Ratings based on 112 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
95% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Couples
by A verified traveler

Momentos inesquecíveis !

Posted Feb 9, 2015 on Hotels.com
Foi muito agradável num ambiente acolhedor e con ótimo serviço .
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Sydney

Everything perfect except the lack of insight

Posted Feb 8, 2015
Pros: Location, amenities, comfort
Cons: Please see above, staff - knowledge, attentiveness and motivation to assist
Location: Lovely cocktail bar across the road, downstairs in the cool room of a florist.
The hotel is great. The location is good, in a calm and wealthy part of the city. The facilities are also great as is the look, feel and comfort of the hotel. However, the staff are not very friendly at reception and not happy to assist when asked questions. They are slow to attend to customers and seem to almost ignore. The thing that impacted my experience negatively came at the end when we had to go to the international airport. The staff communicated this to the taxi driver but, little did we know, there were two international airports, across town from each other. This would seem to be a fact that a hotel chain such as the Sofitel should know and the staff should have the insight to ask. Turns out we missed our flight, had to pay a significant amount for the taxi to the correct airport, which ended up being only about 10 minutes from the Sofitel, versus the 40 mins that we had to travel to the wrong airport. This just seems like such an important detail for the Sofitel to know to ensure their international clientele are not put out. Really disappointing and I hope they improve this in the future!
4 out of 5
Recommended
for Couples
by Jeongfrom US

Bad experience at LeSud restauran

Posted Jan 26, 2015 on Hotels.com
Stayed 2 nights. Hotel is well-Maintained and of high quality. Good location - close to many attractions and nice neighborhood. But hotel staff not up to the standard. Especially the service staff at the restaurant LeSud were pretty bad - worst I have experienced anywhere in the world, unpleasant and unfriendly. Tried to Overcharge me for breakfast I had, and became impolite when mistake was pointed out. Complained to the management to resolve the issue, and was taken care of. But the damage was already done to ruin my trip to Buenos Aires. What a shame! Nice hotel but terrible staff at LeSud restaurant did it for me.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Sydney

Good location and restaurant

Posted Jan 20, 2015
Pros: Location, restaurant and the bathroom having a separate shower cubicle which i have noticed not all Sth American hotels have.
Situated in one of the better suburbs in BA, close to other good hotels and restaurants. We had quite a few good walks from the hotel to explore some of BA's main attractions. The hotel is modern and comfortable. We were offered a room on the 6th floor with no view or a slightly smaller one on the 15th with a view - we wished we had gone for the lower, bigger room as the views were very bland.
5 out of 5
Recommended
for Couples
by A verified traveler

I've become a Sofitel junkie!

Posted Jan 7, 2015 on Hotels.com
Excellent
1 out of 5
by A verified travelerfrom g

Very rude staff

Posted Jan 2, 2015
Beautiful faculity with very rude staff. Totally did not care about any Curtesy to guest. I will never stay again
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 14, 2014
Pros: Location
Hotel situated on a quiet street in heart of Buenos Aires. Walking distance to high end shopping in Recoleta and several grocery stores.
4 out of 5
Recommended
for Couples
by A verified traveler

Execelente

Posted Dec 1, 2014 on Hotels.com
Excelente todos muy bueno
5 out of 5
Recommended
for Families
by Jorge Andréfrom Brasília

Recomendo

Posted Dec 1, 2014 on Hotels.com
Hotel muito agradável, equipe receptiva, limpo, confortável, tentarei voltar mais vezes.
5 out of 5
Recommended
for Couples
by Flaviofrom Porto Alegre

Ótimo hotel.

Posted Nov 28, 2014 on Hotels.com
Padrão Sofitel, excelente. Não deixa nada a desejar em relação aos hotéis da Sofitel na Europa.