Bar (on property)

Reviews of Savoy Hotel

4 out of 5
Savoy Hotel
Av. Callao 181, Buenos Aires, Capital Federal

Reviews

8.8

Excellent

Rating 10 - Excellent. 566 out of 1001 reviews" "
Rating 8 - Good. 316 out of 1001 reviews" "
Rating 6 - Okay. 75 out of 1001 reviews" "
Rating 4 - Poor. 32 out of 1001 reviews" "
Rating 2 - Terrible. 12 out of 1001 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Xiaobing

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 3 nights in Apr 2024

10/10 Excellent

Yevgeniy, staten island

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, beautiful service, convenient to all.
Stayed 2 nights in Mar 2024

8/10 Good

Jeffrey

Traveled with family
Liked: Cleanliness
Disliked: Amenities
This is a nice historic hotel in the heart of the old city. But, there are nicer places to stay which are also close to hop-on and off bus routes.
Stayed 2 nights in Jan 2024

10/10 Excellent

James, Oswego

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a grand vintage like hotel that was very elegant. Staff was amazing and the dining was awesome we had 2 very reasonably priced city tour and tango & dinner outing. Very pleased with my stay.
Stayed 3 nights in Mar 2024
Response from Natalia R.Palacios- Revenue Manager on Apr 16, 2024
Thank you, James, for your review of Savoy Hotel Buenos Aires. It sounds like you had a wonderful experience and enjoyed the elegance of the hotel, excellent staff, and amazing dining options. It's great to hear that you also had a pleasant city tour and tango & dinner outing. We are thrilled that you were pleased with your stay at Savoy Hotel Buenos Aires.

10/10 Excellent

cindy

Liked: Cleanliness, staff & service, property conditions & facilities
This was a great location and property. In a safe area and gated at night. Rooms were lovely, amazing shower and breakfast buffet delicious.
Stayed 2 nights in Feb 2024
Response from Natalia R.Palacios- Revenue Manager on Apr 3, 2024
Thank you for your positive review of the Savoy Hotel Buenos Aires. We are glad to hear that you enjoyed the great location, lovely rooms, amazing shower, and delicious breakfast buffet. Your feedback is appreciated.

8/10 Good

Sue

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great historic hotel. Nice rooms. Slightly above Average breakfast both hot and cold items. Large lounge. Updates needed for lounge furniture. Chairs in need of new cushions. Good area for daytime walking but not at night-several homeless in area. Hotel was beautiful and staff helpful. Concierge not very knowledgeable just wants to sell tours.
Stayed 2 nights in Mar 2024
Response from Natalia R.Palacios- Revenue Manager on Apr 3, 2024
Thank you for sharing your review, Sue. It's great to hear that you enjoyed the historic Savoy Hotel in Buenos Aires. We appreciate your feedback on the lounge furniture and homeless presence in the area. It's also good to know that the hotel staff was helpful, even though the concierge's approach could be improved. We hope you had a pleasant stay overall!

10/10 Excellent

Jeff

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very elegant
Stayed 1 night in Mar 2024
Response from Natalia R.Palacios- Revenue Manager on Apr 3, 2024
Thank you Jeff for your review! We are glad to hear that you found Savoy Hotel Buenos Aires to be very elegant. We hope to welcome you back soon.

8/10 Good

Mary

Traveled with partner
Liked: Cleanliness
Actual hotel is nice, the area is in a busy part of town, food quality was poor. No room service or communication to reception from room ..... phone didn't work?? Some of the staff were helpful and friendly. Value for money was good.
Stayed 5 nights in Mar 2024
Response from Natalia R.Palacios- Revenue Manager on Apr 3, 2024
Thank you for sharing your feedback, Mary. It's great to hear that the Savoy Hotel Buenos Aires offers good value for money and that some staff members were helpful and friendly. Your opinion is valuable for the hotel to improve and provide a better experience for all guests.

4/10 Poor

Kevin

Business traveler
A hotel well past it’s best and in need of refurbishment or at least a good clean up.
Stayed 5 nights in Mar 2024
Response from Natalia R.Palacios Revenue Manager on Mar 18, 2024
Dear Kevin, Thank you for your feedback. We'll take your comments into consideration for future improvements.

10/10 Excellent

Fernando, Orlando

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Impressive historical building
Stayed 3 nights in Mar 2024
Response from Natalia R.Palacios Revenue Manager on Mar 18, 2024
Dear Fernnado, Thank you for your kind words about our historical building. We're glad you found it impressive. Your feedback is greatly appreciated.

10/10 Excellent

Edward

Stayed 1 night in Mar 2024
Response from Natalia R.Palacios- Revenue Manager on Apr 3, 2024
Thank you for your review! We hope to welcome you back soon.

8/10 Good

Martin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is well restored and many of the public spaces are stunning examples of neo baroque architecture. The rooms are a little on the small side (which is typical of the period) however they are clean and well appointed. The air conditioning is not typically what we would expect from a North American perspective as it takes some time for the system to cool the room. Overall - the hotel is well located downtown in a safe clean area. Good value for money. Would definitely stay here again.
Stayed 2 nights in Mar 2024
Response from Natalia R.Palacios Revenue Manager on Mar 18, 2024
Dear Martin, Thank you for your feedback! We're glad to hear that you appreciated our stunning neo-baroque architecture and found the rooms clean and well-appointed, despite their size. We apologize for any inconvenience with the air conditioning and will look into improving this aspect. We're delighted that you found our downtown location safe and convenient, and we look forward to welcoming you back on your next visit.

10/10 Excellent

Judith

Stayed 1 night in Mar 2024
Response from Natalia R.Palacios- Revenue Manager on Apr 3, 2024
Thank you for your review! We hope to welcome you back soon.

8/10 Good

Gabriella

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our transfer was over 30 minutes late. Not a great way to start our trip as we were so tired. But room was lovely. Breakfast nice. Beautiful property
Stayed 1 night in Mar 2024
Response from Natalia R.Palacios- Revenue Manager on Apr 3, 2024
Thank you for bringing this to our attention. We appreciate your feedback and will take immediate steps to address the issues you've highlighted. Our goal is to provide a comfortable and pleasant experience for all our guests, and we will work diligently to ensure that our hotel meets your expectations.

10/10 Excellent

Kim-Ngan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is absolutely beautiful. The staff are friendly and extremely helpful. There is so much to see around the city and all within walking distance, but public transportation is also close by for your convenience. There are many places to eat and shop too. Just a wonderful experience.
Stayed 1 night in Feb 2024
Response from Natalia R.Palacios- Revenue Manager on Mar 1, 2024
Thank you for your review, Kim-ngan! It sounds like you had a wonderful experience at Savoy Hotel Buenos Aires. We are delighted to hear that you found the hotel beautiful and the staff friendly and helpful. It's great to know that there are many attractions, dining options, and shopping places within walking distance. Your positive feedback is truly appreciated.

8/10 Good

Natalie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Checkin staff was extremely friendly and allowed us to check in early. The hotel is very historic and charming. Rooms were very clean and modern. Only complaint is that we ate in the lobby bar twice where they only had 2 people working and the service was extremely slow. Meals were very good though and excellent value for the prices.
Stayed 2 nights in Feb 2024
Response from Natalia R.Palacios- Revenue Manager on Mar 1, 2024
Thank you for your review, Natalie. It's great to hear that you had a positive check-in experience and enjoyed the historic charm of the Savoy Hotel Buenos Aires. We appreciate your feedback about the lobby bar service and are glad you found the meals to be good value. Your input helps us improve our services.

10/10 Excellent

Guy, Montreal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location near most site
Stayed 3 nights in Jan 2024
Response from Natalia R.Palacios- Revenue Manager on Mar 1, 2024
¡Gracias por compartir tu experiencia en el Savoy Hotel Buenos Aires! Nos alegra saber que disfrutaste de tu estadía ¡Esperamos verte pronto de nuevo!

6/10 Okay

Stephen

Stayed 1 night in Jan 2024

10/10 Excellent

Bonnie

Traveled with group
A few days in Buenos Aires
Lovely old heritage hotel in a walkable location. Staff very nice and helpful I would recommend this hotel and I would stay again
Stayed 2 nights in Jan 2024
Response from Natalia R.Palacios- Revenue Manager on Mar 1, 2024
¡Gracias por compartir tu experiencia en el Savoy Hotel Buenos Aires! Nos alegra saber que disfrutaste de tu estadía ¡Esperamos verte pronto de nuevo!

10/10 Excellent

Ursula

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Natalia R.Palacios- Revenue Manager on Mar 1, 2024
¡Gracias por compartir tu experiencia en el Savoy Hotel Buenos Aires, A! Nos alegra saber que disfrutaste de tu estadía ¡Esperamos verte pronto de nuevo!

6/10 Okay

Flordeliza

Traveled with family
Liked: Staff & service
The staff are very friendly, helpful and accommodating. The room needs to be improved. The shower is somewhat moldy, dusty in corners. No facial tissue.
Stayed 3 nights in Jan 2024
Response from Natalia R.Palacios- Revenue Manager on Jan 22, 2024
Thank you for your feedback, Flordeliza. We appreciate your comments about the friendly and accommodating staff. However, we apologize for the issues with the room. We will address the moldy shower and dusty corners, and make sure there is facial tissue available. We strive to provide a pleasant stay for all our guests and your feedback helps us improve.

10/10 Excellent

Stephen

Stayed 3 nights in Jan 2024
Response from Natalia R.Palacios- Revenue Manager on Jan 22, 2024
Thank you for sharing your feedback, Kevin. We apologize for the inconvenience you experienced with the cleanliness of your sheets and towels. We will address this issue with our housekeeping team to ensure it doesn't happen again. We are glad to hear that you enjoyed our breakfast, and we appreciate your loyalty as a returning guest. We hope to have the opportunity to make it up to you in the future. Please feel free to reach out to our guest relations team for any further assistance.

10/10 Excellent

Scotty

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Natalia R.Palacios- Revenue Manager on Mar 1, 2024
¡Gracias por compartir tu experiencia en el Savoy Hotel Buenos Aires, A! Nos alegra saber que disfrutaste de tu estadía ¡Esperamos verte pronto de nuevo!

6/10 Okay

Kevin

Liked: Staff & service, property conditions & facilities
Good breakfast. Check your sheets, Ours were not clean, dirty towels. Unlike the first time we stayed two weeks prior. Was disappointed.
Stayed 1 night in Jan 2024
Response from Natalia R.Palacios- Revenue Manager on Jan 22, 2024
Thank you for sharing your feedback, Kevin. We apologize for the inconvenience you experienced with the cleanliness of your sheets and towels. We will address this issue with our housekeeping team to ensure it doesn't happen again. We are glad to hear that you enjoyed our breakfast, and we appreciate your loyalty as a returning guest. We hope to have the opportunity to make it up to you in the future. Please feel free to reach out to our guest relations team for any further assistance.

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Nice property, seemed well maintained, gated, safe. Good breakfast buffet. Clean room.
Stayed 2 nights in Dec 2023
Response from Natalia R.Palacios- Revenue Manager on Jan 22, 2024
Thank you Kevin for your review of the Savoy Hotel Buenos Aires. We are glad to hear that you found the property to be nice and well-maintained, with a gated and safe environment. It's great that you enjoyed the breakfast buffet and found your room clean. Our team appreciates your feedback. We hope to welcome you back in the future.

8/10 Good

Mercedes

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a historical hotel. They're very accommodating and professional.
Stayed 8 nights in Dec 2023
Response from Natalia R.Palacios- Revenue Manager on Jan 22, 2024
Thank you for your review, Mercedes!We're glad to hear that the Savoy Hotel Buenos Aires provided a historical setting and that the staff was accommodating and professional. Your feedback will be valuable for future guests.

10/10 Excellent

Scotty

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic stay
It was fantastic! Staff were friendly and helpful everyone did a superb job! Will stay there again and again. Excellent location
Stayed 2 nights in Jan 2024
Response from Natalia R.Palacios- Revenue Manager on Jan 22, 2024
Thank you for your review, Scotty! We're glad to hear that you had a fantastic stay at the Savoy Hotel Buenos Aires. It's great to know that the staff were friendly and helpful, We appreciate your feedback and look forward to welcoming you back again in the future.

10/10 Excellent

Erik

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I loved this historic hotel.
This place was very historic. I loved the fact all the people who worked with us knew the hotel. All the staff was very helpful and friendly. The hotel rooms have been updated to a more modern feel. It had three bed suites which are hard to find.
Stayed 2 nights in Jan 2024
Response from Natalia R.Palacios- Revenue Manager on Jan 22, 2024
Thank you for sharing your review, Erik! We're glad to hear that you enjoyed the historic atmosphere of the Savoy Hotel Buenos Aires. It's great that the staff was friendly and knowledgeable, and that the hotel rooms have been updated to a more modern feel. We appreciate your feedback!

6/10 Okay

gabriela

Traveled with family
Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024

10/10 Excellent

Sheila, Scottsdale

Liked: Cleanliness, staff & service, property conditions & facilities
Great location for walking to restaurants and several tourist attractions.
Stayed 2 nights in Dec 2023
Response from Natalia R.Palacios- Revenue Manager on Jan 22, 2024
Thank you for your review, Sheila! We appreciate your feedback on the Savoy Hotel Buenos Aires. We're glad to hear that you enjoyed the great location, which allowed for easy access to restaurants and tourist attractions.

8/10 Good

Alande

Stayed 5 nights in Dec 2023
Response from Natalia R.Palacios- Revenue Manager on Mar 1, 2024
¡Gracias por compartir tu experiencia en el Savoy Hotel Buenos Aires, A! Nos alegra saber que disfrutaste de tu estadía ¡Esperamos verte pronto de nuevo!

4/10 Poor

Betty

Stayed 4 nights in Dec 2023

10/10 Excellent

Sinisa

Liked: Cleanliness, staff & service, room comfort
Good sleep
Just needed a nice sleep on a hot day in Buenos Aires. Affordable, in a good location, with AC and comfy bed.... great night sleep indeed.
Stayed 1 night in Dec 2023
Response from Natalia R.Palacios- Revenue Manager on Jan 22, 2024
Thank you for your feedback, Sinisa! We're glad to hear that you had a good night's sleep at Savoy Hotel Buenos Aires. Our affordable rates, convenient location, and comfortable beds are designed to ensure a great stay. We appreciate your review and look forward to welcoming you back in the future.

8/10 Good

Edward, Puerto Vallarta

Liked: Cleanliness, staff & service
King size bed was 2 twins pushed together, so they collapsed in the night!
Stayed 1 night in Dec 2023
Response from Natalia R.Palacios- Revenue Manager on Jan 22, 2024
Thank you for your review, Edward. We apologize for the inconvenience you experienced with the bed at the Savoy Hotel Buenos Aires. We will address this issue with our housekeeping team to ensure all beds are properly set up for our guests' comfort. We appreciate your feedback and hope you have a pleasant stay next time.

8/10 Good

Dimitrina

Traveled with family
Liked: Cleanliness, staff & service
Stuff didn't speak English. We had a quadruple room yet the housekeeper keeps giving us two set of towels. We had to keep calling the front desk for additional towels m. We stayed there for 5 nights Breakfast was the same every morning. It gets old. Location and accessibility to everything was great.
Stayed 5 nights in Dec 2023

8/10 Good

Molly Thompson

Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Room had no frosted window with no view.
Stayed 10 nights in Nov 2023

8/10 Good

john

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
In my top 5% of hotels that i,ve stayed in.
The hotel was very comfortable and i would say it was in the top 5% of the hotels i stay.Would certainly stay there again.
Stayed 7 nights in Nov 2023

6/10 Okay

Lucy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

2/10 Terrible

Jay

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely horrible.
Stayed 5 nights in Nov 2023
Response from Natalia R.Palacios- Revenue Manager on Dec 6, 2023
Dear Mr. Freis First of all, we really apologize for the bad experience, your complaints are being given our fullest attention. Best regards

10/10 Excellent

Frances, Panama

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the location and that was suitable for the congress I was attending
Stayed 5 nights in Nov 2023

6/10 Okay

Colin Andrew

Traveled with group
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Rooms are in need of modernization, also no mats are provided to step out the shower which is dangerous with wet feet on a marble flooring. Main bar area is very grand and well with having a drink in to soak up the grandeur.
Stayed 2 nights in Nov 2023

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buen hotel con internet regular.
El hotel está muy bonito. La única cosa es que el internet funciona muy lento. Lo demás, muy cómodo.
Stayed 1 night in Nov 2023

10/10 Excellent

Thomas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Opulent and friendly staff. Great stay!
Stayed 1 night in Nov 2023

10/10 Excellent

Jason

Stayed 1 night in Nov 2023

8/10 Good

Jose, Macungie

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent staff help. No variance in breakfast for 8 days , often lacking most popular items.
Stayed 6 nights in Nov 2023

8/10 Good

Jose, Macungie

Stayed 8 nights in Nov 2023

10/10 Excellent

Debbie

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Book It
The staff here is impeccable. The food is great. The location is great. I would stay here again for sure.
Stayed 6 nights in Nov 2023

10/10 Excellent

Maria Cristina, Sarasota

Stayed 6 nights in Nov 2023

10/10 Excellent

Darrell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a truly wonderful hotel with elegant architecture, amazing breakfast, helpful staff and quiet rooms (if not facing street). Loved the experience!
Stayed 3 nights in Oct 2023

6/10 Okay

ROSEMARIE

Traveled with partner
Liked: Staff & service, amenities
The room given to me has no window, the bathroom bidet overflows, small room for couple.. came in late from a long trip and i was too tired to request another room ..
Stayed 1 night in Oct 2023
Response from Natalia R.Palacios- Revenue Manager on Oct 24, 2023
Thank you, Rosemarie, for your kind feedback on your stay at Savoy Hotel Buenos Aires. We apologize for the inconvenience you experienced with the room. It's frustrating to arrive late and not have a suitable room after a long trip. We appreciate your understanding and hope to have the opportunity to provide you with a better experience in the future. Best regards