Many things did not function well in the room. 1) the light at entry was very dim and then you had to search for where and how to turn on lights. 2) Each light was controlled differently. 3) The 'black box' next to the bed was supposed to control overhead lights and did not work consistently. 4) There were two telephones with different lines, when the front deak rang, ran to one and no one was there ran to other and they hung up. 5) The fridge is in an enclosed piece of furniture and has no ventilation. When one opens the door of the furniture, hot air espcapes. I was concerned that the fridge couldn't work properly, because i have medication that must be refrigerated. Many such things were inconvenient and oudated, but the worst was when the supervisor of reception questioned me aggressively about my comments. Instead of listening courteously, Ana Victoria Wray, countered every comment with excuses and 'explanations' making an argument out of what should have been simply information. Her lack of understanding of customer service and her arrogance was truly surprising.