Ratings based on 100 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
94% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Sydney

Everything perfect except the lack of insight

Posted Feb 8, 2015
Pros: Location, amenities, comfort
Cons: Please see above, staff - knowledge, attentiveness and motivation to assist
Location: Lovely cocktail bar across the road, downstairs in the cool room of a florist.
The hotel is great. The location is good, in a calm and wealthy part of the city. The facilities are also great as is the look, feel and comfort of the hotel. However, the staff are not very friendly at reception and not happy to assist when asked questions. They are slow to attend to customers and seem to almost ignore. The thing that impacted my experience negatively came at the end when we had to go to the international airport. The staff communicated this to the taxi driver but, little did we know, there were two international airports, across town from each other. This would seem to be a fact that a hotel chain such as the Sofitel should know and the staff should have the insight to ask. Turns out we missed our flight, had to pay a significant amount for the taxi to the correct airport, which ended up being only about 10 minutes from the Sofitel, versus the 40 mins that we had to travel to the wrong airport. This just seems like such an important detail for the Sofitel to know to ensure their international clientele are not put out. Really disappointing and I hope they improve this in the future!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Sydney

Good location and restaurant

Posted Jan 20, 2015
Pros: Location, restaurant and the bathroom having a separate shower cubicle which i have noticed not all Sth American hotels have.
Situated in one of the better suburbs in BA, close to other good hotels and restaurants. We had quite a few good walks from the hotel to explore some of BA's main attractions. The hotel is modern and comfortable. We were offered a room on the 6th floor with no view or a slightly smaller one on the 15th with a view - we wished we had gone for the lower, bigger room as the views were very bland.
1 out of 5
by A verified travelerfrom g

Very rude staff

Posted Jan 2, 2015
Beautiful faculity with very rude staff. Totally did not care about any Curtesy to guest. I will never stay again
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 14, 2014
Pros: Location
Hotel situated on a quiet street in heart of Buenos Aires. Walking distance to high end shopping in Recoleta and several grocery stores.
5 out of 5
Recommended
for Couples
by A verified traveler

OTIMA

Posted Nov 18, 2014 on Hotels.com
Tive certa dificuldade de conseguir um late checkout
5 out of 5
Recommended
for Everyone
by A verified travelerfrom H

Greedy hotel in a great neighborhood

Posted Oct 15, 2014
We stayed in a junior suite for over a week. Excellent hotel and the area is great, close to very good restaurants, shopping and tourist sites. Hotel is comparable to four seasons.
5 out of 5
Recommended
by VALDECIRfrom FLORIANOPOLIS

TD MUITO BOM

Posted Sep 30, 2014 on Hotels.com
OTIMA
5 out of 5
Recommended
for Getaway With Friends
by Javierfrom Madrid

Excelente ubicación

Posted Aug 15, 2014 on Hotels.com
Muy confortable
5 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful hotel in historic building

Posted Aug 13, 2014
In the heart of the posh area of buenos aires, this hotel is close to Plaza San Martin and Recoleta. Walking to either place from the hotel is a treat. The hotel uses an historic Art Deco skyscraper and the facilities are ultra modern and great overall.
5 out of 5
Recommended
by A verified traveler

Posted Aug 13, 2014 on Hotels.com
Excelente