent

luis

Stayed 7 nights in Feb 2023

8/10 Good

Jorge

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well maintained. Not very modern.
Stayed 6 nights in Feb 2023

4/10 Poor

JOSE, FALLS CHURCH

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
terrible hotel... i would never recommend it to anyone.
Stayed 5 nights in Dec 2022
Response from KT on Jan 10, 2023
Dear Mr./Mrs. JOSE, Thank you for taking the time to provide us with your feedback on your experience at Pestana Buenos Aires. Your opinion is crucial for us to improve how we work.We would like to sincerely apologize for not fully meeting your expectations and for any inconvenience this may have caused.We have shared your comments with our teams to ensure that improvements will be made.We would like to thank you for staying at Pestana Buenos Aires. Kind regards,

2/10 Terrible

Marco

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The pictures on the Expedia site are VERY misleading. We arrived at the property and found out it is completely outdated. Room was fairly clean, but paint on doors was peeling off, the floor had water damage (very visible). The beds were clean but very old mattresses. Toilet did NOT flush properly (not enough water). You can tell this property has not been remodeled since the 80's. Closet had no bars to hang anything from, and the staff's attitude was horrible. Every time you asked for anything, they just about rolled their eyes backwards, as if you were asking for the world. The bar selection was pathetic (top whisky was Jack Daniels).. On our last night, my companion sat at the bar waiting for wait stuff so long, he gave up on ordering (and drinks were overpriced too). The word that comes to mind is CATFISHED (the pictures are totally misleading). I could put up with an "old but clean hotel", but the staff's attitude really didn't help much. My recommendation: STAY AWAY FROM THIS PLACE.
Stayed 1 night in May 2022
Response from KT on Jun 10, 2022
Thank you for taking the time to provide us with your feedback on your experience at Pestana Buenos Aires. Your opinion is crucial for us to improve how we work. I can accept that you did not like the hotel since it depends on the perception of each client, luckily more than 95% are satisfied with our services and on the other hand this hotel is 100% transparent in what we offers to our clients. Best regards

2/10 Terrible

Marco

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2022

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay. I would stay there again.
Stayed 7 nights in May 2022
Response from K on May 31, 2022
We were delighted to hear that your recent stay at Pestana Buenos Aires was delightful and that you thoroughly enjoyed your stay. Our team would like to thank you for your very kind feedback. Many thanks for choosing Pestana Buenos Aires for your holiday. We look forward to hosting you again soon at our hotel. Kind regards, The Team at Pestana Buenos Aires

8/10 Good

Erin

Traveled with group
Liked: Cleanliness, staff & service
Nice beds in jr suite. Really wish there was a outside terrace and pool not in basement.
Stayed 1 night in Mar 2020
Response from Emily Pérez on Mar 10, 2020
Dear Erin, Thank you very much for your kind evaluation and comments, we stay at your disposal for future visits! Best regards, Emily Pérez Guest Service Manager

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness
Rooms very clean and spacious, but minimally furnished with furniture. Lighting in room relatively poor with mostly indirect lighting. Best thing about hotel is central and convenient location. Help did not seem all that knowledgeable about the neighborhood.
Stayed 1 night in Feb 2020
Response from Emily Pérez on Mar 3, 2020
Dear Guest, Thank you for taking the time to share your review about your recent stay at Pestana Buenos Aires. I am sorry to hear that we fell short of your expectations, please accept our sincere apology and be assured your comments have been noted and shared with management in an effort to improve the issues you have mentioned about furniture and lighting. Thank you again for staying with us, Best regards,

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close hop on hop off bus, attractions, good. Nice, friendly staff.
Stayed 2 nights in Feb 2020
Response from Emily Pérez on Mar 3, 2020
Dear guest, Thank you for choosing the Pestana Buenos Aires Hotel and for sharing your feedback with us. We are thrilled you loved our location as well as our facilities and courteous staff. Thank you again for being our guest, and we hope to see you again on your next trip to Buenos Aires! Kind regards, Emily Pérez Guest Service Manager

6/10 Okay

JuanCarlos

Traveled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
It’s a run down four star hotel but does provide great location.
Stayed 3 nights in Dec 2019
Response from Emily Perez on Jan 10, 2020
We apologize and appreciate your comments! We will do our best to achieve the necessary improvements. Best regards, Pestana Buenos Aires

10/10 Excellent

Verified traveler

Stayed 1 night in Dec 2019
Response from Emily Pérez on Dec 25, 2019
Thank you for your comments! Best regards, Pestana Buenos Aires

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2019
Response from Emily Pérez on Dec 20, 2019
Obrigado por seus comentários! Atenciosamente, Pestana Buenos Aires

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019
Response from Emily Pérez on Nov 26, 2019
Muchas gracias por su evaluación! Quedamos a su disposición para futuras ocasiones, Atentamente, Emily Pérez Gerente de Servicio al Huésped

8/10 Good

LIZ, Venezuela

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
People at the restautant is very nice, I do really appreciate it
Stayed 10 nights in Sep 2019
Response from Emily Pérez on Nov 23, 2019
Dear Liz, Thank you very much for your kind evaluation and comments, I will share your comments with Restaurant staff, they will be happy and thankful for your nice words! We stay at your disposal for future visits! Best regards, Emily Pérez Guest Service Manager

6/10 Okay

Marcos

Stayed 1 night in Sep 2019
Response from Emily Pérez on Oct 25, 2019
Thank you very much for your kind evaluation and comments, we stay at your disposal for future visits! Best regards, Emily Pérez Guest Service Manager

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities
It’s a very nice hotel and the staff are great. It has very nice facilities. The location is great too. The pool/spa was also very good. The downside is it is a little tired and could use renovating. Everything worked fine and nothing was broken, but bits were worn out. And the WiFi barely worked in our room. The same is true here of the pool/spa.
Stayed 4 nights in Jul 2019
Response from Emily Pérez on Aug 14, 2019
Dear Guest, We apologize and appreciate your comments! We will do our best to achieve the necessary improvements. Best regards, Pestana Buenos Aires

10/10 Excellent

Sheldon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location, pool and breakfast bar can’t be beat
Everything was perfect. Comfortable beds, clean rooms, and although our room could have used more furniture than a single chair, the others in our group were better off. The hotel had one of the best breakfast bars I’ve encountered, and the indoor swimming pool was excellent (and the photos accurate). The location was superb, nearly across the street from the opera house and one of the tango shows, and within sight of the obelisk. Only the WiFi was poor.
Stayed 2 nights in Jun 2019
Response from Emily Pérez on Jul 17, 2019
Dear Sheldon, Thank you for taking the time to share your nice review of your recent stay at the Pestana Buenos Aires. We are glad you had a pleasant time with us and that our facilities and service were to your satisfaction. We also appreciate your valuable feedback about the Wi-Fi service as it will help us to improve. We hope to have the honor of hosting you again soon, Best regards, Emily Pérez Guest Service Manager

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Patricia provided excellent customer service. Checking in was easy and quick. The doormen were very nice and helpful. The only negative was there was a little mildew in the shower in the bathroom.
Stayed 1 night in Feb 2019
Response from Pestana Buenos aires Team on Mar 1, 2019
Thank you very much for your comments, we look forward to welcoming you on your next visit to the city!

6/10 Okay

Verified traveler

Liked: Cleanliness
Stayed 2 nights in Feb 2019
Response from Emily Pérez on Apr 2, 2019
Thanks for your review! Regards, Pestana Buenos Aires

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location to Teatro Colon and Obelisco. Near Subte underground. Short walk to Calle Lavelle and Calle Florida shopping district and restaurants.
Stayed 1 night in Feb 2019
Response from Emily Pérez on Feb 21, 2019
Dear guest, Thank you for choosing the Pestana Buenos Aires Hotel and for your wonderful feedback. We are thrilled you loved our location as well as our facilities! Thank you for being our guest, and we hope to see you again on your next trip to Buenos Aires! Kind regards, Pestana Buenos Aires

10/10 Excellent

Verified traveler

Stayed 1 night in Feb 2019
Response from Emily Pérez on Apr 2, 2019
Thank you for your review! Best regards, Pestana Buenos Aires

10/10 Excellent

Verified traveler

Stayed 3 nights in Jan 2019
Response from Emily Pérez on Jan 28, 2019
Muchas gracias por su evaluación! Atentamente, Pestana Buenos Aires

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2019
Response from Emily Pérez on Jan 28, 2019
Muchas gracias por su evaluación! Atentamente, Pestana Buenos Aires

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Having booked a hotel with a pool. It was out of use. No refund or compensation!!
Stayed 2 nights in Jan 2019
Response from Emily Pérez on Jan 30, 2019
Dear guest, I am really sorry for this situation, we have been forced to close the pool during one day because of an urgent and unexpected maintenance procedure, in order to guarantee the quality and standard service in this area. We have talked and explained the situation with most of the guests we could contact, but please consider we did not have much time in advance for announce this situation. Your comments have been noted and shared with management, and please accept our most sincere apologies once again, Best regards, Emily Pérez Guest Relations

4/10 Poor

Verified traveler

Room size is good, breakfast is acceptable, location is central. Staff need some service training, esp in the gym/pool area, decor is dark and dated. Walls are scuffed and details in hotel are worn and tired. The whole building needs a massive renovation and the business needs a new General Manager.
Stayed 3 nights in Jan 2019
Response from Pestana Buenos Aires on Jan 25, 2019
Dear guest, We apologize and appreciate your comments! We will do our best to achieve the necessary improvements as soon as possible. Best regards, Pestana Buenos Aires

6/10 Okay

Lucrecia

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Nice Hotel - strategically Located but dated
Very nice located hotel close to downtown and recoleta. The installations are dated (rooms, hallways, gym and other amenities). Friendly staff
Stayed 1 night in Jan 2019
Response from Emily Pérez on Jan 25, 2019
Dear Mrs. Lucrecia, Thank you for choosing the Pestana Buenos Aires Hotel and for your wonderful feedback. We are thrilled you loved our location as well as our courteous staff! We really appreciate your feedback about our facilities as it can help us to improve our service! Thank you for being our guest, and we hope to see you again on your next trip to Buenos Aires! Kind regards, Emily Pérez Guest Service Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2018
Response from Emily Perez on Dec 26, 2018
Thank you for your review! Best regards, Pestana Buenos Aires

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Our flight was cancelled so we had to stay one night in BA so we decide to stay in a good hotel. We were not disappointed at all. The staff was nice and helpful.
Stayed 1 night in Dec 2018
Response from Emily Pérez on Dec 21, 2018
Dear guest, Thank you for your comments! Best regards, Pestana Buenos Aires

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
A good hotel for a couple of nights, bathrooms could be updated
Stayed 1 night in Dec 2018
Response from Pestana Buenos Aires on Dec 10, 2018
Dear guest, We apologize and appreciate your comments! We will do our best to achieve the necessary improvements. Best regards, Pestana Buenos Aires

8/10 Good

Verified traveler

Good hotel a little old but clean and good location
Stayed 1 night in Nov 2018
Response from Emily Pérez on Nov 29, 2018
Thank you for your comments! Best regards, Pestana Buenos Aires

8/10 Good

Alfredo

Liked: Cleanliness, staff & service, room comfort
Nice stay
Old hotel which might need some overhaul. Nevertheless it is not in bad shape . Rooms are comfortable and clean . Location is perfect to downtown , suburbs and airport.
Stayed 1 night in Nov 2018
Response from Emily Pérez on Nov 29, 2018
We apologize and appreciate your comments! We will do our best to achieve the necessary improvements. Best regards, Pestana Buenos Aires

8/10 Good

Bruce

Liked: Cleanliness, property conditions & facilities, room comfort
Good central location the Hotel serves a good breakfast we had an issue with one of the bar staff who took 40 minutes to try and make a coffee finally we gave up and went out to get a coffee , other that the hotel and staff were very good
Stayed 2 nights in Nov 2018
Response from Emily Pérez on Nov 17, 2018
We apologize and appreciate your comments! We will do our best to achieve the necessary improvements regarding the Bar service. Best regards, Pestana Buenos Aires

8/10 Good

Valo, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel in good position near main attractions. Not that far from port Good range of food and shopping nearby. Had swimming pool on roof, but not really open in our stay
Stayed 1 night in Oct 2018
Response from Emily Pérez on Nov 17, 2018
Dear Valo, Thanks for staying with us and for your nice comments! We are thrilled you loved our location and I am really sorry for any misunderstanding about the swimming pool, we have an indoor pool open 365 days a year, and it is located at the -2 floor. I hope you find this information helpful for answering any doubt, and look forward to your return visit soon! Kind regards, Pestana Buenos Aires

8/10 Good

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018
Response from Emily Pérez on Nov 12, 2018
Estimado Bruce, Muchas gracias por su evaluación. Saludos cordiales, Emily Pérez Gerente de Servicio al Huésped

6/10 Okay

Stefan

Liked: Cleanliness
Disliked: Room comfort
A bit disappointing
Hotel location is good in the centre of town but it is rather old while room size is not bad is basic. Breakfast choices are good. Late check out was not possible despite shaving booked for 5 nights.
Stayed 7 nights in Oct 2018
Response from Emily Pérez - Guest Service Manager on Oct 26, 2018
Dear Stefan, Thank you for taking the time to share your review about your recent stay at Pestana Buenos Aires. I am sorry to hear that we fell short of your expectations, please accept our sincere apology and be assured your comments have been noted and shared with management in an effort to improve the issues you have mentioned. Best regards, Emily Pérez Guest Service Manager

6/10 Okay

Mayra, Los angeles

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
It has a great view if you are in the above floors. However the hotel itself is very old. Very run down. Its not worth the price tbh unless you are looking for a good view of the city. Its clean but the fact that its so old makes it look dirty. I dont like that i paid almost 180 for one nigtht for a hotel that looks super old. Ive stayed at a cheaper hotel in better condition. Its comfortable for a night or two or if youre passing by but not by any means for a long week.
Stayed 1 night in Oct 2018
Response from Emily Pérez on Oct 27, 2018
Dear Mrs. Mayra, Thank you for taking the time to share your review about your recent stay at Pestana Buenos Aires. I am really sorry to hear that we fell short of your expectations, please accept our sincere apology and be assured your comments have been noted and shared with management in an effort to improve the issues you have mentioned. Best regards, Emily Pérez Guest Service Manager

6/10 Okay

JuanCarlos, La Paz

Disliked: Property conditions & facilities
They gave me room 510, there you can hear clearly the people from room 511. There were no international plugs to charge your staff. I had problems with the toilet, and then they change my room and gave me 515. The difference was huge, althoug is a "similar category". The spa is really nice.
Stayed 4 nights in Aug 2018
Response from Emily Pérez on Aug 14, 2018
Dear Juan Carlos, Thank you for taking the time to share your review about your recent stay at Pestana Buenos Aires. We would like to apologize for the inconvenience you have faced in the first assigned room, your comments have been considered and shared with management in an effort to improve the issues you have mentioned. Thank you again for staying with us, Best regards, Emily Pérez Guest Service Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2018
Response from Emily Pérez on Jul 24, 2018
Dear guest, Thank you for choosing Pestana Buenos Aires Hotel! We are pleased to read you enjoyed your time with us and that our facilities and service were to your satisfaction We look forward to your return visit soon. Kind regards, Emily Pérez Guest Service Manager